Atlas-Glen-mor Review

Awful experience. We are on auto pay and auto fill but here we stand during the coldest stretch in decades with an empty oil tank. This was entirely controllable. After 73 minutes on hold at 440AM, we were told that it has been six weeks since our last fill and that there is an outstanding ticket out for delivery. However, they will make no commitment to when it will come. Maybe tomorrow or the next day. It is 47 in my toddlers bedroom. At this point we have no faith or trust in this company and will be shopping around for a good local provider who cares about us as a customer. The recommendation was to go out and pour 10 gallons of diesel into the tank. While that works, that is not what we are paying a service contract for. Go local.

Petro installed new Propane conversion system this week. Technicians were precise, clean and knowledgable. System is on and functioning as expected.

This has been a really great experience so far. I switched from another company (a really bad one) to Petro in January. They have been so responsive. I called for service problem at 9 p.m. and they came fixed it at 10:15 p.m. That's amazing. And this may be totally psychological, but I feel oil I got from Petro lasts longer compared with the other companies, too.

Called Monday around 8am. The technician was here by 10.30am. Problem fixed before noon, which included having to leave to get a part!

For the past few years I have engaged the services of Petro Home for both A/C and heating contracts and maintenance. The best decision I could have made. Most recently had 3 visits to diagnose an AC issue..the third tech actually was sent out on Sunday...after hours of troubleshooting with long hours (one visit started early afternoon and the tech stayed until 730!!!) then Sunday, miracles!!! I will highly recommend!!

Great company. Polite employees. Very fast delivery service. Highly recomened.

Technician was prompt, knowledgeable and efficient.

I was completely satisfied with the service from Petro! I feel very secure knowing that they are available 24/7.

Petro stepped up and did a nice job of servicing my furnace!

Petro Home Services was contracted to perform an annual visual inspection of three furnaces, three hot water heaters and the gas lines in our multi-family and to make repair recommendations if necessary, to ensure that these three systems were operating efficiently and safely. After several hours, the technician from Petro Home Services indicated that everything was fine with the furnaces, but he did express concern at his discovery of some mortar and wooden laths at the base of our chimney. This same technician from Petro Home Services then recommended that I follow up his visit by contacting a chimney sweep to perform an inspection of our chimney. Luckily, I secured the services of that chimney sweep that very afternoon. I greeted the chimney sweep at our front door and while I ushered him downstairs to the cellar, I happened to mention that our heating system had just been inspected by this technician from Petro Home Services only hours before and that he had given us his assurance that everything was fine and perfectly safe. However, within minutes of entering our cellar, the chimney sweep was able to point his flashlight at a section of the flue that connected one of the furnaces to our chimney that was clearly severed. As such, this breach in the flue represented a potential health hazard that would have gone unchecked until next year when we again underwent our annual inspection. This breach in our heating system could have potentially impacted our safety and health, as well as that of our tenants who rely on us, their landlords, to provide a safe and healthy environment. When I discovered this, I immediately tried to call Petro Home Services to lodge my complaint but their phone lines were malfunctioning. It wasn't until my third attempt at a phone call that I was able to connect with a representative from Petro Home Services. I spoke with their field service supervisor, offered to email him photos I had taken of the severed flue and asked what he and Petro Home Services intended to do about this breach of trust that I experienced as a result their perfunctory and lackadaisical inspection. The field service supervisor indicated that it was not his responsibility as Petro Home Services had been sub-contracted by another company and that I should contact that other company to resolve any complaints I might have. Petro Home Services was unwilling to stand by their work- albeit inferior work- performed by their own contractor, and forced me the consumer to pursue any remediation elsewhere, and on my time. I contract for home service safety inspections to provide peace of mind! If you care about the safety of your home, I would strongly urge you to avoid Petro Home Services at all cost! Postscript: The owner of Petro Home Services did call me today to apologize and to try to make this situation right. I respect him for taking the time to reach out and contact me and based on the tone of our conversation, I do believe he will follow up with my recommendation to speak to his employees to ensure that situations like this do not occur in the future.

If you like bait and switch, gouging, dishonest, disreputable companies then these guys are for you. Pay market prices the first couple of deliveries, then hold on to your hat because you are going to be taken for a ride baby!

