Deirdre Fritz

Review of Xidax PCs

My experience with Xidax was not at all what I exp...

My experience with Xidax was not at all what I expected after reading so many positive reviews-it wasn't until having a bad experience, did I dig up the bad reviews that I definitely can relate to.
First off, the shipping date came and went for my pc, and it wasn't until I reached out to a rep that they said they didn't have the right case-hence the delay. My computer eventually shipped, and I received it weeks after ordering. I set the pc up, and realized that my hard drives were falling out of the brackets. After starting up, I then had problems with the OS, I had to spend hours reinstalling all of the programs and OS.
A week later, I'm mid-edit, and the PC crashes (causing me to lose hours of work). It had a fatal hardware failure. I contacted customer service and they sent a shipping label for me to send my old pc in (which I did the next morning). Jay, from customer service guaranteed a ship date for the new pc, 100%. The day after it was supposed to ship, they had not contacted me, so I contacted them. Jay then said that he never guaranteed which day it would ship out. I then sent him the transcript from the conversation we had, showing that he did. He tried to tell me it would be here in a few days, and wasn't very helpful (also no one apologized until I asked for one). I explained that I need and depended on this pc to do my job, and needed it ASAP. They overnight aired it (after so much back and forth).
I received my pc the next day-and the hard drives were unplugged and falling out-AGAIN. I talked to a wonderful rep, James, and we got it up and running. Two days ago, it kept lagging and crashing while running Lightroom, I chatted with a tech who informed me that my build was low-end, and was not enough to run lightroom (even though I confirmed with the salesman that it would run perfectly). I ended up ordering more RAM, which they said would ship yesterday. Today, no communication, part still hasn't shipped.
Summary: terrible communication, inexperienced customer service, bad quality.
I have so much regret choosing this company, and was so excited to build my own PC initially.
Use any other business, but do not use Xidax.