Went in to get in upgrade and the associate showed...

Went in to get in upgrade and the associate showed no interest in taking care of that. Told her I needed a new phone since the one I had was having a lot of technical issues and she didn't care even though I was less then a month away from being able to upgrade. We have a family plan with them and my other family members upgraded a month early no problem. She stated I was wrong on that? But I was there. Overall she seemed just too lazy to look into this for me. It's been numerous times I go into this location and it's always a let down. After this I went to the one on Cantrell and they took great care of me. I suggest going to that one instead, they're not that far from each other.