Walts Live Oak Ford Review

We picked out a great 2018 Escape SEL. David and Glen were very helpful and made sure we got every rebate available. Also got a good price for our trade.

After several weeks of searching for my perfect car, I finally found exactly what I was looking for at Walt's Live Oak Ford.
Jonathan Abel and Kyra Hickmon were great to work with from my initial visit to test drive the car through my actual purchase. I was not harassed or bombard with calls/texts like other dealerships.
I had a couple of issues that needed special attention that Dino Daniel stepped up and took care of for me. He definitely went above and beyond making sure I was happy with my purchase and left with a smile on my face.
After this experience, I can't imagine ever purchasing a vehicle from anyone else!!
Thanks to every member of the Walt's Live Oak Ford staff that I had the pleasure of working with (can't forgot David Young)
Love my new car and truly appreciate EVERYTHING you all did to make this a GREAT experience!!!

Friendly staff and great service! Went to get an oil change and was in and out in less than 30 minutes!

From service to sales, you'll love your experience here!!

I always have fun with all I meet . The service is great most of the time only kidding its all the time.

This dealer is a joke, I will make sure I tell everybody to stay away from here.

Shop rags were left under hood, and oil was left all over engine. It appeared the tech was in a hurry and not much attention to cleanliness was a facture. Don't think I will be using quick lane for servicing needs in the future.

Completely happy with my experience at Walt's Ford in Live Oak, FL. These guys don't quit until they find the vehicle you will love!

My husband bought a new truck from Samantha. He had such a great buying experience I decided to buy myself a new car a couple of weeks later. Samantha was a great help in helping me decide which car was best for me. I am more than pleased with the options that she showed me to help me make the best decision for me. The service department did my first oil change and it was quick in and out. Thanks so much Samantha.

Staff very nice and knowledgeable. Gave us a great deal on a rental car while our truck was being fixed. Just kept us in the loop the whole time. Emergency truck repair was fixed in a timely manner as we were just traveling through on our way to central Florida.

Great place to buy a new car. Small hometown feel, very quick with purchase. I liked that it didn't take forever.

The service I got from the dealer was very good. I don't have any complaints about the dealership. My complaint is with the damn finance industry. Hell, they treat people like they just got out of a federal prison. There no more than a bunch of money grubbing blue bloods. But the dealership was just fine!

I won t go anywhere else for service on my car! Great fast service

People looking for an old school, down to earth business to spend their money then this is the place. This establishment is run on old school values with morality and honesty at the top of the list of reasons why you should pay them a visit

Our experience at Walt's Live Oak Ford, was very positive and our Sales person, Chad Strait, was very knowledgeable on the Ford 150 and very helpful to us in explaining the details. Chad provided us with a enjoyable experience throughout the transaction and left us with a positive feeling also about Walt's Live Oak Ford. We will recommend Walt's dealership and also Chad Strait to our friends.

Great price for oil change and fast service. Recommend to any expedite van it's close to the expressway. Thanks guys

Yesterday I purchased a new 2016 Ford XLT FX4 model from Walt's Live Oak Ford. Josh was my dealer. The process was smooth and painless and was the best truck buying experiences that I've ever had. I at no time felt pressured or uncomfortable. My recommendation is that you go on line, find the vehicle of your dreams and submit all the information to Walt's for a hassle free car buying experience. I hope you enjoy it as much as I did.

Very Friendly and professional group, great experience no hassles. Friendly staff and very helpful. Will go nowhere else. Thank you again for all that you all did for me. I will be telling all my friends and family

Best dealership experience ever Donnie Allen is the bomb

I had an awesome experience. Customer service was great and salesman Donnie Allen was very professional. Overall everyone that help make my purchase was excellent. I have told several others that are looking to purchase a car to go to Walt's Ford.

I couldn't be happier ! The sales team bent over backwards to get me taken care of. I absolutely love my new Ford focus hatchback! My salesperson Kyra was amazing and made my purchase a great experience. Thanks again guys

After shopping around I stopped by Walt's Live Oak Ford and WOW!!!! They beat all other prices and my sales person Kyra was wonderful. Will continue to due business there.

