Zuto Reviews

Swift and easy to apply for thanks Steve and zuto team johnirving

There was 4 companys that was looking to offer me finance for my new car the other 3 did not match up no where near Zuto the service wich I received was 100% first class, from start to finish I was looked after and kept informed of what was happening even when i chosen the car i liked they rang the dealer to sort out my test drive and covered all the questions and answer I had,
Would I recommend Zuto,,,,,, (YES) everytime

Great service
Very quick and helpful staff. Knowledgeable staff made it a very easy transaction.

The sales team were exellent were really friendly sold me exactly what i was looking and the advise was brill very helpful i would def reccomend i will be going back when i change my vehicle thanks again

Excellent service start to finish. Didn't think I'd be able to afford a new car but they got me a great finance deals and helped no end with choosing a good vehicle from a reputable dealer. Zuto took all the worry and hassle out of buying a new car and did it for me. Very happy and will use them for my next purchase.

Applied on Tuesday and so...simple picked up the car on Friday!

I bought my car in jan 2016 was paying

I bought my car in jan 2016 was paying regular very high rates!!!!!! Big liers
i sent this back to the company they still repossed my car with my belongins in the car as the vehicle was locked when it was towed away
i have spoken the arrogant people at the head office who now state hey there was nothing left in the car and want to pursue me for just over 4k which might i add is the interest
i told the member of staff i will deduct the cost of the final bill what was left in my car and was told dont work like like
total arrogant company dont give a dam about there customers now the company has change to
GCC servicing think still base same place in portsmouth

my name jason matthews manchester

Excellent service, friendly supportive staff. Thanks for your help in finding and securing my car for me x

Fantastic experience from start to finish, looked at cars in the morning and had finance agreed and keys in hand the following morning.

Quick , friendly service. Car finance without ANY problems.

Brilliant! Great service very helpful!! Would recommend !!

Very professional, punctual and reasonable. I m very happy with my chandeliers fitting, great service! Thanks again Nicholas

Push you into buying cars from dodgy dealers.
Returned a faulty car to dealer and waited over a week for deposit back.
Went to see another car and rear tyre had metal showing through and other side was bald as my head. Shouldn't be allowed to even test drive. Also was next door to car auction site.
It's a reflection on Zuto for the dodgy dealers they use.

Absolutely fantastic service from start to finish. Found a car and drove away in less than a week would definitely recommend to everyone friendly and helpful....

I was struggling with getting help with a new car etc untill i came across zuto and they couldn't of helped me any more, everything they done was at ease for me as they explained everything so it was understandable and got things sorted quickly and stress free.
Very happy with how they treated me and got me a car to suit my needs.

Professional and friendly, they help you to find a best solution.

Wasn't pushy when on the phone could take my time and choose a car suitable for me. Paperwork was easy to submit and the people I spoke to was very friendly.

Used zuto to purchase my new car excellent from start to finish will recommend them to anyone looking to buy a car.

Great people, great service. They make everything really easy to understand, and no pressure from any of them.

The person dealing with me was very friendly and incredibly efficient, highly recommend.

Wounderful experience, had forgoten how to get car finance and the team at Zuto made it very simple for me. I recomend it to every one, very easy and very quick, all I did was look for a new car, Zuto do pretty much everything for you. A very big thank you to Jade & Libby.

Bought car on the 8th November. Car broke down 25 min later. Dealer happy to refund me and contacted zuto. Zuto hasn't contacted them back. I contacted zuto to say car is back at the dealer and still days later have no reply.
Due to zuto not being bothered with customer service and just commission, this is the situation I am stuck in -
Jaguar parked outside with no insurance as I transferred it to new vehicle at risk of being removed by police for no insurance.
New finance car in dealer that I must keep insured until finance company is refunded, or I am in breach of contract.
Dealer happy to return money to finance.
I am happy to return money to finance.
Zuto not playing ball leaving me and car dealer stuck in limbo at my daily cost and transportless.
To add to this review. To be fair to zuto once I made this review the problem was sorted so maybe some miscommunication somewhere.
I would use again now some issues were ironed out.

