I joined Verizon after 18 years with Sprint. The ...

I joined Verizon after 18 years with Sprint. The network is better, but the customer service in abysmal, and that s something coming from Sprint. I joined your company in February. The sales man was very friendly and personable, make a good sales experience. I was given the phone and told all of the instructions were clear.

I get home and things are not clear. I try to use the customer service to help me finish setting up the phone. For some reason, it took a long time, but the phone was finally operational. However, over the past 5-6 months i have not been able to get any help with any of my issues. I went by the store and was told i would have to contact customer service. I tried this 4 times by phone and 3 by chat, each more useless and unable to help. Although i registered my information as directed, i never received my 250$ gift card as was part of the promotion. To that- i was told too bad so sad basically. I also have not been able to take advantage of the free Apple Music. I have logged my credentials out of everything and still Verizon doesn t pickup its promised share of the bill.

Now my phone cracked very slightly and i lost the screen- it went black. I took it in and he said my only option was to pay 200$ and use the insurance. No inspection to see if it could be something fixable. It was very disconcerting that the next employee over had customers waiting for his help. He was taking the time to provide service to the customers and not just sales. Calling the back office, asking specific questions for the customers, walking them through the explanation.... I was told by the rep that most recently helped me that Verizon is large, has something like 45k departments, and I ve worked a lot of them. This department (indicating the retail space) is for sales. You will need to contact customer support.

I explained i had already tried 7 times with them. All you do is get shuffled around.

I had heard a lot of good before choosing to join Verizon after leaving Sprint. Too bad it s been an awful first impression I ve been given. Teach your employees what ownership over a problem is, or hire me to do it for you.