Westin DTW Review

Friendly place where they let us hang around and watch the NBA finals. The food was delicious though priced about what you'd expect in a Westin connected to the airport. Service was a little slow and disorganized but very kind. I had the standard burger. No complaints. Veggies were fresh. Pickle was soggy. Fries were crispy and scrumptious.

The hotel has the coolest lobby area. The ponds of water are very relaxing after flight delays.
I love the TSA check, so convenient to have it right there, in the lobby.
The room was clean, and the Westin beds are always so comfy.
Wish I had work in Detroit, just to stay here.

Nice rooms that are clean, with comfortable beds. Conveniently located in concourse A

Neve got the baby cot and the coffee pot was extremely dirty. Expected better

Very beautiful hotel, couldnt even tell I was at the airport after entering into the lobby. Throughout the hotel a very pleasant smell which was very relaxing. The room was spacious with a comfortable bed and the room completely sound proof even being on the gate side of the hotel. Definitely will return when taking another early morning flight.

One of the nicest airport hotels I've ever stayed with.

For an overnight stay to fly out the next morning, this is a great hotel. Clean, prompt service, nice rooms, foods not bad, and the view from the room, the airport tarmac, can't be beat. Overall, we've stayed here prior to flights several times. Very nice hotel.

I was only there for a meeting. I did not stay. However the hotel looked very nice.

The main entrees for breakfast and dinner was acceptable. Our professional group was over 600 so most of the the people ate in the lobby. The facilities were clean and the staff was very attentive. Starbucks coffee and Voss bottled water was a nice touch to go above and beyond

Beautiful interesting hotel built right into the terminal. Can't get any closer to the airport!

Direct access to terminal, cool lobby is a refuge from travel madness, nice room, excellent food, small but nice pool/spa. over priced.

The valet guy tonight was very rude and was using vulgar language. He should not be working with the public.

Wonderful staff, beautiful hotel, direct access to the terminal with its own TSA checkpoint! Can't ask for much more!

I love this airport! Its clean, modern and easy to navigate in and out! Caught and Uber there and back with no problems!

The beautifully remodeled Westin at DTW is my favorite pre-flight stop. Great service, food, drinks and nice atmosphere make for a much more relaxing experience than the hustle and bustle of the terminal!

Expensive and they nickel and dime for everything. WiFi charges and $5 for generic bottled water? No thank you. Eating at the restaurant, the service was slow and at the bar, the bartender was barely paying attention to the patrons. She was there but playing with the computer. The hotel looks cool but isn't worth the price. I've had better experiences at a motel 8

4x pelaton! Unfortunately rooms are a bit small but most travelling alone or for work won't mind. Biggest downside is there is nowhere to go outside the hotel due to the location but from a pure room /gym standpoint it is one of my favorites in the area.

Great hotel, do not have microwaves though. Super convenient as it is located in the airport

if you don't have your own car don't stay here the airport doesn't allow cars or other companies to pick up at the Westin here at the airport so you'll have a nice little walk to get to the vehicle

Good staff. Drinks were a little pricey but I can't complain

The hotel is beautiful and most of the staff is very helpful. The room appeared to be cleaned very quickly so some things were certianly missed. The complimentary water was not left, bathroom supplies were not all refreshed and the fitted sheet was not properly in place.

Also if you are in the north terminal it will be a longer ride than you'd expect from the hotel (not a problem with the hotel, but worth considering).

Id stay again if i was in the area, but this experience was not the best (especially for the price)

Top hotel the bed is Amazing room is pretty big and clean .
I was there for one night but I like so much .
The restaurant is very good too.

This is a beautiful luxury hotel with huge, comfortable rooms. Despite being right next to the airport runway, the rooms are quiet and private. The staff was extremely pleasant and helpful. The catered food for my conference was some of the best I've had at a hotel, and the 24 hour room service is a great perk even if I didn't use it. The hotel connects directly to the airport, which meant I could breeze through a dedicated security entrance and walk right to my gate from the lobby. However, this location also means there's nowhere to go in the neighborhood - you're pretty much confined to the hotel if you're there. The rooms are also bathed in a "signature fragrance" that provoked a severe enough allergic reaction that I had to run to the gift shop to buy a dose of Benadryl.

The rooms are very friendly, and the hotel is very nice, but the service is slow

I spoke on the phone with a lady named Rebecca, from guest services or operator, she doesn't sound helpful at all and wanted to end the call right away. Disappointed with phone service.

