Vision by Design Optometry Review

Very good selection of glasses and sun glasses. Whatever look you are going for you will find it at Vision by Design. I have bought quite a few pairs of glasses at this store. The staff are great, especially Sarah M. She makes sure your glasses fit well and you are totally satisfied. Check this place out you won t be disappointed.

From start to finish they were amazing with my 2.5 year old daughter. They welcome with big smiles and are super friendly. They explain everything in full detail. This is our second visit and myself, my husband and kids Will do all our vision care now for as long as we can.

The lenses were very difficult to make but they did everything they could to provide the best service ever. Didn't give up on them and my glasses needed to be sent to Texas I think. Any how took longer than expected but it was worth the wait. I am so happy with my glasses. They did a real good job. Excellent customer services!!!Thank you

I have seen many Optometrist, and Dr. Keep is the most knowledgeable and professional. Dr. Keep and her staff have very good attitude towards their job. Every single time I want to ask them some questions, and they always explain it to me with much patience. In Dr. Keep"s optometry, there are many advanced equipment which can ensure it that you can get very accurate prescription. I have a very awesome experience in Dr. Keep's optometry so that I highly recommend Dr. Keep!

I went to buy new lenses for my glasses and while he was adjusting them he broke the nose piece off. I asked if they could fix them and they said no and that I would have to pay to fix them. So I paid $400 for glasses I can't even wear.

This place is great. The whole team makes you feel comfortable. They take care of our whole family and Dr. Keep is great with our kids (9 months and 3 years old).

This place isn't children/family friendly. Was there with my two children and wife to have a general exam. My 3 year old toddler accidently broke a holder for children's glasses and was told I needed to pay $50 for it even after we had paid $500+ for our exams. Staff were very rude and demanding the payment, did not have coloring books, crayons, toys etc to keep them occupied. I offered to repair the holder as it was a simple fix but told that wouldn't be the case nor would they let me keep what was broken. I would recommend going to McCormack Optometric Centre which is a short 5 minutes drive from here. Great service, professional staff, has toys, a dedicated area for kids to play, and a reef tank.

Great service - they go a step beyond. They fixed my glasses, purchased elsewhere, on my first visit to purchase safety eyewear. When I went to pick up my new glasses they fit me in right then and there for contact lens training and consultancy with the optometrist. Have dealt with 3 people on 2 visits and all were pleasant, informative, knowledgeable, and willing to go the extra mile to make me happy.

Updated 17/11/18
Once again, service is exemplary. Each staff member goes above and beyond to meet your needs, be informative and accommodate any reasonable request. Repaired my third party glasses again, provided a thorough check-up, followed up on how I was managing with contact lenses and answered a variety of questions.and were very helpful and knowledgeable in the selection of new glasses.

amazing experience every time. Everyone there is professional, kind, and intelligent. This is a well run business. I highly recommend them.

Dr. Keep is very knowledgable. I learned that prescription alone is not
enough to have good eyesight. She examined the back of my eyes and is referring me to the retina specialist to see If I need any surgery to correct
any abnormality that is happening behind my eyes. Hopefully this can correct my vision.
The optician Abigail is also very good in many ways.
I would recommend Vision by Design to anyone who has other issues with their eyes.

Tessie

I visited Vision By Design months ago, I have thought long and hard on this, I generally don't like giving reviews - so here it goes..... .... they gave me a very limited selection that I could pick from, I was not givin the opportunity to browse a large selection of glass frames.
The glasses I did purchase have a nose piece that I am severely allergic to. They offer no refunds.
I had to buy a new pair of glasses. Again they selected for me.

To date I am still struggling. I don't usually rate nothing, however we are talking about $1000.00 here.

Emma was fantastic, super helpful and explained all my options. Direct billed my insurance too!

Always a good experience. Staff is courteous, professional and efficient.

Always a great experience when I am in need of contacts or glasses. Great customer service and knowledgable staff, especially Sarah M. She always goes the extra mile to make sure you are happy and will help you pick out the correct style for your face shape and personality. I will definately be coming back.

