Walser Mazda Review

Johannah was my sales rep I had the pleasure of working with at Walser in Burnsville. She took time to get to know me and what I wanted before taking action to help me find my new car. I was nervous about finding the right car and Johannah effectively explained and helped me find what financially and practically worked for me. She made my needs a priority rather than making a sale. I would recommend her services to anyone seeking guidance in purchasing a car!

"Leased a 2015 Mazda 3 in April 2015. The staff was friendly and let me take my time and ask endless amounts of questions. Would recommend to future car buyers (or leasees)"

I had the best experience buying my new car and Walser Mazda!!! Kendra and Eric were both amazing to work with. They both made the whole experience easy, fun, and painless. I will be a Walser customer from now on!!!

It was a great experience for this second time around. I purchased my brand new Mazda 3 back in 2008 and I liked the experience. I have used the dealer for service my car ever since. This time I came back for a purchase for an used car and again I have a great experience. I worked with Joshua Mathiowetz and he even though his experience is more solid on the Mazda brand he was able to help me to find the perfect fit Honda CRV 2015. I am happy with my choice and Joshua helped me to find all the answers for the car before making my final decision. Keep up the great work Walser Mazda.

I had a great experience with this dealership. Aldo helped me out and he was very professional, knowledgeable and honest. I would recommend this dealership to anyone looking for a new Mazda.

Josh Mathiowetz found me the best car! I Love my Mazda 3! Have never been happier! Thanks for all the great help you gave me!

Super nice staff and I think their low price, no haggle policy is fair.

I have been buying from Walser Mazda in Burnsville now since 2005 wheni bought my Mazda 6 which I for 11 years! I traded my Mazda 6 in for a 2014 Mazda CX5 back in 2016. I have had great service every time I go there!! This time I am now leasing instead of buying and once again the service from Jesse (New car sales manager) and Jason (sales) was outstanding! Great to work with! I was able to test drive on my own, they answered all of my questions and sent me home with a full tank too in my new 2020 Mazda CX5!!

I got a car I love for a great price, but what stood out the most was the incredible customer service. Johnny and Michelle were both so generous with their time and knowledge, patient with me as they answered all my questions. I had done my research before coming in to buy a CX-3, and felt that they were honest and open with me about advantages and disadvantages of the car and offered packages. They both spent time making sure everything was just right before I drove away in my new car. An overall great experience.

My husband and I's experience buying our car here started out as expected and was pleasant. We did our research beforehand and came to this location for a specific car and it went pretty quick and effortless. That's why I give it two stars. Otherwise the series of events that happened afterwards was excessively frustrating and so unnecessary. On the day of buying the car, we told them we were moving to Denver and so they helped us to complete the paperwork to register and pay the licensing fees so I wouldn't have to worry about doing it twice within MN and then in CO. Okay, great. Except I never received the new license plates and I had to contact Walser many times to request a new paper permit since they expired every 30 days. I was put in touch with Matthew C., their new vehicle manager to get help with this and I got absolutely no where with him. Over many phone calls and emails, I was reassured by him that it was being looked into and that I should just wait longer. Three months went by and nothing was confirmed with me. My husband and I decided to escalate the situation with the GM and it turned out that the paperwork was never even mailed in or completed. So we waited patiently for 3 months, being told it was being checked into and that "these things take time" only to find out that none of it even happened. So I only assume that Matthew lied and wasn't checking into it - just ignoring our requests. Considering we spent $25k on a new car, I would have expected a little more reassurance and work on their part. It wasn't until we had the attention of the GM that things got done. He connected us with their titling person and voila, within a week or two we were refunded for the money we paid to have the car licensed and got the title mailed to us so I could go to the DMV and do it myself. I'm very thankful for his help as it was a HUGE relief to get things moving and finally have answers but wow, what a waste of time, stress and so unnecessary. That goes without saying, I certainly don't need or want to be contacted by Walser about this as it's all been dealt with but I felt compelled to share.

I was very happy with my experience, I didn't feel pressure to purchase, but was well informed. I got more than I was asking, and it was appreciated that the salesman wasn't paid on commission, making it a more trustworthy experience that was easy and efficient. I would recommend for anyone to shop here. I bought a Mazda CX - 5 when I wasn't expecting to find a car that day at all! Certified pre-owned, very pleased with no other problems.

