Hotel is clean and nice but it is the first time I checked in a hotel that has no in room refrigerator for guests, the space for that is there but there is none, when I asked the reason why I was told there was a $ 30.00 charge per day to have one in my room. That was a minus for the hotel
The service is excellent!! Had our engagement toasting party at hideout area, and staff was amazing!!! Thank you so much for everything, it was amazing night to remember! Thanks Robert and Duo you two rock!!!
Staff was very accomodating. Hotel is modern and clean and has a very cute pool and outdoor restaurant. We will definately stay again when travrling to LA!
We had been upgraded from our original room, which was a nice surprise. Parking in this area was challenging. The green light up water fountain stairs were a favorite of my 3 yr old daughter. Called for an extra blanket at night, at first no one answered the phone, then the blanket never came. Overall, clean and modern vibe with quickly front desk check in/out service.
Very relaxing experience. Lots of waterfalls. Not crowded. Lots of room to spread out
Lux hotel in safe, central LA location. Staff are attentive.
Five star service ,its a great place to stay . They bent over backwards to address my needs . They staff is great
This hotel is close to so much, UCLA, there is a target, cvs, lots of restaurants, bars...
the service was fantastic at the hotel, the gym was closed but the pool is beautiful.
As of July 17th there was still construction at the front of the hotel. When at the pool you will hear construction.
Interesting experience! Service is great, slightly a bit old looking but it is all compensated by smiling faces and nice hotel rooms! Would recommend for overnight/2 night stayers
Kids are welcomed here. Amazing service from Abby !!! Loved how she brought my kids a kids cup without asking. That was very thoughtful. For many places we have gone this has been by far the best service we have had. We will most definitely come back. And sit I. Her section as well. :)
Nice place near UCLA campus. Would stay here again.
Incredible rooms - plenty of space. Great location.
This was one of the best hotel experiences I have ever had. Everyone from the front desk staff and bellman to the valet and room service were so friendly and helpful. Stay in the mega suite, its huge!
Service was so fast and amazing, also the beds are sooo soft
Solid hotel that has undergone a variety of renovations over the past few years. Great pool area, but can be a bit of a scene on weekends. Gets super crowded due to pool parties and this means hotel guests won't always have access to a lounge chair.
I called and made reservations over the phone and simply asked for a room with 2 beds. Upon arrival I was greeted by the front desk clerk telling me our room had 1 king size bed, but I could upgrade to a room with 2 beds for an additional charge. I was then told I could keep this room for the original price I was quoted if I could show them the confirmation email they never sent to me. I will not be returning to this location. Also the room is cramped.
End of rant.
Really good stay but keyless check-in was broken so had to waste time
He needs more atmosphere. The rooms are very normal. I was in a suite but it did not meet the expectations. Very small bathroom
I definitely had higher hopes off this Beverly Hills property, but it disappointed a bit in terms of room views, service levels & perks that you usually expect off the W. The pool side is amazing though, and obviously is well located in the UCLA neighborhood.
I'm not blown away by the W in Westwood. Quite frankly, if it didn't have the W name, I'm not sure if it'll still be in business. The staff is kind and the facilities need some cleaning up. A light bulb shattered in the shower while I was in there.
Im a platinum member. My firm has 20 rooms booked at this hotel for a pre-negotiated rate of 255. We've had these rooms for over 4 weeks. I was looking to have this rate honored for a room that I was to book for an additional 4 weeks. They would not honor the rate. SPG is over rated, over priced, being a member provides little to no reward.
Nice place, but the room was lacking some basics. No coffee maker, glasses, etc.
Very close to the UCLA campus with excellent customer service, very friendly staff. Was upgraded to a suite despite the high occupancy during graduation weekend.
Great spot for a night out. If you ever want to know what a good steak is all about you should be there right now!
I went for a professional function in the evening on the second level. We had both the outdoor deck space and an adjacent meeting room. The food and bar service was great, though it was chilly outside and they only brought out heat lamps later in the evening. The interior decor is quite dated. Valet parking was friendly but expensive (discount price of $16).
We were in the PH and it look more like the basement beds were hard room wasn't up to par but I guess parking was way to high to say we were guest
Checked in extremely late workout issue. For to my room and found what looks like an old piece of a chicken tender on the floor. Too late and tired to call management about it and would have forgotten about it, but I was offered to take this survey so there it is. My second night here seems to be going swell though.