Very Friendly, welcoming, and helpful.
With all that is happening they are maintaining high standards for cleanliness, and client safety. Thank you!
Can't wait to receive my new glasses.

I can t say enough about the wonderful people here. Everyone is very kind and helpful. Dr. Keep has gone out of her way multiple times to help me with my eyes. She is very thorough and dedicated to helping you see your best. I highly recommend Vision by design!!

I went in and spent $175 on an eye exam, they offered a contact fitting, which I found out when I got to the till was an extra $50. I had to request for my prescription instead of them offering it to me, then when I got home and go online to look at glasses, as my company discount is only good for online retailers. I find out that they didn't give me my full prescription, they left a portion out, so I called to get that last portion and was told they would only release that information if I purchased my glasses from them.

I was on my short rotation from working overseas and needed to get my eyes tested before I went back - I called and got an appointment - super fast ! As my eyes were being checked - everything that was being done was explained to me thoroughly - and also found out that my prescription was universal so I could fill it anywhere I want ! Excellent customer service overall :)

My appointment today at Vision by Design definitely went well. All the staff are ensuring that proper protocols are followed given our current situation with covid-19. The whole optometry team was very professional and pleasant to deal with. I would not hesitate to recommend their services to anyone needing to visit an optometrists office.

Great employees, dr. Keep and her staff make you feel so comfortable. Highly recommended!

I have always had excellent service by Dr Keep and staff. She went above and beyond to source my visual concerns. I have approximately a two and half to three hour drive, and have no inclination to find an optometrist within a closer range despite the added costs of the drive which ends up taking the better part of day - that says something :)

I was so impressed today with Dr. Keep and Sarah! Dr. Keep was so thorough and clearly explain everything I needed to know. Sarah helped me to choose 3 different pairs of frames and was honest with how she thought they looked. I appreciated that a great deal!

Always a pleasant experience. The staff and doctors are so very friendly and professional. You feel like you are visiting old friends!
Thanks to all of you.

What a great optometry clinic!!! We have seen both optometrists for our wee kiddos and they were great!!! I m due for my own soon and will definitely be coming here! Quick, kind and efficient! My kind of place!

Very kind, engaged my son well in the visit. The doctor was very thorough, articulate, and explained things well.

I am always extremely happy with my annual eye check-ups! Dr. Keep stays on right on top of my vision concerns and thoroughly explains the tests she is performing. I had the pleasure of having my exam with Dr. Hirjee today and she is just as thorough and caring as Dr. Keep.
BTW, all the support staff are also highly competent, professional and caring. A wonderful optometry clinic that I highly, highly recommend!

What a wonderful experience we had at your clinic. From the moment we walked in we were warmly greeted and attended to immediately. Dr. Keep was great with all three of my kids. We will be back for future check ups.

Dr. Keep has always had my best health in mind. She is not quick to over prescribe and takes the time to educate you on your eye health.

Delighted with my experience here! Staff were friendly and the doctor I saw was excellent. I've never had a full fashion/style/design consultation when choosing glasses until now; that was exciting! It's a busy place, but worth it.

Very professional. Me and my family has very good experience. Thank you Vision By Design team -:)

This has been my best experience ever with optical. Everyone and I mean everyone is friendly, helpful, professional and everything is explained in detail. I would highly recommend Vision by Design to
everyone.

I needed an emergency appointment as I had broken my glasses beyond repair and only had older glasses to get by with. They booked me right away for
an exam, followed by help picking new lenses and frames. Not once was I rushed or felt rushed!

Thank you team Vision, for such a wonderful experience.

Dr. Sarah and Dr. Alyesha are fantastic at what they do! They are full of knowledge and genuinely nice and happy people! Their staff, has the BEST customer service you could ever ask for. Everyone is warm and welcoming, willing to help and share their knowledge with you. I highly recommend Vision by Design!!!!!

