Whetstone Convalescent Center Reviews

GET YOUR FAMILY MEMBER OUT OF THERE
Not the best place for the elderly and disabled. My mom was there and to say the least it was very disappointed the nonchalant attitude the staff has. Understanding the COVID19 and the restrictions are understandable but to ALLOW someone to die alone with no family member is unacceptable especially if you are allowed in once they have passed away. Where was someone to show compassion or express sympathy. Very unsettling. I hope none of the staff ever have this experience with their loved one

My Husband has resided at Whetstone Assisted Living for over a year. Previously he was at another facility and was very unhappy with that situation. At Whetstone he has met many friends and feels a part of the community. He goes out every Wednesday on planned outings to different restaurants with many of the residents. He has become good friends with everyone that sits at his table for Dinner. He has formed relationships with many of the staff and they tell me they enjoy his sense of humor. His apartment is quite nice and roomy. It is kept very clean and orderly. While he would rather be at home - he realizes that Whetstone is best for his continued care and health.

The food that is being served in thi$ facility is horrible. The employees do the best they can but the culture of sub par care is too strong for mo$t good employees to overcome..it is unbelievable of the quality of food being served here.Go elsewhere this place is a dump

Whetstone Assisted Living took an excellent care for my father the last three weeks of his life. They treated him with utmost respect and dignity that he never received at another assisted living facility. I had my Dad transferred to Whetstone Assisted Living and I m grateful for the staff providing him comfort and care. My Dad was most happiest and most relaxed in the last three weeks of his life.

It was my Dad s home for short three weeks, as my second home as I was able to visit him due to being under a hospice care. I m fortunate I was able to give him a final gift for him.

They are also patient with me as I m Autistic and helped me navigate through all the process of transferring him and connecting with Bella Care Hospice as I never done this before. They explained everything to me and treated me with respect as well.
Thank you,
Sara and Rufus

The Assisted Living Director is always on top of things! She is highly communicative with our family and is always willing to go above and beyond to make your loved one feel special or to address their specific needs. The head nurse is also very communicative and knowledgeable. She cares about the quality of life of your loved one and is willing to make sure best care practices are upheld even if it means going outside of the facility for that specialized care. And we love the receptionist at Whetstone! She is always helpful and never makes you feel as if you are bothering her. She does extra tasks for the residents to ensure they feel secure and validated. If you are looking for a good fit for your loved one, just look at their employee turnover. Those employees in major positions have been there for a long time and that is a positive indicator of the environment at Whetstone. The only reason I did not give it 5 stars is that I feel we have a VERY broken Elder Care system. And it is the system's fault, not necessarily the facility. Our state/country needs to do better.

Not a very good experience. My father was in and out of the hospital, while in their care. The hospital said my dad had lost weight 3 months in a row, was malnourished, and he had a pressure ulcer that was unstageable.

The hospital said the wound was black and brown and had to be debridement twice in one hospital stay.

The staff could be very short, and not understanding. I did have a nurse that tried to stay on top of things, but I can t say this for all the staff.

Very disappointed with this care center.

Over the past 3 years, The Whetstone Gardens Assisted Living Center has been home to my mother, my father, my aunt and uncle. It has been a very positive experience for each one of them. Whetstone AL provided a safe and comfortable environment focusing on their individual needs and level of care. The staff is friendly and attentive and they really care about the residents and their families. The director, Jaclyn S., and Jennifer L., the nurse manager, responded promptly to any of my questions or concerns and addressed all issues. I was welcome to call or visit anytime and they were always available to talk with me. That's important to me.
I really appreciate all the care and attention my family members received at Whetstone Gardens AL.

My parents were both at Whetstone, my father in the assisted living and my mother in the care center.

My mother arrived to long term care barely being able to recognize me, and thus was fairly non-responsive. Every time I visited her though she was clean and warm. Her hair always was smooth and brushed, which I am sure she enjoyed. I felt communication was good as to her condition.

My father enjoyed his assisted living apartment and it quickly became his home, where he got into his routines and lived his life. He was well cared for by the staff, who bonded with him. A credit to Whetstone is that for the 3+ years he was there the nurse manager, Jennifer, and overall manager, Jaclyn were constants - given the turnover in this business it was nice to see them and several other staff there not change through his stay! Jaclyn and Jennifer were easy to get a hold of and made time to check in with me when I visited my dad. They worked quickly to address any issues and helped guide me through any decisions that needed to be made.

The facility may not be as snazzy as some that have been built in the last couple years with over the top amenities that my parents would not have used, but the care and compassion they needed was delivered.

My mother has lived at Whetstone assisted living for the past 18 months. It s been a perfect fit. Her suite is lovely, the staff is caring and she feels safe in her new home. I ve found everyone to be trustworthy. I m very appreciative of the care received to date.

Feeling discouraged from other visits to assisted living facilities, my husband and I gave up the search for a few months; we just couldn t see my dad feeling comfortable in those places. When we toured Whetstone, we found it to be peaceful and inviting apartment-style living that felt more like a home than a facility. We loved the natural light on the 3rd floor, the patio in the back, and the updated decor. The bedrooms were roomy and well-equipped (bigger than many others we had seen in other locations). Its close proximity to Riverside Hospital with the capability to handle serious medical issues added an extra layer of comfort to our family.

My dad s transition has been smooth. We immediately noticed that he was more talkative, happy, and less stressed. In the 5 months he s been there, what we love best is the warmth of the staff. The nurses are friendly and let us know of any issues or health concerns, taking extra precautions to ensure my dad is safe. Residents are also provided with a call button to press when they need help. Jaclyn, the director, is cheerful and energetic, loves her residents, and knows all of their names. She is effective with communication and responds quickly to questions by e-mail or phone. Whether it is a computer question, scheduling appointments or coordinating activities, the Whetstone staff has been willing to help my dad in any way. We are thankful to have found such a great fit for our dad and would recommend Whetstone as a nurturing and safe place to live.