Westin Beijing Chaoyang Hotel - Starwood Hotels & Resorts Worldwide Review

One of the best hotels in Beijing with English speaking staff, the rooms are well maintained , elegant. Higher floor rooms have a nice view of the city. Most of the rooms have a bath tub with 24/7 hot water supply, coffee/tea makers, mini snack counter/bar. There are couple of restaurants, bakery , gift shop within the hotel. The staff is very courteous, happened to lose my room entry card once, the staff replaced it immediately without any questions.

This is not my first time at the Westin and would check in again. For me close enough to the office and only 20 minutes to the airport.
There is seldom anything to complain about in the category and if it is, it is quickly turned off and excused several times. The Asians are way ahead of the rest of the world.

Great hotel from Marriot chain. High standards, clean, great service. Facilities are great. Restaurants are way too high, but lots of options oitside ghe hotel in a food court.
Transportation is being hdlped with ghe staff, but the return to ghe hotel may be tricky...
Overall, great hotel in agreat district at Beijing

The hotel is very good and the breakfast is disappointing.

This is a good one. People there were nice and I had a great time there

Immaculate hotel with clean rooms and great restaurants, especially breakfast. The price is well justified with regards to the level of service and cleanliness this hotel provides.

Everything is just top top class... I want to go back again!

Great comfortable hotel but restuarants and bars closed too early.

Great facilities and nice rooms. Bad value for breakfast

Beautiful, comfortable excellent service.
The rooms are very large, well equipped.
The bed is exactly what I need for a relaxing sleep after traveling all day long in the lovely lively city, Beijing.

Had a very poor experience here. Went for a 'staycation'. The hotel room wasn't ready for sometime after we arrived (circa 3pm). In addition, on leaving some hawkers were trying to sell us tea at the door to the hotel. Just the thing our stay was designed to avoid.

On emailing to show our displeasure with the service, the person replying told us we should have told them the time while booking in advance (We did, two weeks in advance) and she questioned the validity of our claim about the man hawking tea.

After later receiving a non-apology, the girl offered us an upgrade on our next visit. An upgrade to the same room that we already were entitled to.

Hugely dissatisfying.

Love this hotel, spacious and classy. Price is higher than average but the amenities are well rounded.

Comfortable room, great breakfast, convenient location (close to subway station)

The room was ok, food was quite nice. I always used to go there but the standards have recently gone bad

I stay here all the time and it is nice when stay recongize you over and over again. James from the concierge team always goes above and beyond to ensure and excellent stay. He helped me try to track down my Bose headphones and Samsung Tablet I left on my Air China flight from Hangzhou to Beijing. He was able to call right away for me and checked up every day to see if they found them. The hotel staff are friendly. The business lounge has great views of the city. They have also noted a suite upgrade on my account since I am a very frequent guest and a Lifetime Titanium Elite Member.

Very nice. Breakfast is very good, but a little expensive. Rooms are large, modern, and comfortable.

Fitness24 hrs is quite convenient. Traffic both subway and expressway is very good. Maan coffee behind the hotel open 8 am is quite ok. Starbucks under subway is another choice.

The inside seems to be a little old.
Spacious, clean

The best swimming pool in Beijing. With a view as well.

First time staying at this hotel so I went with blind expectations. The experience was good, but the pool was unavailable for a couple of weeks. The lounge was just ok and I was surprised that the offerings were similar to the Renaissance, if not a tad bit lower in quality. I heard that my friends who were staying here had a bad time with the service here as well. There are a lot of options in Beijing in terms of Marriott hotel brands... I've stayed at the Renaissance, W, and Westin now and the Westin is probably my least favorite of the three, but not by a lot.

EDIT: Came back to this hotel for its convenience and was blindsided by the terrible service. I had checked into the app two days prior to arriving with an estimated arrival time of 2:00pm. I arrived at 5:00pm due to a late flight and upon trying to check in, they initially told me that I had to wait two hours. TWO HOURS. I laughed at the ridiculousness of that statement and requested for a manager, who was able to check me in within 40 minutes. No upgrade. Just coffee for my wait. My colleagues had similar issues and from what I heard from staff, they said they overbooked by almost 20 room! How do you do that and expect Titanium members coming back? I'll be looking for another hotel next time I'm back in Beijing.

Good size rooms and great breakfast. Service was nice and no issues with speaking English. Convenient from airport. Unusual, borderline decor choices though.

Convenient location of the hotel and excellent breakfast. The rooms are spacious and comfortable.

Very clean and very nice hotel. Meeting space was very adequate. Everyone was extremely friendly.

Tidy rooms and nice convention center. Service could be better.

