Based on 10 reviews
I just wanted to say thanks to allowed dispatch for hiring Carolyn holsclaw because she's a great person to talk to on the phone awesome personality very fast with her job and getting them tow trucks you go girl I give you five stars and you give the company five stars number one agent in the building
Roadside dispatch! Always hiring. Three weeks training. Excellent pay
They are nice trainers but the company has no remorse for sickness and sick dying family members while in training they walk you out the door if you have to miss even with dr note
I am 64 year old that's retired after 44 year career in management. I am only doing this revue hoping the owners will see it to maybe answer the question why so much turnover in help? I was told I would get 3 weeks training. You have to start taking calls at the end of the first week. That is not enough time to train someone like myself that is computer illiterate. The trainers are unprofessional. The training room doors stayed open all day with employees coming through the room all day. The other trainer in nesting, 2&3 week trainer, came in the room at least twice an hour to update, Lorinda I believe was her name, on all of the talk of the day. They once discussed actions they were going to take on one of there 2 & 3 week nesters for not taking a correct address right there in front of me in the training room. I decided to leave Allied before my training was up because of the unprofessional conduct and lack of patience for the computer illiterate. You will have less turnover with more professional training. I would have felt more comfortable in the main call area being trained with one of your associates taking calls with each of us having a headphone.
as a provider, we did a tow for Allied, upon completion of the tow, I ran the credit card, it was denied, I am calling their phone # to hopefully get it resolved, I have been on hold for 15 minutes. not getting paid for my time. not a happy tower.... after 23 minutes on hold situation was resolved. nice person assisted, working from home by the name of Cindy. next time i will just run card right away, that would avoid this issue
I do like what they do and am a current employee of a call center maybe looking to change jobs.
Terrible info supplied horrific wait times & the typical run around when you try to get paid! To never have to deal with them again is well worth the 75 bucks they screwed us for!
After you have provided on time & professioal services to one of their members they give an issue when it comes time to getting you the payment! & this is not the first time. It takes for me to leave a bad review to get the attention that the reps on the phone should be handling!
They are scaming local towing business! DO NOT WASTE YOUR TIME WITH THIS ROADSIDE!
We are a tow company that uses Towbook. We accepted a call through the program that was dispatched by ADS. Even though we completed the tow and only got the license plate and VIN, because we didn't get the customer name or phone number during dispatch, they declined paying us for our services. The charges were $75. We won't be accepting any more tow requests from them.
The owners are Amazing people and have some great people working for them.. I love working for allied and given the chance to move up in the company
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A premier contact center solutions company located in Johnson City, Tennessee.
Allied Dispatch Solutions: Your Premier Contact Center Solutions Company
Allied Dispatch Solutions is a leading contact center solutions company located in Johnson City, Tennessee. We specialize in providing top-notch customer service and support to businesses of all sizes across various industries. Our team of highly skilled professionals is dedicated to delivering exceptional services that exceed our clients' expectations.
At Allied Dispatch Solutions, we understand the importance of excellent customer service and how it can impact your business's success. That's why we offer a wide range of contact center solutions tailored to meet your specific needs. Whether you need inbound or outbound call center services, technical support, order processing, or any other customer service-related tasks, we've got you covered.
Our team comprises experienced professionals who are passionate about delivering exceptional results for our clients. We use the latest technology and tools to ensure that our services are efficient and effective while maintaining the highest level of quality standards.
We pride ourselves on being a reliable partner for businesses looking to outsource their customer service operations. Our flexible pricing models allow us to work with companies of all sizes while ensuring that they get value for their money.
Why Choose Allied Dispatch Solutions?
1) Experience: With over 20 years in the industry, we have gained extensive experience working with businesses across various industries.
2) Quality Services: We are committed to delivering high-quality services that meet and exceed our clients' expectations.
3) Skilled Professionals: Our team comprises highly skilled professionals who are passionate about delivering exceptional results for our clients.
4) Latest Technology: We use the latest technology and tools to ensure that our services are efficient and effective while maintaining high-quality standards.
5) Flexible Pricing Models: Our flexible pricing models allow us to work with companies of all sizes while ensuring they get value for their money.
Our Services
1) Inbound Call Center Services
We provide inbound call center services such as answering calls from customers regarding product inquiries or complaints. Our agents handle these calls professionally by providing accurate information about products/services offered by your company.
2) Outbound Call Center Services
We provide outbound call center services such as telemarketing campaigns aimed at generating leads or sales for your business.
3) Technical Support
Our technical support team provides assistance with software/hardware issues faced by customers using your products/services.
4) Order Processing
We process orders placed by customers through phone calls or online platforms on behalf of your company.
5) Customer Service Management
We manage customer interactions through multiple channels such as email, chatbots & social media platforms.
Conclusion
In conclusion, Allied Dispatch Solutions is a premier contact center solutions company located in Johnson City Tennessee offering top-notch customer service & support tailored specifically towards meeting client needs across various industries. With over 20 years’ experience in this industry coupled with skilled professionals using cutting-edge technology & tools; we guarantee quality delivery at affordable prices making us an ideal partner for outsourcing any aspect related to Customer Service Operations!