Iryna was great to work with, she was very helpful and knowledgeable! We are very happy with the whole car buying experience at Walser Mazda

Burnsville Mazda staff were super helpful with my first car purchase and attentive to my needs. They gave me a decent deal for my old car. Paperwork process was painless and quick thanks to Aldo!

The service at Walser is always excellent. I needed my battery replaced along with an oil change and they got it done in an hour. Since I did not have an appointment I expected to wait and they still got it done. They are awesome.

Jacob Rothers was excellent from start to finish. I walked in and in 2 hours I was driving out with my new car. Very up front and professional. honest and forth coming. Loved the entire experience and he made it happen! Thanks Jake.

Sam Aldoubal and Cedric Koukal were the absolute best! Great service, knowledgeable, listened to our needs and found the perfect car for us! I highly recommend them when you are in the market for a car.

Iryna was very helpful and wonderful to work with. A great experience purchasing our car.

Unbelievably positive experience. Alex is a great representative for Walser and its values

I am loving my new Mazda CX-5 and I had a great experience buying my first vehicle at a delaership. Sasha was so welcoming and honest about the questions I had and everyone made sure I was comfortable with the purchase before driving out the door.

I would recommend Walser Mazda and Sasha to anyone looking for a new car or SUV!

I bought a Mazda CX-5 this past summer from Aldo - great experience. I stopped in last Friday night right before close to purchase the WeatherTech floor mats. As I was purchasing from parts, Lucas was behind me and offered to put them in my car for me. What a nice surprise! I wasn t expecting that and he also answered a few other questions that I had about the car features. Thank you Lucas!

After looking for 3 months for a vehicle to replace our lease, we ended up at Walser Mazda. We had some other not so great experiences at other dealerships and this was SO much better! We worked with Aldo, Michelle, and Bret and they were understanding, patient, and truly wanted to give us the best experience possible. We got a great price on a fun 2016 CX-3 Grand Touring. We love it! Will definitely return to Walser dealerships in the future!

Quick and easy experience. Patrick was great! Thanks, Walser Mazda.

I recently leased a new Mazda CX-5 from Burnsville Walser Mazda. Aldo Garibay was my salesman, and I had a most excellent experience there. From the start, Aldo was courteous but not pushy. Aldo was very knowledgeable about all of the Mazda vehicles. He was able to answer every question we posed to him, and if he happened to not know the answer on any little detail, he was not afraid to admit it, but also sought out the answer immediately. While test driving the different models, Aldo made me feel comfortable in the car. Normally, I would feel a bit nervous to drive a new car but his calm manner put me at ease.

I was filling out a survey for Walser Mazda and thought, you know, I've literally just written a review I should post it somewhere else as well.

"I talk to the same guy every time I come into the store and I've always got the feeling he's there to help me, not sell me. I absolutely hate being sold to, customer service is about finding a solution to someone's problem not convincing them of things they do not need. I'm a bit surprised every time because my assumption/experience with larger stores is there is an inherent lack of personal connection and honesty...which is the opposite of what I feel here. I couldn't tell you if the gentleman remembers my face or name but I'm ok with it, I always get a straight answer that's the best for me, not the bottom line."

With two German Shepherd dogs that frequently ride with us, the back of any vehicle must be flat (or almost flat) and without any gaps that could cause injury. I spent several days looking at other makes and models, however they did not meet my requirements. When I stopped at Walser Mazda-Burnsville, Brian Collins understood my concerns and took the time to show me the backs of the CX-5 and CX-9. Both vehicles met our requirements. The next day we stopped in for a test drive and to learn more about the CX-5 Sport. I bought one! Brian Collins, our Customer Specialist, was personable, knowledgeable, able to answer all our questions, talked about the 'highlights' of the SUV, patient while we measured this and that. After waiting a few days for some 'extras' to be added, the vehicle was picked up last night. Joshua Mathiowetz, Customer Specialist, spent about 1/2 hour to 45 minutes explaining the 'how do I..." of the SUV. He too, was personable, knowledgeable and able to answer all our questions. All in all, a great buying experience. Zoom Zoom!

