Zimbrick VW/Acura of Middleton Review

Previously I dreaded buying a car. This was one of the most stress-free car buying experience I ve ever had. Enjoyed the experience.

Zimbrick Volkswagen in Middleton has practically become family! Everyone from the sales staff, financing to the maintenance team couldn't be more friendly and happy to help with any need you might have. I've been a loyal VW customer for quite sometime and I honestly wouldn't want go to another dealership. Roy Fenn is the best guy, and if you get the chance to work with him consider yourself lucky!

Love this entire staff, and my vw's!

Had 2 recalls taken care of, excellent! Picked up the car, the receptionist could care less, not excellent.

Best car buying experience- smooth process from start to finish. Bobby LeBerge was great to work with.

We appreciate the great communication when our car is in for service and the availability of loaner cars.

My car broke down on my way home to Minneapolis! They did everything they could to squeeze me in a get me back on the road - THANK YOU!!

Mark at Zimbrick was great. Not pushy or sales-y and I feel confident that I got a great price.

Good experience. My tire was fixed within a days notice and works well. They didn t have any loaner cars available so I had to get a rental car. They were nice enough to drive me across the street to the rental place, but it took them a half hour to get someone to drive me there. Overall the product was good, but customer service could have been better

Courteous, no pressure shannigans. Highly recommend.

Want to give a big thank you to the service department, particularly Alyssa Otto. She went above and beyond in taking care of me and in communicating how service was going on my 14 GLI. She is a huge credit to both the VW and Zimbrick brands. Will absolutely return when needed and recommend highly!

I drove a car from california to Madison to give to my daughter, once we arrived it broke down and we were so worried. As someone who came from out-of-state, I could not have been more pleased with the service I received. They diagnosed the issue and repaired it promptly, saving me so much money in potential car rentals. I so appreciated Jarred Frick s help he was absolutely amazing! I would recommend Zimbrick and Jarred to anyone; I feel much safer having my daughter here alone with this car knowing she can always go there and would be in good hands.

I took my car in to Zimbrick to work on a leak. They were very professional and made sure there weren't any other issues. Let me know what was going on during the process. Gave me a very nice loaner car to use, so I wasn't worried about getting around. I normally don't go to a dealership for car repairs, but I would recommend zimbrick Middleton any time.

Bought a 2017 golf wagon here and have always brought it back for service here - Marc was great in helping me find and buy the car, and the service staff (both front desk and the techs) have been nothing but helpful and accommodating.

Thank you very much. I feel every box was checked off:) great job!!!

Fast, easy, and non-stressful buying experience. Definitely the most pleasurable car purchasing interaction in 26 years of auto purchases. Their service department is prompt, courteous, and performs at an exceptional level!

While you may not think of Zimbrick as a "tire place," you should. Faced with a tire with a big screw in it, and an urgent need to get it fixed, I called around the "tire" dealers. No one could get me in until late on a Saturday, which interfered with my plans. I remembered that I used to take my Dodge Caravan to Zimbrick VW in Middleton to have the snow tires put on, not only because they had the best price, but they also had the best service. My experience with Zimbrick goes back to my 83 Honda, and I have never been disappointed. So I called them on Friday late afternoon. "Sure, bring it in at 9 am tomorrow" and in response to my inquiry as to whether they'd be willing to work on a Mazda, they said "a tire is a tire." Showed up at 8:30, and by 8:45 the service rep was showing me a rather big screw that was right in the middle of the tire. Good placement to put a plug in, he explained. "No charge" he finished with. Once again Zimbrick turned what could have been a terrible situation into an easy fix. You can count on them!!!

Top notch experience from start to finish when purchasing a new vehicle. Brian, Amy and everyone I met were fantastic. Highly recommended!!

You would think it would be hard to get your car fixed if you accidentally walked off with the keys to it in your pocket and left the mechanics with keys to a different car. But the folks at Zimbrick VW Middleton actually fixed a problem with my car today even though I neglected to leave them my keys. Thanks to everyone for "working around" my carelessness. And thanks for the continuing good service.

