Yakarouler Review

Avoid this sign at all costs! Customer service just isn't up to par. It's incredible !
The credit code is just impossible to use! Despite the many requests I never had a proposed solution.
We feel ripped off every time we make contact. The information given over the phone, by email and on the site chat is totally contradictory!

Update August 2020:
Always waiting for the so called "competent service" which never responds to requests. I will therefore launch the procedures with the support of consumer associations against this scam.

To flee from the incapables they say that the pieces are available for you to order then a week to receive 4 candles
Not ordered on this site

I ordered a piece. Delivered on time at my garage. Thank you ;)

I placed an order on March 1 a few days later I receive an email telling me that the item was not available.
today after more than a month and a half still no reimbursement despite numerous reminders.
run away !!
essors and beautiful speakers.
telephone service is worthless

impeccable, I am happy with the delivery ..
However, I have not yet wiped the ice wipes
BUT this service seems great and prices too
Good to you ALL.

ERC

beware of this company, professional car, it's been 2 weeks that we do not receive our complete packages, it seems that the preparers are not competent or even worse, they divert the products without putting them in the packages . WARNING

Very well.
I am a loyal customer and will recommend.

Site where I made several orders since almost the beginning but following a problem (cofidis 3x no charge) dated 24/10 2016 two of my order this month (and yes it is in 2019) are blocked and prevents me from to carry out repairs on my cars.
Similarly, as I can read many people have had the problem of delivery you are on the site and you take what is available and after you discover that it is not at home but on the site of the manufacturer.
While you think you have it within 48 hours you receive your orders a week later.
Be careful if you want to assert your rights with the CNIL (seen on your personal information or erasure of your file) no one does not answer your brief requests CNIL procedure engaged at this time.

BANISH !!!!!!!!!!!

Order number 9237554

Customer service is not the rule at all!
I ordered on June 01, 2020: oil filter, cabin filter, air filter and 2 wiper blades (between two I canceled by phone a wiper blade, which I had ordered in excess (the order was not even running out of preparation)).
On June 9, 2020 I received my order which includes An oil filter, cabin filter, air filter (a wiper blade is missing).
I get back in touch with them the same day and tell them that I am missing a wiper blade in my order, they send it back to me for free (luckily)
Knowing that the full amount has been collected before it is even delivered!
On 07/29/2020 I am still awaiting a refund for my extra wiper blade!
Several reminders made of course!

They advertise the products as being in stock but they are not really. The expected delivery is late and will arrive at the same time as if I had ordered from a competitor who was cheaper ... this is the second time that it happens and I always give the same arguments (well honed) in putting responsibility on the platform and the carrier, blah-blah .... when we take an order and announce a deadline: we honor it!
This was my last order! For those who are straddling the delay: go your way.

1 month and several reminders to receive coins saying in stock !!
Do not be in a hurry !!

I have always been well received and satisfied with the service

Very good very competent staff
Good address I recommend

False information on the site for delays in sending the parts.
Delivery too long.
Order of 8 September and still not received on 18/09, though the coin was in stock.

If you have the choice avoid ordering on this site. They have been walking around for days while the error comes from them. I order parts. They modify my order without warning with a part that has nothing to do. I warn them that they made a mistake to me they put me a more expensive part and ask me to pay the difference while the part which I chose is supposedly always available. When I try to reach them every time I come across incompetent people who purposely fail to understand (maybe be a foreign platform) my order has disappeared from my follow-up and I receive no alert by email or by phone if you are not admissible you can rather choose to go by autodoc or oscaro

Very good value for money. Watch your packaging and references. Errors that make unnecessary trips back and forth. I still recommend

Hello if I can give you a very good advice n buy nothing on site.attention attention is a big scam ...

First and last order on this site with very dishonest sales conditions.
Changeover order for 2 shocks + 1 wiper blade to reach the amount necessary for the promotion. Direct Flow.
Except that on the day of delivery, the refund of 2 shocks is indicated on the status of my order (account) because these two products are not available. No email before sending me to cancel directly my order.
Result: A windscreen wiper more than 17 euros, return shipping costs are my responsibility, the% of promotion is obviously canceled since the amount is no longer reached.
Customer service deplorable: people at the front do not know what to answer given the number of dissatisfied customers, except "read the GTC".
Yann Gyssels (CEO), no shame? The nights are sweet? Have the courage to call me, assume your poor management and business model. I would love to talk to you.

