Yakarouler Reviews

a month to receive two diesel filters without comment

good product as on the site, fast service, and very good price.

Order canceled by yakarouler for 6 months without any refund despite numerous requests for refunds

My order has been shipped, but deposited by the carrier in a different relay than the one provided, in another town in addition. I therefore refused this order within the withdrawal period of 14. Yakarouler, the aptly named for scammers, refuses to reimburse me on the grounds that I must go and refuse the parcel at the Relais Colis in question, (whereas they previously imposed as a condition for the reimbursement to await its automatic return after 15 days, what I have done). So the package is dropped off anywhere without my consent and I have to go to hell vauvert to be refunded or send back the package that I did not receive! Thank you I have been ripped, (but it will not stop there, because these odious practices must stop)!

because I am totally disappointed with the way my order was handled
the shock absorbers were not the right ones
I was told that I was sent back others that were never shipped
i've been asking for a refund since february and to this day i don't have anything nor shock absorbers that i don't want anyway nor my money
DISCOVERING TO WORK WITH LIKE AMATEURS

ANOTHER 15 DAYS OF PASSING AND STILL NO REFUND !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!

I ordered 1 month ago for a part on your site.
After 2 weeks without announcement on your part I realize by going on your site that you seem to cancel my order: mail, use of your contact service ..... I will NEVER answer from you as to the status of my order ... result: my order is refunded, BUT that made 1 MONTH that I am waiting for a critical part for my car which is stopped !!

Pieces cheaper than elsewhere, but lack of rigor in relation to the respect of the delivery date!

No customer service no response even no acknowledgment ... I'm waiting for a refund and no information ...

To flee from my alternator should have happened 4 days ago and they still don't know when it will happen with each hit like they tell me tomorrow
Thank you yaka roll you

Following the unavailability of a product, they owe me a refund for 2 months, they never answer the phone, then when it answers -> we report the problem. It's not the first time they've taken months to reimburse me. Why submit an article on the site if it is not available?

Awaiting reimbursement since April and no response from you. always the same things it is the Compta service which manages ...

very good parts, you can find everything, lots of references and models.

pleasant site response to questions very fast, fast delivery

Do not order anything on this site !!!! After receiving the package, the parts with the ordered references are not respected !!! They replace the parts with other references which do not fit on the vehicle. You return, at your expense, parts with incorrect references ... and you wait, until infinity, a shadow of reimbursement .... Flee this site, do not venture there !!!

site avoided, I explain order placed in the month I June 2020 and arrived with a dimension error at home, I therefore review the package and today I am still awaiting the refund I think filed a complaint for scam ..
gone your way with this site

Internet order. Impossible to put 0 star. TIP: FLEE !!!
Upon receipt of my order I note that the reference of the oil is not the one I ordered. I request the exchange of the product and there things get complicated despite a return insurance and an error coming from their service ... 3 days to get the return slip and this despite telephone reminders every day ... as for the reference that I ordered ... well it will never be returned to me after a week .. I ended up asking for a refund and buying elsewhere ...
After-sales service: unpleasant and unnecessary

Catastrophic website! The pieces are marked available on the site so what are not .... then they send you another one that your not asking .... you return and a month after the registration of the return and after 4 reminders still not refund! To flee absolutely!

Order of October 11 delivered on the 21st .... While more or less announced on the 14th! Plus receiving dozens of more or less fraudulent emails; when I received the one from GLS (without knowing that you were in partnership with them), I did not pay attention to it, since it announced to me a delivery from Discount Auto Center and not from Yakarouler !!

To flee, it's been 6 months that I wait for a refund on an error made on their part, bad brake discs sent.
I fight to be reimbursed for the shipping costs which are in addition to my load.
If I had been able I would have put no star.

1 star because I simply can not put any.
4 orders and 4 disasters, this is the last time.

site to flee because the parts that you order arrive little by little and in addition we say you have send parts that you have never received.
Especially this piece did not send you back and therefore financial loss.
If I could put less, I would.

Good evening,
I ordered a mirror, unfortunately our vehicle was stolen. In the meantime, I received the order, I requested a return which was within 14 days of withdrawal, I am still awaiting a response which must arrive (as I am told) very quickly with a refund and product return. It's been three months. I have relaunched several times, mail and telephone, and as an answer, do not worry, we will answer you.
My order file, there is always mentioned, request for return. I paid for return insurance in the order.
For me, no follow-up, not at all serious. First order and a lot of disappointment. Like many providers, promises, but no follow-up, yet it is the first reputation that gives confidence, which proves the serenity and breadth of the professional.
cordially

top == fast shipping == and your good price on parts just for information beyond a certain amount the shipping costs could be free my last order 367 euros of parts here but you are happy with your site cordially.

