Anar Vyas

Review of Westin DTW

Absolutely horrible service. The concierge doesn't...

Absolutely horrible service. The concierge doesn't even smile. Extremely unprofessional and unapologetic. Gave us a handicap accessible room and argued with us stating we requested for that when we had proof that we didn't. We went to The bar/ restaurant downstairs and one of the guests warned us of extremely slow service. Overheard another guest extremely upset as they were waiting on their food for over an 1.5 hours. Requested for an extra bed and were assured someone would be delivering it to our room in a few mins. After an hour later and calling the front desk , was told no roll outs were available. For being a four star hotel , the customer service is horrendous. Please do not waste your money staying here. We regret it.