What reviewers say about Accel Property Management, LLC
Generated with AI from 104 reviews on Trustburn · updated 49 days ago
Across the cross-section of reviews, customers generally describe Accel Property Management as friendly, responsive, and quick with maintenance, often naming staff members such as Ann, Chuck, Eduardo, and Chelsea. While most reviewers report positive long-term experiences, a notable share of one-star reviewers report the opposite.
What does Accel Property Management, LLC do?
Accel Property Management, LLC manages rental properties, handling tenant relations, maintenance, and repairs for the properties under its care. A formal description is not on file, so specific details beyond property management are not confirmed.
What are the most common complaints about Accel Property Management, LLC?
The critical reviewers describe complaints about rude and unprofessional communication, slow or patched-up repairs, deposit disputes, and in one case a difficult move-in payment experience. They wrote that staff blamed tenants rather than addressing issues.
My family and I are renting a house for more than 4 years that is managed by Accel property Management . We are very happy here ,of course there have been things here and there that needed to be fixed but no problem with that . In the beginning Mr.Chuck would be the one coming over to fix some of the things if not he would call somebody right away. I actually miss seeing him around and talking to him, he's such a nice man! Ann has always been there for us too . But now, they have Eduardo there Maintenance Manager who I think is doing a great job and is very professional. Last thing we needed to get fixed that same day that I e-mail him he took care of it right away . I would highly recommend Accel property Management !
Rude and unprofessional, I have decided to move out because of how they treat their tenants. Your response just shows, how you conduct business, unprofessional.
Ann and her team have been great to work with. I've been working with her for the last three years and have had nothing but positive experiences. My agent recommended her to me and I'm so glad she did. Thank you Ann, Chuck, and Eduardo for all the great service you provide!
I have been renting with Accel for a year now and I only receive great professional service from prompt repair service to pleasant customer service from all the office staff. Thank you Accel!!
Professional, efficicient and great sense of urgency when it comes to repair and attending the needs of its tetants, at all times. Highly recommend them.
Have lived on property managed by Accel Property Management for the past six months and the experience has been great. Our complex is always kept clean and well manicured. Any and all maintenance issues have been resolved quickly and efficiently. I would recommend to friends and family.
Have done maintenance and repair work for Accel for couple of years. Ann, Chuck and the staff have always been very professional and fair. Do a great job managing problems and doing things the right way.
I rented a house for three years that was managed by Accel Property Management. During that time I had a small handful of maintenance emergencies (busted pipes in the roof, flooding from a broken kitchen sink, AC issues, etc.) and every time Accel was quick to take care of the situation. It is a good company run by good people. I have since moved away from McAllen, but I wish Accel managed the house I currently live in.
I own property in Edinburg and it was managed by Accel as we had relocated to SA.
My opinion as a property owner who uses their property managemen services, Ann and their staff (particularly Ann) have great communication, she is always clear and if you ask questions (like myself) she takes the time to explain everything. She is straight forward and keeps you up to date (by getting repair approvals and sending monthly statements with backup paperwork every time). Never shy to answer the phone and discuss topics like repair prices and vendor estimates and for me thats top notch. New hire eduardo gave a good explanation of a AC motor situation we had. The last tenants at my property were great, and thats because of their strict tenant selection.
She always made sure to have reserve funds to take care of repairs for the tenants and pay the contractors. Which for me is fair, even tho i might gotten the short end some months, its the nature of the rental property business.
They have done a great job so far. Now we are looking to sell the property and I hope to have a smooth process as well.
I just got a new apartment and it's great. Erica Aguilar was really helpful in helping me understand all the rules, payment options and she had answers for every scenario I could think of. The rent is at a great price with being a good distance from stores and school. Thank you Accel Property Management and Erica!
My husband Ricardo and I would like to thank all the staff at Accel property Mgt for all their hard work and dedication. We recently completed our taxes and we were very pleased with the profit and loss report. It just made everything much easier and hassle free. We have not worried about anything regarding our property for the past 30 months. Once again thanks a lot.
