Walter Bauman Jewelers Review

Caring and honest team. Selection is always top notch and current. The floor team is knowledgeable and has a very deep understanding of what works for any occasion.

Janet is ALWAYS pleasant and willing to assist.It is so refreshing to know that as a saleswoman customer service is TOP priority to her.

Shopping at Walter Bauman is always a special experience. The merchandise is so unique and the staff so welcoming and knowledgeable. Whether I need an unusual gift or simply feel like treating myself, this is my go to store!

I feel so blessed to have such a wonderful jeweler so close to home. Every time I've been into the shop, I've gotten amazing and quick service. The staff is very friendly and helpful.

Whether you are looking for a gift, something for yourself, or need a repair (or whatever you need), I highly urge you to check out this shop. You will be pleased you did.

HIGHLY RECOMMEND!

Walter Bauman Jewelers has a beautiful large selection of jewelry and the staff is extremely nice and knowledgeable. I was looking for a special gift and Barbara helped me giving excellent suggestions, explaining about the various qualities of diamonds, etc., and very patiently helping me select the best gift. They have a customer in me!

I love shopping for Estate Jewelry I met Janet she is a wonderful and very patient sales person. I was there Saturday December 4 for a watch battery she was so helpful and I would recommend her to anyone she is a valued employee. Janet keep up the good work.

JANET IS WONDERFUL...ATTENTIVE, COURTEOUS, AND ACCOMMODATING!!!

Penny Starks......
Best Jewelry store ever! Love Janet! She always finds just the perfect piece for me!

Although very nice staff and jeweler, as an inexperienced customer, I was charged an exuberant amount of money for a setting they made for me that was not worth all the money for the ring quality that I received back. I only realized how much I overpaid after I did more research which I should have done prior. If money is not the object then this is the place for you

I should start by saying I never buy jewelry, but i stopped in to get a watch fixed. Janet assisted me with the watch, and I ve been wanting to get a ring for a long time. She found me exactly what I was looking for, she wasn t pushy and made it a great experience.

Went to Walter Bauman in West Orange to have some small diamonds replaced in my engagement ring setting. They were courteous, knowledgeable, and did a beautiful job in replacing the stones and cleaning the ring. I felt that I was in excellent hands. Highly recommended!

Great selection of New and Estate Jewelry great loyal Customer Service!

Such a bad experience today. I walked in and waited about 4 mins until someone walked to me, that was after the manager told 2 older woman to stop chatting it up. Neither of them wanted to work that day I guess so they both looked at each other to see who was going to assist me. Finally one walked over and so rudely asked what I needed. I said I needed a replacement battery for my watch, she grabbed it it from my hand and said it would be $28 because of the type of watch it was (which I didn t mind). But she was so rude, I decided to take my business elsewhere. I rather pay more somewhere else where they are a bit nicer to be honest. I used to come here all the time, but not anymore.

DON T GO HERE! These guys are the epitome of incompetent. It s a shame as well because they decent merchandise. However, so does several other places that are definitely more worthwhile going to, which I strongly urge you to consider before ever thinking of going here.

Never have I met people so incompetent, so transactional, so fixated on the sale opposed to the customer service experience. I am actually disgusted with their level of service, lack of integrity, and their handling of my recent situation with them.

Story: I purchased an expensive Movado watch in 2014 from the mall. A small piece of the buckle part of the watch strap broke. So I took it here to get fixed because WB sponsors Movado. Opposed to replacing that small part, they insisted on replacing the entire band, which they made me pay for. However, the manufacturer of the watch stated they re supposed to replace it for free because I owned the watch for over 2 years. So they deliberately lied to me to get a sale. Which is just a classless, disgusting tactic, and they should be ashamed of themselves. The worst part was THEY PUT ON THE COMPLETE WRONG COLOR STRAP ON IT. Now the watch itself appears more dull! So not only are they dishonest and not helpful, they re also dumb as well! Thank God I wasn t there to witness this (my father was the one who picked it up) or the scenes would have been flat out bad. I don t know if I m more mad at them, or myself for initially listening to them. Either way, PLEASE.. JUST NEVER GO .. THERE!!

Loved estate jewelry and personalized customer service

Exceptional experience at Walter bauman!!! Russel helped me out and he got my watch working and fitted to perfection.

