These people have given us so many lies and excuse...

These people have given us so many lies and excuses about my husband's state employee discount and our higher than normal bills for the last two months. My husband asked how to get the state employee discount and they said it wouldn't be worth doing since it only applies to a family plan and we had separate lines at the time. We recently switched over to a larger gigabyte plan because it was cheaper and they tell us they can't apply the discount to the current bill because it has already been billed out. Their excuse is always, we can't make any changes until the billing cycle is over. Bunch of crap! What about crediting my account in the next billing cycle for charging me for two plans that not telling me the older plan wasn't finished yet? So we get penalized for their mistake!