Had a horrible experience with this business. We signed a lease and paid our first month and pet deposit fee on their website but was then unexpectedly attacked through email because we didn't pay the extra fee to expedite the funds into their account (move in date wasn't for another 8 days). We were also attacked because we chose to go with the Rhino insurance option they offered to us versus paying a $2000 cash deposit because ...well..who wouldn't choose that option instead. These emails were completely unprofessional and caused a lot of emotional damage to my family and I who went from being so excited to have a new place to call home to being unnecessarily insulted and unwelcomed. We are ultimately glad that we mutually decided to cancel our lease and that we saw this woman's true, and nasty, colors before having to experience any further nightmares with her or this company.
UPDATE: We only breached the part of the lease where we had to pay on the 24th BUT we did make the the payment on the 24th. I have the receipt screenshot. The amount of time your website payments take to process transactions is not something that should have been held against us. Your money hungry expectations wanted the funds to hit your account sooner and you, therefore, punished us. Disgusting. Even if we would've expedited them like you apparently wanted us to, it wouldn't have hit your account until the 25th anyway. We only got the go ahead to sign the lease from you that morning. Thanks for making false accusations and further inflicting negatively upon our experience with your company.
MADE my life easy being an out of state owner. I cant say enough about how well Ann & her staff communicates and runs a well oiled "machine" when it comes to property managing. HIGHLY RECOMMEND after working with her for several years.
As a first time renter, they were very helpful in answering all my questions. The move-in process was very simple too, I could not ask for a simpler experience.
This is by far the worst property management I've ever encountered. Please save yourself the trouble and rent elsewhere. Eduardo the maintenance is horrible at upkeep. They don't repair things. Instead they patch it. Getting them to do anything is very troublesome. Anne is just rude. She blames the tenants and backs up her staff. She basically called me a liar after I said that I called her maintenance guy twice for a repair. Do not rent from these people. The only professional one that works here is Chelsea. Oh and the man who owns the place I rent... Authorized repairs that have not been fixed yet! I've been living here a year and a half and my rent is never late! Craziness ... I can't wait to leave this place. If you are looking to get your house rented out... Do not trust in these people. They "accel" in poor management.
Our first rental home as newlyweds, we were happy to work with Accel and Ann. They have made our life easier. Our landlords also replaced our AC when it went out. They always send quality people and companies to take care of anything we need. Very thankful for these people!
I highly recommend, the apts I live at are at a prime location in McAllen and the rent is great, also management is very pleasant and kind. I highly recommend Accel Property.
As an out of state owner, I truly appreciate accel property mgmt. My previous mgmt company went from barely ok to unacceptable, but i got a tip to reach out to accel. The difference in service has been like night and day. If you need someone to manage your investment property, give accel a call. You'll be glad you did!
We've been working with Accel Property Management as tenants for a little over 2 years. When there is something that needs to be repaired they send help as soon as possible . They're a group of professional people with outstanding service. The office staff along with the maintenance staff are easy to work with, and provide you honest feedback. They have never been rude to me. All in all, this a great company to work with, and their service is excellent!
Accel has managed our property for many years. Ann and team are very professional, responsive and organized. They always work in the client's best interest. If you have a property to be managed, I highly recommend Accel.
ABSOLUTELY HORRIBLE CUSTOMER SERVICE BY ANN ANDERSON. VERY UNPROFESSIONAL. EXCEPTIOANLLY RUDE AND CONSESCENDING PERSON. SHE HAS NO BUSINESS DEALING WITH PEOPLE. I WOULD STAY AWAY FROM ACCEL PROPERTY & INVESTMENTS, LLC IF SHE IS GOING TO BE THE MANAGER.
