Matt Padgett

Review of Vance CDJR

In the end, I ended up at a dealership that had co...

In the end, I ended up at a dealership that had competent sales team members and got $1250 more on my trade than this sales manager "gave to me as a favor" and got a truck with better options for the same price.

I live 3+hrs away from this dealership, so I worked with a salesman over the phone for close to a week to set the deal up and make sure that it would not be a wasted trip. On Friday I set up a noon appointment with the salesman for Saturday and informed him that I have *pre-approval from my bank* and also wanted to see what they could do in the financing department. Saturday morning I hit the road around 9am and texted him confirmation of that fact. He confirmed that it was good to go. I got a text from him when I was an hr out, confirming that I had the right address. Upon arrival, he came out a said that he has bad news and that someone else was running numbers on the truck, and we would have to see if they buy it first. ***They had been there over an hour and were there when he texted me about the address and he said nothing!*** He then informed me that he had taken the time to find another truck for me and if I was willing to wait at least 2hrs, he would go and get it. I looked at the specs on the truck and it was no-where in comparison to the truck that they had. I demanded to see the sales manager, who took over 5 minutes to come to the desk I was at. He was very nonchalant and only seemed interested in getting me in another truck. This lead to a verbal confrontation (that he did handle professionally) I demanded to speak to the owner, who couldn't be reached, but was messaged to make contact. I told him that I was going to take my kids to lunch and I wanted to hear from her or I was coming back. We ate and went back to the dealership with no contact. Upon walking back into his office, he informed that he had talked to her 20+minutes ago. This made me wonder why I hadn't heard from her even more. The sales manager that started talking about making it right for "inconveniencing us". I told him that I didn't want his money and that this wouldn't be solved with a tank of gas. I again asked why I hadn't heard from the owner, to which he said that was his fault because he said that he wanted to talk to me again. I asked him what he didn't understand about the fact that I wanted to talk to the owner. He then texted her and asked her to call me. 10min later she called me and was very apologetic and listened well to my rant. She wanted the chance to make it right, and asked if they could find the same truck somewhere and deliver it to my home. After more discussion I agreed. She then directed her sales manager to eval my trade. NOW, after all of that, you would think that they would be looking to make me a good deal on my trade. NOPE. the sales manager gave me a quote that was $1000 below KBB and $1500 below NADA trade values and told me that he was giving me that much as a favor. At this point I was done and called and informed the owner that he had followed her directions to make it right in the most offensive way possible and that we were done. In the end, I ended up at a dealership that had competent sales team members and got $1250 more on my trade than the sales manager "gave me as a favor" and got a truck with better options for the same price.