I had a great experience at Burnsville Walser Mazda! Tim Kahlow was an awesome salesman to work with. He was very helpful in finding the right car for me with the options I was looking for. Thank you Mr. Tim for making my car buying experience low stress & no pressure. Highly recommend Burnsville Mazda!

Recently we purchased our first Mazda from Walser Mazda - a red 2014 Mazda 3 Hatchback. We are having lots of fun driving our sporty new vehicle and are ready to head out on our first road trip!! It was a very positive experience throughout the entire process. We loved Johannah, our sales rep. She was fun and very knowledgeable! Thanks Johannah!

Excellent experience at Walser Mazda! Highly recommend to anyone. Very organized, thoughtful, and knowledgeable!

I'm 23 and fresh out of college. I actually work in a very similarly structured sales environment - cell phone sales. What I really liked about the sales team at Walser was that they are non-commissioned, so it was a no pressure experience for either myself or the sales associate I worked with.

Upon pulling up in my old 2002 Mazda Protege 5 hatchback with a 5 speed manual, Dana Schimke greeted me like we were old high school friends - before I even reached the door. It was my first time getting a new car, so she patiently walked me through the process and answered all my questions. I kept her there for three hours or more and she never lost patience with me. Amazing!

I came knowing what I wanted: a black 2015 Mazda 3 Grand Touring Hatchback with a 6 speed manual and all the bells and whistles. I expected to pay $391 per month on a sign & drive lease.

The best part was when Dana was on the phone with the Mazda Credit people coming up with a monthly payment. I told her my absolute threshold was $399 per month. She comes back to me after talking to them with a little post-it note in her hand. She looks at me and says "It''s not $399...." At this point, I'm of course thinking that it's all over and I'm going home empty handed. Nope! $358 per month AND she got me all weather mats with that $358 price (the weather mats were $100, so it only bumped the monthly maybe $1 or $2).

From one sales associate to another, bravo to your sales associate's techniques and I was very pleased with your whole business in how well you all upheld CORE values. Thanks for hooking me up with a first new car that is more of a car than I ever thought I'd afford and for less than I ever thought I'd spend. I cannot offer enough praise for Dana and the whole Walser Team. Truly the best in the biz.

Do NOT buy from Alex! My 2016 Mazda 6 has broke down twice and left me stranded on the side of the road! I called to see what optios he could suggest. He was short, rude and unempathic! He offers absolutely no customer service after the sale!

I understand that this is not the fault of Walser Mazda, but I was scared and unsure of what I should do. Mazda's Customer Service was very helpful and reassuring during each of my situations.

Giving it a 4.5 so I ll round it up to a 5! Everything here was much easier and more friendly than other places I went. They failed to mention that the car needed a part until a couple of days after I purchased it, but they covered the cost. I also felt very rushed during the actually sales process, but all of my questions were answered and I am very happy!

I went there to look at cars and was helped by Anna. In really enjoyed doing business with her and even after buying the car was helpful when something stopped working. When I brought my car back in everyone was really nice and it turned out that a connection just disconnected. I was 10 minutes early and was helped right away. I was out nothing 15 minutes.

Had taken my wife s vehicle there for a serpentine belt, The service we had was OUTSTANDING!! Would definitely recommend this to family and friends

Non-negotiation dealership. You can't negotiate the price of the vehicle. If you want to pay thousands more than you should, but don't have the confidence or courage to negotiate with a salesman, this is the place for you. For everyone without backbone, who can't be bothered to spend an hour saving more money than you probably make in a several days, this is the best place in the TC. If you walk into a car dealership ready to pay sticker because you don't want to feel bad, go to Walser's dealerships.

I had explained when we took a test drive here that I had found a competing offer over at Morrie's in Inver Grove heights for a similar vehicle with similar mileage and asked the out-the-door price while doing a test drive. The number he came back to me with was outrageous when compared with the competition and he made no effort to counter offer or deal in any way. Here the price is the price. Morries actually got the out the door price down for me even further from their initial offer which was already beating Walser. If you are looking to cut a deal I would suggest passing these guys up.