Hello, I'm furious, I always ordered from Yakarouler, May today after making an order in April, Yakarouler replaces some parts with others, on the pretext that they are out of stock, however very present during my order ..... Parts not compatible with my vehicle so I sent them back to the sender but which have never been reimbursed today we are on July 7 still nothing more than 250 euro outside several mail may still be nothing, I recommend that you no longer order from them, if you value your money hoping that Yakarouler will hear this message.

I recommend. Very professional and pleasant service

cheaper with the transport costs for quality mm than on other sites

business to avoid not serious do not answer the telephone order canceled due to lack of availability and 5 weeks after still no refund while on the email it reimburses 10 working days maximum we are 3 times more and many customers like me.

Correct waiting time, pleasant salespeople and advisers, but their workshop unfortunately closed on April 13. We can only order the products but no longer do the repairs on site. You will have to redirect to partner garages.

A disaster in terms of after-sales service.
They did not send me the reference of the plates I had ordered.
After contact, the return is at my expense (more than 13 euros of shipping costs) but in addition Yakarouler makes me a credit and asks me to validate an order with my reference of requested platelets more expensive and shipping costs !!! 3rd call to after-sales service and still no solution ...
It's going to end up with 34-euro wafers going to cost me 57-euro!

Site to avoid. Thieves and yet the word is weak. Their articles are of poor quality and we find less expensive elsewhere ... A good hearer ...

I am very unhappy with this site.
I ordered following the "advice" during an online chat to indicate that my windshield wipers are equipped with a washer outlet on one end. The seller guarantees me that the products are compatible. Upon receipt of the products not Compliant, Return made in the rules, after 3 weeks and 2 unnecessary calls: radio silence ...
I want the full refund of my purchase (products + return insurance + shipping costs) because you made an error on bad advice
The after-sales service has only one answer: `` we urgently send your request to the accounting department ''
One of the worst site I have ever used ...
If ever the site is interested in comments about the company: order No. 9413682R1098590

Quality auto part that conforms to my vehicle; was received yesterday as scheduled.

I would say more yakalivrer customers! 1 week late on delivery and they still do not know where is my order bravo

Extremely disappointed with the seriousness of this site
No email confirmation of the order, no response to the many messages sent via the online contact process on their site.
Just for information when writing an email in the "contact us" category is that we are really trying to contact you, a quick note to know if you have at least received the message would not hurt.
In the meantime I have still not received the refund for the order which I had to cancel ....

Deadlines and compliant products, thank you Yakarouler!

To flee!! these scammers pro
for the record, I took my car for an exhaust fixing problem, the mechanic offers me a diagnosis at 30 euros, following this diagnosis he replaces me the silent bloc ... a week later I had the same problem, so I come back to the garage and there the same garage refuses to see my car again telling me to go see renault ....
Tip: do not go home !!

YAKAROULER .. THE CLIENT!
Plus 1 month before being refunded! Following a command of candles and a filter cashed immediately because the parts were supposedly available, I waited 2 weeks my order. I phoned and I'm told that these parts although very common, are out of stock .. I had to call 3 times to cancel the order to make me refund and that it is only after of 5 weeks and after relaunching them 3 times that I have finally been reimbursed .. Such practices are inadmissible and should be reported to the DGCCRF - Electronic Commerce.

After having had a reimbursement problem, I met a professional at the Thiais store, my request was immediately taken into account and I was reimbursed. Congratulations for the responsiveness despite the obligation to come here. will continue to buy but directly at the store there is no better than having to deal with a direct contact.

Not serious, I placed my order by phone, and the adviser confirmed the availability of parts and for an express delivery 24h that I paid 10 90 and 48h after I did not receive my order and the order was not even shipped for the reason that a part in my order is no longer available, while at the time of placing the order I was confirmed the availability of all parts and a delivery possible 24h. I ended up canceling the order and car disassembled and immobilized for more than 5 days I am very disappointed with this site I do not recommend.

very competitive prices, deadlines respected, and good quality of packaging.

For my part, it is one of my favorite suppliers, because delays of fast availability and possibility to go by transport to the center in Thiais to look for parts as soon as possible if the car is unavailable.
Efficient service, although the place is little "warm".