Call them to complain and listen to their snickering back handed insults as they methodically recite the contract to you and tell you to read the state website on oil company pricing.

No really these guys are upstanding, honest and filled with integrity. Pffft! Ha just kidding they are embarrassingly childiish.

The Petro operator was very helpful and went out of her way to solve my problem. The technician who came to my residence was very professional and down to earth . Very happy and satisfied with the whole experience yesterday..Keep up the good work Petro.

Thank you so much Petro team really appreciated. You guys did a great job . I am 100 percent satisfied with the job that you have done replacing my leaked oil burner on time . Highly recommended.

My son reported the response to his call was speedy and efficient

Very quick service within an hour after I called. The technician was very through, spent 2+ hours to fix all problems. The best part is no charge fully covered by the service contract.

I have been a loyal customer since 2006. Overall their service has been good. The representatives on the phone do try to help, but often seem to give poor advice. Now that I am converting to natural gas, my experience has changed. They don't care about any concerns that I have addressed. I have been harassed for months despite my requests to refrain from calling me. Perhaps there is no leadership? Not sure. I can no longer recommend this company for anything. They have ignored repeated requests for follow-up.

Great service for tune up, was early, fixed existing issues and completed tuneup quickly.

the worst I have ever seen, too pricey, way above that a normal household can afford, waiting forever to get service done..

They are awesome! I have a great experience with them. I just renewed my contract with them. Highly recommend.

My grandmother woke up in the middle of February with no heat because Petro skipped their scheduled delivery without notification of any sort. She called them and they refused to deliver that day because she wanted to pay by check. I had to call and pay by card up front to get them to come deliver.

Petro didn't care that this was dangerous and negligent or that my grandmother had been a customer for almost 40 years. It is a slimy, unethical company.

After changing billing systems twice in 4 years and losing my payment and login information both times without any notification, I am now moving houses and they can't even close my account over the phone. Terrible customer service every time I've interacted with them. Avoid.

My service technician, Ronnie was great! He was prompt and courteous. He worked diligently and thoroughly. He even discovered a pre-existing issue, most likely made by a previous service technician from another company, and fixed it. When I tried to offer a tip, he respectfully declined, even though his service was exemplary. Thanks for all the hard work.

I have just began using Petro Home services and so far have experienced their patience and promptness in resolving a problem. Not to mention their lower cost compared to my previous propane supplier.

Right now, I'll give them a 5 star,

Great Service, minor leak on my Roth Oil Tank, Petro service Tech came out same day to do both a tune up on my oil burner, and to make sure my tank is ready for an oil delivery. Highly recommend Petro Home Services.

I had Petro install a brand new $13,000 whole house heating system only 4 years ago. The hot water tank burst and flooded my entire basement destroying many items we had stored away. The hot water tank is still under warranty, however, Petro is charging us more than $1000 in labor to replace it. Outrageous.

The service techs came early and stayed late to install my new ductless air system. It was a hard job and they worked tirelessly for almost ten hours, without complaint. They were friendly and informative. I highly recommend Petro, and especially Kevin and Ron for their professionalism and efficiency.

Called more than 24 hours ago for service-- no heat on a 1 Degree Fahrenheit morning. Waited on phone over 21 minutes for a response. It's now been 24 hours and no serviceperson has shown up yet. Boiler and pipes in danger of freezing. Never, ever returning to these people for anything.

AVOID AVOID AVOID - SCAM ARTISTS

This company is about as dishonest as they come. They continually deliver oil at the peak prices and refuse to give me any sort of warning. I will be contacting BBB and possibly taking them to small claims. They charge, on average, $1.50 per gallon MORE than the local cash delivery place. This is a TERRIBLE business. Avoid at all costs.

He came quickly, and worked until my problem was fixed and my heat was back on. He was also very professional and polite.

The service at Petro is top notch. I've never had a technician answer a service call that I didn't like or do an excellent job. I'm very happy to do business with them.

Petro has always been there when I needed them and my recent experience was no exception. The customer service line is always patient and thorough in getting the details of my issues and the service men diagnose problems quickly and fix them quickly. I have never waited more than a couple hours for them to arrive. They are thoughtful cleaning up behind themselves and especially in these Covid times take the precautions that made me feel comfortable with them in my home.