Mark was a great salesman, he was nice to talk to and there was no pressure at all to get whatever fit me best. Definitely recommend him and Zimbrick!

Very personable and easy to work with. Very caring, catored to our needs and efficient. I would definitely recommend working with them!

Everyone is kind and knowledgable. Very pleasant place to do business. Would recommend to anyone.

I ve been taking my beloved GTI here for 3 years. It s my 4th VW, so I ve had a lot of VW service. This is my favorite dealer shop by far. They are unfailingly polite, honest, and reliable. I can t recommend them highly enough.

Zimbrick referred me to their Zimbrick body shop to repair my dream car after a deer ran into my side mirror. I trusted the Zimbrick brand. I knew they were charging twice the price of my local body shop, but I wanted a shop that specializes in VWs, I trusted Zimbrick, and insurance was paying for it. When I picked up my "repaired" vehicle, there was more damage than before the repair. There were multiple dents from where an inept technician had man-handled the car while dissembling and reassembling the door. The manager confirmed the damage. Their excuse? "We put the wrong person on the job." I asked, "So you used my brand new car to train a new technician?" They said, "Yes." I was disgusted. Dream car ruined. The previous damage, a broken mirror, could be replaced. But this new damage caused by Zimbrick is permanent. A dented car will never be the same, unless maybe you replace the panels. I did not trust them to fix it, which was their only offer. They had "fixed" my car enough, I thought. If I'm going to pay more money, I'm giving it to a shop who deserves it. Besides, I had just spent almost 2 weeks in one of their disgusting loaner cars that smelled like an ashtray and body odor, so I didn't want to go through that again. My insurance company had already paid the $2,700 bill, except for my $500 deductible. So my only leverage was my $500 deductible. I suggested that some sort of adjustment in cost was appropriate, and I did not trust them touch my car again, not only because of poor workmanship, but also because of the unprofessional treatment by management. (I was always polite.) When I suggested an adjustment to the cost (for my benefit and my insurance company who I felt was cheated by paying for horrible workmanship), I was told "that would be insurance fraud." I was also told I could not take my vehicle until I paid *MORE* money. They ruined my car, took over $2,200, and they wanted $500 *MORE*. They had already let me take the car while I waited for an appointment with the manager, but now they would not let me leave with the car again unless I paid $500 more. At this time, two additional employees appeared and pretended to be "polishing" the car parked next to me, blocking my exit, to intimidate me. I stood my ground and refused to pay more. I politely told them I would be late for work after my lunch break if I did not leave then. They did not care. I told them I would have to call my insurance company, the police, and my attorney they did not care. They sat there while I made those calls, refusing to allow me to leave. My insurance company, the police, and my attorney, all confirmed that I would not be committing "insurance fraud" if I did not pay my $500 deductible to the body shop, so they lied about that. The police department confirmed that they do not have the right to confiscate my car, but at this point it was a "civil matter," so they could not get involved. My attorney pointed out that their small print asserted that my car could be used as a lein against payment, but that does not mean they can confiscate my car. So they were holding my car illegally, but the police could not get involved. Finally, after 1 hour and 45 minutes, the manager said, "Look, I offered to waive the $500 deductible, but you were not interested in that." That was another lie. Finally they let me leave with my damaged vehicle that will never be the same. I have never been treated so unprofessionally in my life. And remember, I am a *CUSTOMER* who they are supposed to *SERVE*. I will never give Zimbrick my business again. Stay away. They're unprofessional, dishonest, and rude. Now I'm stuck driving to Monroe or Dubuque for maintenance because I can't trust Zimbrick.

Jeff was super great and made our experience buying our first car super easy! We will be back for our second car.

The service team has been a fantastic help in servicing my car in the last few years. A huge thank you to Alyssa! She went above and beyond to make sure I had warranty on my car for a repair that would take more than one day as well as providing me with a loaner vehicle. Alyssa's quick thinking and attention to great customer service needs to be commended.

Marc Jacobson was a great help and extremely patient with us during the car buying process. They offered us a loaner vehicle while they worked on a dealer trade to get the exact vehicle we wanted. We never felt pressured and Marc was extremely responsive throughout the process. Overall, this was a smooth transaction.

