I have used my Bamix Hand Mixer for everything, for over 20 years. Unfortunately I lost one of my blades.
I was thrilled to see that Ocean Sales carries replacement parts!
I ordered my replacement blade, along with some new accessories and was totally surprised to have them arrive only 2 days later!!
GREAT SERVICE OCEAN SALES!!
I'm back to using my Bamix for more than just mixing and whipping now!!
THANK YOU!!
Charlene Wicks
I cannot say enough about the customer service Ocean Sales provides. I contacted them on a few occasions and each time I found them extremely helpful. They were always clear with their communication and I received my order promptly. Thank you Ocean Sales! I would definitely recommend this company to anyone looking to get quality cleaning supplies backed by amazing after sales service.
Very quick delivery! Excellent Service - Extremely happy with purchase of the Oliso Smart Iron from Ocean Sales. The price of my item was very good compared to other sites with the same item and I would absolutely purchase from this company again!
Was all it was advertised to be and more....The Aquablade Cleaner Kit is now my Jam...so easy and fast...love it!!!
Fantastic service!
I had our Oliso Iron (TG1250) repaired as the lift was defective. The front desk was friendly and conformed to the Corvid-19 requirements. The service person retired the iron within the day and packaged the iron neatly with the cords wrapped properly ; styrofoam on both ends, and boxed. All this was done economically. Ocean Sales is on our radar for further purchases.
Horrible customer service. Bought king size bamboo pillows and got queen sized.... after much argument and insulting my intelligence I got 2 new pillows sent and wouldn t you know it they couldn t be bothered to check the product before sending and of course I get the wrong pillows again. Measurements from their web site do not match what I bought or was sent. I send all 4 pillows back with their prepaid shipping label and now they can t find it and it s my problem. Actually having to go to my credit card company to file dispute because dealing with their customer service is like pulling teeth. Can t wait to send the email chains and my complaint to BBB. Do yourself a favour and save yourself the headache if any other company carries the product you are considering on purchasing from Ocean Sales buy it else where!!!
They sell you broken products and then make you pay the same cost of that product to return! When it s their fault!
This is the second silk duvet that I have purchased through Ocean Sales. They offer excellent and speedy service, and the product is fantastic. We still use the first duvet bought 15 years ago, and so decided to add another one for another room. Would highly recommend both the company and their product!
I just purchased the Flat Stacks at the MN State Fair and the top snapped right out and very difficult to lock! How do I get my money back?????
Amazing customer service and very prompt reply.
After contacting them with a problem with my order, a replacement product was sent out immediately. It arrived very quickly, packaged well for protection, and worked perfectly! Very happy! Would highly recommend.
I contacted this group due to a needing a replacement and they were so courteous and prompt with their responses and the replacement was sent out immediately. I was sure to provide a picture and proof of payment so it all went very smoothly. Very great company to deal with!
The FlatStacks are awful. Don't buy. They won't snap shut, the lids crack. What a waste of money.
Contacted online to purchase a replacement power adapter. 5 days later I still don't have an answer. Got an email back after 2 days asking where I was contacting them from. Nothing since
UPDATE. Got some service and received the part I needed! It arrived quickly! Thank you!
I have the Ocean Sales steam mop and I LOVE it! I have a dog and a baby so I wash my floors like crazy and it is the most amazing mop. I have had mine for over four years and have gifted the mop to multiple people. One of my favourite purchases!
This is the Canadian head office for Ocean Sales Ltd. I had to leave a steam mop behind for warranty work. Front desk staff were personable and extremely helpful. Great service all around!
We are Calgary based residential cleaning company. Last year we have purchased Ocean Sales aqua blade window washing kit. Aquablade was a new brand to us and we weren t sure if this product will last, considering it s sleek design and lightweight characteristics.
To our surprise, Aqua Blade window cleaning kit was a true time savier for our cleaning crews. We managed to decrease time on site and get the job done faster. Without Ocean Sales product experts, we wouldn t have considered this product at all. This year, we re trying out their Smart Living carpet steam mop.
So far, it s been a great experience buying from Ocean Sales Group. Thank you for your dedicated support and amazing cleaning products!