My experience at Vision by Design was excellent. If you are looking for a good Optometrist and service this is the place to go.

First time visiting this place and it absolutely loved it. Dr. Keep provides a very through and comprehensive eye exam. Yasmeen was very helpful and made sure my glasses are properly fitted and comfortable. Very knowledgeable and friendly staff. They even provide me with a free frame, so I could use my old lenses as back up. Highly recommend.

I've been going to Dr. Keep for years and the VBD team are very professional and friendly. They work with you to accomplish and maintain your optical health.

Fantastic staff throughout! Dr. Keep was really informative and patient and even helped me pick out some frames while others were busy. Highly recommend!!

Dr. Sarah Keep is very knowledgeable and answers all of my questions and concerns. The staff are very helpful and pleasant. They will spend as much time as needed, I never feel that I am being rushed to make a decision. Keep up the good work!

Great service! You feel very welcome right from the entry. I see there Dr. Keep and she is simply amazing! She answers the questions and you never feel rushed. I highly recommend Vision By Design!

I just picked up my new glasses from Vision by Design yesterday and I am more then happy with their service and the quality of my glasses. They were very fast to get them in from when I had ordered them and I really appreciated the individual attention I received to help pick out a frame that suited my face.

I was also pleased with the price of my new glasses and found that the pricing at Vision by Design was fairly comparable to the big box glasses shops likes Costco and Walmart but the quality of the frames were far superior. I also liked the variety of frame options that they offered, one that I was not able to find at the big box glass shops.

Dr Keep is a fantastic Eye Doctor. I had my 15 month old son with me at my appointment and she was quite accommodating. I find her very professional and I truly trust her care when it comes to my eyes.

Overall I am extremely happy with my experience at Vision by Design and would recommend this Eye Doctor to anyone I know.

Very friendly and helpful staff, my eye exam was great and I had everything explained to me.
Good selection on glasses, I was helped with picking out my frames and had a fun time talking to staff while doing so!

Staff was friendly and informative, facility was bright and clean, equipment was freshly sterilized before use, what more could you ask for?

Helpful and knowledgeable staff. Dr. Keep is thorough and friendly.

Overall it's wonderful service! Although the location is far from my home, Dr.Keep's expertise is worth the drive.

Have been going to this practice for 10+ years. Have always had great service. Recently order presciption safety glasses. Was told 2 weeks, it's now been almost a month, but there was some confusion/error from their supplier. They had the glasses hot-shotted from Calgary so I could get them before I go back to work, plus they took care of my eye examination for the year. I thought it was handled superbly. Would get a 5/5 rating from me for nothing more than the inconvenience of this hiccup. Great work!

Dr.Lu is very articulate and knowledgeable. Sarah is also very helpful and patient. She helped me choose the eyeglass that fits for my face. Ten stars for this location.

This is a great place to go for both kids and adults. We have always been happy with them.

This is the third year I took my daughter here for annual check-up and they are always kind and patient with her, making things like a game so she get interested. They also do follow-up for the appointment which has helped me. I totally recommend it. Thanks

This optometrist is exceptionally good with children. Handling kids at all ages (our four span from 7 to 16) is tricky at they best of times. This professional definitely knows what she is doing.

We tried a neighboring optometrist once and found Vision By Design to be so much better, especially the service staff: Very friendly. Very accommodating. Very communicative. Very professional.

Could not recommend them enough.... :)

I have gone to Vision by Design for several years for my annual check ups and vision concerns. The doctors and staff will always take the time to address any concerns or questions and I have never walked out of the office being less than 100 percent satisfied with their level of care.

Absolutely great service I have ever had in DR office

Fantastic appointment today! My husband has been a patient at the Optometrists for years and today I had my first appointment. Staff, assistant, and doctor were all great and answered my questions. They had additional technology and cameras that my previous eye doctors did not have. I am happy to support this local business! Great service, treated me like a person, and they had fancy glasses to choose from!