SITE TO FIRE. .NO DEADLINE TO RESPECT. all are in stock but in fact there is nothing at all. really not pro. I really do not recommend this site which in addition to that has a really incompetent but more unpleasant after-sales service. order rather on MISTER AUTO or OSCARO which they are pro. mark products in stock with deposit the next day and 1 week after still no parts they are scammers. they mark in stock to sell but a good advice do not make you have like me and all the others who have com this site of M ....of

Order pending for 3 weeks.
No explanation of customer service.

RUN AWAY !
Other sites much more serious exist.

Customer service deplorable, no follow-up orders if you do not call, you are told that everything is available out it's wrong, you are made to believe that your order arrives and a week after still not the piece in stock, we cancel you an order without warning you, delivery times not respected short to flee !!! I'm going back to oscaro

more than zero after-sales service. Already 2 months of waiting since the return of a defective starter. As a result, my camper van immobilizes.
Response from the after-sales service: always the same: we relaunch the supplier, then nothing, not even a word of apology or a commercial gesture
First and last time I call on them. A tip to go and see elsewhere so as not to know this type of boredom.
To see the number of complaints yakarouler does not care.

Delivery in two days according to their site in the final 3 week delay. I still try again later with another order pay on their site but refuse by their service I am entitled to a refund of the room but no preparation costs.
For me I would go to Oscaro now

Several carefree orders. But there, I think we have reached something. Since January, following an out of stock item (which was not at the time of ordering), my order has been in "Refund" status since 09/01/2020. And since more news from Yakarouler!
I called their platform 4 times (I am told it will be processed), also used email contact (no response) and chat contact (even chat).
So if you have to get reimbursed, don't wait, go directly to an organization like "60M de conso". This is what I will do once the confinement is over.
It is still unacceptable as a situation.

Part order placed in early November. The deposit for the exchanged part is returned as soon as possible. It is taken into account on my account and by email. Where its complicated, is that to recover a small sum of 18 , it is the cross and the banner, where it should not have taken more than a month, 3 months later, in early March , still no refund. Telephone call to Yakarouler's services, which informs me that I asked by email if I wanted a credit or a refund. No trace of this request, except for the proper receipt of my defective part in return, and an evaluation email on Trustpilot. No trace of having on my account. I am just told to wait 2 weeks for the taking into account. 3 weeks later, still nothing. Re-contact with Yaka, who tells me to do the necessary without trying to understand.
In summary, the suspicion of a commercial strategy of forgetting can settle and I understand better the bad image of Yakarouler compared to 10-15 years ... Here I am put in the perfume and comfort in my future choices of sites self.

Nil time between order and delivery, product supposedly in stock, but in reality neither is, which is called false advertising.

No customer service NO VOID I expect a refund since 05/11/2020 call 3 times on 05/26 on 08/06 on 06/26 for this. Answer excuse we will do it. a bunch of good for nothing I send a letter on 06/07 in AR after I do a procedure with my military legal protection. The whole team is good for nothing as well as the manager since the team is crazy about the customer and the direction is as bad as the rest of the team. VERY BAD and the word and weak and I remain polite.

Site to flee, thief site !!!!!!!!! bad times ....
I ordered exhaust block cylinders before going on vacation in fast delivery 3-4 days (9.99 euros) in order to have them before leaving, a week later still nothing, so I went on vacation and there obviously the delivery man is presented to me. of course there was no one despite the steps taken by my mother-in-law to postpone my delivery by email to him no response. as soon as I got back I learned that my block cylinders had left, so I decided to order from oscaro cylinder that I had within 5 days at a relay point and much cheaper in shipping costs.
I contacted him on August 1, September 1 and September 28 to hear that it is in the accounting department and more on an invoice of 16.43 euros including 9.99 euros for shipping I have just learned that the shipping will not be reimbursed for not even 7 euros of block cylinders I normally sit on 9.99 euros. To date after 2 months of ordering I have nothing it is a thief and con artist site because they say they have the parts in stock which is false and they take a long time to reimburse.

product available on the site and replaced by a so-called equivalent without warning and in a different brand and it is the brand that especially did not want to order I know what to expect in the future

Nothing to say, delivery times and piece order always correct.

very bad customer service,
to avoid like the plague.

Order canceled never refunded despite the 3 call is they tell me that they will make the refund of the scammers

Favorable opinion in general. I only put 8 because my last purchase (trailer hitch) was slightly damaged (deep scratches on the metal requiring a touch of paint).
Otherwise nothing to complain about, Thiais boutique staff friendly and competent.
Prices remain attractive, continue like this.