I leased my first car with this dealership this month. It was a very pleasant experience. I worked with Bryan Olson, he was fabulous. He is very respectful and he listened!!!! He found me the perfect car me. He did not try to upgrade me, he heard me and got me the car I wanted. Great experience, the process was smooth and efficient. I will definitely recommend this place and Mr. Olson whenever I have a chance to.

The sales and service at Zimbrick VW Middleton was great. I had a minor radio issue where I needed to drop the car off to be looked at. A loaner car was provided and the radio was fixed by the end of the day when I brought back the car. Great service. Highly recommend.

The service department is amazing! They ve always been helpful and willing to explain things to me, and I ve never felt pressured in any way to make a purchase. I plan to buy my next car from Zimbrick purely based on how they treat people and conduct business.

Very happy! Sales staff was courteous and quick. Got a great vehicle for a good price

Great experience, everyone is friendly and helpful.

Amy Wach provides the best customer service and pricing in the industry hands down!! We will be buying all of our vehicles through her from now on!

Always friendly and professional, a great dealership!

Alyssa & the staff always do an outstanding job. Even though my car needs alot of work, they made it Driveable and were able to provide an excellent loaner car at no cost so I could go get groceries! excellent customer service, top shelf quality work, and Alyssa is awesome to work with. Highly recomended.

Salesmen were friendly, but seemed strangely uninterested. For a company in turmoil right now, I'd expect they'd be much more interested in selling than this dealership appeared to be.

Fast, efficient, and friendly. Can't ask for much more!

Our sales guy Brian was great. He gave us a great deal and put no pressure on us. He helped us buy a car instead of trying to get us to buy the car. The entire process was seamless and easy. Highly recommended.

This review is for Tom Lenling in sales. I came in here a long time ago, before covid but never decided to do a review until now. He just gave me the keys to a beautiful orange Jetta I was interested in. He did not offer to come with me to sell me on it or explain the different features. Which right away I knew I would not be buying from him. When I returned from the test drive, he did not take any of my info to contact me while I am making my car selection. Again, another reason not to buy from him. He acted very arrogant and selfish toward me. I am in sales myself and have no idea why he is employed there. This review is strictly for Tom Linling. I have the upmost respect for the Zimbrick's. And this review again is strictly due to Tom Lenlings poor performance as a sales person and terrible attitude

Worst customer service I've seen from a Volkswagen dealership ever. PERIOD! I would recommend staying away from this dealership at all costs!

Alex was awesome to work with! He was no pressure from the start and was extremely knowledgeable about the vehicles. He knew what questions to ask to help find the vehicle that was right for us, and the whole process went very smoothly. This was our first time purchasing a vehicle from Zimbrick and we would definitely go back.

Brian went above and beyond to make the sale process easy. The staff here were incredibly accommodating with our schedule and worked diligently on our sale from start to finish.

We are very happy with our experience at Zimbrick Volkswagen. Helpful and friendly staff. Roy is incredibly helpful and nice.

Service department has gone downhill in the last year or so. Agents have been rude and dismissive. Apparently when you have the care plan they don't care about you. Don't bother to take that upsell.

The staff is always very friendly, helpful and accommodating

Great people helped me get the car I wanted and answered any questions I came up with.

They didn t find the issue the first go around and had my car for more than a week.

We had a phenomenal experience at Zimbrick Volkswagen. Highly recommend.

Easy to work with and was impressed with how fast it was to work with Tom on a deal.

Just bought a car there and had Roy as my salesman. He is a great guy and made the purchase easy and low/no pressure.

GREAT experience at Zimbrick VW. I located a used car online, expressed interest, and was immediately contacted by Zimbrick. Negotiations were fair and quick, and once we reached an agreement the car was thoroughly tested, detailed, and set aside (indoors) until I could get there a week later to test drive it. Roy Fenn, my contact in Sales, was exceptional. He answered every call immediately, investigated every issue I was concerned with, made sure I was comfortable with the car before fully committing, and was just generally great to deal with, even after I had returned home with the car! Best car buying experience I have ever had - would not hesitate to go through Zimbrick again!