Fabulous customer service! Tucked conveniently in the west end of Edmonton - an optical shop with both knowledgeable/experienced staff to guide you in selecting a flattering eyeglasses frame.

Best experience at an optometrist appointment! Highly recommend for both eye care and eye wear!

Did a face plant and bent my glasses out of shape. I walked in off the street to Vision By Design in Callingwood and they carefully bent the nose piece back into place and straightened out the side arms on my glasses. Great support when I needed it. Thank you!

I highly recommend this clinic to everyone! Dr. Shaw was excellent and the rest of the staff were warm and accommodating. Will definitely be going back!

Just bought new sunglasses from Vision By Design. Their selection was amazing and the staff really helped pick something that looks fantastic! I LOVE Vision By Design. Their new office is very chic and trendy and they not only sell glasses but makeup and jewelry too! Dr. Keep is amazing with children, she is kind and professional. She even gave my infant son free sunglasses! Thank you Dr. Keep! I will recommend this office to all of my friends. -Amy

I always find it a good experience when I go see Dr. Keep to get my eyes checked. Vision By Design has the latest technology to help them better determine the health of your eyes. I would highly recommend them.

Staff are awesome. Made sure everything was sanitized. Doctor great. Explained everything clearly. Would recommend highly

1st visit to this Optometry Clinic. Great experience eye exam was very thorough.

Took my child for his yearly check up. Disappointed at them being so far behind. He didn't get in till 30 minutes past his appointment time, without any kind of apology. We were previously told 10 to 20 minutes behind. Imagine my surprise when he is back in the waiting room in 6 minutes. Not very impressive service. Also they need more chairs as people had to stand as there were so many people waiting.

I really enjoy coming to this clinic. They are organized, quick, thorough and always make sure all of your concerns are addressed. Their glasses selection is a bit small but they are very understanding when you tell them you want to shop around.

This company gets it right. Their optometrists right down to the front desk staff are all on the same page. They clearly have a customer service mandate and all levels of staff adhere to it. They are organized, courteous, consistent and professional. A breath of fresh air.
They have done an excellent job helping me with my eyes and have now done the same for my other family members. Very happy.

quite impressed with your office. your staff was very helpful and friendly
they treated both my husband and myself with great respect and kindness. assisted when needed never once letting us feel like a burden making our purchase as painless as possible. your office is handicap friendly which made the day less stressful. again thank you

This was my first time with Vision by Design. It was recommended to me and I needed new glasses. I was quite pleased with the whole visit. The young lady who greeted me at the door took great care with sanitizing and masking. I also was required to wear a mask which I so appreciated.The one who greeted me explained the pre-testing which was appreciated. Thank you. Doctor Krol was extremely efficient and thorough. I have never had a doctor show me pictures of my eyes. She did and explained everything. It was great! I have a difficult time choosing frames and such and the young lady who helped me with that was so efficient. She explained everything, was helpful with the frame choice and I appreciated that I did not have to chose from too many which is confusing for me. She explained the benefits of upgrading. I will receive my new glasses in two weeks and I left Vision By Design feeling well taken care of and valued. Thank you to staff for your care and I felt quite safe doing business with you. Looking forward to coming back in two we

I've used Vision By Design Optometry for a few years now. Even though I've moved I kept them as my eye care specialists. This is because of how well they know their stuff and how I'm treated so wonderfully. I trust them to take care of me and my family.

Knowledgeable people reasonable pricesgood experience went away feeling well about my time at vision my designs

Really caring staff that cares about clients. If you want to see your best and look your best, you've found the best optometrist for you!

Best Optometry office ever. Dr. Keep is very experienced and shows the scans they perform and explains what each portion of the image means in regard to your eye health. She took care as to sending me home with the right contact lenses after trying a couple different kinds. The other doctor and staff are all very friendly and enjoyed helping me find the right frames. Keep up the great work.