Ross Fields at Walter Bauman is great. He made the process such a seamless and easy process for us. If you re ever looking for a jeweler, look no further and head over to Walter Bauman and ask for Ross. You will automatically be treated like family and he will assist with anything and make your vision a reality.

Janet was a wonderful help with assisting me in all my needs and left very satisfied with the service and my purchase , thanks again Janet!

Janet was so helpful what a wonderful sale person
She always know what Jewlery is right for
Knadya

I broke off a diamond on my Hidalgo ring and decided to bring it to Walter Bauman Jewelers. I picked the ring up today and you can't even tell where the diamond broke off! Exemplary service! Walter was very nice and a pleasure to deal with! I I would recommend this jeweler to anyone looking to make a purchase or to have a repair done!

I just left Walter Baumen Jewelry and had the one of the best shopping experiences I've had at any jewelry store. Due to my job I'm always in a rush so I really appreciate when I get a knowledgeable and efficient sales person. Dan Miller was exactly that. I asked for an opinion on a chain for my pendant and within 30 minutes I had purchased a beautiful chain for a great price and had my existing chain cleaned for me. This is a great example of true customer service. He knew what I would like, was helpful and knowledgeable in his suggestions, helpful in pricing and went above and beyond by offering to clean my other chain all while having friendly banter. This is a true gentlemen and excellent salesperson.

Janet is always helpful, love this store, everyone knows me by name, highly recommended for all your jewelry purchases. Stop by , amazing collections

This jewelry store literally saved me today! I lost a diamond in my ring and they fixed me up quick and with great quality!

Janet was really helpful with my purchases. She did a great job. Thank you.

Disgusted by my treatment at Walter Bauman. My family has been long time customers at this store, and we have brought my grandfather's antique Bulova watch for battery replacement for years. Last year, we purchased a "5 year battery plan," but yesterday, they refused to replace the battery, stating their documentation said the battery was for a "Rumor" brand watch. Even after I did an internet search to show there is no watch brand that even exists with that name, and that perhaps the information had been entered erroneously, and despite that we've brought the same watch here in the past and were long time customers, the employee refused to honor our 5 year plan. He was rude and dismissive, and gave no regard to our long history as honest and loyal customers.
I am appalled by how this was handled - and the refusal to honor the age-old "the customer is always right" - not to mention we had just made an expensive jewelry purchase days earlier for my brother's wedding this week! Absolutely disrespectful and callous treatment, and you most certainly have lost a family of customers. Shame on you for how you treat your local customers.

Always a great spot to go to for a gift, watch repair or anything in between! I love it. Definitely always going to be one of my go-tos!

We can t say enough about our Walter Bauman experiences.
I purchased my fiances engagement ring in April of 2017.
When it came time to purchase our wedding bands we knew we were definitely heading back to Walter for those. Eric was beyond helpful to find exactly what we wanted (as one of the wedding bands was not something of the usual) and at the price we knew we needed to be.
We left both times extremely happy and will be back for future purchases.

I had a great experience working with Eric K. in selecting a beautiful engagement ring for my fiancee. He was very helpful in explaining the basics about diamonds and found a great stone in my price range. I would highly recommend working with Eric.

My mother purchased her wedding rings from this jeweler and when my fiancee started shopping this was the first place that he started looking. He purchased my ring from them and I love it!!

Eric helped us at the Clifton location, before it closed. He did a fantastic job helping us to customize our selection, was patient and knowledgeable, and even stayed late so we could complete the process! We were very happy with the result. Thank you!

Tremendous experience, great service, love a terrific local small business!

I always find something I love in the estate section

Erik was a great help. Went out of his way to help us out. Definitely will be coming back

Ask for Barbara! She is extremely knowledgeable regarding inventory and trends. She will help you put a personal touch on any piece you are looking for. Plus, Barbara is a pleasure to talk to!

Great prices. Great customer service. Never a bad choice.

With patience, care and professionalism Walter Bauman Jewelers of West Orange helped us restore and renew heirloom family jewelry. The whole experience was terrific. I highly recommend them! Thank you Theresa !

After having an issue with service with the West Orange location, I was contacted by the store owner. He listened to and addressed my issue. All problems were solved to my satisfaction. I appreciated the follow up by management and their desire to rectify any problem I had.