Great hotel, we upgraded to a runway view for our stay. They have a shuttle between terminals (if you aren't flying out of the one attached to the hotel). Loved the showers and the soaps. There was a fridge in the room but we couldn't get it booked up. They also had beside lights for late night reading. Bedding was clean and bed was comfy. Room service was available but we did not use it. The only issues we experienced were the tub had rust spots in it and the bell hop was supposed to show up by 5:45 am (we made the request at 5am) and we eventually had to leave because we needed to get to the other terminal.

Great hotel! However they never have microwaves and did not have a public one so I had to eat my dinner cold.

Hotel staff was courteous and rooms were comfortable. Best night skeep with cozy beds and darkening curtains, will definitely stay again!

Suites are huge and luxurious. Incredibly convenient for access to the airport.

Beautiful hotel,. Great security., clean. Staff exceptional

Very disappointing visit..food was ok nothing that great..service was terrible ..and restaurant not very busy..prices were very high..for the treatment we got..hotel itself isn't that good..staff dress sloppy and act unprofessional. .this location is awful..rooms are 300.00 night..definitely would not reccomend. .this place really needs better management and a complete overhaul. .this is still a Starwood resort...and is so bad.

Friendly staff, clean rooms. Minimal airplane noise even though it's right on the airport. No microwaves available, but fridges in some rooms

Wonderful airport. My first time here. Everyone so helpful

Stepped on a sharp screw that was just tossed in the middle of the room and blended in with the carpet.
Reached above my head and wiped tons of dust off the headboard. Disgusting. This is way below standards of our typical Westin stay.
The location is great. Two stars for convenience.
I will be addressing these issues at checkout because it's late and our son is asleep.

The Weston is attached directly to the delta terminal at Dtw so it is extremely convenient. The rooms are not huge but are sufficient. They come appointed with high quality linens and cosmetics. Some of the public areas are under construction, but did not take away from our stay.

Good place to spend few hours whilst waiting for your flight. Quiet, spacious and clean.

For an airport hotel, it far exceeded my expectations

$$$$$ Elegance is costly!
Very nice Hotel!!!

Great hotel, comfortable beds and robes in the room

Noisy hallways. Decent staff overpriced bar what do you expect is connected to the airport

Convenient location, friendly service, reasonable rates, nice ammenities

Best hotel near Detroit Metro airport ( DTW ) Located inside at a corner of Detroit McNamara ( Delta ) Terminal . With Vip valet parking and free shuttle from terminal to terminal just outside the entrance .

Very nice, clean and comfortable. Great location for travelers

Missed connecting flight due to weather. Site said $177 a night. Tried to book and was told $360. I call that false advertising and will never stay at another Weston ever.

Stranded in Detroit for the night and couldn't have asked for a more caring, hospitable stay! Very well taken care of at a stressful time. Would recommend for even a planned stay! Amazing staff!

Absolutely horrible service. The concierge doesn't even smile. Extremely unprofessional and unapologetic. Gave us a handicap accessible room and argued with us stating we requested for that when we had proof that we didn't. We went to The bar/ restaurant downstairs and one of the guests warned us of extremely slow service. Overheard another guest extremely upset as they were waiting on their food for over an 1.5 hours. Requested for an extra bed and were assured someone would be delivering it to our room in a few mins. After an hour later and calling the front desk , was told no roll outs were available. For being a four star hotel , the customer service is horrendous. Please do not waste your money staying here. We regret it.

Great night's stay! Nice comfy room and great location if you are flying out of the airport. The hotel had its own TSA checkpoint that made getting to my flight a breeze! I'll stay again next time I'm in the area!

This is an excellent hotel that has very comfortable beds. It is attached to the Detroit airport so it's a very convenient. There is a restaurant in the lobby. The rooms are spacious and always clean.

Great room, comfortable beds, room service breakfast was fantastic.

Hotel itself is great. The food at the restaurant was painfully slow - 20m for a chicken dish!

The TSA is nice the police and the dogs do a great job keeping us safe most delta people are nice met a few that are mean and snooty

Horrible stay..restaurant food, cold and overpriced.
Fire alarm went off, and large exhaust fan went on, could not even hear your self think over dinner anyway...
Morning of flight, tried asking a question at the front desk, regradjng the TSA line, and the front desk was rude and not helpful...over 200$ a night excepted more. Never again

Literally in the airport, with all the Westin charm. Has its own security point so you can check in online, then head on to security and be right in the middle of A concourse. Try to get an even numbered room in one of the higher up floors to get a view of airport itself. Fast and easy check in process, and the staff is super nice and helpful.