Same problem as the other reviewer only worse. Took three weeks to repair the kitchen light and garbage disposal and they did not ever complete the rest of the submitted repairs. Now that we have moved out they are trying to hold our entire deposit AND say we owe another $1100. Things clearly detailed on our move in inspection form and most things falling under the normal wear and tear category. Waiting to hear back from them regarding our appeal but based on past experience it's going to be a difficult road to resolve. I definitely would not recommend renting a property under this management company.
I have worked with Ann for many years and she is very thorough when it comes to taking care of her buyers and sellers. I have also referred her a client who wished to move and rent her house instead of selling it. She has since moved and is very satisfied with Ann's service and knowledge of property management. The best attribute I like about Ann is she is very quick and professional when it comes to returning e-mails and phone calls. I would highly recommend her again.
I want to thank all the staff at Accel property management for all they did this past year. It was great to do our taxes and have a profit and loss report ready to go. It has been great having you all manage all aspects of our property. I give Accel 5 stars in all areas and highly recommend them for all who seek a hassle free experience.
I have worked as a Vendor for Accel Property Management. This team is really great to work for, everything is organized and work orders are very detailed and specific. It is a pleasure working with this group. I look forward to providing my services for many more years to come. Diamond G Services, LLC. Carlos Garcia
SOUTH TEXAS COMFORT SYSTEMS is pleased to be one of their team vendors. When one of their tenants have a problem with their air conditioning, They call us immediately to take care of their tenants needs. We in turn call the tenant and respond, to repair the problem. Accel is a company that is dedicated to making their tenants stay an enjoyable worry free experience. We are very proud to be a team member.
Eduardo and Ann at Accel Property management have been very helpful. Eduardo coordinated and addresses small fixes around our home. We have had a great experience living here and working with them.
Accel property management goes above and beyond to answer your questions and to make repairs. I had a water valve burst open outside on a weekend, and it was gushing out water gallons by the second. Eduardo had somebody go out there and fix it. It total the fix took about 45 min. Great timing and there was no change in my water bill. Highly recommended.
Great customer service, great people to talk with, available when needed and work great. Overall a truly great experience for first time renters like myself and my family.
Ann Anderson is a terrible business owner with poor customer service skills. If your looking for a home , Go with absolutely any other Property Management company & save yourself the emotional distress this company will cause you.
She's the Carol Baskin of the RGV. (All smiles but truly evil )
I've been renting with them for several years and they have always been a pleasure to work with. They are always responsive and professional. The entire staff has always been friendly and I have never had a complaint or problem with them or their services.
Accel Property Management is one of the most elite Property Management services available to the Rio Grande Valley. Very professional and passionate and what their doing in the RGV. One of a kind business and I would refer all friend and family to them.
Very Professional. Attention to detail. Willing to go above and beyond your typical property Management company. Staff always friendly and helpful when you call. Owners very competent in all aspects of the PM profession Highly recommended.
Accel Property Management and Investment is the most well run and managed establishment I have had the privilege to work with. Their staff is really up to date and informed on any subject or matters in the property management and rental industry.
Accel has been great at answering my questions and speedy with repairs to my property. The staff has been polite and helpful. I would recommend anyone to rent with this company.
Erica, was great! She went above and beyond for us! I loved how she explained everything in great detail. would def recommend her! Thank you so much once again!
Previous review: Great experience leasing a home. Their staff are friendly and are quick to attend to any repair we may have needed.
6/3/2019: I waited 1 month for a response from them to let me know if the owner approved for us to resign the lease. There were notes on my account indicating that i called in with this request, however the owner had yet to be contacted as of today. I'm strongly considering going through the inconvenience of moving to another house
Renting my house while I relocated outside of the Valley seemed like a very daunting process, but Ann at Accel Property Management made my moving away for 4 years painless. She found good, reliable tenants who enjoyed my home but were also good to it.
I would, without question, recommend Ann and Accel Property Management to anyone looking to rent out their property. She's a pro.
The team you work with is great! They make the entire process of moving into the home a breeze, while residing in the rented home, they are just a phone call or email away with quick responses. I highly recommend working with them and feeling confident that you will have the upmost help with your new residence.