The service after the sale is very good. Honest dealership with great prices, thank you for all the years of fine service.

From beginning to end....service, employees and anything in between...top notch....

We are looking to purchase a car in the next 6 months or so. Some places we have looked at, the people are on you like butter to butter. Then you can't shake them even after you leave if you mistakenly give them your phone number. We did not have that here. They listened to what we were saying. We will be purchasing in the near future maybe sooner IF we see a car that is in good condition and fits our budget. We appreciate the employees help here and that they knew when to back off and let us look.

Grandsons first truck. Good price and
Safety was a main issue

I've been looking for the perfect Ford Edge for two years, and Walt's had it. Very Happy Customer. Thank you John!

I m from out of town and was shopping this area of Florida for my new truck. I chose Walts dealership for their selection.I was pleasantly surprised by the thoroughness and friendliness of my salesperson. Their team was very helpful, and a true one stop shop . They took very good care of me. I am extremely happy with my new F250.

"Big Dave" lives up to his name...very tall, curious, and has an amazing attitude. Thank you for your help and generosity. I am not very fond of salesmen, but Big Dave changed that outlook.

My Ford Focus had issues on my way home from ATL to Tampa. This dealership addressed my issue in a day, got me to the nearest hotel for the night, and had my car ready to go first thing the following morning. Robbie was a great help, and they even dropped me off and picked me up from the hotel. Great customer service. Thank you!

We had a great experience with the staff at Walt s. We appreciate being made to feel like part of the family throughout the purchasing process.

Bought an 2017 Ford F-250. Great staff and experience.

Great Service Great People Great Prices. Definitely would recommend everyone to come here for all of your service needs

Jonathan and Chris are very friendly, helpful, courteous and professional. They made us feel welcome and valued as customers and made our entire purchase experience easy and stress free. I highly recommend Walt's Live Oak Ford to anyone looking for a new or used car at a very reasonable and fair price

Great customer service and Dino Daniel has streamlined the process to make it stress free. We have bought 3 cars from him in the last 2 years. Thank you so much for your great customer service and making us a part of the family.

A very pleasant experience I definitely would recommend them to anybody else and we'll go back

Drove over from Jacksonville to buy my new F150 King Ranch. The first thing I noticed was not being tossed into a shark tank like at the corporately owned dealerships. They took a lot of time to give us exactly what we wanted, helped us work through using the technology in the vehicle, and were amazing throughout the buying process! Worth the drive!

Go to Walt's, they will treat you right!

Excellent experience from start to finish. Very personable and helpful in all aspect of my purchase. Treated me like family every step of the purchase.

My 2017 Ford broke down on the side of the interstate in Georgia with 24,000 miles had it towed to Walts Ford they did repair work under warranty 1600 miles later the truck broke down again had it pulled to Palms Ford in Gainesville where I was told there was contaminants in a fuel they voided my warranty after warranty was voided I had it pulled to another mechanic shop where they found that the gasket for the sending unit was left off in the initial repair at Walts Ford it cost me two tow fees and $1300 to have the system cleaned and repaired to be able to drive the vehicle not to mention walts had the truck for over a month and a half to repair it the first time one week after the truck was back from walts I had to take it back for a cracked fuel line and spend another day waiting on it to be repaired when I called and spoke to the manager at Walts to tell them what was found The service manager told me I was on my own they were not going to reimburse me for the repair work that had to be done because they improperly repaired it the first time And pretty much wrote me off I have tried to contact several times to get them to reimburse me the fees I had to pay to get the truck fixed properly and still no response I have contacted Ford corporate and waiting on a response from them at this time but I will never take anything to walts to get it fixed again

Just got a 2014 Ford escape. The saleslady (Kyra) as well as general manager (Bryan) where top notch. Everybody there was very helpful. Pleasant experience and fast. Big THANKS to all.