Rob the Tech came out within an hour from across the state and did a great job with a tough repair in a short period of time.

Stay away! This company tries to lock you into a contract and makes it looks like you're saving money. If you agree to it verbally, they consider it binding even if it's a day later. And if you try to get out of it, they want to change a $300+ fee to get out of it. Staff is rude and unreasonable. My partner agreed to a contract verbally without asking me and this company won't even let us get out of the contract. There are many great local companies in the North Shore that have better rates and have staff that actually have resonable policies. OTHER COMPANIES to consider: AMANDAS FUEL, BOBS OIL COMPANY, FIREMANS FUEL, NARDONE OIL, OIL CONNECTION, HOWIES OIL / MAR OIL, OrderCleanOil, COD OIL, BROCO OIL, NORTHEAST OIL DELIVERY, FUEL 2000, SAVINO & SONS OIL, RANCO ENTERPRISES, READING DISCOUNT FUEL
ABSOLUTE OIL, SMAART FUEL, APPLE OIL CO

This place is unethical. They auto enrolled me for annual service after a plumbing job and never told me they were doing that. And I did not want it. They ultimately removed the charge, but I just don't feel they are upfront in general. The plumbers themselves were skilled and do good work, however the sales people and billing department is not to be trusted.

Always excellent and courteous service provided, even when I go to the office to make payment. Have been a customer for approx 35 years.

Not the best but they try...A bit pricey and appointments are hit or miss (depends on season)

Easy to schedule.
Tech on time polite and wearing a mask.
Quickly diagnosed the issue.
Parts were on truck.
And everything covered by service agreement.
Savings us hundreds of dollars.

Petro tech was on time , performed job with no mess left behind and very professional

In the conversion of Atlas Glen to Petro. I received NO notification of changes of business or business name. My online account was cancelled, again no notification. But I did get was 200 gallons of oil at almost at $5.00. again NO notification or choice. Their response, I have an automatic delivery account & I had never made a formal yearly commit for price protection services. The yearly service plans that I have purchased for the last six years ,it no commitment to them. To add, Each time I have purchased these yearly service plans , for no additional cost I could have had price protection, but apparently I never requested it. So they thought I did not need or want it. Lesson learned..Thank you Petro. I am committed to never do business with company again and they will to be reported to BBB.

Beware! Do not have a contract with them, it will be a nightmare! I was with them for 2 years, but when realized that every company around was charging $1.05 per gallon and I was being charged by Petro $2.89 per gallon, I called to talk to them about it, and to ask them to consider charging the current price of oil. They said that they couldn't do anything. I paid my balance and cancelled the service. 3 days later, another charge on my checking account, for a few more gallons delivered at a ripping off price. There are many respectful companies around, I've never had such a bad experience with any.

A wonderful company, with professional and courteous installers. Given the pandemic, it was comforting to see the team in masks & gloves. Oh and the AC system they installed in our upstairs is keeping us nice and cool already!!

Great people excellent service but the fuel price is a bit high. I don't mind paying a touch more for outstanding service hands down 5 stars thanks Petri you guys are the best

They are quick to respond and service thoroughly and with courtesy!

Petro Home Services, formerly Atlas Glen Mor, are absolutely terrible. Their prices are not competitive and their service is hands down the worst. I finally decided to cancel after I tried to schedule an appointment for a technician to come back to look at replacing electric heating in 3 bedrooms. I spent 20 mins on hold before someone picked up. They then told me they would call me back to schedule the appointment. No one ever did. I called back the next day only to be put on hold for another 25 mins. I hung up and called back to cancel the service. I was put on hold for 20 mins after I told them I wanted to cancel my service. Finally was able to cancel after I demanded to speak with an unapologetic supervisor who couldn't even feign concern about losing a customer due to incompetency.

This company should be put out of business. There are so many other competitors out there, don't waste your time.

