Zuto Reviews

Having not known much about finance, 36 with no credit cards and having never really had credit I was unsure what it all entails. From the absolute get go.. MR DAVID ROUTH!! Customer service expertise I have never ever witnessed or received anywhere in my life! Patient, attentive, informative, on hand to answer any question, any time no matter how simple or trivial. I bombarded him with cars, choices, quotes and in decisiveness. Not once did he lose his co not once did him seem flustered. I felt as though he was MY personal helper. He arranged absolutely everything for me and made sure I was happy with every single aspect of my purchase. I had to say to David what are Zuto feeding or paying you as you give soo much assistance and go above and beyond.. yes they want ur money for commission.. but with employees like DAVID ROUTH no wonder they are rated the best!!! Well done Zuto and thank you so much David!! New car happy lady

Good team
They really did their best to find the car of my choice in respect of my circumstances. Really gratefull and happy about their services

I found this company from google myself, initially I was worried about how they would find me a car and if I was going to feel pressured into buying a car with them. However, this was not the case. I was made to feel very comfortable and they listened to my requests carefully and found a car the same day and gave me time to think about it without pressuring me. The customer service was amazing and the staff are very well mannered making me feel even more happy with the service. I would highly recommend zuto to anybody who s looking to get a vehicle on finance.

I really cant get over how helpful and patient these guys are.
No rushing and finding the best deal for you..
Would use them again.

This was my first time at buying a car on finance. The staff were friendly and helpful.

very quick and a great service I will use them again I have used other Companies in the past by far this one is the best .I got my new car within 24hrs of Applying I am so pleased with this Zuto thank you to the whole Team.
john Thrussell.
Luton

Shame cant give 0 stars! truly shocking service -_-" Will never use again! :(

They are very helpful until you purchase a car and arrange finance through them. However their customer service after the purchase is absolutely disgraceful. My car broke down 7 weeks ago and I still haven't received the refund on my finance. They keep passing the ball around to the dealer and the lender but no intention of resolving it for the customer.

You will also get a much better finance deal by going to a main dealer.

Avoid them at all cost!

Fabulous service from start to finish would definitely recommend

Fantastic services, professional and helpful staff. Highly recommend

Very good company and the people at the end of the phone were really helpful. I would definitely recommend them I and will be using them again in the future.

Sean is an absolute credit to zuto, he was professional and very competent, I started the process on friday on my way to a family day out, time to be able to talk on the phone was limited, but sean made the process smooth and easy, i drove my new car away on the following wednesday, a turnaround of just 5 days, it helped that i knew what i wanted and Sean was clear and precise on how much I could borrow, how old the car could be and how many miles could be on the clock.

Faultless process, big thanks to Sean! His simply a superstar!!!

Amazing service didn't have to do anything other than to choose the car I liked and pick it up so simple and quick

Shame I can't give less than one star, terrible service. Slow and unprofessional from start to finish, even the dealership I used warned me of their reputation when they were under a different name! Wish I listened to their advice and went directly through the dealer. AVOID!

A good team, always ready to help and do it professionally.

if u have a poor credit score the only thing that they try to sort you out with is Amigo personal loans
i don`t understand why are they called Zuto Car Finance if they do not offer a car finance deals, only personal loans
NOT RECOMMENDED

Best ever experienced and qualified people to help you. What they did for me was outstanding. Would recommend zuto to all my friends. 10 out of 10.

hassel free , good customer support, would use them again,

Awful services. Lying, misleading staff. Avoid! Avoid! Avoid!

Brilliant service I had my new car within a few days, everything was simple and fast.
I can't thank you enough Joshua Parmiter for your help

I wish I could give a separate star rating for each stage because the service massively changes but instead I will have to give Zuto an overall average star rating.
- First step - finding your car. My sales rep was called Dev and he was fantastic. We discussed what car I wanted/could afford etc. and he would give me suggestions, talked me through the pro's and con's etc.
He was super responsive and updated me at every step of the way. Even if he came across a problem (like the car was no longer available), he would find an alternative before calling me back. I couldn't fault him. He is great at his job!
- Second step - the processing department. Not so great. There were some unexpected delays, which was not the teams fault but they did not communicate it back to me AT ALL. I only knew anything was happening behind the scenes, because I would call them and ask for an update. They would tell me, they would call me back with an update in 24 hours, which never happened. It was so frustrating. Not one person would manage my expectations and I could tell they were getting fed up with me calling, but it was 2 WEEKS after I signed the contract, did I get the date to collect my car. That's alot of time, when you're told it will be processed in 24-48 hours and you're car-less with a child, trying to manage the school runs and work.
I guess they didn't want to tell me, in case I went elsewhere, but that's really not good enough.

