Agoda.com

4.1 · 663 reviews
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Sharon Gdanski
Reviews 1
2020-09-28 00:52

Too big, noisy and loud. Food below average. No w...

Too big, noisy and loud. Food below average. No wifi that is it never works. Three English speaking tv channels . Not full cable. Staff don't understand English and all yell at each other from one side to another. Would not stay here try somewhere else.

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Cory Robertson
Reviews 1
2020-09-26 23:44

I stayed here with my family in 2012 for 14 nights...

I stayed here with my family in 2012 for 14 nights. We absolutely loved it, the staff where so friendly and where a huge help with what to see and do when staying there. Just a short walk to market, shopping areas and bars.

Would go back in a heart beat.

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Kristen555
Reviews 1
2020-09-26 20:12

Lovely staff and great location. Good for families...

Lovely staff and great location. Good for families but I wouldn't recommend for couples.
The only reason I wouldn't give it 4 stars is that the building(s) need a LOT more upkeep as they appear quite run down and the breakfast buffet is pretty boring and poor quality compared with other resorts tha...

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Sandton Guide South africa
Reviews 1
2020-09-26 20:00

Hotel is old and needs upgrade ,very close to the ...

Hotel is old and needs upgrade ,very close to the beach and the town other than that ,give it a skip.What make a great hotel is the staff.The front desk staff at this hotel just don t care,they ignore you and make you wait while they are having their chats.
Hotel food very pricey, just walk outside...

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Yann Da cunha
Reviews 1
2020-09-26 06:54

On the positive side:

On the positive side:

The rooms are nice and spacious (the ones that have been renovated anyway, which is apparently not the case for all).
The bedding is very comfortable.
The hotel is very well located, which is super nice.
The pool is very nice and the beach is right outside.
The breakfast...

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Vishen Pillay
Reviews 1
2020-09-24 18:37

A lovely resort. Ample pools are available through...

A lovely resort. Ample pools are available throughout. The gardens are beautiful with well manicured lawns and blooming orchids. On the downside food at this place is extremely pricey. Go to the seven eleven for your drinks and snacks. The breakfast is really good. carry loads of mosquito repellant...

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B J
Reviews 1
2020-09-24 14:56

Best way to describe this place is sloppy. Sloppy ...

Best way to describe this place is sloppy. Sloppy service & sloppy facilities. The little interaction I ve had with the staff has been very underwhelming. In some cases they are just down right rude. From reception when we checked in and had to wait 1 hr for our room to be made up, the girl at the b...

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Wijchert De Wit
Reviews 1
2020-09-24 12:13

Het was ooit een mooi hotel

Het was ooit een mooi hotel
Maar nu uit de tijd.
Het heeft een grote upgrade nodig.
De kamers kunnen beter schoongemaakt worden.
En gemoderniseerd.
Restaurant het eten is goed maar als je naar de stoelen kijkt begin je te lachen.....dis niet.
Als je door alles heen kijkt kun je hier best wel o...

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Kiara Odisho
Reviews 1
2020-09-23 17:41

The Staff were excellent , The food was beautiful ...

The Staff were excellent , The food was beautiful , The Gala dinner for New years eve was fabulous and surely a night to remember. But the hotel I would give 1 out of 5 because it was old , leaking and very smelly. It is due for a massive renovation. In order to attract more tourists. But other tha...

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Corey Simmons
Reviews 1
2020-09-23 09:36

Room service food was terrible as every order I ma...

Room service food was terrible as every order I made something wasn t what I asked for. I ended up with food poisoning as well and considering All the food I ate on my holiday was only from Graceland resort and spa that s where it originated from. I approached the reception later on to notify them ...

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Joe Williams
Reviews 1
2020-09-23 06:03

We absolutely love Graceland Hotel! We've been her...

We absolutely love Graceland Hotel! We've been here a few times now from Australia. For SE Asia, I have to rate it a 5 star. They have multiple swim-up pool bars, the free morning breakfast buffets are immaculate, the workers are so kind, the location is walkable to everything in Patong, but a tad a...

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Olja Djukanovic
Reviews 1
2020-09-18 16:30

Avoid this hotel, If you want to have pleasant sta...

Avoid this hotel, If you want to have pleasant stay in Phuket
Shocking. The worst hotel ever! Staff especially reception manager and concierge manager, rude, insulting, resist, no manners, don't understand english, don't want to talk to guests, don't believe when complain, twisting guests statement...

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Jarek
Reviews 1
2020-09-17 05:22

I was in this hotel during Christmas. They organiz...

I was in this hotel during Christmas. They organized a Christmas Eve that will last until the end of my life ... Complex certainly not as big as in Egypt;) but everything is pampered and above all, the food is fantastic. The hotel is divided into older and newer parts. A view of the beach which is b...

