3 years ago
I m very disappointed with Watauga Orthopedics. I ...
I m very disappointed with Watauga Orthopedics. I have been seen by Dr. Duncan for my neck pain in 2018. At that time Dr. Duncan told me to try medial branch block for pain but only to schedule it when I m hurting. Because that s the only way to tell if the injection is successful. I didn t have any neck pain for some time but recently started hurting again. My wife called the office to schedule the appointment and was given an appointment in July. She tried to request a sooner appointment so we can try the injection. This morning, the office manager called and said Dr. Duncan have refused to see me due to my history and have nothing to offer. He is the one who recommend the injection and now he is the one refusing. I have never had any appointment issues, money issues with this practice. Always kept my appointment and paid on my account. They cancelled my appointment in July without any explanation. Dr. Duncan have treated my wife, my father in law and even me in the past and now for him to refuse treatment for no reason makes me upset. I have referred many patients to Dr. Duncan, as I know many patients who work in the same line of business as I do, and have chronic neck and back pains. This is so unethical to not even follow up on a patient and just cancel their appointment and refuse treatment, that was recommended by the physician himself. Dr. Duncan and the whole practice have disappointed me. If Dr. Duncan can see this, I would like to talk to him personally and ask why he refuse to do the injection. What caused him to not see me anymore without any valid explanation?