Very disappointed in our salesperson. She had no clue what she was doing and should have never been left alone to do our paper work. Which was pretty simple as we had check in hand from our credit union. After an hour doing paper work she then says I'll have the vehicle detailed. What! Should have had it detailed before the sale. We were not waiting any longer. So told her we would detail it. Over all pricing was very fair and dealership personnel was very nice.
Oh and we get a Free oil change! WOW!

First, the good... our salesperson was friendly and not pushy or rude, as some I've encountered in my long life. The vehicle itself appears to be a solid, good-riding, low mileage, mechanically sound vehicle based on approximately one week of driving it.
The not-so-good... I was told the vehicle would be "detailed" prior to finalizing the purchase and taking ownership. It would seem there is a considerable difference between the dealership and myself regarding what constitutes a "detailed" vehicle... in my experience detailing is the process of thoroughly cleaning a vehicle, inside & out, removing any interior rub marks from cargo items such as furniture, bicycle tires, and the like... not necessarily deep scratches, but black marks made by tires that can be removed with a bit of soap and elbow grease, that kind of thing... in short, getting the vehicle looking as close to "new" as is possible. Regrettably, this was not the case with my vehicle. Upon observation in the week I've owned the vehicle, my impression is the "detailing" consisted of an exterior wash and tire black applied to the sidewalls of the tires, maybe vacuumed the interior. There are light-colored drip or splatter marks of unidentified origin on the insides of the door openings and also on portions of the seat materials that soap does not remove... I've been able to get some of them off of the hard surfaces with acetone, but I am not too enthusiastic to try it on the seats. Open the tailgate and there is old, dry dirt around the inside surfaces of the opening and tailgate itself... again, not how any vehicle I have owned has ever been returned to me after a detailing job.
As for the tires... good rubber on the front, raggedy worn tires on the rears... same manufacturer but different models from the fronts. Lastly, the vehicle was furnished with only a half-tank of fuel... maybe not a big deal to some folks, but every single vehicle I have ever purchased, new and previously owned, was driven off the lot with a full tank of fuel... multiple dealers in multiple states.
Now, I realize this was not a "new car", and do not expect it to be pristine and looking showroom new... but folks, to purchase this vehicle my wife and I drove roughly 250 miles round trip, to the dealer and back home. We are well past 65 years of age, and it was a long trip and a longer day.
Being aware that the dealership made a TON of profit on this vehicle, I don't feel a proper detailing and a full tank would have been unreasonable to expect.
Understand, I have no problem with our relationship as far as courtesy, respect, and friendliness are concerned... I just believe the "dealer prep" aspect of the deal could, and should, have been better. When all is said and done... we ARE satisfied with the vehicle itself, and our sales person. Unfortunately, this vehicle purchase was not a five-star experience...

Brought a car not even years ago, the transmission slipping and the air compressor went out. Just a total mess what I had to go through with them and the car. I would not recommend on buying a car here. Complete rip offs.

Fast and friendly service. Go see Josh for your next vehicle.

great experience...went in there with little hope of getting a car but came out driving a 2008 Nissan Altima! Josh was great to deal with and we left as happy campers with an excellent vehicle...thanks, guys!

We have had great service each time we brought our Expecition in for a check up. We are always treated very good by the rep in the Quick Lane Center we appreciate that more than we can day. He makes our experiences pleasant.

Will never buy a vehicle from them again bought a brand new mustang made raddling in the door since I bought the car I told them they told me they would fix it. Then a year after having it my seat belt is now not working called to see if I could get my door and seat belt fix and then told me my car was out of warranty by 2000 miles after I told the guy the door has been a problem since I bought the car! Was told I would be charged to fix the seat belt. Do not buy anything from them.

