True Yoga Review

only feel like a customer when they sell u membership, and it's very difficult to do cancellation (after 1 year membership), i stop using their facilities for two months and still being charge, call to the center, the staff talk very rude and scolding me. Damn terrible service, will never recommend this yoga center.

Today 3rd of November 2020 l was fined $30 for losing a yellow band. I really dun understand why do need a yellow band for. When you register at the counter to attend a class a locker key and a class ticket was issue. Why on earth do you still given a yellow band.

One nice touch about the place is the hot tea you can help yourself to while relaxing at the lounge before or after class - especially after a hot one.

Be careful, management and team are not good, at the slightest problem, it hides behind the regulation that you have signed. Poor hygiene. The customer relationship does not exist and it will never exist.

I have been a member with True Yoga since it started its operations. Truth be told, it began on a good note.

However, over the years, it has slackened way too much in terms of customer service, quality of teachers & club cleanliness.
I have feedbacked years ago regarding the quality of its instructors & the cleanliness of the female shower cubicles but nothing significant have been done.

I hope the renovations will make a huge improvement to the centre.
Also, do keep in mind that instructors make a whole lot of difference to the quality of your classes.
If you want your members to stay or expand your membership, you got to have really good instructors.

Just in case some of you are wondering why i am still with True group, that is because i am a black card holder i.e. a lifetime membership
Otherwise, i would have gone to another studio.

The company definitely has some problem in managing its sales person. One sales person Gabriel deceived my friends and me with non-approved promotion package (10 original classes + 10 complimentary classes). Then the company fired the sales person and take back the 10 complimentary classes, which we understand as the promised complimentary ones were only discussed verbally and recorded in WhatsApp chat. However, the company even take back the sales person s promise on original classes (not complimentary ones) suspension during my baby delivery and confinement period. I still have balance original classes and I won t feel like to go any more.

Sadly I also have nothing much good to say about this place. I just called to book a class for tomorrow and in the middle of the conversation the front desk - I think her name is Mandy. Hung up on me. Very rude speaking to me too.

Cleanliness is also an issue. Stinky and dirty mats. Blocks are not cleaned or replaced. Bathroom needs a renovation. Instructors are ok though. That s the only thing that keeps me from coming back.

BEWARE !!!!!! Pathetic Is the word for them . To sell the packages their agents can go to any extent . Even for pre natal classes to pregnant ladies . They dont care the trouble you can be in . Going for renovation no information was goven to me . I read a notice in bathroom . When asked she promised these classes are moved to harbourfront . Only after i asked her 10 times i bought the package . And now they tell me they are moving to suntec . Sick .

I go here several times/week, and am a fan of yoga. I am not a huge fan of True Yoga, however. While the instructors are good (if a bit impersonal sometimes), the place is in real need of a face-lift. Run-down, especially the toilets! Also, they really could clean the studios better. I'm so tired of having to clean up hair every time I go. It's not hard to do, and I've suggested they could do a better job, but I have been ignored. I still go, and will continue, but there are better studios.

Enjoy this Yoga place heaps. Good variety and timings.

Everyone, please do beware when you sign up with True Yoga at Pacific Plaza. Despite the negative publicity (news articles you find online) and unsatisfactory reviews left by True Yoga customers, I decided to give True Yoga a chance. I signed up with a True Yoga representative (Helen) in late 2018 when she introduced me to an attractive package for BOHY90. However, Helen left the company not long after; and True Yoga decided not to honor her words. Unfortunately, I was not the only victim to this incident. Marc Koh (GM of Sales) told me that another of Helen s customer reported the same case. Even after all these incidents that happened, True Yoga refused to take any responsibility. Instead, the company laid the blame on us customers for trusting their sales representatives. With that said, I truly enjoyed the BOHY90 classes offered by True Yoga. It is extremely unfortunate that the management team is very unprofessional and shady. Make sure you get everything in black and white, but even if you do, they might still retract their words. Be warned.

Nice studio overall, great teachers and atmosphere. A bit salesy in their approach and not very flexible when it comes to the packages.

Staff is very rude. They only care for you as a customer before you sign up for a package. Once you sign they treat you with no respect especially one guy named Marc koh acts like he's king and just talking to you is a favour already. Be careful of this place. Even if you don't care about the staff rudeness just walk into their toilets and showers to smell them first. It's so disgusting.

Me and a few members are truly disappointed in True Yoga Management. Started out as a none believer in yoga teaching till i started attending with many friends Master Sagar class in Millenia Walk. Was dedicated and came everytime his class was on. Even got my friends to sign up and attend class only to find our he is going to leave. Very upsetting. Petition also written by members to get Master Sagar to stay but management doesn't listen to members concern or welfare. Previously i also attended Spinning class by Edgar from Millenia walk. He also was told by management to leave abruptly.

If you want a consistent instructor to mentor you, might not be able to find her. This certainly concerns me as a member and many others.

Just leaving my thought with all who are intending to join.

If i can put 0 stars, i would put 0 instead of 1 star. Its a one week unlimited trial, but the consultant keep forcing you to sign package, on the last day of the trial, they say oh i cannot let you book the yoga unless you sign the package with us (sales tactic: fail). The customer service attitude really cmi. I think pure yoga has better customer service. I didn't name the consultant name as don't want to embarrass the consultant, just that the company culture has shaped its consultant to extremely sales-driven. which should be corrected if they want to "up" their service in the industry. There is nothing wrong with their yoga teacher teaching style but just the customer service isn't up to expectation.