I have not done any buisness with this company however I came home last night at 1230 from work and they parked a van 4 feet across my damn driveway! They had plenty of room ahead of them but felt they were good. I left a note as opposed to towing but seriously have some respect!
I have had many positive experiences with ocean sales. I have bought a variety of their products and they really stand behind them.
We bought at a Vancouver show a ceramic pan from Ocean Sales Ltd. in Calgary. After few months it developed some pin holes in the ceramic. We called Ocean sales and was asked to take a picture of the pan as well as a copy of the receipt. We emailed it to them and they responded within two hours and told us that they would providing us with a new pan under warranty. Was shipped the same day and arrived home 2 days later. Great courteous and fast service. Wish everybody was like them. I wish them best success in their business venture.
I have purchased 2 steam mops from Ocean sales and a Wine Kit - ALL OF WHICH BROKE, Must say I have rated this a 2 as the product works well for your floors but you must be so very careful with the mop. The second mop my husband was doing the stairs and it snapped right at the base. That was replaced. Second one broke less then 4 months later and they do not replace again. I do not wash my floors as often as most with kids and animals. The first mop was 5 or so years ago and the middle piece wouldn't stay upright. They also replaced this one. 8 months later the same flimsy base snapped, Threw this in the garbage. I wouldn't recommend buying this unit unless you plan to do some mcgivering.
Second bought a wine kit set - next day opened it up and the plastic piece broke off. Service didn't fight me and are currently sending a new unit. Most of the products are china made. For this cost get quality products and you will be around for much longer! Product ideas and service are great. Just need quality to back it up. for that price shouldn't be an issue. Hope this helps someone in their decision. Happy Hunting.
I have purchased both the steam cleaner and the aqua blade from ocean sales group and I love their products. I washed my windows with the aqua blade yesterday and they are sparkling clean and streak free ! Their service is also outstanding! Anytime that I have had trouble with either products they were quick to send replacement parts. Thank you ocean sales group!
Great products and they stand by their products. Family owned and can find them at trade shows across Canada.
I bought the Aquablade which has been a great product but the telescopic handle was giving me some trouble. I reached out and Ocean Sales Group responded quickly and pleasantly and the issue I was having was resolved! Great product and even better customer service
I have bought three Mulberry Silk Duvets from you and must admit I will never buy anything else, nor suggest to anyone to do otherwise. They are so comfortable and light and supple. I had eider ducks duvets all my life, starting when I was a kid, and remember having paid a fortune back in the '70s when I got my own. What a great thing to know yours are so affordable and of such quality. Honestly, there is a saying about getting always what we paid for, isn't it ? Then how come quality can become suddently so affordable? All this to say "Thank You" to you for allowing us to ge them.
When I first ordered from this company, the order arrived very quickly! I had a little issue with one of the products about eight months after purchase and they replaced it, no questions asked. I received the item the very next day. I highly recommend ordering from this small, local business. Their customer service is outstanding! SUPPORT LOCAL!
Purchased a Casada Quad III Chair Back Massager at the Home Show and found a defect to the zipper mechanism which made it impossible to attach the chair back cover to the main unit. Contacted Ocean Sales on April 12 and sent photos and bill of sales to have the unit replaced due to a manufacturer's defect in workmanship. Initial contact with Ocean Sales was positive so, stay tuned for results of warranty replacement process and if the company stands behind their product sales and service...to be continued....
Over the last few years I have made many purchases through ocean sales. Their oliso iron, steam mop and most recently the icy bamboo pillow. Have never had a problem with any of the products and they work exactly as was advertised to me. Nothing but positives to say about ocean sales products and would highly reccomend these to other people!!!
it took 2 week's longer to repair my Bamix than promised.
