Not very helpful with a devise that came from them...

Not very helpful with a devise that came from them that's out of contract pre owner upgraded and gave me the phone. Understand manager Clarence job is to sell me when he said only if it's coming back to us for service. Otherwise we can't help. I considered change but noooooo. They DON'T need my business NOW or future. Phone monopoly is quite an agravating game. :(
Although current carrier refered me to this waste of time...