Xidax PCs Reviews

Amazing customer service. This company did everything to fit within my budget and time frame. Excellent response.

I put together a high-end desktop (latest specs), and the experience was incredible. There is always someone available to help and answer questions (even on weekends!), be it either via the web chat, or phone. Everyone I spoke with was very relaxed and knowledgeable and a big thank you to Justin Kramer and Brayden Day for going above and beyond, and making my experience as seamless and pain-free as possible. I paid for the rush service which guarantees 3-day build, and they were right on time, which is incredible given they are the only PC maker that can build these high-quality PCs so quickly at competitive prices, and this, in the middle of this global pandemic. I even had a custom GPU order and they were not only willing to accommodate the request, they also upgraded shipping to overnight to avoid longer delays. When the system arrived, it was professionally packed, looked incredible, and everything worked right out of the box. Can't say enough about how happy I am with the system and the professional service received. Highly recommended, I'm definitely coming back here when it's time to upgrade

i will only buy from xidax. these guys do the best work and are always so easy to work with. a true custom pc builder. love my xidax pc!

beautiful custom computer makers, I love the one they made for me. Still running great almost a year later. Thank again Xidax. Future customer for life if everything remains.

The quality of their builds are top notch. Only disagreement I have with them is when it came to financing. Had to speak with someone from a completely different company to get that lined out (which they did in a simplistic manner).

Absolutely excellent customer service and expertise! A tremendous "Thanks" to Brayden and Xidax!

My experience with Xidax was not at all what I expected after reading so many positive reviews-it wasn't until having a bad experience, did I dig up the bad reviews that I definitely can relate to.
First off, the shipping date came and went for my pc, and it wasn't until I reached out to a rep that they said they didn't have the right case-hence the delay. My computer eventually shipped, and I received it weeks after ordering. I set the pc up, and realized that my hard drives were falling out of the brackets. After starting up, I then had problems with the OS, I had to spend hours reinstalling all of the programs and OS.
A week later, I'm mid-edit, and the PC crashes (causing me to lose hours of work). It had a fatal hardware failure. I contacted customer service and they sent a shipping label for me to send my old pc in (which I did the next morning). Jay, from customer service guaranteed a ship date for the new pc, 100%. The day after it was supposed to ship, they had not contacted me, so I contacted them. Jay then said that he never guaranteed which day it would ship out. I then sent him the transcript from the conversation we had, showing that he did. He tried to tell me it would be here in a few days, and wasn't very helpful (also no one apologized until I asked for one). I explained that I need and depended on this pc to do my job, and needed it ASAP. They overnight aired it (after so much back and forth).
I received my pc the next day-and the hard drives were unplugged and falling out-AGAIN. I talked to a wonderful rep, James, and we got it up and running. Two days ago, it kept lagging and crashing while running Lightroom, I chatted with a tech who informed me that my build was low-end, and was not enough to run lightroom (even though I confirmed with the salesman that it would run perfectly). I ended up ordering more RAM, which they said would ship yesterday. Today, no communication, part still hasn't shipped.
Summary: terrible communication, inexperienced customer service, bad quality.
I have so much regret choosing this company, and was so excited to build my own PC initially.
Use any other business, but do not use Xidax.

Bought a system here. The salesman was friendly and helpful enough, but that was it. The company disappeared after the comp was delivered. I had an issue with the software and got no response. I was humiliated by the person on the live chat by not being responded to. I sat in the chat for 15 minutes saying 'hello' with no response.
Buying a system here is like buying one from a back alley. I'd recommend buying one from a more stable company.

NEver been here but this used to be the old lionel play word building and it was cool

I called to see if I could bring my computer in to get cleaned but was on hold for 30 mins just to be put to voicemail. Wasn't a big issue until I heard the voicemail tell me to call back during regular business hours which was on Monday between the hours of 9 am to 6 pm. Its 12:pm Monday the 9th.

I got the base model for the tower with some custom upgrades. I wasn't expecting insane performance or graphics, however since day one I've had nothing but problems. I've even reached out to customer support and they were not helpful at all. Only saying my new PC should be performing well enough to play the games I told them I was playing. That was not the case, it took some serious deep diving and tweaking various settings within windows, manual overclocking, and playing the games at their lowest settings to barely even hit 60 fps in overwatch. Every PC, software, driver, or game update I have to spend hours tweaking the settings once again or reverting to previous versions. In so many words, for the price of this PC, you could build one yourself for half the cost and twice the performance. Save your money.

Very helpful reps Brandon yeun went above and beyond with helping me with my build a fantastic employee to have.

I was considering a pre-built pc from a vendor, but was not sure which one to choose. I came across Xidax PCs and was instantly impressed with the choices and their outstanding warranty s. I spoke with with a sales rep, Brayden Day through their online chat service and was very impressed with his patience and knowledge. I was sold!!! When I was ready to make my purchase, it was with Brayden and we walked through everything together. He never pressured me and he explained things that I didn t even know about. It was FANTASTIC service from the time ordered to the moment I received it at my front door. But the excellent service didn t stop there. It continues to this day. I, without a doubt would recommend this company over the larger ones. XIDAX for life!!!

I just want to say thanks to the Xidax team you guys have out there and a HUGE thank you to Julian the Product Specialist. He helped me put together my first build from you guys and I am extremely confident it wont be my last. I got to see the picture today of it on yals site and it looks killer. Thank you so much!
Julian deserves a raise for helping me settle on a PC. I'm a hard person to sell to but he did it with Ease.

Xidax is a Absolute Powerhouse in PC Building world!

Best gaming pc sellers ever fianacing is great they have kind of employees and customer support is just wonderful i love the option that you can pick all the components you want in your pc