Vancouver Toyota Reviews

Buying a car can be a long drawn out event but Skyler Peragine was extremely helpful. We looked at a few options but and I left the lot in the car that I wanted. No hassle. Thanks for the help.

This was the best car buying experience I've ever had. There was a no hassle no pressure atmosphere. My sales consultant, Dom Sadegh, was extremely helpful. Thank you Toyota of Vancouver!

We just bought a new (to us) car from Vancouver Toyota, a used 2016 Toyota Sequoia. It was the second car we've bought from this dealer. We got what we believe is a very fair price on a very high quality used car.

I thought it went very, very well. It was easily the most stress-free car purchase I've ever made, and I've bought quite a few cars in my life.

We never felt pressured to buy or make a decision at any time during the process. The deal-closing went very well. We didn't experience any of the pressures that are often exerted when buying from a dealer to get add-on protection, extended warranties, etc.

Dom Sadegh was our salesperson. I'd really like to thank and congratulate Dom for making this the easiest car-buying experience I've ever had. Thanks, Dom!

Horrible first experience at this place. I called for an appointment the day prior and after spending 10 minutes on the phone describing the problem, I was booked the following day for a 10:40 appointment. When I arrived, they had no record of me being scheduled! Mind you, I scheduled nearly half my day to be here. When they brought me in to see what they could do for me, a worker said he d see if they could squeeze me in and told me to have a seat. He then asked me that since he was going to be gone for a bit, if I could make sure to flag the woman down who might be able to help me. First they have no record of my appointment, then they ask ME to flag down the woman for help? Are you kidding me? Finally I d had it and politely said I d like my keys so I could leave. The guy who originally helped me said in front of me and other customers: just give him his keys and get him out of here ! HORRIBLE treatment for a new customer, especially given THEY screwed up. Took my keys and left for Hannah, where I ve always had good service. Never will I return to McCords!

Great deal for my Toyota highlander - better than any dealer in oregon

I gotta give it up to McChords Vancouver Toyota. I went in not really looking to buy but prepared to buy if a good deal came my way. Dom was great! He really took care of me. He asked me a few questions about what I was looking for and we went from there. We pushed around some numbers and the deal was done. I was out in about 2hrs with a brand new 2019 4 Runner. I had such a great experience that my sister went in a week later and bought the Trd 4 Runner. Just like me she was in and out with her salesman Jason!

We both love our new Runners!
Thank you guys so much.
Big shout out to Tony and Mike for making sure we got the best financing! I will recommend you folks to anyone looking for a new vehicle!

I went in to this place based on a car I saw advertised by them online, I showed them the car I wanted to look at and instead of bringing me the car they brought me a higher priced car trying to sell it to me, I did end up liking the car though so I tried to negotiate a price after much back and forth we agreed on a price but as soon as I was ready to purchase the car they went back on their word and told me they could only offer $500 lower, sick and tired of dealerships like this that play games, people need cars without the BS, btw also found the car at two other places the next day for the price I was trying to get from them, don t buy a car here

Donnie G. Did everything we asked for and even more, very nice and polite!
Thank you

Great sales & service staff, and a nice waiting area with complimentary refreshments.

They were super fair and reasonable. Skyler was great to work with!

I have had TWO incidents where my 2020 Rav4 Hybrid would not start... I went out in the morning and it was dead in the water. The first time I had to have it towed in, the second it charged and I took it in the next day. Neither time were they able to find the problem, but rather they said that I was not driving it enough. I had driven the car several times during the week both times, 50 miles at least each time. I've been driving the car 1000 miles/month. They told me I would need to put the car on a "trickle charger" if I was going to let it sit for a day. RIDICULOUS for a brand new car.

I found that there are 100 similar writeups on Cargurus of people having exactly this same problem. Toyota is claiming no responsiblity or accountability, and their staff doesn't even apologize for the inconvenience.

The service is terrible. Toyota needs to figure this out and FIX IT, as well as compensate those of us who have been inconvenienced by it.

It was good, Austin a service writer (I believe) went up and beyond his time for me. I appreciate that & is what I look for & gains my trust, money & and me returning. Thank you for time, patience, and understanding

We loved working with the staff at Vancouver Toyota. They are friendly but in a very professional manner. The building is beautiful and its status as a Leeds certified building was very impressive. Jeff, our sales person, was great to work with. We love our car --- thanks!