I order a kit a kit skf it menvoi a tensioner dayco and for eu normal no worries I ask the good return of several days and no return really scam site prefer oscaro or mister self much more serious in case of litigation I would never order on this site but I am still waiting for my return

If you practiced sodomy ... yakarouler is ideal for this
One star is way too much

Fast and efficient website brake pads compatible with my car

Very responsive, he had no more in stock the part he chose he found me a compatible and cheaper than the one ordered and then refunded the difference. Send fast I recommend this site !!

Fast and very serious! An exchange of parts due to an error on my part very fast and without any worries.

Very bad experience! Since June 15, a refund is pending, despite the many phone calls and emails no reaction from them! Always the same answer! The refund will arrive!
A lot of talk but no seriousness in this society! If you have cash flow problems let go of everything but reimburse your customers!
Order number 9260905.
Please remember to pay back!

Order placed and paid on 08/18
But back telling me that the parts are no longer available but we are on 6/10 and never refunded
Scam ?????

Serious store and quality products. I probably recommend.

Service null, which gives on the web parts as being available, and which the day of the order placed and cashed, of course, indicates to you that they are sorry, but that the ordered part is not available and that they will proceed to refund ....
Either say ten business days, which is already a scandal when you know the repayment facility by TPE, credit card terminal, delays far exceeded, you can imagine, because order paid on 25/09 and nothing 16/10 / 2018 ...
Flee this place, because not serious.
A star because if I do not tick one, no way to publish ... * 1
This was my first order, and there will be no more ....

Can we put no star 5 calls to be reimbursed and still nothing for an order placed 2 months ago. Are they in liquidation?

Parts available quickly
Center of withdrawal top Good idea compared to oscaro

Avoided !!!!!
Order preparation out of time much too long
Missing 2 articles he sends them 1 by 1 to about 2 weeks of offset and in addition must have this justify while it is they who make the blunder
I'm still waiting for him to call me back for their commercial gestures but nothing when I call have answered that we will call you back
To flee
MISTER AUTO are 10x better even autodoc are good

If only I had taken the trouble to check the reviews here, before getting scammed by this site :(

A bit long delivery time. Order placed on 04/11, it is 11/11, the order is still not shipped ...

Well received and compliant. Well damaged package but intact item

Site to avoid I paid the price, with a return of the part and I am still awaiting my reimbursement, ie 375 Since 02/28/2020.
When I call them it's always the same senario you will be reimbursed at the end of the week or at the beginning of the week.
Respect for the customer is not it, once the money is back.
I sincerely hope that this site disappears.

After my misadventures at Oscaro and other competing sites on the internet, I turned to Yakarouler. Their strong point, a physical store with a very good reception on site.

Everything went very well with my first order from them. No errors on the part, valuable advice, delivery time on time announced, parts in very good condition upon receipt.
I will continue with them for my next orders because I am very satisfied.

Roman.

I was promised a refund for postage and despite several calls and emails and although I was assured that I would receive the refund, I received nothing.
I have only had to deal with liars, such behavior is unacceptable!
To flee...

To be avoided, to be banned, to be excluded from any reflection on auto repair.
Order placed mid August.
Receipt on time .. Awesome ..
Only 2 of the 6 products ordered are present .. I have not been warned in any way ..
I refuse the reception.
Refund promised 14 days after receipt of return ...
It's been almost a month still nothing ..
The telephone service is ridiculous and incredibly efficient for doing nothing.
6 calls from me, each time someone had to call me back .. Never had a single return ..
Prefer all of the other sites if you need a room.
Thank you yakarouler for saving me from going on vacation.

and yes, another miss at yakapaacheter, no parts in stock but cashing is effective! It's not the first time (but it's the last one !! it is on!). random, between 15 and 45 days, (at best) at least at mister auto, they say it when they do not have the room and before the order and more. the most is that they can only improve .....

Same mishap for me. I ordered on December 07, 2019 an engine temperature sensor. This piece was out of stock. Yakarouler, on my own, ordered another one, but this one was not compatible with my vehicle. So cancellation of my order and no shipping but despite everything my account has been debited. I sent emails requesting a refund but received no response. I phoned a dozen times and always the same speech: we are sorry sir, we are doing everything to resolve the problem. Almost 2 months and still no information from them.
YAKAROULER, DES VOLEURS and to report to the repression of fraud because a priori they are customary to the facts