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Rachel Roundy
Reviews 1
2020-09-15 18:36

The rooms are not as advertised, everything is ove...

The rooms are not as advertised, everything is overpriced, and the place is crawling with cheesy tourist gimmicks. They overcharged for our room because they put a rollaway bed in that we did not request, and the "suite" that we payed extra for looks nothing like the photos on their website. The roo...

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Carolina Fierro
Reviews 1
2020-09-15 16:45

I cannot say anything bad about this resort, rooms...

I cannot say anything bad about this resort, rooms are spacious, bedding clean & comfortable, the resort is swept daily from leaves, staff are friendly. Yes it's a little dated, I can imagine this resort in its day, it would have been one of the top resorts for families however it's well maintained ...

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Danny Hermanns
Reviews 1
2020-09-14 10:53

A very good hotel for a relatively high price. The...

A very good hotel for a relatively high price. The breakfast (from 6 o'clock) was very extensive and there was something for every taste. The complex includes a pool area, fitness and an animation team. Patong Beach is directly opposite the hotel. Moreover, the rooms are in very good condition, offe...

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Fashion_ Rice
Reviews 1
2020-09-13 20:10

Such bad experience even just by checking in.

Such bad experience even just by checking in.
Everything is so messed up.

We booked for an airport transfer for 3 people and clearly written the number of passagers and names included. But hotel changed the transfer booking our their own to 4 people purely due to the room was booked for 4 people...

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Dave Mogielnicki
Reviews 1
2020-09-11 10:41

This resort is very big and well marketed online.

This resort is very big and well marketed online.

Unfortunately, once we checked in, the staff was a bit rude and not extremely helpful.

Our room was decent but not great. The elevators are very outdated.

Great location though and lots of pools if you don t want to walk 3 mins to the Patong...

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Pancho Willemars
Reviews 1
2020-09-11 04:33

Nice hotel. Good facilities. Several pools. Ideal ...

Nice hotel. Good facilities. Several pools. Ideal for families. Even rooms with swimming pool accessible from the terrace. The renovated wing on the north side is perfectly fine. Spacious and beautiful rooms with comfortable beds and no noise from the rents. Breakfast buffet neat and extensive with ...

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adisa muminovic
Reviews 1
2020-09-09 08:33

Great location!Very spacious and clean resort!Staf...

Great location!Very spacious and clean resort!Staff very friendly and attentive!
The entertainment team was amazing .So multicultural (from Bosnia-Maggy,Slovenia-Tarisa,Indonesia and Gana).Thank you guys for making our stay so special.You rock!
Adisa

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Igor Hasimi
Reviews 1
2020-09-07 16:59

Hotel is ok. Needs some refreshing. Very bad thing...

Hotel is ok. Needs some refreshing. Very bad thing is that managment was very unpleasant, that is why I'm giving 1 star. Otherwise it will be 4. Please train managers how to comunicate and behave with guests. Other staff was very polite.

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Blake Stockton
Reviews 1
2020-09-06 17:51

Very unfriendly and rude service from most people ...

Very unfriendly and rude service from most people working there. The happy hour didn't exist at some bars and others were only 20%. The room was nice and refurbished but other parts of the hotel are quite old. They do a good job of looking after kids but as someone who doesn't have kids myself, the ...

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Kurt Sampson
Reviews 1
2020-09-06 05:23

Competitively priced hotel on the northern side of...

Competitively priced hotel on the northern side of Patong beach such that you are close enough to most things in Patong but far enough out you avoid much of the extra noise and hustle and bustle. Bangla Rd a 20 minute walk however there are numerous food and drink options within a 5-10 minute walk o...

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Daniel Bracey
Reviews 1
2020-08-28 04:35

This is one of the best places to stay in Phuket. ...

This is one of the best places to stay in Phuket. It has two large pools and is right on Patong beach. They also have a gym and even a bowling alley.

The buffet breakfast is awesome especially after a big night on Bangla Road. Although I think breakfast finishes at 8am so you better shake off tha...

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Andrew Davey
Reviews 1
2020-08-26 04:42

They have all the facilities in place here - huge ...

They have all the facilities in place here - huge pools, nice gardens, bowling ally (works most of the time) and beach front restaurants and bars. But it is showing its age in places - the lobby area particularly.. There's been some good recent renovations in the rooms - bathrooms are very nice.
O...

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Dato' Brian Jit Singh
Reviews 1
2020-08-23 20:16

I'll surely stay here again. Ok my check in experi...

I'll surely stay here again. Ok my check in experience was not good but I think it's a one off. Thereafter everything was great. Great breakfast. My family are mostly vegetarians and they mad special arrangements for us. I really, really appreciate that. The rooms were good and very spacious. Mattre...

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