If there was a way to give 0 stars i would.
First time customer looking to get a reliable company to do maintenance and take a look at my gas boiler before the winter.
Set appointment 10 days ago, given a appointment window of 12-4.... By 430 I called to see what was going on. I was told the person was still on a call and that they would be to my house definitely by 6pm.... 615 I have to call again, and they're now telling me 8pm they would be there by!
I asked to reschedule to another day this week seeing how I waited over 6 hours at my house for the appointment, and I was told no date available until October 4....
What a joke. Horrendous

Unfortunately, I am a tenant and not the person who holds the account, otherwise I would dump this company in a heartbeat. We haven t had heat for two days and they now tell me it s going to be two more days before they can even tell me if they can get the part needed to fix it. Phone call after phone call I have been lied to, being told over and over that someone was going to come fix it in the next hour. It would take too long to explain everything that has happened but take it from me. Run for the hills away from this company.

UPDATE:
2 technicians came back today and fixed. They were knowledgeable and gave me very clear information about what was wrong and what needs to happen. The technicians are great guys but the customer service department is still a nightmare. Still can t increase my rating because it shouldn t take a 1 Star review to get someone who knows what they are doing to fix your problem.

Advice to management: your technicians are good, but they can t do their jobs unless the customer service and dispatch do their jobs correctly. It s not fair to them to have to deal with the irate customers who are angry because of your incompetence.

I am always impressed with the level of service we get from PHS. Their on-call professionals always show up on time, and prepared to complete the job. Recently, we had a failed component on our heating system. Scott showed up with mask and booties after an extensive interview by the dispatcher to insure that there was no COVID-19 in the house that may have potentially been a problem. The work was done quickly and the heating system was put back in working condition. I spend plenty of online review time critiquing when it is called for. In this case, I felt it would be beneficial for the review reader to gain an understanding of the professional quality of service we experienced from this contractor.

Locked into to ceiling pricing in a 1 year contract. Amazingly they hit the ceiling price in December when oil prices were at a yearly low for 2019!!!! Unbelievable. I will be speaking with Attorney General, Maura Healy about these scheisters... Google - Maura Healy - Consumer Complaint.

Petro have is a window to expect service. He came at the beginning of that window, spent time diagnosing and fixing the problem. We were up and running again in under 2 hours. Great service and personable service man!

Edit for a mistaken entry. My apologies to all involved and for the gracious acceptance of my apology.

Been a customer going on 3 years now and have had nothing but positive experiences with them. Customer service on the phone and in person is always great- techs are great with kids too!

If I could give them zero starts I would. Over priced oil, you never pay market price. The company lied about the renewal agreement fee even after I specifically asked them about it over the phone (charged me $360 ). I Have been a customer for three years, not anymore after my agreement is done. STAY AWAY from this company.

We recently changed from oil to gas. We also added central air. Both my husband and I were super impressed with the crew Petro sent out. They were professional and extremely efficient. We would highly recommend using Petro for any updates or changes you need to make with your heating system.

My experience with Petro has been absolutely fantastic! The women that answer the phones, Deb etc., are funny, pro, and down to earth. They give
me service the next day, come when they say, in a short window of time.
Clint was not the usual tech from my area, just there to help cover that day,
and he remembered me from a previous job company. Fixed the problem
quickly and explained what I should do in the future!!! The best!!! No hidden charges!!!

Tal, the tech who came out to work on both units in our house was so patient teaching us all about our heat. He was super patient with people who clearly knew nothing about this stuff. Very appreciated!

Very reliable...they are very neat when servicing your burner and are quick to vacuum up any debris left behind.....I would give five stars but that's reserved for those very special circumstances but I feel that they provide a solid service...Keep in mind that you may wait a bit in the winter time if you are calling them...the winter is obviously their busiest time..moving forward it would be nice if you can leave a call back number for those longer than usual wait times..

Scott the technician was friendly and knowledgeable. Chris made a special trip to our house despite it being five days before the set appointment because he was in the area. Awesome customer service.

Petro has always been great. Great service and reliable

Been with your company since the late 1950's when it was Glen-Mor then Atlas Glen Mor then Whaleco. The staff are great always here when needed. They will return Monday to replace my hot water storage tank.

As a new customer my account was created and oil was delivered to my home in less then 2 hours. Great service!!!!

Fast response to service calls. Company has highly trained personnel that solve problems in a very short time, and keep their customers well informed.
We have used Petro Home Services for over 40 years, and the quality of their service has always been excellent.

After waking up to find that our oil tank was leaking, Petro Home Services sent a technician quickly. He assessed the situation, stopped the leak and started the process to get a new oil tank delivered. Very professional and everything was done quickly and efficiently.