Zimbrick service was timely and complete. Thanks all.

Great experience! Adam was helpful and accommodating. We are very happy with our new car.

I worked with Brian Olson for my 2020 Tiguan. Easy as could be. Very personable. Could not have gone smoother. I will work with him again and recommend him to friends and family.

I worked with Jeff Pongratz- he was awesome to work with!

Big thanks to Dave Asplin for making our car-buying experience a pleasant one. Dave was patient while we vacillated between which car to buy. He was knowledgeable with the vehicles and which options came with each package. He also has a great sense of humor which made the experience more fun! Thanks, Dave!

Couldn't be more complimentary of the experience we had with Roy Fenn, Sean Anderson, Mike Oleniczak and the team at Zimbrick Volkswagen of Middleton. Outstanding customer service, follow-up and attention to detail. They went above and beyond to earn our business and we couldn't be happier with our vehicle. Customer service was so good, we drove up from Milwaukee to work with them. Highly recommend Zimbrick Volkswagen of Middleton!

Overall very pleased with our CPO Acura, but service was lacking. We traveled over 2 hours for this particular vehicle, had completed all the necessary paperwork and supplied info on our trade - AND emailed when to expect us. Upon arrival, they said they didn t know when we were showing up and there were others ahead of us. The vehicle s detail job was OK, not great. We waited over 2.5 hours to complete the transaction - which actually only took about 15 minutes. Also didn t feel that the salesperson was well trained in the features of the Acuras or what was on this particular vehicle. On the plus side, this dealership was able to set up our across-state-lines title & registration.

I use to work for Zimbrick Volkswagen of Middleton. I was treated very poorly by their General Manager (Howard Hamre), Assistant Sales Manager (Marc Jacobson), and Human Resources (Steve).
I would not reccomend this dealership as managment is poor, to employees as well as customers.

Seriously the best car buying experience I have ever had!

I've been working with the staff at Zimbrick Volkswagen for just over two years now, and I have nothing but great things to say about each of them. The service is always great, and they make you feel welcome, valued, and appreciated. I've worked with Alyssa and Jared most often, and both are fantastic - nice people, and always diligent in their explanation after my car has been serviced. Also a big shout out to Jim (I'm sorry I can't remember exactly) for his help when my tire blew last year. He got my car in immediately (during an extremely stressful situation), and sat on my phone for at least a half and hour explaining the situation to the tire company so that I was able to secure my warranty and save money on the new tire. Above and beyond - really enjoy going here. I could probably go elsewhere and save (a few) bucks maybe, but I refuse to. Thanks Zimbrick!

I came here to look at a few used vehicles I found on their website. My sales person was Jeff Pongratz. My experience was here was likely the worst I have ever had at a dealership, and I have been to many dealers in my years. Jeff was unfriendly and very unprofessional. A few of his comments were inappropriate and rude.

I am not just giving this bad review because the deal didn't happen. I have had many unsuccessful car deals in the past, and most of them, the sales person was still professional. This was not the case here. I really hope all sales people at Zimbrick don't treat their customers like this. If you are looking for a VW or a used vehicle at this dealership, I would highly recommend going elsewhere. I know I will.

I have owned VWs since 2002. Zimbrick in Middleton has always been FANTASTIC with services and purchases. They make it easy, stressless, and fun to buy. Brian Olson knew what I wanted, got it for me quickly and I walked off the low, yet again, thrilled!

Wonderful no hassle experience shopping and purchasing with Zimbrick Volkswagen. I found exactly what I was looking for in my new Tiguan... Thanks Tom!

We had an incredible experience buying a used car here today! Jeff was awesome to work with! I would highly recommend him and this dealership to anyone!

