Darren Holden

Review of Westin Beijing Chaoyang Hotel ...

Had a very poor experience here. Went for a 'stayc...

Had a very poor experience here. Went for a 'staycation'. The hotel room wasn't ready for sometime after we arrived (circa 3pm). In addition, on leaving some hawkers were trying to sell us tea at the door to the hotel. Just the thing our stay was designed to avoid.

On emailing to show our displeasure with the service, the person replying told us we should have told them the time while booking in advance (We did, two weeks in advance) and she questioned the validity of our claim about the man hawking tea.

After later receiving a non-apology, the girl offered us an upgrade on our next visit. An upgrade to the same room that we already were entitled to.

Hugely dissatisfying.