Fantastic and Fun!
I had an awesome experience at Walser Mazda. I was treated with the best service I've encountered while shopping for a car.
The welcoming hospitality and personal care I received from Gen Mgr,
Bret Juedes, let me know Walser Mazda really cares about their customers. Bret made sure my experience with Walser were simple, easy and fun.
The Miata I wanted was no where in the Twin Cities. Bret found the exact Miata I was looking for in Chgo and had it shipped to Walser in record time. It was here in 2 days! Scott Myers continued the smooth process and had all my purchase paperwork ready the same day!
Purchasing my car with Bret and Scott at Walser Mazda was a fantastic experience. They do it right!

Bought our '16 Kia Sorento from Anna Smith and the Walser crew a couple of weeks ago. Anna was wonderful to work with! She was very educational and forthright with all our questions. She has this calm presence about her and never presumptuous! It was the most comfortable and confident I have ever been with a car sales person. Thank you for your patience!
Thank you to Michelle, who had the gas tank filled so we weren't any later to a family gathering on the other side of the twin cities (didn't plan on purchasing that day, but so impressed)! That was so considerate!
My sunroof needed work done in the first week, so not only was that repaired while it was in, they provided me with similar vehicle to use during repairs and they addressed 4 other service bulletins. I'm very impressed with the value of the extended warranty purchased, as well. Thank you Walser!
Would highly recommend anyone seek Anna Smith and Walser Mazda for their next vehicle!

Couldn't be happier about my buying experience with Walser Mazda. The salesperson was not pushy in the least and listened to my wants/needs to help suggest a car. It was a nice change of pace from what I've experienced at most dealerships. Personable, knowledgeable, and very relocatable!

Johannah and Michelle were extremely helpful and pleasant to purchase a vehicle from. They went above and beyond to find us the right vehicle. They searched other locations other than their own and brought the vehicles to us and stayed late to finish up our transaction. They were extremely knowledgeable.

This is a great place if you're looking for a Mazda. Aldo, the saleman who helped us was knowledgeable and courteous and we got a very good deal on our Mazda CX-5...will definitely buy from them again

Alex, the salesman at Walser Mazda was extremely helpful when we purchased a used CX-5 today! He made sure we knew everything about the car and made the process very easy. He did a fantastic job and anyone else who buys through Alex won't be disappointed by the customer service and great attitude!

Let me preface this by saying; I don't remember ever leaving a google review before. It's not something I do.

Ordered a thermostat and pair of radiator caps for my 88 RX7 on May 30, 2018. Drove 35 minutes after work on 5/31 to pick them up. Turns out I didn't need the caps, counterman said they'd have to ship them back so I just bought them.
Opened the thermostat box when I noticed the label had the Mazda Part # written incorrectly (No dashes present). Thermostat is stamped "Motorad".

Motorad is an Israeli company started around 1994, and I have tried all three of their thermostat lines in my car. All three shared similar symptoms (insufficient flow, running hot. I've learned after research, that the general opinion is that no aftermarket thermostats function correctly due to the design of the block. Running hot a single time can kill a rotary engine's coolant seals and require a rebuild.). I work in the automotive industry and my cost on this particular part is $3.47.
It is physically impossible for this to be a factory thermostat. The company did not exist when Mazda contracted a supplier.

As soon as I saw the stamp, before even leaving the counter, I asked pretty dejectedly "Is it possible to get a real OEM thermostat?"
Counterman replied without even glancing at the part "That IS the original OEM thermostat."
I get it, the parts department probably doesn't know any better. I didn't return it. I crumpled the box out of frustration and it can't be resold in that condition. I just want to drive my dream car again but that's being put off after spending my free night this week to drive out there.

You'll probably get a laugh out of the water cooler story about the kid in tears in the lobby over a stupid little part for his old slow non-turbo Mazda. That was me. I'll be ordering my parts from Japan from now on and will buy my 6 at a different dealer. Thank you for disillusioning me of my notion that dealership parts are better than the junk I sell for a living.

Great service. Exceptional staff and a very comfortable waiting area. I bought my car here and have always taken it here for service.