Dan Miller is a real gem, no pun intended. Love the estate jewelry and the great customer service that Dan provided to my sister and I. Can't wait to go to this wonderful friendly first class jewelry store again.

Not only did I find beautiful vintage Mikimoto pearls here at a great price in the estate section, the jeweler service is top-notch. I had already had them resize one ring; today I had them take a large solitaire from its old setting and remount it in a 1930s art deco setting I found online. They did a superb job, adding millegrain detail to the prongs and polishing it so it sparkles like crazy. I would recommend both the sales staff AND the jewelers for all your fine jewelry needs.

I ve been a customer for more than 30 years and I ve had the pleasure of working with Number of sales persons over the years from Rita to Mr. Bowman , Janet is on par with all the great sales persons .I have had the pleasure of working with over the years . Keith

Janet was very helpful and I would definitely return to this store.

Hello,
I would like to begin by letting everyone know BUYER BEWARE.
I came into this store (West Orange, NJ, 07052) on November 10th 2015 and spoke to one of the sales persons on the team. I will not disclose the name so they shall be referred to as R . I was picking out a gold name necklace for my mother for Christmas. I had picked out a 14K gold necklace with a nameplate. I did not like the chain that came with that necklace so I asked if I could choose another chain. R showed me other chains and helped me pick out a different chain for an additional cost. The original nameplate and chain was $200. The separate chain was going to be another $200. The grand total was going to be $400 plus taxes. I was fine with that price. R stated that they could reduce the overall price by $40 by only replacing the chain. I made my mistake here by saying I think that the original chain s gold is worth more than the $40 difference, so I want to keep that chain as a backup . That is when things started getting suspect. R said that there would be additional charges at this time for putting the new chain onto the nameplate. I asked R how much and they said that they did not know and would have to get a manager. The manager had left for the night so R stated that a manager or R would get back to me the following day November 11th 2015. At this point I felt tension in the air and realized that they might not want to get back in touch with me. Still I waited all day for someone to get back to me. I am sad; because, I was referred to this place by multiple people and now I have to go back and tell them about this incident. I am posting this on November 11th 2015 at the latest possible time as I have waited all day for their response. I will be following up and posting an update shortly. I am letting everyone know BUYER BEWARE. If you have any questions or need me to elaborate please leave a comment.
Regards,
Jonathan

Went to trade in some old jewelry, they really took care of me and gave me top dollar for my old gold and silver. I'm always hesitant about trading gold or silver in because I'm never sure if I'm actually getting what I deserve, but I was very comfortable here and have made this my new jeweler for all my needs. Thank you guys so much, see you soon Walter Bauman!

Today I went to Walter Bauman Jewelers in West Orange to have some of my moms jewelry that I inherited, appraised. I met with Dan Miller who did the appraisal for me. I love going to this place, everyone is always so friendly & proffesional and Dan proved that once again. He explained everything he was doing while appraising my moms diamond that my dad bought her for their 30th anniversary. Dan confirmed, my dad had great taste in jewelry!
I had such a pleasant time and Dan was a blast to hang with for an hour. Plus, he cleaned the diamonds and OMG I can't stop staring at this ring.
I would definitely recommend Walter Bauman Jewelers to anyone looking for good quality jewelry from a very reputable company. They have been in this location for over 50 years. However, it doesn't look like my Moms store anymore. It's beautiful inside, I could spend hours just looking around. It s bright and cheerful and the entire front of the store is all floor to ceiling windows and it s always spotless.

They also do repairs and buy gold, sometimes adding 20-30% to the total.
In addition, there's plenty of parking behind the building.
Love the grandson Walter too, he's always smiling and so pleasant.

Went in to get an idea how much they would buy my wedding band and engagement ring for. The jeweler threw both of the rings into a little bucket scale. It was a terrible price not worth mentioning what they wanted to pay me for the rings. Never going to them nor will I recommend them to anyone.

Our very first time visiting the West Orange store. We have a wonderful experience. Janet is awesome. Keep up the great job! You a very lucky to have her in your team. Highly recommended.

Do your homework when it comes to selling your fine jewelry and diamonds. I would not suggest going to WB. I was shocked at what they offered for a very nice quality diamond I was selling. I received 4 times that amount from a very repuable jeweler in Manhattan.