Paul Kim

Review of Westin Beijing Chaoyang Hotel ...

First time staying at this hotel so I went with bl...

First time staying at this hotel so I went with blind expectations. The experience was good, but the pool was unavailable for a couple of weeks. The lounge was just ok and I was surprised that the offerings were similar to the Renaissance, if not a tad bit lower in quality. I heard that my friends who were staying here had a bad time with the service here as well. There are a lot of options in Beijing in terms of Marriott hotel brands... I've stayed at the Renaissance, W, and Westin now and the Westin is probably my least favorite of the three, but not by a lot.

EDIT: Came back to this hotel for its convenience and was blindsided by the terrible service. I had checked into the app two days prior to arriving with an estimated arrival time of 2:00pm. I arrived at 5:00pm due to a late flight and upon trying to check in, they initially told me that I had to wait two hours. TWO HOURS. I laughed at the ridiculousness of that statement and requested for a manager, who was able to check me in within 40 minutes. No upgrade. Just coffee for my wait. My colleagues had similar issues and from what I heard from staff, they said they overbooked by almost 20 room! How do you do that and expect Titanium members coming back? I'll be looking for another hotel next time I'm back in Beijing.