University of utah hospitals and clinics Reviews

Don't go to the ER unless you know for 100% sure your dying it's a waste of time and money and they will just send you packing after 6 hours with just a referral to some other kind of doctor. They don't care about you they are just trying to clear beds as soon as possible for people who need immediate care there not there to find out what's wrong with you just to check to see if your close to dying or losing a limb. Better to stay home until your dying then let them try to figure out of what instead of trying to be proactive and find out before it's that bad.

Outstanding, as good as they get!
Everything you could want and expect in a world class medical facility.

I took my little sister with asthma here when she was having a hard time breathing. The nurses told her to wait outside because her cough might have been COVID. They said it would be a 30 minute wait. It was two hours. I went in and asked the nurses. They made excuses and said it was taking long because they were trying to make a room for her. Just wish they could ve told us around 30 min of waiting that it would be longer. There were five nurses around the computer when they told me. I asked for an time estimate and they said they couldn t give me one. I asked if it was the right thing to do to send someone who s having a hard time breathing back outside to the smoggy air ans they said legally they can t confirm or deny that. Don t go here unless the hospital or ambulance drags you here.

I had to go to the ER for my severe stomach pain. In order to determine what I have, I had to return a stool sample. I got sent home with just the tubes, no labels were given to me and I had to ask for my own hat. I didn t receive any instructions on how to store my stool samples. While in the ER, I didn t get hooked back up to my IV and I was very dehydrated, which I m sure I ll get charged for and I didn t even receive the whole thing. I start a new job tomorrow and I m still very ill. Now I have to redo all my stool samples because I wasn t given instructions on the first place. This is one of the worst experiences I have had. I also have to wait longer now to find out my results and I m in severe pain.

My contact with the U began with a horrible truck roll over accident that almost killed my boyfriend. After a life flight from Wyoming, He was treated in neurology critical care for 2 weeks while experiencing a Glasgow Coma. His chances of survival weren't sugar coated and I still felt that he had the best care available. Upon waking, he was transferred to the Craig Neilson Rehabilitation hospital for 2 more weeks while allowing me to literally live in the hospital with him so I could learn to administer his care. Then 9 months of out patient clinical care. He has survived the unsurvivable thanks to these doctors, nurses and aides. These doctors are superior and choose to practice their specialty where we live. Such a blessing. After reading all of these complaints about the emergency room department, perhaps remember that the ER is NOT clinic care. If you're not experiencing a true emergency, you might cost a real person their life. Schedule yourself an appointment with the clinics. Talk to their billing department. Be grateful for your resources and use them properly. And get vaccination to protect those who care for us!!!

You pay 1000 bucks a night or more can t even give the patient a menu staff said she couldn t pull one out of her hat make you eat what they bring you. Then you have to have people pay and bring the patient food cause they are being starved. For all the money you pay to stay in the hospital should be able to get a menu and decent food for it could be your last meal!!

My mom had a big surgery on August 2nd 2021. The Hospital is nice and has very good surgeon, but I was not happy with on surgery day it was supposed to be 3hr surgery was 5 hr surgery. Nobody came to give me update at all. The board stayed on in procedure. The Dr came out after it was over and talked to me, the nurse was to get me 20min later nobody came for 2hrs. During her stay people came in and did things never told her why or what for. Then on discharge day we where given all the papers and sent on are way. Didn't go over anything and didn't explain nothing.she will be needing another big surgery and the Dr is at this hospital and I'm worried it will be like this one.we live in Idaho so its two in a half hrs away to be treated this way but her Dr here sent her to this place.We thought this hospital would be so much better than ours I was wrong

Huge Hospital but employees are so sweet and helpful! Love it!

Took a patient into the ER in a geriatric chair. When the patient returned to our facility they didn't bring the chair. We had just purchased the chair. I called their ER, front desk, the floor that she was on, customer service several times only to receive lip service. One particular customer service person, Valerie, even hung up on me. Guard your stuff if you go there you may not see it again!

Two words: balance billing. When I broke my leg, I went to U of U Hospital not knowing that they were not in my insurance network. My insurance worked with me since it was an emergency situation. The problem was with the U of U. If you're not familiar with balance billing, it's when a health care provider charges more than what your health insurance company determines is a reasonable charge. It doesn't count toward your health care deductible or your max out of pocket through insurance. It's illegal in a lot of states, but not in Utah. Not every hospital will charge it, as it negatively affects those of us responsible enough to have insurance and put money aside for deductibles, but U of U aggressively pursues balance billing. In my case, they were charging more than double what my insurance company indicated was a reasonable charge, to the tune of thousands of dollars. They'll just charge whatever they want and will back that up with letters from the Utah Attorney General and a threat of state tax liens.

I graduated from the U. While I will always cheer for my beloved Utes, I won't ever give a penny to the U of U. You can't treat your alumni like that and then ask for more money. And I realize our healthcare system is broken. Those who can pay through insurance pay inflated prices to cover the people who can't pay (but don't call it socialized medicine). But any health care provider that practices balance billing is absolutely part of the problem.