Elaine Ng

Review of Wallace LLP

I called the firm to organise a commissioner of oa...

I called the firm to organise a commissioner of oath to winess my signature for a required document and endured incredibly rude customer service from reception. Please find below the email I wrote to the firm.

Dear Mr Newman

I would to make some points about the customer service I have received from your reception.
I needed to get a sworn declaration of solvency signed as part of my mortgage completion and found your company listed on the internet.

When I phoned through to your reception the woman was incredibly unhelpful. Whilst I understand that the person who deals with such things is unavailable today and that it would be difficult to confirm an appointment I was completely unimpressed by the response your team offered.

The receptionist asked me when I was free, as I have a number of appointment and calls that I have on during the day that I can schedule as required I asked the receptionist what times the appropriate person worked. Her response was to say that she couldn t tell me that. I then asked what time was the office open and she replied between 9 and 6 but that the relevant person doesn t provide the service before 10, at lunchtimes or after 5pm. The receptionist then took my name and number and said she would get back to me.

When I asked for her name she refused to give it to me. I then recieved 2 missed calls on my mobile, when I called her back from my work phone she then proceeded to tell me she thought I was being rude. I told her that I thought that opposite was true and when she continued to shout at me I hung up on her. She then proceeded to call me back to continue her rant.

To be perfectly frank there are plenty of other people that provide this service and I will definitely not use your company for such work. Nor will I suggest that anyone else ever use any of the services you provide as your firm appears to be incredibly arrogant, rude and unprofessional to deal with