I've had the pleasure of working with Ann for the past three years. She is an amazing property manager. Always very quick to respond and resolve any issues we may have had with our tenants. I highly recommend her company to renters and owners alike.
After six years of living in a wonderful home in McAllen managed by Accel, I have moved to another house in Corpus Christi. Let me say that my new place could take a few pointers from Accel!! The move-in and move-out process with Accel was easy and handled professionally. This company always responded well to repair requests. Communication with the office was always important to me whether it be to report issues in the area affecting the property (i.e. the neighbor s dog breaking through the fence) or problems with the sprinkler system, Accel responded to my questions and found solutions. I will miss living in McAllen...especially this property that truly felt like my own home.
Good honest people helping others and very understanding and professional. 12/19/16- update I had no problem until now. And FYI I was bugged over and over to give them a positive review. But dealing with ANN more she isn't very professional hanging up on a client is not acceptable. I understand this is a business but how you keep people is through being real and at least pretending to help. And you mentioned not having enough business how is that my problem. But now I give y'all one star and if I could none.
3/15/17 Update: beware renters!!!! ANN may enter your apartment at anytime without notice. She did this to me!! Beware!!
I've been using Accel Property Management to rent my house for almost 2 years now! They are EXTREMELY professional and always exceed my expectations! Eduardo is always the best and will always help when you need anything at all! Don't go anywhere else when you're trying to find an apartment, home or office space to rent!!
I have been a tenant for over 2 months now and am very happy so far. Ann answered any questions I had regarding moving in and Eduardo has been very helpful in assisting me with concerns I had or repairs I needed taken care of.
First time moving out on my own and a great company I have landed with. Very helpful and highly recommend for anyone who struggles or willing to have a great experience with a great team home management.
Ann Anderson & the Accel Management Property team are amazing! They ensure that every question you may have is answered quickly! What I love about this team is that they are always ready and eager to assist you with anything you may need! Highly recommend this company!
As a property owner, I am satisfied with the professionalism, knowledge, and expertise that Ann and her staff have given me. As a property owner of a rental home, I have discovered how difficult it can be (and sometimes scary) to be renting out your home. Ann was always there to answer all my questions, and even when I was not so helpful or prompt (kept forgetting to sign my paper work, etc.), Ann was very professional and sent e-docs to assist me in getting it done.
Accel Property Management & Investments will ensure you find a good tenant. If I ever need to place my home up for rent again, I will not hesitate to entrust my property to Ann and her staff.
During My Inquiry With Accel Property Management - (Mrs. Arleen & Mr. Carlos) Concerning Renting An Immaculate Home That I Could Embrace With Loving Care & Value, The Current Available Properties And Rules Were Shared With Me With Such Eloquence, Knowledge, Courteousness and Detailed Professionalism ; Focused in Delivering Spectacular Customer Services @ An Impeccable High Level. I Rate The Quality-Top-Shelf-Services That I Received With -5-Stars . I Recommend ACCEL Property--Management Company In Texas. ... Sincerely, Mr. Clifton K. BRYANT - U. S. ARMY VETERAN-DISABLED 100% .
This is the worst property management company I have worked with in my life. Poor management of the property in the RGV. Ann Anderson is unprofessional and the worst person with work with and for.
I really like this company. The people are friendly and professional. The apartment is very spacious and rent is reasonable. I would recommend them to anyone who wants to rent in their area.
I moved into a property managed by Accel and my experience has been amazing. My husband and I moved in at the peak of hurricane season so we encountered minor flooding in our apartment and our landlord was out at our property the SAME day we sent in our request for assistance. Not only did Chuck assist us with our issue at hand but he also went out of his way to fix two other things for us. No other landlord has gone above and beyond for us like that. I ve had to call the office a few times with questions and each time I was met with professionalism and they seemed like they truly wanted to help me. I d highly recommend renting with Accel if you are looking for a new place.