The processing team need to be as proactive and responsive as the Sales team.
Well done Dev though - you were awesome!

Zuto was not the primary fault but they refused to help as they should. The car I purchased had many faults. I have called Zuto on a number of occasions about the problems I was having. My car was in the garage not road worthy; I was told not to get work done and to wait for a call - I received no call, they was struggling to get hold of the garage so a week later I had to get the work done at my expense because by the time the work was done it would be over 2 weeks with no car. I am paying for a car that I cannot use. Zuto have now refused to help. They expected me to go without a car until they didnt know when. Was not good enough. This will be taken further.

Their phone line will keep ringing forever, even when they are closed...

Excellent and friendly service, knowledgeable staff and quick application and completion. Good selection of cars from pre-approved dealers as well. Highly recommended

Great service, very attentive throughout and very friendly. Definitely recommend for any sort of car finance! Heda Ali, my personal advisor was fantastic.

Was very good, made the process so simple. took very good care of me and kept me informed throughout. would definitely use the again and recommend them.

Can fault zuto took all the stress away from finding a car and finance great staff to would recommend

Was helped by the lovely Heda, who was very helpful and patient with me.

Great service to use my advisor Louis was extremely helpful throughout and was always quick to reply to messages and any concerns I have. Would highly recommend anyone looking at getting a new car to give Zuto a look. Great car selection and a great service!

rude&pushy, didn't pay attention to my request and want to lend me more and total interest would be 120% that is ridiculous

The guy was so rude to my partner when she applied. She explained to him that her English is fine but it s hard over the phone so if he couldn t understand anything just ask her to repeat it. Then he asked if she was being helped (I had told her how to pronounce the letter Y in English as part of our postcode) and cancelled her application. His attitude was just awful towards her. Terrible experience for her, left to feel like she was doing something wrong having been so excited passing her driving test. Can t possibly be the companies customer service policy to treat people like that.

Excellent experience from start to finish. Every person who dealt with my application kept me thoroughly informed throughout

Awesome service, friendly, professional and courteous. Within 72 hours I was sitting in my new car. No complicated forms, no hassle. I would not go anywhere else!

Really friendly, very efficient, had my finance sorted in one afternoon!

FIRST OF ALL STAY AWAY POOR
applied for finance with zuto all going good got a phone call saying found finance with advantage zuto said upload documents licence payslip etc so i did recieved a phone call saying fully approved 2 hour process thought wow great service or so i thought here is where it goes downhill.

The process was very easy and I was very happy with the sales team and communication. Unfortunately I cannot say the same about the after sales care and when I had and issue with my vehicle a weeks after purchase I found zuto to be very unhelpful and very unreliable. I had been told someone would call me on 5 different occasions and this was over three weeks ago and I still haven't received a call . Nobody followed up my query or provided my any update on how I can resolve this matter and I had to take matters into my own hands to insure something was done about my vehicle. So in short of you want a good affordable finance with quick payment and a very helpful sales team zuto are great but once you have your vehicle don't rely on them for further assistance with any issues you may encounter because they will be very unhelpful and if they say they will request someone calls you back chances are nobody will .

" Great service and quick to deliver what you want '

Great bunch of people very professional thanks to all especially Louis brumby
Thanks again
Kevin Dickson

It was very easy and convenient I have used them before and will use them again

Amazing customer service. Very helpful and super fast and seamless process from enquiring to collecting my vehicle. Well done Zuto.

The dealers that they send you two are less then reputable. Even worse still they will send you a high end motor which looks great to start with but unfortunately rather than fix the issues they would rather cover them up. For example I More

Could not fault Natasha or Freya.... Both went out of their way to make sure I was happy at all times... thank you ladies.. I am delighted with the bike.

READ ALL THE NEGATIVE REVIEWS BEFORE YOU EVEN THINK OF USING THESE BUNCH OF CORRUPT COWBOYS!

I will be copying and pasting all these negative reviews and posting them on social media each and every week!

They lied to me telling me I have no grounds to reject the car after 14days of ownership, saying the false advertising of service history was my own fault for not checking the service history book, and ignored the fact the car had been falsely advertised.

