Villa Rome Resort Review

Great getaway with nice amenities. Marty's lounge is a great spot for drinks and dancing. Many activities to enjoy. Indoor pool and jacuzzi was very relaxing.

Always a good stay. Clean rooms, good food and very nice staff.

First off for the amount of money they charge a night to stay there you would think the rooms would be more presentable. Room was clean but the furniture was not that comfortable or newly furnished look like a 1970's reject furniture. Also the food was terrible and cold, how is the orange juice warmer than the toast? Yuck they need to hire qualified Chefs and they gave us Kool Aid and tried to pretend it was regular Fruit Punch. The Good thing about the place was there activities which they had a lot of such as bowling, ice skating not just skiing or snow tubing. I enjoyed the activities and they have shuttles to take you from the hotel to wherever site you want to go on the resort. Second this was my first time skiing so on the "EASY" slope they should have a barrier between the trees and the slope since I almost went off the slope because that could've been dangerous for first timers esp. if they don't have the money to take the classes. Third they need to put more than 2 signs directing people to the resort, we got lost because we didn't see anymore signs pointing to the site which can lead someone whose not familiar to be going up, down and around the hills....glad it wasn't night time or we would've been done! So I think instead of a sign at the beginning and towards the end of the site they should have signs in between the travel so we can know if we are going the right way. Last of all they need to be more strict on the kids running all over the place and banging on the walls, seems like the parents can't control their kids so the people at the resort need to be strict on the noise late at night and early mornings. Also on their pics on the wall advertising "Villa Roma" they should have more variety of people not just one group of people..and ppl who been there know what I mean...Would I pay that amount and go back again? No. Is it worth the money? You can decide that but for me NO.

Dated, dowdy, depressing - don't go. There are many "out of order" signs on equipment and if you go to The Garden restaurant you WILL starve. Really. Don't go here.

34 years and counting. So many things to do no matter the weather. Great for kids and families

We are in the Time Share Condos and it's very nice.

Situated in a very scenic part of New York, the accommodations and staff are suitable for a weekend getaway

Nice staff
Family oriented

Great staff! Professional, friendly & courteous. But, the horrible Wi-Fi made it nearly impossible to get any work accomplished.

(Stars are for Resort quality, plus my experience.) It's a nice place! The resort buildings look like they used to be apartments (outside & inside), nothing fancy, more like home. I love my home, so I didn't mind my stay here at all. I'm on vacation!!
The scenery, around the resort buildings, is beautiful & there's families of deer all around. Nature at its best!! The resort looks even more beautiful covered with snow!! The activities they plan for your stay are family-friendly fun. There are trollies available so you don't have walk the complex. And the staff are so very friendly and helpful! Our place was cleaned even though we said we didn't need it. Sooo nice!!
But if you're looking for a modern, not so home-like, just a little bit fancy resort.. choose somewhere else.

It is getting run down and needs to be maintained a bit better. The zip line was a cute idea but so short. it would have been better on the mountain maybe even add an Alpine Slide down the mountain? . They don't seem to be ready for the guests on week 24. They are too busy getting ready for week 25 guests. ( Start of summer) The snack shack by the pool wasn't open and the barn for the horses has seen much better days. That could be a really cute petting zoo by the barn if they spruced it up. The staff at the hourse back rides is super friendly. They were so good with my special needs son. I do recommend the hourse back ride. The guides are very knowledgeable and took my son to see a bald eagles nest with an eaglet in it. We will probably trade next year and try again the year after.

This place was the place to be in the 80's 90's.
after a fire hit it back then it all went down hill. It used to a great family resort. Plenty of food and things to do.
Then timeshare came into the picture and it all changes. I think it changes owners and it could never be the way it used to be. Now mind you I haven't been there in 25 years but I will always have the memories in Villa Roma growning up.

Very nice place to relax, or enjoy many activities on site.

Or favorite family place to be! I have we come several times a year

Edson (our dining room server) is great, food is mediocre and inconsistent; rooms old and overall rundown. Phone and internet service is sparse and unreliable (very difficult to get any work done). Overall the facilities are well past their prime and need a major update.

My family and I had a lot of fun we loved staying in the place we want to come back soon

Just to add on to what Ms.Sanchez had previously mentioned, bedbugs found in bedrooms 147 and 149. 2nd bedbug found AFTER maintenance changed sheets. Spider webs were later found in the new rooms that the guests from rooms 147 and 149 were moved to. So apart from having infested hotel rooms, they also have the worst wifi coverage. Yes, the wifi is free, but it often disconnects when moving between floors and when leaving the main hotel building. To make matters worse, no cellular signal can be found at any place within the resort.