Even though I paid for the accommodation at the travel agency, I checked the card settlement and the hotel charged me for the accommodation. Of course, I reported it to the travel agency and the card company and asked them to cancel it. It was the first time I ever traveled. I stayed at a high price because I was next to the airport, but it was disappointing because it was in renovation and it was inconvenient for food and shopping. Moth

Perfectly situated for an overnight layover. The walk from elevator to room can be really long.

Great amenities and modern rooms. Has a gym, a pool and a nice club level lounge for those who can access it. Restaurant downstairs is fairly priced and has really good food.

I travel for work and stay in hotels at least 25 times per month. This hotel is by far the greatest hotel that I've ever stayed - and I mean that. Although located at the airport, I didn't hear a single airplane during my stay. The towels felt like I was being hugged by Jesus. The beds were comfortable and the room was clean and welcoming. Airport security was right outside the lobby so I was in the McNamara terminal two minutes after I checked out. I wish I could love here. Not even joking.

Hotel looked nice but building had very confusing layout and bad signage for directions

Not like there web site. Have to go through outside security and have to use their expensive room service. Food in a 5 inch deep cardboard box. Try to eat pancakes?? No water in room as on their website. Never again

I loved eating there, food was great and service was very professional. Only reason I did not give five stars was due to airport foot traffic. For the TSA checkpoint located in the hotel.

Beautiful space, fantastic, helpful and warm staff members.

Mby one day but for not we at the motel 6 baby girl

If you're stuck at DTW there is no better overnight. TSA in the hotel, delta terminals in hotel, nice rooms, serisouly great stay

Had to pay extra for the water in the room. And the money was held up on my account, but the overall service was great.

Comfortables rooms, easy access to the airport, nice and friendly staff.

Awoken 4 times throughout my rest no due to guests but due to cleaning service slamming doors on the lock bolts. No sleep till Brooklyn. Nothing you can do about this except avoid hotel.

The hotel is very centrally located, which was great. The lobby was enormous and very nice. The paint needed some updating, along with some of the hallways and congregating areas. Some areas were, however, very well maintained and looked to be brand new. Our room was nicely appointed, with a big bed and nice furniture. While there, our toilet malfunctioned. Not just a little. We called the front desk for assistance and they said they'd send staff up to check on it. They didn't come up. So I walked down to the lobby (a 5 minute walk) to get legitimate help. The clerk called a custodian and when I got back to my room, there was no custodian and no help. The water from the toilet had been overflowing for probably 15 minutes by then. Water was coming out of the bathroom door, into the room, and into the hallway. When we finally gave up and left (5 hours before checkout), I stopped by the front desk to complain and they told me (rather harshly) that they were aware of the issue. I'm not sure we'll be back. There are other hotels in the area that have time to help make things right. To top it off, my spouse and I both got sick that evening, and I can only assume it was from being in literal contact with standing toilet water for a part of the morning. So I guess 2 stars because the room was comfortable, but I'd have given 5 stars had the staff fixed our pretty significant issue.

Good hotel but limited food options. Only hotel restaurant was available near by.

Didn't stay here, but it's a nice place to hang out if you don't have lounge access at this airport. Restaurant is pretty good.

Great location and service. Staff is very friendly and accommodating. They even have their own TSA checkpoint so you don't have to wait for a long time in the general line

I travel for work and stayed in so many different hotels. This hotel was one of the best ones I've stayed. Room was clean, comfortable and quiet. The room temperature, lighting, bed and even comforter on the bed were just perfect.

Always a great stay. Especially if you're flying Delta. Right inside the terminal!

The bed is super hard and the pillow turns into a piece of paper once you put your head on it. The lobby is beautiful, but then when you get in your room, you can hear your neighbors talking on their phones at normal voices as if they were in your room. Great looking place, just terrible bed and walls. I got 2 hours of sleep because of the noise and bed.

The receptionist at front desk was not helpful, she told me she cant guarantee i get my Marriott points because we are crew. Ive been in aviation long enough to know that not how it works.... this lady did not know what she was talking about.