Pretty nice hotel, it is newer that the Marriott Northeast and offers some better view. The price is almost equal.
The lounge is bigger and has more seating, so in the evening it is less hassle to find a place to sit. But the Marriott Northeast does offer cocktails mixes by the staff, here you have to do them yourself.

The room (I got upgraded to a corner room) was really spacious with lots of windows and lots of daylight. It was tasteful decorated and the bath was huge too.
One quite negative thing (at least for me):

The bed-sheets and duvets are made from Polyester (or whatever else plastic stuff), which will acquire an electric charge with movement and friction. This leads to having little electric shock during the night when moving in the bed. It is not really convenient at all.
For a 200 /night hotel I'd expect at least cotton or linen for my bed.

Finally the bed was made with one thin sheet and two duvets, which is totally inappropriate.


At the end of the day it is a good hotel with nice staff and located in the middle of Chaoyang. Except for the bed sheets it is well recommended.

Very disappointing for a reputable hotel. Despite early reservation of the room including baby bed, no baby bed was available on the day of arrival. Staff did not point this out at check-in, despite a request.

When asked, there were no suggestions for a solution or no examination offer as to whether a baby bed was available at least for the second night. On the second day we had to have a long discussion with the check-in staff, only then were other connected hotels asked about our advice.

Service at breakfast ok; Choice of food in other hotels but better (for example Nuo, Hilton, Hotel Jen). When asked for children's cutlery, we received a plastic fork like for take-out meals. Unfortunately not suitable for a 15-month-old child.

It is a very good, spacious hotel with nice bathrooms and excellent food and breakfast. Great location

A nice 5 star Chinese hotel.
Pro: staff is very nice
Con: they try to fast you alive. 25degree in the room is a bit too much!

90% are very good, deducting 10% because one morning, I went to breakfast later, the desktop was dirty, there was no napkin, the staff was tired, the service was slightly enthusiasm.

Excellent Chinese restaurant and very tasty. kind service

At the end of the year, the Chinese elements and customers here have had a meal.

Went for a banquet. Decent buffet... Nice rooms and atmosphere.

I stayed in a deluxe room for a total of 32 nights.
*Room condition is not bad. It was kept neat throughout the stay and the interior was reasonably beautiful. However, mold was seen in the moisture at the air conditioner entrance, and the door of the cabinet closes well and does not open.
*Breakfast is usually. It is edible, but the type and quality of food is very poor compared to the same class hotel in Korea.
*Employees are generally less and friendly, like in China, but some of the staff are toxic, making them feel uncomfortable. Many of the staff don't even speak basic English, and the staff at the concierge table are very unfriendly and blunt, making even inquiries a bad experience.
*In the room next to the hotel, despite do not disturb, I opened the door and heard an American guest very angry. Most employees press the bell twice during the day and open the door immediately. Cosiness lacking basic response
*Other transportation is convenient as the subway is in front of you, and the entire facility is observant.
*In spite of the many disadvantages, if you have to stay in the immediate vicinity, this is the place with the best cost performance.

Good Westin standard of service. Rooms are a little dated as it is one of the older Westins in Beijing but perfect for business travel.

Did not live here, but I looked at it and was very pleased.

Good memory for this trip to Beijing sponsored by Cisco.

You have the hotel listed under 2 names. Anyways this is a good Westin hotel up to the usual Westin standards. There location is good in the middle of Chaoyang area. The only b bad thing was the budget breakfast which was pretty bad.

Definitely not worth the steep price. Hallways and rooms have a musty smell, breakfast is of sub-par quality and today I had to take a cold shower as there was no hot water. Moving to the Four Seasons.

Nice hotel, good gym facilities, spacious room. Haven't tried breakfast so not sure about that

Fantastic hotel. Staff are super polite, the pool and spa area is great, rooms are beautifully designed, and the club lounge on top of the hotel is an excellent venue to have breakfast while overlooking the city of Beijing.

Good hotel, convenient location, very good well-equipped gym

It has a great variety of sauce to choose with a nicely cooked steak. Service is also superb.

Spectacular hotel with large rooms and a view from the bathtub to the city

The room was spacious and the design is high class. However, the service does not really speak English and did not understand what I was looking for. Also the street noise was a bit too much due to poor window isolation.

They are very expensive and their food is excellent especially Italian pizza ...

Quite Ok breakfast buffet. Never expect the highest product quality for a buffet of this price, but is not a bad option for a brunch on a laid back weekend.

The Westin is a kind of standard Worldwide which is not bad, not so good either. I would appreciate a higher effort in making each ones way different

Nice hotel with good equipment and professional and friendly staffs

Nice rooms. Friendly staff. SEVERELY OVER PRICED restaurants, borderline rip off....