Donnie G was great!! He helped make our purchase an easy one and went above and beyond!! Definitely recommend buying a car from him.

Superb Customer Service as always. Had a little misunderstanding with warranty information, but Mccords didn't hesitate to make things right. They have a way of maintaining and bringing back their customers. My family and I are always pleased buying new cars through them. Thanks Mccords sales and service! -Zach

Untrustworthy and shady business practices. They will lie and after caught in their lies won't appolise and deflect to something else.

Today we took our day off and invested two hours round trip driving time for drop off and pick up of the RAV. Three recall fixes needed to be performed. we were told the three fixes would take quite awhile to perform. we received a call two hours later that the third fix could not be performed as the parts were in back order, thus we would have to use our day off and invest two more hours for a second visit. The fourth recall fix is not ready yet so we are looking at three visits to Toyota of Vancouver and six hours of drive time. When I complained the discussions went round to what do you want us to do about it? "We are sorry but..." I mentioned why not communicate with parts to make sure this wasted time does not occur? No ownership of the problem thus I left disgruntled and unheard feeling I had lost a win-lose discussion.

When something is promised it needs to be delivered. Screwing customers over is not good customer service

This morning I had great customer service.
But tonight my car is locked in because although I SAID I wouldn't be there by 6pm, they closed without leaving my car and keys for the sales desk...This messes up my Thursday in a big way.

Great experience overall. Customer service is a little slow, no sense of urgency.

This was my second new car purchase at Vancouver Toyota and working with Kahlil. They had what I was looking for and made the process easy and no pressure (thank you!) I would strongly suggest working with them.

really great service department! They are super helpful , the mechanics here are very knowledgeable, they seem to have a very high standard of quality here!

Customer service has REALLY improved. Enlarged service bay area has really helped wait times.

I had a great experience at Vancouver Toyota. Very friendly staff and Tasha did a great job as a sales lady. From the sale to the financing department they treated me right. I got everything they promised me with the truck. I would highly recommend Vancouver Toyota to anyone looking to buy a new or used Toyota

10k mark up was agreed apon with a 2500 deposit, and they renigged.. no one buy a car as it s never guaranteed. I bet the service dept voids warranties when you change your wiper fluid to rainx too..

My husband and I went to this dealership for the first time yesterday to do some tests driving. Our first impression was very nice selection on the lot we had made a VIP appointment with Rebecca. She came out and briefly met us. We were left alone and we were in the middle of our conversation when we were interrupted to be taken to our sales representative who was on the phone. We both couldn t understand why we were taking away from our conversation to meet somebody who was on the phone. We are interested in a used car so he takes us out to the used car lot, small selection. We let him know what we re interested in three vehicles. We were able to test drive two vehicles. On the way back from our second test drive the cells representative had us drive to the office so we could park the vehicle and that was the end of our test drive we wanted to test drive more vehicles but we re both confused by this so we just left. The sales representative was nice but we only got to test drive two vehicles we went somewhere else.

Service person was great, even at 7:20 in the morning. Service time was shorter than suggested by person and car was ready and clean for me to start my day.

Second time I ve sent my car to get detailed and it comes back with sloppy mistakes. Very annoying because it s always the most obvious places I can see they were just rushing through and didn t care to clean.

I have never done a review before but this is just the limit. I have been having issues with the tires and the tire light going in for September. Everytime I was told there is nothing wrong with the tires and I went 5 times. I gave up and bought tires from elsewhere as it was cheaper. I took it to Vancouver Toyota to have it installed. I come back home and another tire got flat. I just don't understand how is this possible. The tire i was having issues with was rotated as that's what I was told by the service center. I really don't think it was rotated and the good tire was replaced. I have been a customer since 2008 but you have lost me as a customer.

My experience at Vancouver Toyota was top notch! They got me in quick, they told me my 5 point inspection/Oil change would take little over an hour and it did, no problems, no complaints. They were all nice and welcoming. They even gave me a better discount then what was on my coupon. These guys are great! I will continue getting my 2007 FJ Cruiser serviced there!

Skyler was very easy going laid back he was helpful fast detailed answered all my question everyone ask for skyler when you go there you won't be disappointed he is honest and very helpful Bogdan

Hnnnnnggggg their coffee game is strong. They have an r2d2 that will spit you out anything you want while you wait for by the fireplace and sit in a comfy couch. Toyota is on an awkward hill but that's okay we love them anyway.