So many different things you can do, good entertainment too..

They have a lot of things to do and relax. To help get rid of stress.

Very entertaining during the day, activities but there should he an update for night time entertainment. Food very good.

Out in the country and nobody to bother you. Great entertainment!

absolutely one of the worse experience ever, wish we were allowed to leave a zero star review. We stayed there over the weekend for two nights, at check in, they would charge you a deposit that's more than the room fees. 9 days after we checked out, I called the hotel and asked about if there was any charge and if not, when I will get my refund. The lady put me on hold without asking any information for over 7 minutes, then she finally picked up the phone and yelled 'hello' and hang off. Called them again, the same exact thing happened, now I'm being on hold for over 10 minutes now. Do not stay here if you could avoid it. The worst place to stay, room is terrible, shower is disgusting. Most of all, worst services ever.

Nice place for a quite get away. Always very clean. Amazing golf course. Depending on what time of year you go, it does tend to appeal more to an older crowd but none the less very nice.

Run down, poorly maintained, a disappointing resort.

Needs to be upgraded timeshare units havent been change in at least 15 years!

Love going hear. The people are please and the service is great.

Rooms are great and great family environment. Also good entertainment!

Definitely needs remodeling. Carpets need to be cleaned. Two years ago breakfast was served. Now buffet. Not good. Looking worn out now

The place is runned down. Food is precooked and cold old rooms. Amenities old they dont put money in the place. Hallways, buildings, resort as a whole is very poor. I read several reviews after the fact most people say the same. Company usually replies with sorry we will take your review into account and we will make changes but they never do. Do not spend your money here

Loved it. Old school family charm. Food was good and they accommodated my gluten free requirements. I will go again

Highly recommended for families with children or a couples getaway any time of the year! Get away to the Catskills for a throwback experience to simpler times. Daily bingo, fun shows, and friendly service in the dining hall. Doc Holliday makes it an even more memorable experience!

All inclusive resort affordably priced. No need to be timeshare owner to enjoy amenities. Dancing, climbing and eating.

The place is gorgeous at night, although the drive upward into the mountain area is super scary. The place is cozy, although the recreation area/center could use a little work, as well as the prices could be shifted, because they're a tad bit expensive (certain activities we had to pay upwards of $40, for like racquetball only for an hour). They have a ski area in the resort which is cool! I ski a lot, but I was a little disappointed because there were only 2 trails, and the food is a little on the stale side sometimes.

I am replying to the reply of management of my previous post. This is the problem with Villa Roma, it s not their employees it s their management. They don t take seriously the complaints of their customers. We spend a lot of money to enjoy ourselves in the resort and all customers expect to be treated with respect and dignity. When management starts to realize the short comings of the way some of their employees treat their guests Villa Roma will become a better place to vacation. Don t ask for reviews if they mean nothing to your establishment.

Nice resort with lots of activities and big outdoor pool

Just stayed at the Villa Roma this weekend.
Staff so kind, room spotless and spacious. The best part about hotel is the many things we all had to do. Family bonding at its best.

We have been coming to the villroma for 19 years. Each time we come our Villa Roma friends that turned family it picks up right where we left off

Not much to do after a few days, ski slopes are very limited

Nice Resort in The Catskills. Full service resort, Live entertainment, pretty grounds. Friendly staff.

We just have a good ole fashioned time here. Place looks like a throwback to the 70s. But we love it

BAD experience! A total of 3 staff members were rude and unprofessional during my 6 day stay . Pillow cases had a dirty, unpleasant odor when we arrived. Food was okay 1 out of the 4 njghts that we dined there. Woman who worked in the dining room (Luz) stuck her nose in different coffee cups to find one that didn't smell of egg, and then poured coffee in one and handed it to me!!

Complete waste of time unless you've been coming here for generations. The clientele makes you feel unwelcome as you aren't a long time guest. The staff was uninformed on simple questions. The facilities are not open early or late. And you will feel nickeled and dimed to death at every turn. Would never go back again. And if they don't put some money into it, the next generation will not be as likely to go back as their core guests currently. Run down, over priced and boring

Earl Hendee,
This spring in May will make my forth trip to Villa Roma with a group of retirees from the Binghamton area. We enjoy our three days of golf and our stay at the resort very much, excellent place to have a good time and get away for awhile, oh the food is great.

Tucked away and very scenic. Rooms get the job done.

