I bought a home in 2017 from Vesta Properties. I h...
I bought a home in 2017 from Vesta Properties. I have always heard good things about Vesta, and working in the construction industry I knew many clients who could back those sentiments. Unfortunately once I took possession I was shocked to learn of the total lack of quality and apathetic attitude from their customer care department when it came to fixing things to the contracted and expected requirements. I cannot speak for others, I have heard a lot of people's horror stories, but again can only comment on my own personal experiences with Vesta. Vesta planted dead plants, and dead grass in my yard. I watered them for 6 months hoping they'd come back, but to no avail. I was told by a Vesta representative that the dead plants would be replaced once the final inspections are done. It's now been a year and a half, and I was just told by a Vesta Rep that it's not their problem. Even though half the dead plants where planted with the root bulb half out of the ground. I am totally shocked that I have to now consider legal action to fix a situation that should never have happened. A company with such a good reputation leaving such a mess is baffling. Sad part? I'd still recommend them to others as I feel my situation is just a one off issue of a total lack of management of a specific project.
My advice to other considering a home from Vesta, they are a good company and the overall build quality is better then average for sure. But, when you take possession maybe consider hiring an outside consultant or bring an friend/family member to document what you're told, along with your realtor if you used one, to make sure you get what you paid for.