Insulting. I understand that you website is just an estimate on car values and payments but an estimate should only be a few hundred dollars off not thousands off. Then add that you guys tell me that my highlander was not worth anything because it has 200k and you guys are trying to sell a prius with 180k for 7k that is insulting. So thank you for wasting my time and gas and insulting me all at the same time. Keep your cars and your business. Because you have lost mine and my family s and anyone else I can talk to for life.

Every step in buying our new Camry XLE was made unbelievably simply by the staff of Vancouver Toyota. Communicating with Mirela in sales via emails was outstanding. She promptly answered all my questions and provided specific vehicle details and pricing information allowing me to do some serious comparative shopping. Just a few days after our first emails we picked up the XLE. It was ready to go, spotless, with a full tank of gas. Vancouver is 200 miles from my home but dealing with Vancouver Toyota easily made it well worth the drive.

I had very positive experience purchasing my dream car with the McCord's team. It was an out of state purchase, and the team handled everything swiftly and with ease. So glad I got my car from McCord's. My only complaint is that some of the staff were wearing their masks below their noses, and customers not wearing masks were allowed inside and to roam freely. I was pretty surprised by that, considering cases are severely spiking right now. Other than that, would highly recommend this dealership. Got me a great price, worked through all the fine details, and were patient while we waited to hear back from Longo Toyota in Los Angeles on the rate they were going to give. Turns out, Vancouver had the better price. Thank you!

After multiple attempts in trying to resolve my issue regarding my 2015 4Runner TRD Pro, the service manager has left me with no other choice than to seek representation for my issue. This will have been my seventh time back regarding the same issue with this vehicle.

12/27/2018 UPDATE: I received a call from an exterior manager after posting this review 3 months ago, whom presented a resolution. She then stated I would receive a call back within the week, Which never happened. The issue with my vehicle still exists and I've resorted to calling corporate for a resolution. I can't say this dealership has followed through with anything they've stated.

WORST EXPERIANCE EVER!!!!! Came in on Saturday to tread in my scion tc for the Toyota gta86. After signing papers and driving off the lot I get a call 24 hours later telling my to put down 3500 or give my car back, so after letting me leave and shaking my hand and congratulating me about my new car and having me fall n love with it I had to give it back. I ended up going to gesham Toyota and getting the a same car for a better deal and with no problems. and after signing papers at Gresham Toyota I found out that Vancouver Toyota didn't even have my sign any DMV papers or register the new car. After getthing that experience from them lets just say if my car breaks down a street away from them I wouldn't even walk to them to get it fixed.

I had an issue redeeming my last pre-paid service as it had expired. Lynn from Customer service reached out to me and made things right.

Took my Lexus GS in for an oil change (based on the window sticker which suggested my oil be changed every 5k miles) and that is where the problems started.

- Be careful what they are charging you for. I had a coupon to use for an OIL change, but they only performed an inspection (more on what they missed later). So if I wasn't paying attention, I would have assumed they changed my oil as stated by their next service needed sticker.

- I came in for a scheduled oil change - Anywhere else, that takes 30 min max, especially with a scheduled appointment. Mine took almost 1.5 hours...and they didn't change my oil mind you.

- I received the inspection sheet and sent me on my way after charging me ~$35 after the coupon. While waiting for my keys to be retrieved, I noticed no oil change on my receipt. Also they checked all the boxes showing everything looked good (including my battery). Only thing I noticed was the rear tires showed 2/32nd of tread left...which is considered dangerous. No one suggested I get my tires changed while I was there. Just get my money and get me out the door.

- After asking to talk to a service tech, I asked why I was charged for an inspection when I told I was getting my Oil Changed? Strange...I asked what is included in this inspection, which included rotating my tires. But I have staggered tires so they better not have. I confirmed, "did you actually rotate my tires?" Tech said, "yes of course!" I asked, "you sure?". He said, "Yes!". Yikes...Finally I explained to him why that shouldn't be done. This does not inspire a lot of confidence...

Summary:
They refunded me for the "Inspection" which missed a bad battery which I ended up replacing on my own since my car wouldn't start and didn't suggest I get my rear tires replaced, even after marking them as dangerous on their sheet.