Iryna was incredibly helpful. I got exactly what I wanted for the price point I wanted. Car shopping has never been more enjoyable!

Our 2005 Lincoln Aviator broke down but was drivable for a short distance. No nearby Ford garage. We pulled into Walser Mazda to ask where we might take the car and it was suggested we check their service department. A gentleman looked at the car and said they could go ahead with repairs. It took some time as Mazda obviously does not store Ford/Lincoln parts. Repairs were successfully made. Meantime we were treated very well. A nice facility. Wifi, coffee, snacks were available. Very professional. If I lived in the Twin Cities and were interested in a Mazda, I would start with these people.

Great service and courteous staff. Highly recommend.

I bought a CX-5 at Walser Mazda over the weekend and had an AWESOME experience! My salesman, Nate Woolwine was very patient while I test drove multiple vehicles and decided between trim levels and colors. I had a monthly payment budget that I was trying to stick to and he and his team lead, Matthew did everything they could to help me find the right car that I could afford. I ended up leasing my dream car and couldn t be happier! I would recommend Walser Mazda (and Nate and Matthew) to anyone looking for their next vehicle!!

Walser made my car buying experience convenient and I felt safe during Covid 19. Daniel answered all of my questions and was friendly and knowledgeable. Thank you Walser

Mick and Matt made leasing a car for my son a breeze. They took the time to make sure that the Mazda 3 was the right vehicle for him and my son just loves his new car. Thanks again guys for taking the time to make it a great experience for us!

Great experience with Cedric who helped me navigate the many different options within the Mazda car line up. Very happy with the purchased vehicle.

We recently bought a Mazda 3 from Walser Mazda.

Buyer s remorse!!! The country of origin for the Mazda I bought turns out to be Mexico; the VIN# starts with 3. I did not know this fact at the time of the purchase and off course not made aware of it. I read that the new plant in Mexico has quality issues. At about 900 miles car's 'low oil pressure light' went on and brought it back to the dealer and they are still trying to figure out what went wrong. Just be aware prospective buyers check the VIN#.

Alina was WONDERFUL to work with and "uncle" Sal was also great. Seriously, so happy I bought from them!

Walser Mazda was an awesome buying experience. We got connected with a salesman named Brian Collins and he went above and beyond to help us. He explained things to us, didn t haggle us, or push us into buying. We ended up purchasing a 2016 Mazda CX-5 and we couldn t be happier! We will definitely be going back if we ever need another car and will be recommending to friends!

Awesome customer service! They made it so easy to buy a new vehicle.

I had a great experience buying my Mazda CX-5 with Alex Grasdalen. He responded to my initial email inquiries promply (even on his vacation that's dedication!) and set up time to meet with me. I was surprised that the manager Brycen made it a point to introduce himself to me -- my past experiences with car dealers have all been high stress and confrontational with the salespeople and managers employing unfair, nefarious and unethical practices. But Burnsville Mazda takes out the price haggling and "driven by commission" aggressive sales practices -- and they give fair trade-in value prices. What I really liked was the "in-and-out with a car" speed of the sale. Usually, it's a whole day affair where I've been trapped in the dealership. Alex helped me choose a car quick, talk through it and get me out the door -- personally, that's how I like to buy cars. If you know the car you want and the price range, Mazda (and Alex) made is easy and painless. Also, Mazda has great-looking vehicles. Highly recommend Alex and this dealership if you're in the market for a Mazda.

If you are shopping for a new or used vehicle, I would strongly recommend you first stop by at Walser Burnsville Mazda and ask for Timothy Kahlow to check out their inventory. Mazda cars are very reliable (CX-5 my 1st Mazda no issues, traded in for a CX-9) and Timothy Kahlow is a very exceptional, competent and great Customer Specialist! This review is a sincere expression of my thanks to the staff at Walser Burnsville Mazda, especially Tim Kahlow, the Customer Specialist I worked with when I purchased my Mazda CX-9 in October 2018. My purchase was made possible because of his knowledge and experience of cars including Mazda cars, his professionalism, and the level of commitment and dedication he showed during the entire transaction which made my purchase at Walser Burnsville Mazda go very smoothly, successful, hassle-free and stress-free! Working with Tim made my car buying experience a very pleasant one. Tim also took care of all my paperwork and was very effective in getting everything done on time! Thanks Tim!