The company doesn't stand behind their product, their frying-pan doesn't fulfill the promises they made when we purchased the product, before the guarantee elapsed we sent the pan back to Calgary, where they claimed to have it "tested" and blamed us for not using it properly, was it not true. we don't recommend their Titan Pans
The beginning of the year, I bought the FLAT STACKS at a trade show. I bought the show deal, 4 sets of 4. I was told I could get a refund if I brought the product to another trade show. This product doesn t work. The lids do not seal properly. They are difficult to close especially if you try to place a liquid content in them. So I used 3 of the 4 sets and was planning to return the 4 th set at a recent trade show. I would like to return all 4 sets but I used 3 of them so I felt as though I would be responsible and keep the ones I used. That being said, I recently went to the national women s show where the flat stacks were being sold. I explained to the sale person how the stacks did not close well. She didn t believe me. She took out the product I had brought back in its original packaging and tried to demonstrate the product worked. I wasn t convinced. I didn t want the product anymore especially since I have 3 other sets already which do not work. She didn t like my comments. She s was rude and denying that the product didn t work or seal. She kept questioning how I was closing the product. Does it matter how I close it? It s self explanatory. That being said she DENIED me any kinda of respect and told me to call ocean sales. Why would I call ocean sales when your product is right in front of me and all I m asking is for a refund. Absolutely insulting when she questioned if I was closing the lid right. It s a plastic container. That being said she was aweful and I can see ocean sales does not care about customer service.
Wow, I just love my Quattromed V with braintronics! I ordered it off Oceansales website, received it in 4 business days and couldnt be happier! But when I received it, I went back on the website to look for something else, and noticed the Quttromed V had went on sale. So I gave them a call and was very pleased that they are going to honor their sale price even though it went on sale a couple days after my purchase! Wow now that is true Customer Service!!
Thank you Oceansales you guys and gals are the best!!
I absolutely love my Quattromed V massage cushion, I think my chiropractor is going to love it also!
So amazed by your Flat Stacks containers! I take them everyday to work and use them at home. They are so convenient! I will order more for sure as we are big fan on leftovers at home..! Really appreciated the tips given on the video on your website as well. Happy customer!
BEWARE!!!!! Purchased from the Vancouver Home and Garden show a few days ago nail product set for which they advertised that there was a 30 day guarantee but this company IGNORES emails and requests to contact me. The product, if I had known, damages nails and yet was sold to me that they will strengthen nails. Reviews on the product are horrible. In my opinion they sell garbage for premium prices. I will be contacting the home show organizers and will be advising anyone I can to let them know of my experience and to avoid doing business with this company. Next, will be my attorney if this company continues to ignore me.
Very happy with customer service and the very quick turn around of repair and return of my warranty product. Thank you.
placed and order from Calgary and was told that it would be sent by Canada Post then i find out it went out by Courier and a signature is required. upon delivery, people are not home during the day and now i will miss the delivery and have to go all the way across the city to pick it up from the courier office. Dont know why they require a signature they already have my money, be careful ordering from them. they dont seem to really care about the customers, when i call the office i was told oh it already went out and if i am not home i can have it delivered somewhere else, how is that safe
I am a loyal Ocean Sales customer. I believe 90% of the contents of my home were purchased from this company. We have our silk duvets, bamboo pillows, flat stacks, cookware, steam mop, toys and more. My family and I enjoy the experience of shopping with them, whether it be at home shows or their Calgary office. Their website also has these amazing videos to teach us the proper use and care of products. I think that is so important, as I myself have misused products before and of course try to blame it on the product when it is really me. I can email or call their customer service line anytime even with my silly questions.
In the day and age of reviews, I believe it is important to give this feedback. We are not all going to have the same outcome or results but we need to remember what we put out is what we get back. This company has a lot of integrity compared to others.
Excellent company with great customer service. Very happy with the products I have purchased from them. I have the smart living steam mop and have had it for years, no problems. I have been on the Tumerix for over 1.5 years and feel great, I was very sick for a few years with a weakened immune system and was always getting ill. I rarely ever get ill these days. Thank you!
Got the products at national home show. Love it recommend to everyone
One of the best customer service experiences I have had in a long time. I had received something broken and they had one shipped to me within 2 days!!!
Ocean Sales provided me fantastic customer service and a great product. I love the smart living wine opener! They were incredibly quick to respond to my queries and extremely helpful at the same time. You really can t go wrong here.
oceansales.ca