I will no longer take my vehicles to this place for any service and will make the venture to Oregon. Not interested in "getting my next oil change covered to earn back my business". You have lost my trust and won't get it back. Too many better businesses out there that won't waste my time or money.

Awesome people, great experience !!! Love Vancouver Toyota!

The personal are very helpful and nice. The dealership is clean. Being situated on a hill made some of the walking challenging for me. It was extremely hot the day we went and their air conditioning was out in one bldg. There were able to help us in another bldg. I'll go back when it is cooler.

Came in to get a used car for my daughter and Skyler Peragine did a fantastic job helping us. Thank you

We were helped by Skyler, he was super helpful, didn t push us into anything, wasn t being a typical sales person. Let us do our thing and then was upfront with us with all of our questions. Highly recommend asking for him when looking for a new vehicle!

Was given a specific price for a truck online. Drove up there. Test drive it. Wore the mask and did social distancing measures.

They presented a price a full $5000 above the internet quote for the same exact truck.

They claimed that the price mixup was some third party websites problem. Nothing they could do.

Classic bait and switch.

My husband and I purchased a vehicle with the help of Skyler. We dread the buying experience of cars in general because it is a long process, but Skyler was very helpful and made the process smooth and simple. We got a great certified car and had an excellent experience.

My Solara was making a thunk in the left front end. I took it to the Toyota dealership they said it was nothing , charged $150.00 for evaluation.
I knew something was wrong, took it to Les Schwab they checked it for free and showed me. It was a bad lower control arm. Vancouver Toyota can make $150 and not even look at your car. I'll never take my car to Vancouver Toyota again.

We were referred to meet with Skyler. He is amazing and honest! I most definitely recommend him if you are in need of a new or used car.

Very clean, well kept business, friendly and prompt. Coffees good too

skyler was very helpful and focused on finding a deal better fit for the budget.

Worst car buying experience with these guys. I am glad at the end I didn t buy car from these guys , actually after dealing with these guys I gave up idea of buying Toyota. So for me I wanted to buy corolla IM they send me this quote which I thought is good deal and I decided to buy the car with these guys and I declined good deal with another dealer. Even I called these guys before coming to dealership and confirmed deal still good they said yes . When I walked in they wasted two hours and then when we start working on paper work ,sales guys said Manager is not approving the price . So If I want to buy this car I have to pay more initial quote was mistake . I almost fall in there trap and initially agreed to pay more .But fortunately I didn t buy and walk out of dealership. I think that s there strategy first send good quote and when u walk-in they will change price and try to convince u buy in new price . Worst part they still called me next day will another quote .
I already complained with Toyota . Let s see .
Good luck

We have all our vehicle maintenance work done at Vancouver Toyota. We go through Michael every time. He is awesome and it s nice that we have built a relationship and some history with our service rep. The work we had done yesterday ended up being 1/2 of the price originally estimated, that was fantastic! The only frustrating issue about our experience was scheduling, or the scheduler to be more precise. She has so urgency very slow. Between the time we spent on hold and how slowly she looked up all our info we spent over 20 minutes on the phone. To me that is unreasonable. We just wanted an oil change and to have our turn signal light fixed during the oil change apt. When we had our appointment we learned she had failed to make note to Michael about the turn signal issue. All the waiting on hold to see if parts were in stock was for nothing. Still happy with Vancouver Toyota and Michael but I think we will schedule our next apt online to save some time.

Posted as a service & under authority of this business, comment shown as expressed by a true customer of this dealer.

Had the best buying experience with Donnie in Sales and Mike in Finance. Donnie found 4 trucks that met our needs and allowed us time to make sure we purchased the right one. Mike was easy to work with as well. Most importantly - NO PRESSURE at any point and they were fast too. We should have some services interactions soon and look forward to reviewing them too.

Quick service and the staff is really nice, maintenance team is awesome too

I like that if you have any issues with your new cars they are willing to fix it or make it right

It's not fun to leave your vehicle some where for 6+ hours just for an oil change. The least you could do is car wash & vacuum in exchange for the inconvenience.

Edit: I was there yesterday actually. I had to leave it several hours for our last appointment too. My main issue is that many places do car wash and vacuum for you, and it doesn't seem like Toyota "cares" when they make you go through a wonky old car wash that didn't even clean my car. I took pics of how dirty it still was afterwards.