Repayment deadline not respected, stocks not up to date ...
Order made for an item displayed as "available" on 03/30 but placed in "Refund" status the same evening on the order tracking of the website.
No email to warn. I therefore call customer service to ask why my order is refunded: I am told that the part is not available from the supplier and that therefore my order has been canceled and will be refunded within 10 days.
So in addition to not notifying by email of the order cancellation, the stocks displayed on the site are not up to date.
Today is 07/05 and despite 4 reminders by email and phone I still have not received a refund while the GTC indicate a refund within 14 days maximum (paragraph 3.2) ...
So for my part it was the first and last order.
Order number: 27086791Y9145977M

Following the order number Y8764217 of September 26, 2019 not honored by your care the next day for the records below

Front Brake Disc TEXTAR 92133203 (Set of 2)

And after 3 calls for the non-refund and non compliance with the legal deadline of 14 days, I inform you that I will engage the following actions if the payment is not received within 48 hours from 28/10/2019 (more than one month after the order!):

- seized of the DGCCRF

- filing an online complaint against your company

- Postage negative opinion on the sites of your actions (in progress).

I was very satisfied this is the first time that I visited you

I am disappointed, I ordered brake discs for 15 days c to happen and I had to get a refund because they're not know when that's going to happen.

a paid part not delivered !!
impossible to get reimbursed !!!
fraud

A product error on an item was delivered to me and I therefore requested an exchange. Immediately, they offered me the transport at their expense then probably encountering difficulties ended up giving me a refund up to 60% of the price paid after waiting nearly three weeks. Having tried to reach them by phone in vain, "I just have to sit on it ..."

Pieces of quality and affordable prices. Very convenient online ordering and easy in-store removal.

Very good for buying spare parts, attractive prices. Good advice staff.

Battery ordered and received 3 days later, nothing to say good service.

The price of the parts is very attractive, but the deadlines not kept + 8 days late and still no parts, if we do not contact them, no news, I asked for a voucher as compensation I royally had 3.49 to be credited on a next MDR order.
it was my first order from them and i think the last one.
other sites are more responsive.

Hello, very disappointed with the quality of the last product purchased and paying much more than the competition, in fact the retro Peugeot 107 gave up the soul after a dozen rebates ??? And of course no answer on a possible guarantee of the product ???

very happy with all my service thank you I give 5 stars

a part is missing in the unreachable service package which is not at all cost-effective.

yakarouler site to flee absolutely I order my distri in contiteck it menvoye of the dayco without even m to warn me piece cheaper and do not refund me the differences thief rogue go expensive mister auto

fast order processing, always informed of the order status. Products received in accordance with the order and in perfect condition. Nickel

To flee!
Impossible to return when the command error comes from them!
Thieves!

Perfect nothing to say
Items as described
Fast delivery
Serious site

parts available quickly, and very good value for money
well done keep it up
I did not put 10 because perfection does not exist

deceived in my first comm I have nothing to reproach them all is very good pass

compliant product and fast delivery Unbeatable price Thank you!

Maybe after 3 months, I will finally get my money back. Above all, flee from this merchant who practices inexpensive prices but who does not honor availability. And then an ostrich policy to get reimbursed.

Leaked to leak
Very bad experience for a refund that lasted two months and two months without a car so bravo

Site to avoid, !!! after 3 weeks no order, when you call you wait more than 30 min before having a person who is completely overwhelmed. And when she answers !!! They don't want to reimburse me and we tell you that there is a supply problem.

Yakarouler is = Yakamerder. the pieces are supposedly available when they are not. Waiting for repatriation platform for 1 month, then waiting for reimbursement for another 1 month. Two months after my order still no refund and not the parts I ordered in Germany and received in 5 days .. It's a shame, this site is to flee!

1 star because you can't put 0!
Completely incompetent after-sales service for the purchase of a simple diesel filter of just 25 euros, after several calls and emails sent with photos requested by the latter of the defect on the dashboard from the time of assembly, the registration card, the mileage of the vehicle assembly, date of assembly and disassembly (3 km and assemble / disassemble the same day, normal because defective!)
Very complicated to proceed therefore to an exchange especially that the part was defective of manufacture and not of a bad assembly or use.
Finally, we take into account my exchange request provided that I return it at my expense, in its original box (discarded because soiled with diesel after disassembly) under penalty of not proceeding with the exchange.
My advice: flee Yakarouler pseudo auto parts sales site.
Go to its well-known competitor who has an efficient and serious tool in the event of a problem, especially if a product has a factory or other manufacturing defect.
A shame to be so despised as a customer!

my parts received yesterday are of good quality as on the site. no surprise.

Starter ordered morning and available after noon. Compliant with the order.