Friendly staff! Always there to help when and if there is ever an issue! Customer service-driven. If you are looking for great apartments at a great price, this is where you have to look! Renewing my lease for a second year today!
We have leased from Accel Property Management for a few years. Ann, Chuck and Eduardo are awesome to work with! Repairs are addressed in a timely and professional manner. Ann has always been responsive to us. Before relocating to McAllen, I visited McAllen to find housing and Ann went out of her way to assist me on a weekend. I'll always be grateful to her for that. Awesome team!
I've rented from them for three years now and have always had a good experience. Repair requests are easy to do and very fast response time. Excellent customer service from all staff and contractors.
worst property management company I have ever worked with. Must be something in the leadership because even the people that work for them are just flat out rude and treat tenants like animals. All I asked for was a phone call on my request and Camarina with the little English she knew, sounded like she was reading off a script and just talked over me when I asked for a phone call follow up.
Neglected company, WILL NOT service properties. excuse is "tenants have never complained before" they will do everything to try and screw you out of your deposit. BECAREFUL!
I've been working with Accel Property Management as a landlord for a little over 2 years. I've had nothing but positive experiences with them. They follow through with their plans, and always keep me in the loop when it comes to my property. The send me monthly reports, and explain everything in detail. When it comes to income tax season, they provide me with all the paperwork I need to file. The vendors they use to repair and get your property ready for rent are top notch. I've dropped in unannounced to check on my property, and all I can say is they're a group of professional people with outstanding service. The office staff along with the maintenance staff are easy to work with, and provide you honest feedback. They have never been rude to me, or gave me the runaround. All in all, this a great company to work with, and their service is excellent! You just need to be realistic, have patience, and remember that everything takes time.
Great company, they really take care of their Tennants. I have had two repair emergencies and they were taken care of extremely quickly. My family and I are very satisfied tennants.
Ann, it was a pleasure working with you as agents representing our clients. Very professional and always very accessible to our inquiries and requests. I definitely look forward to working with you in the future. I have no doubt you left a very good impression with you client. Thank you and best of luck!
My renter moved out October 31st and due to still having a mortgage I needed to get someone moved in ASAP. I contacted Accel property mgt and they immediately got to work. Ann and Erika were super knowledgeable and professional. Within 2 days they not only had a suitable renter for me but the contract was immediately created. Six days after the house went vacant, I had a new family moving in. Ann and Erika stayed in touch with me and kept me updated during the entire experience. I highly recommend this agency and plan to use them again the next time I need their services.
I have been a tenant of theirs for going on 4 years now, and they have been great so far. They always respond quickly if an issue ever arises and every time I talk to them on the phone, they are always so nice.
Loved renting from Accel! Camerina is AMAZING! Rent process was so easy and painless! We're only sorry our lease had to be cut short due to military orders. We hope to rent with them again when we return to the valley!
Have been renting with Accel since 2013 and they have been great. Only one issue in 3 years that rubbed us the wrong way. We made a work order request and the person on the phone belittled my wife. He made an assumption that we caused the problem but it is an older house with ongoing issues. Other than that we have had a great relationship with Ann and also with Chuck (who we consider a good friend). Bottom line- based upon my experience I would recommend this company to friends and family.
We have been renting a property from them for going on 6 years now. They are fast to respond to anything that needs taking care of.. Also love the lawn service company they use. Mora's lawn service.
We are vendors for this company and get calls from them , they are quick to notify us when plumbing needs to be done They are very professional and quick to respond with the tenant calls.
Accel property management is the place to go. They are all friendly and kind. They will help you with any questions you have and they will guide you through everything step by step. I highly recommend their services! It's as if everyone is a close knit family and they are welcoming you in. Thank you to all of the staff for your help. You have made the difficult task of moving so much easier by guiding me in the right direction.
I highly recommend Accel Property. The whole staff was very professional and organized. As a new landlord we were very nervous and Ann and her staff made the process very pain free. We also meet some of the people they hire to handle the repairs and they were excellent. We are very happy with their services.
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