My wife and I have always had thorough exams by the Doctors. The staff is very knowledgeable and friendly. We feel very confident that if there was a problem, it would be detected and looked after.

I don't even know where to begin, and no matter what I write won't be greatful enough. I have been going here for nearly 2 years due to some eye issues I was having. I have seen Dr. Hirjee and Dr. Keep and both are not only caring, amazing and thoughtful people, but they have delivered the best eye care I have ever had in all my years. Sarah and all of the front end staff are friendly, knowledgeable and fun young ladies to be around. I will never ever go anywhere else. This clinic and these optometrists have me for life. Thank you for everything you do.

Greta experience, until checking out. No prices were ever discussed by staff until they provided me the cost for a full exam, 2 pairs glasses w/o frame. The price was a bit steep. I don't mind paying, however the staff should provide options, which was never done.

Dr. Keep involved me in every aspect of my eye exam, was empathetic towards my concerns and gave me a lot of useful information going forward with my vision. Highly recommend!

Snowing like crazy and they ask me to take my shoes off. They have runners everywhere to protect their floors. Dont care if the customers get their feet wet. Floors more important. This isn't a bridal store. Buy a mop! Nice people but not sure I'd return.

Excellent experience ! Professional, thorough, friendly staff. I would highly recommend vision by design.

I was a little hesitant to book my appointment as I was a client of the now retired Dr Garfunkel (whom I absolutely loved).

Dr Sarah Keep was very friendly and engaging. It had been awhile since I have been to an optometrist and the state of the art equipment was quite impressive.

It's a little pricey. However, the staff were incredible and I would rather my money go to an independent business instead of Walmart or Costco. Picking out glasses is time consuming and for me, a little overwhelming. The help with selection alone was worth it's weight in gold to me.

Would Not recommend this place to anyone I care about..

Dr Keep is exceptional. She is thorough and knowledgeable. Yasmeen helped me select a new pair of glasses. Great service. So excited!

I was surprised to find an attentive and very knowledgeable staff that really made me feel like i was the focus and they were honestly interested in my eye health. Dr, Hirjee and Sarah were eager to answer all of my questions and gave me a great understanding of my options. Will definitely recommend to my friends and family. Absolutely worth your timer if your looking for a new optometrist.

It was our first visit in the office. We ended up needing glasses for our oldest. He was beyond excited choosing frames! The ladies were great!!! Dr. Sarah was very thorough and explained everything with great detail.

First time here, Dr.Hirjee was the best optometrist I've had the privilege of seeing, was a very quick and well explained eye exam. Will be coming back from now on!

I bought my most recent pair of glasses at Vision By Design. I first met Sarah and Sylvia and they were welcoming,professional and extremely helpful. I then met Dr.Keep for a vision test and she was very pleasant, extremely knowledgeable and understanding. I purchased 2 pairs of glasses and I needed to come back for an adjustment and it was no problem at all. They corrected the problem very quickly. I would recommend Vision By Design to anyone who needs a competent optometrist or needs new glasses.

A man who opened the front door for us was not very friendly. He was very to the point and didn't want to talk at all. However the ladies at the front desk were warm and welcoming! Dr. Keep is a wonderful doctor!

Very impressed with new location, interior design, friendly staff, and state-of-the-art equipment. Dr. Keep is very professional and clearly explains the tests and results. I am more than satisfied and would recommend Vision by Design to anyone.

First time visit here with my 11 yr old. The Dr was very thorough and was able to diagnose a number of issues she was having and made some suggestions for the future. We all needed to wear masks and extra precautions were taken to make the visit as safe as possible as it was the first day they were open following the shut down due to covid. Would highly recommend!

Top notch knowledge and state of the art equipment. What a great service provider! They were inviting, forthcoming and professional; answered all my questions and concerns. It was my first visit. I'm here to stay!

Thank you so much Dr. Sarah Keep for a great experience at my eye exam this week. My fears are gone and I'll be sure to come annually. You were very knowledgeable and thorough with answering all my questions. Thanks again.