At first the Process was hard at first but once I talk to the right people I got the help that I needed! Gabby and Philip the general manager were very pleasant to work with and i would definitely go back!!

I took my car in for an oil change today. The service advisor, (Brandon) originally told me everything was fine and that the oil change was almost done, but then came back ten minutes later and told me the entire oil pan would have to be replaced because the plug was stripped. It was never leaking oil, so how do I know they didn't strip it themselves? They blamed it on the previous dealership that changed my oil and quoted me around $200 to replace it. When I reluctantly decided to go ahead with it, he mentioned that he quoted me for the part but not the labor and that it would be around $500 without tax (which is shady to not include the cost of labor from the beginning). When I came in to pick up my car, the bill was over $700. The total tax was $55, so why was it almost $200 over that. There is no reason an oil pan replacement should cost that much. Needless to say, I feel completely taken advantage of and would strongly discourage anyone from doing business here. Huge ripoff.

EDIT: The manager reached out to me and offered to refund the cost of labor since it was not communicated to me in the initial quote.

Skyler, was great to work with! My husband and I came in looking for a car but weren t really sure exactly what we wanted. Skyler was very helpful and informative, but was very laid back. We never felt rushed or pressured. We felt like his top priority was making sure we were happy and confident with our purchase. We would highly recommend him!

These guys have done so much to make this a great experience! From the moment you pull in it just feels good. Their service department is so quick and friendly. I never liked going to their old building, but now I actually look forward to our service appointments. We bought our car through Roger Bannister who we HIGHLY recommend. He is honest, hard working, experienced, and knowledgeable!

Terrible customer service and poor communication among staff.

Gavin is always so personable and professional....Thank you!

Recently bought a truck from Vancouver Toyota. My experience was quick, easy, and straightforward. I was also very impressed with my sales person, Robert Hamilton, who went above and beyond to earn my business. Also, since I live in Oregon, they made registering the car in Oregon very painless. Would recommend.

Great car buying experience, salesman listened, got me what I wanted for my trade and I bought the vehicle I wanted. The problem was post purchase. Trying to get people to call you back in a timely matter is not easy. Multiple calls, many departments and many voicemails later I got the info I was seeking only took a week longer than it should have.

Beautiful location and friendly, helpful staff. Bought a Scion IQ and LOVE it.

Working with Skyler for a new car purchase, he navigated my special circumstances beautifully. My family are longtime McCord s Toyota return customers and will definitely be coming back.

Another great experience working with Mike Hoff in the service department! Also the service waiting area is super nice and comfortable.
I will be back!

Marcie Jones was amazing to work with! Was patient with us, helped us each step of the way... just such a pleasant experience. Thanks Marcie!

Update for the second coming, car was spotless, everyone around was very helpful, friendly and professional. I got contacted by manager and she personally went thru the whole process to fix the problem. Thank you Lynn , I really did felt like I'm in " good hands" A+++++. .

Fast and efficient service and always with a "can-do" attitude. No complaints!

Skyler did a great job in helping us find the car that works perfectly for our household. Will totally continue coming back here.

Did a great job, exactly as expected and the way it should be. Thank you!

Huge thanks to Fadi and the entire service department! These guys are fair, honest, and helpful. They also have a great system for checking folks in and getting them back in quickly and easily. Best Toyota dealer in the area!

Making an appointment for an oil change is easy enough. However, the experience is not a problem if you don't mind wasting 2 hours for something that can be done at jiffy lube for 15 minutes. I made an appointment to have my car's oil change etc done per the toyota care that came with the car(which also Im not happy with). "Express" team member stated it would take about an hour and escorted me to the lounge. I found a seat around the corner and waited. 2 hours later I determined I need to find out what's going on and went back to question the ETA. The "express" team member said she called my name an hour ago. I said I was right around the corner and she replied well I called your name and I'm not going to look for you. If I didn't have to use them per my Car fleet contract I wouldn't. A waste of time and rude. To let a customer wait an extra hour while I was in the lobby but couldn't hear her is unacceptable.

Everyone here is SO sweet and helpful! I came in looking for a reasonably priced and sturdy car, and left with one. Not once did I feel pressured or uncomfortable, and every person I talked to was very kind in answering any questions I had and working with me :) I had the best experience I could've had; very thankful to you guys!

Awesome service great people quick and efficient process!