Annika Wiegand

Review of Westin Beijing Chaoyang Hotel ...

Very disappointing for a reputable hotel. Despite ...

Very disappointing for a reputable hotel. Despite early reservation of the room including baby bed, no baby bed was available on the day of arrival. Staff did not point this out at check-in, despite a request.

When asked, there were no suggestions for a solution or no examination offer as to whether a baby bed was available at least for the second night. On the second day we had to have a long discussion with the check-in staff, only then were other connected hotels asked about our advice.

Service at breakfast ok; Choice of food in other hotels but better (for example Nuo, Hilton, Hotel Jen). When asked for children's cutlery, we received a plastic fork like for take-out meals. Unfortunately not suitable for a 15-month-old child.