They are bent and corrupt and I am going to do everything in my power to make it widely known how this company operates.

Nice n Easy - Sorted me a New car so whats not too lile - always polite on the phone - took me through every step of the sale - made sure i was within budget and got the car i wanted - Would use again

Backwards processes for dealers. Don't get back to you or give you updates when you call in. Avoid dealing if you are a dealer.

Quick easy process was kept informed all the no nasty surprises just honest straight forward process.

Professional and excellent service thorough out
I enquires about my idea car on the Wednesday and picked it up on the Monday. Couldn t be happier

I cannot rate Zuto highly enough! I d been saying my chances of getting a car on finance were zero until my dad recommended Zuto. I registered on the website on Tuesday evening and by Friday afternoon I was driving home in my new car! A lady called Megan contacted me to help with my application and ask which cars I was interested in, and another lady called Katie in Processing also dealt with my application. Both were professional, friendly and so helpful with all the questions I had. The wait in between processing and acceptance from the lender was a bit frustrating. I must have called Zuto 3 or 4 times a day for updates and every single time they were more than happy to help me and chase things up. I will absolutely use them again in the future and want to say thank you for such an easy and stress free experience.

Don't bother.. Its not quick and hassle free..
Spent days chasing them.. Never get back to you as they promise..
Still waiting for a reply to my email to Sean sent sat today is now Thursday.. Emailed over a complaint didn't get a reply.
Scam of a company!

Please beware of these unprofessional people, they dont hold any accountability and responsibility.Customer service is rubbish, no respect to the customers.supported the dealer to sell me faulty car and took no responsibility at any point Some of the staff members don't even talk to the clients with respect.Be careful guys, they only talk to you better way till trying to sell the cars, once you got in it, dont want to know about you.Happy to provide more information in detail, contact me if you want.Hope this review gets analysed.I am tslking from the experience guys , have used the service and it was the worst experience of my life.

I don t know where to start Zuto have helped me out more than they think they know! Never received such good service from a company before! Very consistent and true to their word! I m now driving the car of my dreams and it s all thanks to them! Very honest and reliable I was always kept in the loop of what was going on! I m so grateful for everything they have done and if I was to get another car it would be through these guys! Another huge thank you to Lisa, Nick and Simon! You deserve a promotion guys honestly! Wish you all the best

Told me I was approved (NOT PRE-APPROVED) so put down a big non-refundable deposit on a vehicle only for them turn around and say the lender won't work with me because I've only been in my new job for 3 months?

They have a 2nd lender but now the monthly repayments will be 50 quid more, I say OK I guess I've already put the deposit down so I kind of need the finance from you now.

Turn around again and say the 2nd lender can't work with me either but not to worry they have a 3rd lender but its an extra 5 a month.

Get a bit fed up so look to just take out a personal loan instead of the astronomical price of finance only to see that all these inquireries made by the lenders have decimated my credit score with hard searches so now I can't get a decent loan anywhere and am at the mercy of this 3rd lender with their insane monthly repayments.

From getting accepted to car deliverly, it took 4 working days. Excellent service throughout.

I thought using Autotrader and their finance agent Zuto would have been a sensible thing to do to buy a used car. How wrong was I.
Having assured me they only deal with approved dealerships, (meaning i couldnt use any located close to me) I had faith in buying a car located over 400 miles from me. Upon its delivery, it has several noticeable faults. Thankfully the finance company Startline have managed to get the car independently inspected, and we have rejected the vehicle. This is after weeks an weeks of chasing Zuto as the whole communication between us and the dealer had to go via them.
They never returned calls or emails. This whole process has taken nearly 3 months and i am still waiting for the faulty car to be collected and then my finance payments can be refunded.
BE CAREFUL not to put faith in their 'approved dealers' - mine has been a shocking experience!!! Do your own research first!!! Would not use them again!!

Also - they got me a rate of 16.9% saying this is the best they could get me..... and I have just secured one for 8.9% through my local Bristol Street Motors dealership - bit of a rip off if you ask me!

Best you can get no problems great people no hastle thank you after sale service is good

Great experience using zuto this is the second time I ve used them , there always so helpful and respond very quickly I d recommend to anyone !

Great company to deal with. Fast and efficient. You get nominated a buyer advisor. They keep you informed of how your loan application is going. Answer any questions you have. They are with you all the way till you have driven away in your new car.
TOTALLY RECOMMED THEM !!!!!!

