Xfera - Yoigo Reviews

It has been neglected for several months but the new team of people are majestic, they guide you and recommend you with total sincerity

Very happy with the service Natalia received this morning. Especially since it was about leaving the landline connected to my mother, who is 88 years old and lives alone. Once the voice box was connected to its landline, it went on and on without a line ...
After hours fighting over the phone with the technical service, unable to solve the problem, Natalia discussed it in a minute. Nothing like finding a professional who is sufficiently prepared and trained for their position.
Not only is she a sympathetic and proactive shop assistant, she is also very efficient.
Thank you Natalia, if not for you, to know the days and calls that it would have cost us to solve this.

Horrible experience. Misinformation and although apparently they seem friendly, quite the opposite. We had to call the Police even to get a claim sheet. IF YOU CAN AVOID IT YOU WILL BE BETTER

Pretty good experience, very good attention. Very young man, really. A 5.

Impressive treatment by the commercials, I got a contract with them and zero problems, super friendly people

Alberto has seemed very efficient and attentive to me. A 10 for him

Since the zero minute I have been treated with total sincerity. Even to the point of trusting my word when I acquired my terminal and promised to move on the next day. Impeccable service and exceptional treatment.

Very good experience. A lot of professionalism and kindness in the treatment.

At one point he solved a problem for me and also made me portable. Saray's treatment was great, she was very attentive and patient with me explaining different promotions, she gave me a card with the store number in case I had any problems or doubts. the store was clean and in a good location.

I love it as such but in this store the treatment was excellent. All facilities and very very friendly. I recommend yoigo and without hesitation this store.

Excellent atention . The saleswoman explained my doubts perfectly and with kindness.

Very good attention, they explain everything in detail and no scams or surprises on the invoices.

They have attended me perfectly, they have solved the renewal of the mobile that I wanted in less than 10min, which by phone, they have been telling me for 1 week that they do not have the mobile in stock, like in stores, there is nothing.

Very good personalized attention, attentive and patient staff, and they advise you well

Last Monday I went to make a mobile phone and contract ADSL, I tried to contact the store and there is no way. It's going to touch me to go to the store. I do not have news of anything. I have the Rooter and the two sim cards but news of him nothing.

Excellent attention of the commercials. Friendliness and knowledge of the market.

This is one of the best mobile phone companies for me today, not for its quality because it has coverage provided by movistar but also for juicy mobile offers. For example by hiring one of the infinite you can take mobile phones as The Samsung Galaxy S4 at a very affordable price.

The store has a great location, as soon as the 5-star customer service definitely cleared all my doubts and always attentive to solve any problem, I recommend it 100%

I finally found a telephone company that tells me that I will spend so much and when the receipt comes, it coincides! I've been in vodafone, in movistar .. and always ended up paying more than double what I expected !!
I was offered in yoigo in alcala, and I am delighted! and with a sansung for almost nothing !!!

Yoigo's service is fatal. Speed 0.15 Mps: I have bought a line of unlimited use for a wireless router. Promise: from 20 to 40 Mps. The reality was 8 to 12 mps and if it had remained perfect but last Thursday the 17th the speed dropped to 1Mps and after about 10 calls requesting a solution now it is worse now it gives 150 kos at most that is .15 Mpd or even 90Kps . The answer in service? We have sold you an unlimited data line that the speed will go up or down and we can do nothing. So if you like that service and that internet speed for a second residence, turn your back and whistle the 32.60 per month, if not, send for water and look for alternatives. My line 622 057 859

We have been trying to become Yoigo clients for 2 weeks but without success.
It had been a long time since I saw a commercial with so little interest, it's incredible.
The girl who works there does absolutely nothing at all. We are going for the last attempt and if not we will give up and go to another company.
Yoigo, you should take better care of the image that your commercials give at street level.

This store is closed at noon and the phone number that appears is not correct

The guy who is in the afternoons is very professional, he understands a lot and advises you well, he was aware of my portability and helped me solve a problem with the requested documentation. Everything perfect and very good treatment Recommended 100 percent

IN YOIGO ALCALA SHOP WE CHANGE OWNER WE HAVE RENOVATED WITH A NEW EQUIPMENT AND WITH MANY EARNINGS TO INFORM US AND ATTEND US THE BEST POSSIBLE WE HAVE MOBILE FIBERS AND OFFERS FOR ALL OF YOU GO TO SEE US.

I asked for a budget of my lines, in order to sell they put green on all the others and they have no fiber .... I think it is good to try to sell but not at the cost of everything and everyone .... the kid who attended super aggressive and had a pelotera in front of two more people and I in front with an elderly man who took from the establishment ..... in short pessimistic

Natalia solved my problem for me in a moment and was very friendly and professional. Thank you!!!

Great deal with the saleswoman, she explained everything perfectly

I have visited this store several times and in all of them positive plans and services have been offered to me; services that undoubtedly improved my previous situation. Thanks to those plans offered, I now have more GB and less amount on my bill.
I had to go to this store again because Yoigo charged me more on my last invoice (it has not applied the advertised discounts). I thought that the person who attends this store was going to give me long but no, until he has solved it he has not stopped and with enough kindness and patience.
So, in the same way that I am one of those who "protest" and denounce bad service or bad sales, I think it is necessary to "acknowledge" the professionalism and kindness of the people who serve us and share it with my environment. Thank you.

Thank you!