Absolutely first class service and prompt start to finish, had a car within a week

AVOID - Cost us a sale recently and others in the past, they advise our customers that they will not deal with us and cost us sales, we have tried to set up with them but they have refused which is fine but they should not advise customers that they do not deal with us and put them off as this is totally unfair.

I'm now driving one seriously cool car that I would only ever of dreamed about owning took less than 3 days to sort and they helped me to set a budget I could afford brilliant service

Excellent service and very professional highly recommend car is excellent more than happy great work guys a big thank you to Charlotte and Megan

Not recommended ... applied for car finance , after 1 million personal questions (known as security questions) lender approves the finance , had quite a few hard searches on my credit file but we were excited to get a new car ....then suddenly ...John decided to decline my application based only on a hunch (suspicious) that I might not be me (after all those security questions)Don't trust them

I am a car dealer and these cowboys are the worst in their field very unprofessional no training has been given whatsoever ,you speak to a new advisor every time you phone up so you have to go through the story over and over again, they try to cut corners, so you have to do everything over and over again they are a nightmare stay away.

Got me a very reasonable line of credit despite my poor score. Very happy

Great easy company to deal with, very helpful when my first purchase fell through and again on the next one.

Megan was a huge help as was Natasha, I'm sorry I didn't get other names but they were all great.

Great Company , Who Helped Me Get My Car I Wanted .Thank You !!

I always get a Profesional. Honest service from Zuto.

Well , the all experience with Zuto was very good , good customer service, everything explained properly.
About the dealership, well , was atrocious, BCM luton should not be on zuto's page , at all .
Horrible Customer service, didn't had a call back , never replied to my emails, the car came 4 days later than the promised, oil engine light on , fog light didn't work , missing spare tire and loads of basic things missing.
Thank you Zuto
Shame on you bcm

Dont apply with them, as initially you request one amount and they send you a text messages saying that you have been pre aproved, and after they give you a beep/email to contact them, they are providing half of the money requested, and More

I am giving 4 stars as I wasn't completely happy with my experience but got there in the end as my sales person Jamie Pointon was brilliant and helped me get into my new car after I signed the contract blast Thursday and he said I would be in it by Saturday.
Helen rang me Thursday to say paperwork was sent to the lender and because of covid it might not be paid out until Monday or Tuesday this week which I wasn't happy about as I was off work at the weekend as dealer was 2 hours away so on Friday just gone I rang Zuto to say if I don't get an answer today am withdrawing and the lovely lady I spoke to said that the processing dept have sent an email to the lender requesting the money in an hour or I was pulling out and to my surprise it came through and got my new car on Saturday from AW Carhouse and they are lovely dealers very nice and couldn't do more to help you. With zuto you do have to chase up cos if you don't you will wait longer.
I had changed my mind on a car as I read the reviews about the dealer 3X Motors in Dunstable and the amount of bad reviews about them selling dodgy cars with and not helping people with a problem during warranty and maybe zuto should consider removing this dealer.

Car finance made simple no hassle . Couldnt of been better

Alison was my point of contact and I can honestly say I ve never spoken to a member of sales who was so intent on actually helping me instead of selling the services. Backwards I know but she was so friendly and so helpful. I got the perfect car in a week! Would 100% recommend Zuto to my friends

First Class Service made the finance process very easy and relaxed. No pressure sales just step by step until completion thank you Zuto.

Absolute joke, gave the wrong bank details to the finance company, ended up with the wrong dealer being paid. Told me on the day i was due to pick the car up, several days after everything had completed. Trying to get answers from the support team, ended up getting attitude from that team member, when they were the ones in the wrong. Would not recommend, i could have been a one off but their response to this has been a joke.

Great service. Nothing is too much trouble for them. Show a genuine interest in helping you without hassling you. Found me a good finance deal and liased directly with the car dealer to make it an easy process.

Very easy to deal with! 2nd time using for finance A*

Friendly, polite, efficient and very helpful. Especially Jemma who kept me informed of everything that was happening with my application. The whole process was very quick. I would not hesitate to recommend them to anyone looking for car finance.
Many thanks.