Volkswagens are obviously not built like they used to be I ve got less than 100,000 miles on a 2008 rabbit everything has had to be replaced, everything it s a real nightmare. I expected more quality from this car. My previous Volkswagens went to 300,000 miles with routine maintenance. Not so with this one. The dealership has been unhelpful . All of the Volkswagon signs are around the facility and they tell me the car is not really Volkswagen or their dealership is not Volkswagon. Poor accountability for the lemon that I got the customer care service advocates only for VolkswagonStay away from the salesman named Roy. What a shyster, a true alligator

Alex was a fantastic salesman before, during and after my new 2019 Golf R purchase and I would highly recommend this dealership for anyone considering a new car. They were the most knowledgeable staff I have ever encountered in my entire life regarding car purchases. They were friendly, honest and straightforward and went above and beyond during the entire experience.

Very satisfied with the work performed and the honesty and integrity of the service personnel. Thank you!

Very pleasant experience buying a used VW Jetta SportWagen TDI. The salesperson was direct and answered all my questions. Furthermore, there was no excessive pressure to immediately make the purchase upon the first visit. That made the experience much more relaxed.

Beyond satisfied. Alex Miller was amazing - very patient, knowledgable and always fun to work with! Thank you!

We were short on time to get our car in for the check up. Alyssa was great and fit us in. We got to relax in the waiting area and it was done in no time. They are always friendly and willing to answer any questions. Thank you!

Everything is always great there! Extremely nice people and great customer service...I highly recommend Zimbrick VW!!!!

Prompt attention
Solved the problem.
Pleasant petsonnel

We were really turned off by the service rep when we took the car in. In the end it turned out ok...but we didn t care much for his attitude.

5 stars in all areas from arrival to departure. Explanation of work before and after, no surprises and indication of what next service involves. Clean, friendly, happy place to do business.

Zimbrick Volkswagen (West) was a Top Shelf experience, once again. Traded in a Range Rover Sport for a brand new 2019 Tiguan. Expectations were beyond met...from the vehicle s capabilities to the facility and staff s professionalism. Thanks to Alex Miller and the entire Zimbrick West staff for making US your priority!!

Zimbrick VW is efficient. Great service and Jared is always helpful and knowledgeable!

Great experience! Mark did a terrific job. Really happy with my car.

Found the perfect SUV for me at Zimbrick Acura. Calm, quiet showroom, respectful sales and financing folks. No screaming, music, pressure. Real pricing so no dreaded negotiating. Immaculate vehicle with excellent warranty even for my used vehicle. The 0.99 financing too good to pass up. Too easy, painless!

Very good to work with, great experience! Would highly recommend.

This is the second time we've dealt with Zimbricks. First time at the Volkswagen dealership. Tom, our salesman was very helpful with keep in contact about the SUV we wanted. Everything went smoothly and within a week we drove away with our new to us Ford Explorer.

Never had anything been poor customer service experiences with this facility.

I have been using this dealership since 2011 for service on my Jetta and my Tiguan. I keep coming back because the customer service is great! Just today, I needed my battery replaced (been post pining for 3 days cause I could tell it was time) and they got me in on the SPOT! Thank you Zimbrick VW!!

So very fast; comfortable waiting area; technicians kept me up-to-date on progress; no upselling (even though I asked about potential repairs)- and I received a clean car! What's not to love about Zimbrick VW!!!

After dealing with a horrific dealership experience in Illinois, I forgot how pleasant buying a car can be north of the border.
Thank you so much to Brian Olson and the staff at Zimbrick. You guys are the best!

I made an appointment for my 70,000 mile service and to fix a broken tire pressure sensor. When I brought the car in I reminded them of both the 70,000 mile service and the broken sensor. When I got the car back at the end of the service, they completed the 70,000 mile service and then told me that the sensor was broken and I would have to bring it back in. I made the appointment because of a broken sensor. I knew I had a broken sensor. I told them I had a broken sensor. They didn t fix my sensor and then proceeded to tell me that it was broken. When I challenged them I was given an excuse that it was a Friday afternoon and the guys in the shop were probably trying to get out. I had to take off work to get this done. I don't think I'll be back to the Middleton VW for anything. It'd be nice to listen to the customer. The service department did not meet my expectations. I am furious that after making this appointment, and waiting 90 minutes, I was told to schedule another appointment because they just decided not to address the issue that I brought the car in for.

All went as planned and anticipated. Thank you for the great waiting accommodations.