We are a tow company that uses Towbook. We accepte...

We are a tow company that uses Towbook. We accepted a call through the program that was dispatched by ADS. Even though we completed the tow and only got the license plate and VIN, because we didn't get the customer name or phone number during dispatch, they declined paying us for our services. The charges were $75. We won't be accepting any more tow requests from them.