Disgusting service and no support. Crooks
All they care about is commission. Be sure the car you purchase through them is 100% in order as they will force you to keep it. And deny any responsibility

Where do I start ! the company is a shambles... congratulations you have been pre approved. So we went ahead with it. Euan who is never in gave us the criteria we had to meet for the Vehicle, firstly credit limit was 12,000 so we found a car for 12000. Then once we sent all the paper work off to them and uploaded all proofs we was told it s 9000 now so like you do we went out and found a vehicle for 9000 spoke to the dealer gave them a deposit for the vehicle. The good bit... passed through to James in processing! (Arrogant, unprofessional, bad attitude!) the list goes on ! So the vehicle we chose was a vw caddy van. (We have dogs) decided would be nice to have a van to take the dogs on holiday and on road trips. Really this is non of there business why I chose this vehicle but James was constantly asking why a van not a car. Bare in mind they have a vw caddy on there website. James then continued to ask why we needed a van and tried to push that we was using the van for business ?! I am a store manager that I have been for years and my husband is a truck driver and has been for years. We are 55 years old and James thinks we are going to start a business. I asked him who is asking these questions you or the finance company he wouldn t admit it at first ( wanted to play god and decide ) then he admitted it that it was him asking the questions. Very personal. Very unprofessional. Sooo another week went by didn t here anything from zuto James or euan and I put a deposit on the vehicle through the dealer. So the dealer has contacted me pretty much every day about this pay out.. another couple days went by and I decided to check the website for any update. James has handed the file back to euan and I was to contact him again now. So rang up last Wednesday, sorry he isn t in today he s back in tomorrow. So I left it a few days to see if they had the decency to call me back. Nothing! I rang them this morning oh wait he s in but busy ! (Shock) so I spoke to someone else who opened the file and said yeah I see you have been declined. So waiting for pay out over a month to get declined on a pre approved finance?! No Contact. Nothing. What an absolute shambles ! DO NOT USE THIS COMPANY FOR CAR FINANCE ! DESTROY YOUR CREDIT FILE WITH HARD SEARCHES AND THEN YOU HAVE TO DEAL WITH JAMES IN PAY OUT WHO THINKS HE DECIDES WHO GETS WHAT! Shocking company! rude staff! lazy staff ! DO NOT WASTE YOUR TIME !

excellent service! Agent was helpful and the whole process was fast and efficient! very happy with my new purchase and would recommend if you're looking!

Fantastic service, very quick to arrange finance and well informed throughout, just over a week from start to when i picked up the car. Highly recommend

STAY AWAY. Would leave zero stars if I could. Absoulutely disgusting company, completely incompetent staff and then lie about it and try to bully their customers. Have seen it far too many times now. Avoid.

Zoe is a very good customer service advisor, she did everything possible for me to get my car. I'm really happy with Zuto in general and i can recommend your great customer service support.

Purchasing a car through Zuto was fine, good rates etc, my problems was when my car broke down badly twice so it was returned within a month on January the 8th 2018 and a wind down was initiated.

However Zuto are terrible at following through with a wind down. I have never heard "they are not in the office and we will ask them to call you back" with no call back so much in my life.

After my vehicle was returned on the 8th of January this year I have paid Januarys payment for the car, Februarys payment, March, and in a day or so April's.

I was told a on the 7th of March this will be sorted now and the payments can stop and be refunded. I CALL on the 9th of April to be told no we can't do that yet, we will look in to it and call you back, guess what no call back.

Absolutely terrible, and I am still left making monthly payments for a car that was returned around 120 days ago!

Waste of my time - after they did a credit check on me that's when they told me I needed a guarantor - that didn't work - tried another lender nd he wanted other paper work I didn't have! And you get told this after they've run a credit report on you. Next time tell people the lenders requirements before you around doing checks on people. Very disappointed - waste of my time!!

Zuto helped me get the car I wanted and the were very helpful and friendly could not ask tor more.

The most professional team that I have ever been through

Quick, friendly and helpful service/staff, would highly recommend

Really helpful staff. Took The pressures of changing my car away... highly recommended

DO NOT BUY THROUGH ZUTO!!!!!