If I could give this company and negative star I would. We purchased a 2012 Ford Flex from then on December 31st. Weather was still cold then so never really ran the AC. Weather started getting warmer AC never really work properly. Then when the first rain came of the season the Vista roof leaked into the radio causing the radio AC controls all to short out. Took the vehicle back to them to see if they could fix it. This was an absolute waste of time and a joke!!!!!. Never could get an answer on what the problem was, just that part that I had purchased offline was bad. Had to purchase the part offline because I could not purchase one through Ford due to it being so far on backorder they couldn't even give a delivery date for the part . The car was given back to us saying that we needed to return the part to where we bought it from however they left the part inside of the dash no way of getting it out. Went back to them again to see if we could trade out of the vehicle due to the fact that we've only had it for 5 months, in the car obviously had serious electrical issues Got a lot of smoke blown up our rears and Alot of lies and a lot of no call backs. I would recommend you take your money out of town if looking to purchase a vehicle. The only positive thing I can say is the salesman Santi was very helpful and trying to get help. However management is an absolute joke. Like I said we will never purchase another thing from Walt's Live Oak Ford and will warn everyone we come in contact with to stay away

They gave me very good help about the Ford Company in Lake City as I will never buy one from Roundtree Moore Ford ever again

Pleasantly surprised that a truck I thought they no longer had, had not sold. Jim, our salesman, was exceptional. Chris was very friendly and helpful. I would highly recommend Walt's Ford to everyone.

I purchased a vehicle from them. Only had it a couple of days and the engine light came on. Then when you turned on the AC it started clicking. I was very upset! When I called and spoke with a manager he replied that they were not going to fix it. So that just shows that they're just putting used vehicles on their lot without checking them out. I would not recommend anyone I knew to them.

Bought a 2009 rav 4, needed a tire, took 3 weeks, Donnie told me they were sending me the title, wrong you have to go to the D M V , they'll tell you anything to sell a car! get everything in writing!

I leased a new Ford Fusion.The service was excellent.The sales person was thorough, polite and accommodating. Tech service for the car was superb.
I give them a 5 star rating

Very attentive, professional, courteous and informative. Very happy with the service and purchase.

The most pleasant car buying experience I've ever had. Thank You Crystal , and they delivered vehicle to my home, which is far from Live Oak, Fl. ! !

I called initially and spoke to a Jim. When I had asked via the online site for the internet price, I received a call from a woman named Sharon. I repeatedly asked for this 'online price'. She refused to give me one, citing the need for my credit checks first. Why? I simply WANTED THE PRICE OF THE CAR! We haggled for 2-3 days, and finally she told me the car I was interested in had sold the day before! OMG! I then asked for the price of a 06 Hyundai Sonata, which had been for sale for around $4,000 until they put up a 'call for price' online. I had to get quite firm with this woman, and she finally called me back, to tell me the price was $11,000+! (A 2006 compact?) I checked the Kelley Blue book price, they hover around $5,500. I'm so angry with the run around I received from this woman. I'll try one more time with Jim, and will update my experience. I'm attempting to purchase from here, because of the decent reviews I've read. I'm praying this Sharon is an anomaly. Hmmmm...,.

everything went smooth, from check in to rolling out the door.

Very friendly staff. Worked hard to get us our vehicle.

Excellent buying experience and customer service. Sharon was awesome!

Kelley served my needs and took care of my service. He and the technicians who took care of my vehicle went above and beyond to provide outstanding service. I look forward to my next service visit and will continue to service all my vehicles at your facility.

Horrible service... communicated with a salesperson then drove an hour and the truck was sold the day before .. horrible sales personal and communication

I purchased my vehicle, and had the pleasure of working with Dino Daniel and his phenomenal team. The customer service was great! I would recommend this dealership to anyone In search of a new or used vehicle. Ask for Dino and he will definitely work on your behalf to get you the best deals.

Friendly, polite people. I did not see "high pressure" sales techniques typical of most agencies.

Traveled to see truck offered on truecar.com they refused to honor offer saying they didn't include the $4,995 lift kit in the offer. They then wanted to sell me a different truck. Too many dealers to choose from to be playing bait & switch games. Don't waste your time here!

Not to good of a dealer. Had me waiting to see if I get approved for hours. to tell me at the last minute they can't help me is been more than a month and I'm still resiving letters from banks I have resive at least 50 letters telling me and not approved all from different banks.they will mess your credit up even more.i went in there with a credit of 600 and my trade in and they mess my credit up .but I have a good loan now thanks God I didn't get a a car from them.so watch out they also try to trick you on a lease.so you won't own it