Stephen at Walser did a great job helping me purchase the vehicle I wanted. I drove from out of state because the price and condition of the vehicle was superb. The lot and dealership and very welcoming. Stephen was a great help, wasn't pushy, and was very knowledgeable about the vehicle and features. I will go there for my next Mazda.

I'm loving my new little zoom-zoom! Ken and Sal got it ready for delivery on a moments notice and did a wonderful job of explaining all the features! Friendly, efficient and the perfect car. Thank you Walser Mazda!

Staff is kind and helpful. When buying a car they try to give you every discount they can. They don't work on percent commission so they focus on customer experience. Great place for first time buyers. I return for regular vehicle service even though I live in the cities now.

Loved buying from Walzer Mazda. I worked with Aldo and he was great - definitely a no pressure situation. Would definitely go back!!

Great customer service especially by Johnny, and Michelle. Provided extensive knowledge and they knew what they were talking about, every question was answered. Overall, great experience for my first time going to buy a car from a dealership. They helped me with everything from getting a loan and what kind of plan I wanted to add or not add. I felt no pressure from them at all. Everything went well, and I got the car I wanted, which I love!! I would highly suggest this dealership to anyone who s looking to buy a car.

The Walser Mazda dealership is the only dealership where I haven't felt anxious during the entire process of purchasing a vehicle. Johanna was amazing and made me feel at ease immediately. She is so genuine and I appreciated her going above and beyond to make me feel comfortable. I look forward to working with her in the future.

My visit to Walser was my first dealership experience. I went in as prepared as I could be, ready to defend myself against the dreaded "car sales guy." Well let me tell you, fate partnered me with the best rep I could have asked for - Brian Lee. He was a "real" person, open and honest with his opinions and answers to my questions. Not to mention, he's passionate and knowledgable about vehicles and encouragingly supportive of Mazda. Brian made me feel completely comfortable upon introduction, through the test drive, and even throughout the paperwork process. (Oh yes, I knew I was buying as soon as I put that car in drive.) I highly recommend Walser based on my experience. Thank you Brian for a great experience and getting me acquainted with my first new vehicle!

Bought my first car here. Had a great experience. Love the perks, free car washes. I really love the service department. Answers all of my questions!

I bought my first car from Wasler Mazda with the help of Brian and could not have had a better experience!

Stephen Flemal made my buying experience.

TLDR; When it is busy, you need to seek out a sales person as they might not respond to you based on your profile. Stephen is a great representation of what Walser staff should strive for, and provided me with confidence in my first new-vehicle purchase.

As someone in the arts, I tend to not have the suit and tie look that could be associated with buying a new car. I understand the ease of profiling me as someone who would be there to "joyride"... that would be wrong. I am a person who researches and investigates for months as to not waste another person's time. I came in to the dealership on the Saturday after Thanksgiving, so needless to say it was busy. Knowing the CX5 was the vehicle for me, after months of looking at a variety of cars online, it was time to test drive one. I walk in, as you would expect salespeople and customers everywhere, and initially I appreciated the lack of pounce associated a potential sale. I stroll around the various makes on the show floor, without a single person acknowledging me. Again I get it, busy. Receptionist ignored me with work, eyes down--thats fine. I make it to the CX5 on the showroom floor and precede to walk around it a couple times. I sit in the drivers seat and skim the material in the glove box and not one person has talked with me. I put it back, and precede to press all the buttons inside (as any good customer of a dealership should do), still no one. I get it. I'm sitting in the car, who could see me? I then get into the back seat, make sure my larger frame fits comfortably. I slide over to the passenger side and exit the vehicle. I get into the front passenger seat and give that a try, still no assistance from anyone--at this point I'm feeling the repeated "I don't want to deal with that" glances from the staff. I get out and, you know, shut a car door inside of a building, so obviously people looked in my direction. Another five minutes goes by, as I am opening and closing the rear hatch, folding up and down the rear seats, with multiple doors of the vehicle open. I get around to the driver side and am messing seat so it folds down completely, when Stephen walks with a casual greeting of "How's it going?"
I respond with "Well, I would really like to talk with someone." (I guess that is why this post is so long....).
Stephen responds with "No one has talked with you!?!? Let me finish up what I'm doing and I will be over in two minutes."
Two minutes later I am talking with someone!