Sold a death trap!
I brought a car through zuto two and half months ago, for the last two weeks the car has been sat on the drive.
While driving home from work one night, I was going around a roundabout when the steering locked up. I had to slam on my breaks to stop myself crashing into a tree. This shook me up quite badly.
When I got home I tried to open the bonnet to put steering fluid in, only to find out I couldn't open the bonnet. I had to get a pair pliers to turn the bonnet latch.
Once I got it open, that's when I found out that on the passenger side of the vehicle there was a load of sellotape on top of the light to seal a crack, the wheel arch cracked, bonnet out of line and a piece of sandpaper.
These were hidden when I brought the car.
The car was never described as having an accident or bump, it was described as "one careful owner"
I got a mechanic to look at the car, he confirmed that it had been in an accident and shouldn't be on the road. Needing a new power steering motor.

I was told the dealer had one chance to repair it. he refused!
I told zuto he refused and that I am so unhappy with a mis-sold car that is so dangerous it could've killed me and other people. I do not want this car anymore!
I was told that I need a diagnostics. I said I'm not happy driving a death trap to prove it's a death trap. So they said they could get someone out to do the diagnostics, just give them 48 hours and they will ring back. They never rang, so I did. I got through to a horrible boy that said there was nothing about that on my file and to get the diagnostics myself. I tried to explain the car is not safe on the road, when I asked for the manager that time "she's not in". She never seems to be in or can call you back when you ask. I'm starting to think she doesn't exist!
I managed to get a diagnostics done myself and sent over to zuto and still nothing!

I trusted fully that Zuto would do their job as described and sell me a car that was safe and that the dealerships were checked. As a result I don't want this car anymore.
When I said this to one of the employees, he laughed and said it was down to me to check it was safe.

The Consumer Act 2015 states that a repair, replacement or refund must be done if a fault occurs between 30 days - 6 months after purchase.

I had this car two months when I was in a near accident.
Its been sat on my drive for two weeks while I wait for zuto to do their job.
Unfortunately it is quite clear that they are hoping to ignore me, so I'll give up and pay for the repairs myself.
Not going to happen, I call everyday, twice a day. I can tell they're fed up with me but if they did their jobs correctly, they would stop hearing from me.

DO NOT BUY THROUGH ZUTO!!!

Have to say this was one of the easiest companies that's I have encountered... prompt, efficient and would definitely recommend and will use again!

Auto are very flexible and understanding, all the staff go out of there way to make you feel comfortable and in control of what your doing. They help explain any questions that may arise with your undertaking and match you up with the right financial package for your needs.

Many thanks to all that helped me get back on the road
Mr Gary Holden

Zuto are only good when all is well with the car! TRUST ME if your planning to use them think about the issues you will have if god forbid something goes wrong with the car. They are nice with smiles until this point and then once they realise that it s not going well you will be fobbed off and left as though your consumer rights means nothing. Bought a car and after the first week showed up with engine light and kept cutting out. Was told nothing is wrong with the car even though I d taken pictures to show the engine light coming on. The dealership had no problem giving back my cash deposit and the finance money. Zuto told the finance company that they would reverse the finance but then decided not to. Zuto only reply to your concerns when you call or email otherwise they would leave you sitting wondering what s happening! Bottom line DONT USE THEM AS YOU WILL BE VERY VERY UPSET IF ANYTHING GOES WRONG WITH THE CAR . Zuto obviously don t REALLY care about their customers just pretend with fake smiles until something goes wrong. They are happy to take your business but you better pray the car is ok and you don t end up with a car that has engine problems!!!!!!!!

Excellent from start to finish. Extremely helpful staff too. My car buying expert was Jacob Worthington and after a few questions he found me a great car, sorted out finance on it...rang the dealer and did the relevant checks on the legality of the vehicle, even managed to arrange for free delivery from the dealership to my front door as my old vehicle was no longer driveable.
I then got passed to jade who sorted out all the paperwork for finance and told me exactly what I needed to send in photo ID and documents needed etc.....kept me fully informed throughout the whole process until the very end, I'm now affordably back on the road, vital as I am a key worker too .
Many thanks for your help and advice
Would highly recommend

