Sam is an excellent representative of Woodfin as most of your employees. Why ive been a customer for 20 years. Sam is professional, courteous and obviously experienced. Very satisfied. Thank you
Service: Repair ducts & vents
Kyle was very professional and listened to our concerns while servicing our gas logs. We appreciated the time he took and the advice he gave for future maintenance, upgrades and safety. Thank you Kyle for putting our minds at ease.
Service: Heating maintenance
Extremely impressed with Woodfin as a company, and Caleb Johnson (Service Tech) in particular. Communications from the start were above and beyond normal expectations. I was called and informed the the tech was running a bit behind and his arrival would be closer to the "end" of the window I was initially told. This is unheard of in the services industry. Caleb and a Trainee were the best! Polite, knowledgeable, efficient, and informative. I was so impressed, I signed up for a maintenance program on the spot. Woodfin should be your very first call!
Service: Repair HVAC
Hunter and his assistant, sorry I did not get her name, were very professional and polite and just all around joy to have come into my home. Hunter explained all he was going to do, changed my filters and also arranged for an appointment for a team member to come out to inspect my air ducts. It was a pleasure having him do the maintenance on my HVAC systems. Thank you Hunter for being so sweet and helpful.
Service: HVAC maintenance
We had a problem with our nest smart thermostat. It wouldn't turn on the heat. Nick from Woodfin was out the very next day, rewired some programming and now, less than an hour later, everything works great. I went ahead with the annual service plan because it just makes so much sense and is very affordable. I appreciate you, Nick. You did a great job.
Johnathan's main focus was to get my heating system up and running asap. Unfortunately he was given some incorrect information about yesterday's oil level in tank. Regardless he handled himself professionally with a very very frustrated client. He fixed the system and someone will return on Tuesday to fix a HVAC leak. I'M WARM NOW! Thanks to Johnathan for his patience. I do think I could have handled things better on my end. My apologies .
Service: Repair heating system
Anthony was wonderful! Professional, knowledgeable, and extremely helpful. He answered all of my questions about gas logs and the lines. We will without a doubt, continue to use Woodfin.
I called for service around midday, when my self installed filter system but a snag and I had no water to the house. Although the service guys where backed up, they where able to find a guy to come out later that same day. He arrived after calling me, discussed options, handled the very challenging repair sticky and efficiently. I can't ask for more than that.
Services: Repair pipe, Find & repair leak
Everyone from the service tech to the install crew are top shelf. They do clean, great work and you can tell they take pride in what they do. Never in a rush but also respectful of your time. Jason even dropped off a couple space heaters to keep my house warm until the installation. Great company and I have no reason to ever go anywhere else. Thank you!
Service: Install heating system
Drake arrived early and was very respectful. He diagnosed the problem in about five minutes and fixed it within 10 minutes! This was great because our heat had been out for two days! Would highly recommend them
Service: Heating maintenance
askwoodfin.com