It's not luxurious, but the staff was wonderful and the food was good. Like being on a cruise ship!

Accommodations are clean even if dated. Can't find a meal after 9pm.

I was here for a conference from September 24-26, 2019. I arrived at 10am on September 24 and checked in and was told my room would be ready at 4pm. I returned at 4 pm and was told my room wasn't ready. At 5pm and 6pm it still wasnt ready, and neither were approximately 100 other people's rooms. While at the desk attempting to find out if my room was ready others whose rooms were ready were returning because they had gone to their rooms to find other people in them, luggage in them, dirty underwear in drawers, an unclean time share with "toys" of the adult variety strewn about, and dressers with no drawers. These were a few samples of the various complaints that I over heard. While I can tell you that it was a large conference, one would assume the hotel would have been prepared.for our arrival as it had been booked MONTHS in advance. On the check out day, people were asked to vacate their rooms at 8am. I found this a bit unreasonable since the conference wasnt over until 1pm, and there was no room provided for many disabled attendees to store their baggage for the duration of the mornings events. I myself found it rather unprofessional of the staff to expect attendees to log baggage to trainings. I checked out on the 24th and went to a nearby hotel. I will state that the servers, cleaners and valet staff were BEYOND professional. They were friendly, hard working and courteous. While the desk staff attempted to be helpful, it was rather disappointing to be mislead about our rooms, and told at 6pm that our rooms would be ready "by the time we were ready to go to bed", and when I stated that was now, I was told it would probably be midnight. I had been up since 4 am travelling, and in my feet working since 10am. Honesty is ALWAYS the best policy, even when a customer isnt going to like what they have to hear. I would have rather heard that I had no room at 4pm. The hotel ended up sending numerous guests to various hotels other than their own by the time the evening was over. I would NEVER recommend this property to ANYONE, for ANY setting. Not for a weekend away, a wedding or a family vacation. Definitely NOT a conference.

Nice room pool and activities but it is more geared towards older people.

Loved it! Came with the entire extended family and had a great experience. Lobby and dining room were beautiful and the activities on grounds were lots of fun! Kids had a ball! Beautiful indoor pool and hot tub! Everyone agreed hands down that this was our best getaway with the kids!

Good place but staff don't have a clue about anything. Unorganized.

Very nice accomodations and the staff was exceptional. Shuttle service was amazingly fast and the food was fantastic. I recommend to anyone that likes resorts.

The only good thing about this place is location. The rest is terrible.

Excellent services
Good food
Very good experiences

very friendly staff. rooms clean and well kept. little far from anything but makes sense if you plan to go skiing.

Great time my clients loved being there and the food was great

It should have a 5 but the girls at the reception desk are nasty & condescending. False information was given to me over the phone. Food is very good, dining room is not essential, the cafes are both great. So many family activities. If you can skip the reception area, you would give it a 5!

So pleasantly surprised. We got this place for a girls weekend on a friend's time share. Was thinking it might be very 1950's. So thrilled!!! Huge pool, tons of activities, great people.... What fun!!!

The place was a dump. The only good things were the pool and the food.

Underwhelming in every way. The bartenders, cleaning staff and shuttle bus drivers are the only reason I gave more than a half star.

This is a nice place to kind-of get away but I have to warn you it's a bit pricey for how old the place is. There's a lot of old people there as well. I wouldn't get out of my way to come here again.

We loved our stay here! So many fun activities to do and it was very relaxing/enjoyable. The staff was really helpful with getting settled and accommodating us as well. Awesome!

I hate to write any negative reviews however even after confronting the front desk upon my checkout on Sunday morning and was quickly dismissed by the front desk agent of my issues it really left a bad taste on the stay. When my friend and I got to the room Saturday night we noticed blood on one of the bed covers, so we both stayed in the other bed (mind you it was late at night around midnight when we arrived and were exhausted and just wanted to get to sleep). On Sunday when we woke up we then noticed blood on the sheets along with the bed cover we just slept on. I did take photos and brought them to the attention of the front desk agent. The woman made it out to be MY fault for not calling housekeeping so they could be changed - with absolutely no apology. I am an Assistant Director of Operations for a hotel currently and was mind blown by the lack of professionalism. For a $290 stay I truly expected better quality of guest service and attention to detail from housekeeping. I'm sorry to say I will not be recommending this resort.

My hotel room had no Wi-Fi service for the first day and after calling the front desk for 5 times they finally fixed it. And there was no hot water for the night so I had to shower at 2 am when the hot water cane back on.