I applied to zuto for car finance today, within 5 minutes a gentleman called Euan had called me, he was polite, professional, very helpful, wasn't in any way pushy and the rate wasn't unreasonable. In the end I decided against finance and just paid for the car with savings but should I ever need it I would happily contact them again based on my experience this time.

A smooth transaction from start to finish. Nothing was too much trouble for Katie. I was kept informed of all that was happening on a daily basis.

Struggle for years to get car finance but found zuto and they could not have been more helpful if they tried over moon with out come thanks zuto

Absolute rip off and a real waste of money. Lied about advert and other issues. DO NOT USE!

Pretty good was always helpful when needed :) thank you

Very proffesional service. Always had my interest in mind throughout the process. No pressure to buy anything. Everything explained very clear. Highly recommend!

Excellent customer service friendly staff no pressure and very helpful highly recommended

Genuinely one of the best finance experiences I have ever had, I was supported completely through the process, when i had questions someone was always able to answer, always had a pointpof contact to keep memup to date, the process could not be smoother! Got a great car and I have confidence in my decision supported by Zuto. Generally very happy and when I look to replace my car again I would be happy to return to them. Highly recommended.

I have recently purchased a new car and found the whole transaction remarkably smooth with you and will certainly use you again

Great service and quickest car purchase I've ever done!

What a fabulous company Matt and Jade we're great they found me a car within a 2 days and I was back on the road 3 days later. Excellent customer service. Highly recommended.

Hi my name is Robert I just want to confirm that I have been very happy with the service I received from you thanks to u all at zuto

Very good customer service and also poor credit but they got me finance vehicle .

The best there is. They helped me finance my car without any fuss.
They were at the end of the phone whenever I called. gave advice on the best deal to suit me.

Many Thanks Zuto.
Tom Bennett

All was great with the service. Have already recommended Zuto to a work colleague.

Excellent service throughout my car purchase. Lovely people to talk to and they explained everything about the purchase and how they can help

This company really helped my buying of a car. Each time I called they were fantastic and kept me on my toes with getting the car. I can t recommend this company enough and have shared will all people I know who want a new car. Absolutely brilliant service!

Really good and fast service! I have brand new car because of you Big Thank you guys!

The whole process was conducted online and on the phone. It was quick and hassle-free. I'll definitely recommend them to friends and family.

Took care of everything and made buying a car easy. Not too pushy, but very proactive. Easy to reach and speak to with a British can centre and a single point of contact throughout. Very impressive in a country that appears not to care anymore. I'll recommend these guys and use them again.

DO NOT DEAL WITH THEIR DISHONEST EMPLOYEES
A lady named Rose was very rude with an attitude problem when you let her know that she doesn't stick to her email or word in terms of contacting you back.

Very poor communication and when confronted on missing her call back times and promises she was a little aggressive with attitude after providing extremely poor customer service.

She doesn't discuss quotes and applies for multiple credit lines without your consent and without keeping you up to date the just sincerely apologies after every serious mistake (which sounds insulting and sarcastic)

Easy, fast, helpful advise also. What more can I say. Very happy

Very Friendly & Helpful Staff ..Gave Me Loads of Advice ...Will Definitely Recommend To Anyone !!!!!!

So efficient! Really quick service and helpful staff! They made me so happy when deciding what car to get and helped with any worries I had! They were so supportive and I wouldn't choose any other company to go with! Thank you zuto!

WOW - what can I say:
The whole process was handled professionally by one of Zuto's agents called Susie, who was not pushy or trying to do a hard sell on me. Even though the process took 5 days to complete and I had to upload numerous documents I was continually reassured by Susie that this was a standard practice for most customers and it didn't necessarily mean that my application for a motorcycle loan was going to be declined. During each step in the process of my application a clear and concise explaination was given and throughout the application I could also contact Susie direct or speak to another agent at Zuto if I had any queries or concerns.

Although the interest rate is higher than some other finance companies, etc it suited my needs at this particular time. This is one of the reasons why I would recommend Zuto for anyone considering financing a motor vehicle with either an average or poor credit rating.

Thanks again Susie!!

I had never got finance before so I was cautious. But zuto were brilliant.. I had spoken to other car finance companys and none could come close to the monthly payment amounts zuto got for me. I had so many problems with my old car. I've More