Great customer service, fast and easy process. Perfect

Got a much better deal on a car loan from Carloan4U that through the dealer, and actually a better rate of interest than a personal loan from my bank. I like that 'applying' online doesn't actually mean that you are applying for a loan straight out without talking to anyone - it's only once Carloan4U can see that they can help you and go through the details with you - lenders, interest rates etc that you formally apply for the loan. Also they HPI checked the car and made sure the dealer was approved and checked out before I even went to view the car I was interested in. Communication was clear and straightforward, customer service was excellent and everyone I spoke to was clearly in a UK office. Just make sure you get the APR interest rate and the not the 'flat rate' of interest before you agree to the loan - I had to ask for the APR twice before I got it. Would use again for sure.

Service and staff secound to none from start to end highly recommend these people they will do what ever they can to help

Excellent service no hassle everything done for you really easy way to get finance on a car

They help you get just what you want. They are real friendly and make buying a car or bike just the simplest thing ever.

The service was excellent very professional I would definitely recommended to my friend thank you very much

Poor finance company, stay clear if you can. Staff are rude and unhelpful. Had nothing but problems from the start.

The only thing I did not like about zuto was all the phone calls I had to make - this was a good service once for through and polite call handlers etc I had to make multiple calls and chase calls etc.

I have made the purchase using zuto without any problem. Do not expect same day service, but once the car was found and all docs signed it took less than 24 hours.

Big Thanks to Adam I was very helpful.. I have main dream car

Oliver delivered an outstanding service in what turned out to be a difficult purchase, kept me well informed throughout the process and liaised with the car seller to get the part ex and financed done as quickly as possible

Phoned back within a few minutes of submitting details in the first instance. All done and paid out within a few days. Always kept in touch and very friendly staff. Would definitely use again.

Very helpful , Amazing customer service and I would highly recommend!

Great service, Simon was professional throughout and helped me through the whole process. Asked all the correct questions and gave me all the best advice.

I had problems with one car and zuto were there through it all taking all the stress away from me and on to them.

Would highly recommend and will definitely use again... I now own the car of my dreams and could not be happier!!!!

I bought the car off Sean from choices motors in Maidenhead, he was one of zutos suggested car sales... absolutely brilliant and went that extra mile to give me the best deal and service... you want a vehicle let zuto do it with you...

Great company highly recommend. They dealt with all my issues and solved them they fully explained everything throughout the process

Great company helped me all the way from start to finish im now the owner of a lovely new car thanks to calum and the team at zuto.

AVOID! They did not declare a mileage discrepancy that came up on a HPI check and potentially financed a clocked car! Total shambles.

After being turned down for a loan by my bank (first time ever as I have a good credit rating), the car dealer suggested I contacted Zuto which I duly did.
From the moment I contacted Zuto they were brilliant, they returned my call within minutes saying they could help and called again within hours to say that the loan was agreed subject to all the paperwork, which was all e-mailed back and forth over a bank holiday weekend. The car was collected within a week.
I can only say that all the staff I dealt with were great and I would highly recommend Zuto.

Absolutely outstanding customer service! Thank you Jay Owen and the team for all of your help!

Really unprofessional organisation where after I had only enquired around finance options on the website, I was met with repeated attempts at someone calling me twice a day for two weeks and leaving voicemails. I stopped answering thinking after a few attempts you would get the idea that I wasn't interested. But no, it continued. Not only this as a starter, but tonight I received an email from a third party company saying Zuto passed my details on to look at Finance options. This was done without any of my consent and I would encourage anyone to stay away from these as they obviously have poor customer data practices and take little care for someone's personal information, but rather share it without permission. Really not happy and will be looking to take it further after you've used my data without my consent.

Zuto helped me we're other.s failed got the car I wanted very happy try them 1st

Absolutely first class service, we looked at a few cars before deciding the right one, and when we had chosen the car we wanted, it was all sorted within 24hours

Kind regards
Craig

I tried but i found a car everyone was happy then issues start. I asked for 7000 told it was sorted no worrys then suddenly no it wasnt approved i would need to find more deposit. I cancelled because they just didnt sit right. Might be good but be carefully

Absolutely brilliant service from start to finish thank you to Jake , Louise ,Katie .