Soooo after 25-30 minutes of not having any help from anyone, I am glad Stephen was the person I got to work with. This is where all the negativity I have with Walser Mazda ends. As mentioned before I know the ins and outs of this vehicle as I have been reviewing it for over 6 months. Stephen doesn't skip a beat and knew all answers to all questions I had. We got in one and went for a test drive. As conversations unfold it becomes evident that I know this is the car I want, I am at a time where buying a new car makes sense, and it is Stephen who gave me confidence with the potential of the Mazda brand and the Walser employee training program. The car was sold before I entered the dealership... I left it to how I was treated as a customer to decide where I would buy. Walser, You are lucky to have an employee like Stephen Flemal, as you would not have this sale if I had to wait any longer to be acknowledged.

Stephen not only went the extra mile in getting me the vehicle I wanted, but made the transaction of that new vehicle incredibly fluid and easy to do away from the dealership. This allowed me to walk in, sign some papers and drive away in under an hour. I can't express how grateful I am to have worked with Stephen, He truly made my buying experience. I made him a thank you card that I wanted to share with you.

Sorry for my rambling but I hope this review addresses the issue of stereotypes associated with new-car buyers. The 9-5 is dying and so is the look associated with it--be ready for younger buyers in jeans and hats.

I bought a used car for my son and was unable to be there in person so the whole interaction happend from Portland OR. Sasha and the team were super helpful and accommodating start to finish. This is the second used car I've purchased from Walser in the past 3 years and that one is running great! My folks buy their cars from Walser as well - it's always been a positive experience!

First time working with Walser Mazda Burnsville and it was a very pleasant experience. I came in to sell my 2018 Chevy Camaro and the transaction was very easy and smooth. Jack Michaelson was my sales rep and he took care of everything for me and made the process super easy! Once the Camaro was sold, he helped me order my new 2021 Mazda 3 Hatchback Turbo Premium Plus which arrived sooner than expected. Jack took me through the whole buying process effortlessly and answered any questions I had about financing, add-ons, scheduling service, Mazda Connect and its app. He also gave me a tutorial on how to use the car's infotainment system as well as the main functions of the car. Even after the car buying process, if I had/have any questions, Jack is always there to get me answers in a timely manner and if he doesn't know, he does his research to answer the question(s) as soon as he can. Overall, very nice dealership with great staff and if you're looking to work with a top-notch sales rep, you have to work with Jack Michaelson!

Went there with my wife and got a 2010 lexus and Jack Michaelson was a huge help in the entire process and made getting the car a breeze he was a great sales person and helped us get the perfect car

Brian was great to work with! The car is exactly what we were looking for. Their computer system provided a final price that was over $1400 higher than what was estimated the day before. Brian's manager looked into making the it right for us, but wasn't able to do so.

Gorgeous facility, friendly staff, competitive prices!

My Mazda CX 3 had a tricky problem with the A/C that required a couple of visits to diagnosis and fix. The service staff were very patient and thorough, and eventually figured it out.

Our long time friend and favorite mechanic Rich Mattern referred us to Scott Myers at Walser Mazda when we needed to add another Mazda to our household. Scott was very patient as we made our way through the selection process spending the majority of two Saturdays with us as we considered our options. His no pressure approach and thorough product knowledge was so helpful. We chose to lease a Mazda 6 GT and have been very happy with the decision - our third Mazda! I would recommend Scott to others!

Friendly staff , I do the services for my Mazda sometimes even without appointments they are willing to help

Any Walser dealership will treat you with dignity and respect. Great service and staff.

Recently purchased a CX5 at Walser Mazda. I worked with Aldo and it was a very pleasant experience. I would definitely purchase another vehicle at a Walser dealership in the future.