It's a nice hotel. Have stayed here multiple times. Rooms are luxurious but not modern. Location is great. Service is good. Staff is courteous. Will stay again.
The food was really good. We extended our stay because the staff was awesome and the resort was kept spotless.
Not a good Hotel for me. TV service kept going out, hot water is none existence and don't even try to heat your room because it won't go past 72 degrees. Not sure why I had all these problems at this place, this was very unusual for a Marriott brand. But I personally can't recommend this nor will I return again. Oh and for lunch you have to eat outside in the cold.
Food at The Hideout is okay but more expensive than it was when it was The Backyard.
The hotel is starting to show its age. Great pool and open space in the entry way.
A lot off exploring todo and very nice elegant areas.
Love it here! Pricey, but worth it! The rooftop has good views and is always a good time for late night drinks!
My favorite place to stay in LA.
Great location.
Incredible staff.
Good pool.
Affordable.
Free snacks.
Big rooms w/ comfortable beds.
Awesome lights in the bathroom.
Great service, large rooms, delicious F&B outlets and a very nice location in Westwood. Definitely recommend!!
Room was quite nice, bathroom was a little disappointing.
Coolest main lobby lounge area, don't mind waiting there again. Interesting scene, very modern feel inside. Rooms are also decorated and designed well
This is specifically for Kayla at wet bar - one of best servers I ve ever had. She was amazing.
Great hidden gem near UCLA good prices for amazing hotel rooms
Had dinner at STK restaurant at the w. Hated it. I had the duck it was salty and rubbery. Also more expensive than it was worth. I won't be back.
W Hotel are the worst. I've been having various issues since I arrived. This is going to be my last W Hotel visit. I'm just ready for this vacation to be over.
The restaurant is luxurious. I went to STK. It's very dark inside. Parking is valet. The steak was very good, order a bone in ribeye eye for $ 52 from 20oz. Drinks are well done order a moscow mule. In comparison to other restaurants for bistek I like much more Mastros, 555 East, Del Rae, and Morton's. Although it's not bad the restaurant did not fascinate me.
Perfect place to be in the middle of all the things to do in LA area.
Somewhat good! Except the air in one of the rooms, it would not let us put it down which meant some hot nights. Being that this is a well known hotel you would expect someone to help you with the bags as you arrive, it didn't happen.
$42 a day to park is the only bad thing I have to say about this hotel.
GREAT STAY!! VERY FRIENDLY STAFF AND ACCOMMODATING STAFF! THANK YOU EDGAR!!!!!!
Spent midwinter vacation with the family. Fabulous suite was just that: Fabulous!
Staff were amazing. Attentive to every detail and we really felt at home. Looking forward to returning again!
Great location, staff ranging from concierge to restaurant had such pleasant attitudes. Breakfast by the pool was scrumptious!
The best stay! Really enjoyed the service. STK steakhouse was delicious as well.
Great service. Amazing hotel with their best service at very reasonable price.
Cozy spot to hang out in the UCLA / Westwood area, with indoor and outdoor poolside seating. Drinks and cocktails are not necessarily that great, though.
Pretty, clean, and friendly staff. Way better than W Chicago
trendy hot spot in the westwood area with super fun pool parties during the summer and rambunctious evenings at STK. my only complaint is that this can be a loud hotel so if you want peace and quiet, book somewhere else.
Spent one night for a business trip and really enjoyed it. The room was very comfortable, well decorated, and spacious. Excellent customer service and friendly staff. The outdoor restaurant had good food for breakfast and lunch.
Slow the day I went there. Service and top notch waitress second to none!
Just stop staying at other hotels.. do yourself a favour and put The W, Beverly Hills number one on your speed dial. Kayla at the front desk will make your stay extra special:):) wake up people.. The W is captaining the ship;)
Swanky place to eat and have drinks at the bar with friends.
If you like service and nice rooms and beds this is not your place.
Got upgraded to a "fabulous suite" which was fabulous. Took off one star for a AC unit which would not cool and maintenance took one hour to come fix it. The pool side breakfast was great. Superb location and interior as most W was great. The best part of the hotel was the valet staff
The hotel was great, but I had issues with their valet service. Make sure to take a photo of your odometer prior handing over your keys. I woke up the following morning to find my car rental had an additional 105 miles added.
Totally not worth it.
Parking fee is 40$ , not included in hotel fee, and is higher than nearby parking lot. Breakfast is not included either.
The service is just so so, worse than its counterpart in HK
Wonderful service by pool for brunch. Great staff and delicious food.
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