First order placed on this site, order that I should never have made. I contacted customer service no less than 5 times to obtain a refund. My order placed mid December is still not reimbursed (07/03) despite my multiple reminders. Again and always the same message from customer service, informing me that my order will be refunded as soon as possible but who is unable to communicate a date to me. Enough is enough.

How to steal your customers with impunity. It is a shame that a French storefront store could behave this way. I ordered a 5 liter can of oil and I get 2 liters. The error is human. On the other hand, despite the photos, shots from phone and email, I get an end of not receiving. A shame ! It's called theft. I wish you bankruptcy.

Shipping and delivery deadlines not respected.
The website announces that the parts are in stock and that they will be dispatched the next day. Once the order is placed it's another story.

The package scheduled to be shipped the next day is finally 6 days later because parts were ultimately not in stock. The package is sent by 2 carriers but on the site, we only see a carrier and a package.

So I called the telephone support who answered immediately. I am told that the other part of my package has been shipped via another carrier but they do not know where it is or when it will be delivered. By calling every day I am asked to 'wait until tomorrow' and call back.

Without a tracking number (because yakarouler does not want to provide it, even by phone) I managed by contacting the carrier myself (surcharged number of course). Result I had to pick up the package directly from the carrier.

It was my first and last order

Indicates that the parts are in stock, then cancel the order without notifying the customer because in reality this is not the case. Not serious.

It will soon be 5 months that I wait for the reimbursement of a hitch for my truck displayed in stock on their site but which in reality was not. Despite having made more than ten phone calls, I am promised that the situation will be rectified in the coming weeks ...
I will never order from this site again and would advise against it for those who want parts for their vehicle.

Here is my order number: 27086791Y9190509

Hoping to be reimbursed before 2025

Product replaced (brake discs) by another product. I had chosen Ferrodo discs to coordinate with previously purchased Ferrodo pads.
A Bardhal product out of stock and simply canceled from my order. It is this product which had however triggered my act of purchase on this site.
Very long delivery time

Fast shipping by Yakarouler but I still haven't received my package after a week, I went to the GLS warehouse and it looks like they lost it !!! Business to follow.

Too bad there is no 0
A brand that does not have 4 stars or more is to be avoided
Just like the number 1 in France
Out of stock
Just-in-time work
Even very tense
At 200 meters from yakarouler you have AD
AutoDistribution
AD you have them all over France
It works well
There is stock
It can order everything with normal deadlines
You are sure to receive your order
Pay attention
You think you save a little but you waste time see more see everything!
Don't say I didn't say

Catastrophic after-sales service
Commercial advisers at the other end of the world.

I have placed an order for shock absorbers since April 27, 2018 and I received an email this day telling me that my order is canceled due to not available from the supplier ....
Yakarouler only told me that he would reimburse me but didn't warn me of the cancellation when I called them several times ...
I find this unacceptable because I would have to go on vacation with a faulty vehicle and put the lives of my children at risk but that does not bother them ....
I do not recommend any of those sites for parts and accessories because I made a 2nd order between time and delivery times are not respected, I pay for a delivery in 48 hours and receive my part 1 week later. is inadmissible ....
Never again this site ....

very satisfied with the performance of this supplier, for very competitive prices and very fast delivery at no extra cost not like his competitors (mister auto) for not the city

I rarely give my opinion, but there ...
Order of 4 spark plugs. I received the package with only 3 candles inside because the package was delivered half open in my mailbox (photos sent to the after-sales service).

A month and a half later, still no refund or returned candle. The price of the candle is 4 ... an inquiry is open with the carrier ...

Perhaps the worst after-sales service known to date.

product not available.ca I have been waiting a month for reimbursement and still nothing. I sent a registered letter and I am waiting.
to flee. They are incapable

Attention Scam !!!!
I placed an order with them in September and since then I have not received anything and they refuse to reimburse me despite the reminders

very well always of the world because interesting price and rather fast availability.

A piece that does not match despite the help of a "specialist", a return delay 10 times less than Oscaro or AutoDoc and more customer service that does not even seek to find a just solution "we are sorry but c 's like that it is our suppliers ". Sorry but this is the last order from you. cordially

Quick delivery
Compliant parts
Payment several times convenient

Very poor after sales service;
bad parts arrive that do not correspond to the vehicle, reimbursement request granted but never made for 8 months; this is a very bad business, never buy parts here, this business is worthless!

Incompetent, long delivery, problem on certain parts and very non-compliant parcel complicated to join them by phone.
Do not go .