Cedric Koukal and the whole Walser Mazda team were wonderful in helping me lease a brand new CX-5! Cedric was both fun and professional. He provided great customer service while being friendly and personable. I am so grateful to the team for providing an exceptional experience and being so welcoming to the Mazda family! Thank you everyone! I cannot wait to do business with you in the future!

This was my second time shopping for a car Jack Michaelson was my salesman and he made things very easy to understand, and overall made the process quick and easy, plus I got a great car for a solid deal!

Johannah and Alex were absolutely fabulous! Alex greeted me right away as I got out of my car and was extremely pleasant and knowledgeable. Johannah was very helpful in the paperwork process and made it extremely easy for me! Great service as usual!!

Patrick was great on helping us get the right car for our situation. He went through all of the details of what goes into the lease and what should be added into it. He was very accommodating and knowledgeable. I would recommend him to anyone wanting to use Walser Mazda Burnsville.

I bought my first car 2 days ago and the experience was amazing. Ken was very helpful to me for choosing my car and explaining every detail. Two-thumbs up!

We just happened to stop by Walser Mazda bc we were looking at another vehicle close by. I had a particular pice point, which other dealerships weren t accommodating to. Iryna was great. She pointed out the cars I potentially would purchase and we went on a test drive. We continued to look around elsewhere, but my mind kept going back to Walser Mazda. Iryna made the experience comfortable and relaxed. I walked out with a car that i was happy with and within my price range. Thanks!

Exceptional Customer Service. In search for a new car, Iryana was helpful & responsive to initial questions about the vehicles. She was the reason we returned the very next day to do more shopping and then based on availability, we worked with Tim. He as well was knowledgeable, patient - didn't pressure us to 'make the sale', and gathered all the details we needed to make an informed decision. The friendly, great customer service buying experience at this location, is why we bought our very first Mazda vehicle that day!

Great experience! Daniel was knowledgeable about the cars / different add-on options and took the approach of having a conversation about stuff versus pressuring me into anything. They had the best deal on a car relative to anywhere else I looked - so really happy!

This dealership is different and in positive way! Josh was extremely helpful, knowledgeable and friendly. He made the process straight forward, informed us all the choices and happy with our infinity Q60 we bought! Really appreciate his help.Will be a customer again, soon.

I was there yesterday and couldn't have been happier with my experience! Joseph made sure all my questions were answered and that I understood all my options. I left knowing I made the right decision with my purchase. I love my Mazda CX-5!

Sales person was knowledgeable and patient through a process that we all know is a difficult one!

I have always had fantastic service from Walser Mazda. Their prices are fair and about market rate (coupons can make it a good deal), the repairs are done well and quickly, and I have 100% trust in the service advisors and what they tell me. I've specifically worked with Mike and Josh a number of times, and they're always super friendly and knowledgeable. I've always been warned not to go to dealerships for service because they overcharge and lie to add to the bill; Walser Mazda has completely annihilated that idea in my mind.

I had a good experience working with Aldo Garibay at Walser Mazda. I received information upfront on pricing for buying and leasing, which was very important to me. At no time did I feel pressured to upgrade from my plan. I received a good trade-in value for my existing car as well. Everyone seemed to coordinate well at the dealership; I would choose to do it again. Very pleased with my Mazda CX-5!

Amazing and they go above and beyond to make sure you get the car with the qualities you need and love!

Huge thank you to Aldo and his team for staying late to hook my boyfriend up with his very first car! He's so excited to be joining the Mazda family thanks again for everything!

Perfect. I came into getting a new car very stressed and worried...After I was connected to Alex Grasdalen and we began to run numbers, he handled my anxiety with respect and sympathy. When all was said and done, I realized how thankful I am for the whole situation! I'm in a fantastic car and I'm loving life!

We had a great experience at Walser Mazda. Aldo was our salesman, and he was friendly and knowledgeable. There was no pressure to buy. We loved the no haggle policy. If you are looking for a Mazda, I would give Walser a shot.

My daughter enjoyed the car buying experience with Brian Collins so much that my wife and I also bought a car from him. Brian takes the time to fully engage you in helping you to understand the model differences along with how the tech packages can be best utilized. The Walser staff is excellent!