Our realtor was exceptional! He was quickly responsive to our maintenence requests and we never had to wait more than 24 hours for our problem to be handled. He took the time to make us feel valued and put forth a great effort to ensure we were as comfortable as possible in our new home! Thank you so much Bradley!
I am so glad I was lucky enough to find this place.I spent weeks trying to find a place to rent in Wilmington Nc. I went through other realtors who charged me big application fees only to tell me I did'nt qualify and they would keep my money. UPM actually promised me my money back if I did'nt qualify but I actually did with them.I will recommend them to anybody who may have difficulty renting a home because they came through for me when nobody else would.Thanks so much UPM. Also a special thanks to our realtor Bradly Cotton who was very helpful every step of the way:)
We've used Ultimate Property Management for the past four years and we've been very happy. Everything is handled quickly and professionally. Bradley Cotton always has great ideas for ways to improve the property and the experience for the tenants and I trust them implicitly.
Extremly professional people. Home was clean and ready for us. Had a mechanical problem with the air conditioning on a SUNDAY and it was taken care of immediately on the same day. Highly recommend!
Move in the was easiest I had ever experienced.
I have been renting an amazing house from an amazing homeowner who chose the wrong the wrong business to manage his rental. Since my first attempt to view the home (before signing a lease) this company has been untimely and unprofessional. I know that the homeowner must pay them dearly for their service as the middle man yet they have not done a single thing they are supposed to do (as written in the contract). Time sensitive repairs that were requested through the proper channels have been ignored (for over a year) and the homeowner has had to come make repairs that the renters (myself) have not already taken on the responsibly of doing. What is the point of a property management group if they do not manage repairs such as a broken dishwasher or malfunctioning well?. The owner of the company couldn t even help us when we contacted him directly asking
for directions on how to change a water filter ourselves (after putting a Maintenance request in & waiting for a response that still has never come). The 24/7 emergency phone number never answered our call following an after hours pipe break... I am not one to shame a business but I m just confused on what they actually get paid for because over the past 2 years they have proved unable to respond, much less help their tenants, on any issues that have been brought to their attention via the appropriate channels.
Please by all means make sure you pay your accounts on time because they will go and make multiple accounts and place them on your credit report. Thanks for destroying what I was working so hard to redo. Good thing I know a little bit of law.
We feel like we are in good hands with Bradley. He is an excellent communicator and seems to genuinely care about our property. Thank you, Ultimate Property Management!
I lived in a house for over a year. I was never late with my payments. I moved out on March 15 because I was told the next tenants needed to move in. I only paid half a month rent. When I got my deposit back UPM had taken out $600 for the remaining month of March. I filed a complaint with the NC Better Business Bureau. Never do anything with these snakes.
We managed our rental ourselves the first year and it was one of the most stressful things I have taken on. I met Bradley at a previous place of employment and he went out of his way to visit me once he found out where I was working to drop off his contact information and to let me know he would be happy to help with my rental. That spoke volumes to me and I have not regretted it since. Our tenant has paid on time since we signed up with UPM and Bradley and the other staff are very attentive when questions arise. EXTREMELY SATISFIED AND WOULD HIGHLY RECOMMEND THEIR SERVICE!!
As the property owner, we've had a good experience with this company. I like knowing that the rent monies are deposited when I need them in order to pay the mortgage on the property with same funds. Any problems that occur with the property, I am notified and can usually find the needed subcontractor (being a contractor I have these ties) but a couple times have used whoever they can acquire and it is generally rather fast. They get the job done!
I have used Ultimate Property Management for about 3 years. This is a very professional company that takes personal interest in your property. As an out-of-town owner, I have confidence they are working in my best interest, getting bids for repairs, interventions no with the tenant and keeping me informed on The progress of any work needing to be done. They are not about the easy fix keeping the owner as well as the tenant in mind when problems occur. Monthly reports are clear and expedient and all staff are easy to communicate with! This is my second management company in the Wilmington area, and I will never go anywhere else!
We recently worked with Ultimately Property Management to get our house patched up, cleaned and rented. The transition could not have been smoother! They kept my wife and I abreast of all the updates as they happened, gave suggestions on where we should use a contractor and where we could do things ourselves, and most importantly got it rented quickly at a reasonable price!
During the first month, the tenant needed a very small repair. Ultimate Property Management took care of it immediately and cost effectively. This is exactly what we wanted from our property management company!
This team is fantastic and if you don't use them to manage your property you're doing yourself a disservice!
We started using Ultimate Property Management last year once the company we had been using had closed their doors and UPM graciously took up the same service. We appreciate the way communication is usually seamless and uncomplicated. We feel lucky to have happened upon their great service!