Do not put your excuse message automatically because you have nothing to do with it. No more orders at home even if everything is free to flee. I have nothing to gain from telling you to flee but not to be trapped because the refund is endless, already 14 days of waiting and still nothing. YAKAROULER no YAKAREVER !!!!!! They sell dreams

It's cheaper, except when you have a deposit + expensive than the product and you can not get the deposit refunded. First and last time for me

FUYEZ this site, SAV completely nonexistent, I miss a room for 3 weeks, I call them every day and the only answer is "I raise the carrier !!!". Since I asked for a refund

Parts ordered to be picked up in relay point arrivals 2 days before the scheduled delivery date. Fast and effective: I recommend!

shameful your attitude towards 1 order or you have not delivered 1 product.
Telephone server abroad with "robotic" staff. Unable to understand a problematic situation let alone solve it.
Worse than Oscar !!
you are lamentable, disrespectful, incompetent, I no longer order from you.

AVOID ABSOLUTELY! internet passee order received within a lamentable state: liquid in a bottle half empty because clogged with tape !! Windshield brand ice replaced with one made in china !! Packaging all already open! The sav never answers the phone. In short it are not honest people.

I order parts for a distribution for a total of 300 , I note that the brands have been changed without notifying me, so I cancel the order. All of this is happening mid April. We are mid June and no refund in sight despite my many reminders and my threats! Catastrophic! To flee ! Customer service assures you that the file is prioritized, but it doesn't speed anything up! Ashamed that such an enterprise could still exist.

Sign to AVOID ABSOLUTELY.
After having ordered a part supposedly in stock which was not, the refund after cancellation of the order is still not carried out and this for 2 MONTHS. And constant LIES on the phone. Soon the court.

TO FLEE
Tailgate actuator order placed on 01/28/2020, bank card charged the next day.
3 days later, email indicating that the part is unavailable with a promise of a rapid refund.
A month later, still awaiting reimbursement despite three follow-up emails.

Order placed in the month of June, I am still awaiting the remaining stabilizer bar link since, as well as the refund of duplicate parts already reshipped and received by Yakarouler. Even with the return insurance, it was difficult to get a return slip.
Customer service doesn't even bother to reply to my messages.
Flee this seller. 0 not pro at all they modify the orders without the customer's opinion.

Top. Attractive prices, fast delivery time.
I just haven't figured out how to add things to my order after it's validated. I forgot to take windshield wipers.

Ladies and gentlemen,
Flee YAKAROULER! never refunds. You have to run behind them to get reimbursed finally to try to get reimbursed. (purchase of parts available on the site but unavailable for delivery for two orders)
After more than a MONTH and several phone calls from me, I do not see the refunds but of course lies from the switchboard that I will be reimbursed at the end of the week. YAKAROULER has no words!
I find it inadmissible that your repayment deadlines have not been respected.
I do not ask for compensation just to be reimbursed but frankly never I will order from incompetent people like you.

I kindly ask you to reimburse me quickly otherwise I will have to start a scam procedure (choose or take a lawyer if there are clients like me, let me know we can regroup) but when I see that you are unable to to pay back a small sum is that you are really good for nothing.

Order number Y8997055 and Y8964082.

P.S: a star c minimum know that you deserve a negative rating

To flee !! 10 times that I telephone to make me refund a piece which does not mount, yet advised by Yakarouler !! total incompetence !!!

We are still waiting for the REFUND of our order. Parts were never in stock and our car was still stuck in the garage. So we had to cancel our order. SINCE WE WAIT FOR OUR REFUND of 144 euros!
despite our many emails and phone calls where we are taken by boat!
What to do ?

I ordered in July, according to my license plate, brake pads (Dacia Duster). Following against time I could not mount them until September and then noticed after preparation and disassembly that your pads were totally different from those of my car. and that you refuse the exchange, (following an error on your part)! timeout

I do not recommend buying parts from them if you do not want to fart a cable

Piece in stock and late one week pieces. First and probably last delivery. Mistrust !

Store that sells defective products. After mounting the part for simple maintenance, the engine broke after 20 minutes, the mechanic could not get over it. Result: additional costs for the purchase of a new part from competent people but above all a fortune to repair the engine (labor and parts). STORE OR WEBSITE TO AVOID ABSOLUTELY IF YOU WISH TO KEEP YOUR CAR.

A disaster.
Order made with fast delivery, change of part on their part, delivery out of time, return of the part because it is incompatible .... after 2 months still no refund.
The customer service does not give a solution, just to wait, and ended up hanging up on me because I asked them for more details.

website serious rame, thiais shop unreachable, random delivery time loss

On November 22, I received an email confirming the cancellation of my order, the item not being in stock, and the refund within 10 days .... However, no refund has been made despite my phone reminders and my emails from January 3 and 8 .... Always the same answer, my request was transferred to the appropriate service! It is time for this adequate service to react!