Bradley and UPM is committed to be one of the best in the industry. They attend industry events to learn best practices to ensure they offer quality PM services.
I use them for AirBnB management and am extremely pleased with their services. I only hope if they continue to grow that they keep the personal touch. Good service and good follow-up!
This team is awesome! I m rather new to their service and have been very pleased with the response time and quality of support! I can t say enough about their professionalism and positive approach to serving their clients! Ed Wagenseller and his team are top notch!
Julie Parks Askew
Very helpful and respectful to us and our property. Will do what ever is needed. Ed Wagensellar and Ms. Finn are outstanding.
Oh boy, where to begin? We started with UPM almost two years ago, and they have been absolutely phenomenal since day one. They took over when our previous property manager gave notice he was no longer managing properties. We are a military family that lives quite literally on the other side of the country, but we have always felt confident in Marcee and Jessica s ability to handle the home and keep us in the loop with everything. There have been plenty of bumps in the road regarding tenants, hurricanes (thanks Florence) and other craziness, but through it all this team has been awesome. Even now, with us coming back to NC and moving back into our home, they have been a 5 star company, helping us turn over the home and get it ready for when we get back. We will absolutely save their information for the next time the marine corps decides to send us away from our house again!
I had thought about renting my property out myself, but after researching, I realized how stressful that would have been, so looking for a property management company. I knew I wanted to use this company from the first phone call I had with Bradley Cotton. He was so professional and patient with me as I had a lot of questions. He was very genuine and realistic with his responses which made me feel safe and understood. At our first meeting, we went over a lot of information and and feedback about ideas and expectations for the property. He reassured me everything would be taken care of detail by detail and not to worry. This encounter was definitely a blessing for me and a huge weight has been lifted off my shoulders knowing I can trust in a company to handle "my company." Thank you so much Bradley and the Ultimate Property Management Team!
CROOKS WHO TREAT TENANTS LIKE CHILDREN WHO NEED DISCIPLINE and their lease contains at least four illegal provisions which require the tenant to perform maintenance for free (violates NC law 42-42b) and civil fines for tenant's breach of the lease if tenant has unauthorized pets or residents (violates NC law 42-46). I applied to rent a house. I was approved. I signed the lease and Ed Wagenseller, the real estate broker, signed the lease. Two business days before my lease went into effect and I was scheduled to move in, I received an email in which the real estate agent, Bradley Cotton, terminated the lease only because they tried to change the terms of the lease after it was signed and I asked them to send me an amended lease. They insisted that their changes were not "changes" but were only expressions of their company policy. And they refused to send me an amended lease. When I explained that threatening to withhold the keys to the house is not a "company policy" but is a breach of the lease we signed; they realized that I was not going to be victimized by their unlawful acts and they terminated the fully executed lease. If you know your rights and you know the law and they realize that they can't victimize you and walk all over you, they retaliate. What happened was this: I get an email from Marcee Finn two days before the lease began telling me that I have to get renter's insurance and put all the utilities in my name and give them all my utility account numbers BEFORE THEY WILL GIVE ME THE KEYS. The lease did not stipulate these two things. In fact, the lease explicitly stated that renter's insurance was not required. But Marcee apparently can't read or understand the lease and kept telling me that it was required. Marcee then talked to me like I am a dummy to tell me how renter's insurance is good for the tenant. Finally Marcee said she would drop the renter's insurance request and "document" my file to show that I was not getting renter's insurance. Why does she need to "document" something that is already set out in the lease? If they had any respect for me as a tenant, Marcee would have said instead that she knows I am moving a long distance from out of state on a Sunday, so they will give me a week from the lease begin date to get renter's insurance and to begin utilities in my name. This company breached the lease before it began only because I was not an easy victim of their violations of NC tenant laws. I had no major problem with their demands. My only problem was that they made the demands of me at the last minute, only two days before the lease begin date, AND THEY THREATENED TO WITHHOLD THE KEYS if I didn't comply which is a breach of the lease.
I could not say more great things about Ultimate Property Management! All of the staff are so attentive and detail oriented. I had just moved back to the Wilmington area and needed a rental home- this company made my transition so easy. The paperwork was organized and the home was in perfect condition upon move in. With any work order- ultimate is on top of it that same day. Would highly recommend!! I will be using this company to rent out/manage a current property we own, and also when it comes time to buy again, we will use our great friend at Ultimate Property Management- Bradley Cotton!! thanks for your great service! -Heather
I used this company to rent my townhome and I have no complaints. I no longer live in the area so it was total piece of mind and stress free!! Highly recommend! I also used the same company to later sell my townhome! Highly suggest!!
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