Marc Koh is very rude. Becareful going there. Once they have your buisness they treat you badly. Facilities are very bad and smells. Especially the toilet.

Front desk staff at Pacific Plaza was REALLY RUDE!! A really bad experience which totally wiped my interest in your programmes!

Have been a member for a few years. Personally I feel the management, teachers and the ground staff are trying their very best in whatever they do and they are professional in this field. I see the passion in them. Would personally like to commend Joe. He is always smiling, laughing and making everyone's day. A real asset to the company esp in the service sector. The environment is also very clean. The helpers are always on standby to ensure the studio are cleaned up after every sessions. Well done!

I have been attending the Saturday Yin class for years now and there is a solid following.
However and without consultation, they have cancelled it and have not responded to my emails of complaint.
This is a reflection on how this place is run, i.e. sign you up and forget about you.
Beware!

A nice yoga studio conveniently located in Orchard. Studios are clean and well maintained. Hope that True group can open more True Yoga outlets in future

Instructors are okay. However, hygiene is bad - very dirty and smelly toilets and dirty shower rooms. Hot water in the showers do not work most of the time. Lockers are very smelly too. Staff there only interested to sell you packages, can't wait for you to sign on the dotted line and give them your credit card.

DO NOT sign up any membership here, you will be better off elsewhere. They do not have the capacity (limited classes & slots) to take in new members yet they still continue to do so only because they want to earn revenue. They will not listen to members' feedback after taking your money hence think twice before you decide to join this club. They probably would help you to book for the class initially but after 1 month or so, they manipulate the booking system to prevent you from getting class "so that other members can get class". But who are they to decide who to get class? All members paid for their membership fees hence should be given a level playing field. Fastest fingers first should be the rule of booking. I am a founder member who paid close to $7k end of last year but I have not been able to book class ever since they start manipulating the booking. You may consider other places such as One Wellness, Pure Yoga, HomYoga. Do not waste your money on such unprofessional place. Counter staffs are all unfriendly and rude except when you first sign up for the membership.

Hi there, I am writing to account the experience that your staff by the name of Sean* at the reception at Pacific Plaza, to be frank I am not even certain if this was his genuine name as he was reluctant to provide his name when asked to account this feedback. But I'm pretty sure this could be easily verified given the time of call at 4.56PM on 18 Feb and whoever on duty who was manning the telephony at the front counter.

My Mom has been a member with True Yoga for several years now, and recently took up a series of personal training programme with True Fitness. I think we could agree that she's been very supportive of your business. She is 73 years young and illiterate in English, that means she has no ability to actually navigate through a mobile app, scroll to schedule/booked class to perform any bookings without any assistance from myself or other kind staff from True Yoga, as they are all written in English.
The cold hard truth is the customer service is inconsistent. Some days when they are in good mood, they help you to make amendments on your class bookings after minor pleadings. Other days when they don't feel like doing it, they will tell you that they are not in the position to help make amendments to your class bookings or "manager says cannot" despite pleadings and begging over the phone and over the counter.

Just thinking about this is maddening, how could you do this to my elderly Mom...? Where are your humanities

When she called True Yoga Pacific Plaza branch to seek for assistance in cancelling the class booked for this evening, Sean* attended to her call and rejected her request with very superficial explanation that, I quote word for word "he cannot do it because he is scared to lose his job", "only managers can but he cannot", "just cancel it on your app", despite my Mom telling him repeatedly that she cannot read English nor use a mobile app? We know that it IS possible for the Customer Service rep to make such amendments on the computer in seconds, because it's been done before albeit through several pleadings that my Mom had to go through with the front line staff previously.

I was at work in a client's meeting at that point of time, if not I would have just helped my Mom with the cancellation of class. I never would have imagined that my Mom who felt so helpless and worried over her incapability to cancel her booked class in time to not incur the cancellation penalty that True Yoga has strictly imposed, called me and I needed to disrupt my work meeting to do something that should be easily done by the Customer Service rep. Don't get me wrong, I am happy to help my Mom but I simply couldn't wrap my head around WHY the Customer Service reps couldn't help her with that???

My point here is, what is the actual purpose of placing Customer Service in your company and studios? What is the value behind that? Why is it that such simple customers' request to cancel a booked class by clicking a few buttons on your screen such a difficult task to perform?

I called back the outlet and called out on Sean* with this as I was really appalled and couldn't understand why such fuss and trouble are required for such a simple cancellation request by from a 73 years young and illiterate auntie? This is one of the best parts, Sean's* reply was very defensive, responded he cannot help my Mom because it's beyond his pay-grade and he doesn't want to get into trouble. When he was asked for his name because I wanted to write this feedback proper, he and his colleagues were sniggering AND made inappropriate comments in the background about this name request.

I don't know what to say about your service quality and staff's standards but this shows a lot. With that said, we will be moving to another yoga studio with another company after the month's membership and PT programme are completed. Lastly, just want to put a word out here that some of the yoga instructors and the PT instructor have been great according to my Mom.

Good luck with your business.

Reading all the negative comments compelled me to write a review to return some justice to it. I haven t been to the place pre renovation so I m not sure what are the changes.

But the current gym and toilets and the entire place is super squeaky clean. And during peak hours it is still relatively spacious and the toilets are clean and spacious and more than enough shower cubicles.

My consultant Wan has been more than patient and kind. And I have never experienced any pushy or whatever sales tactic others been talking about.

And please. A free trial is free. So don t complain so much. If you re not happy then just don t sign up.

After reno, class room size has down size too. Now its very squeezy and you may knock into others. No more steam room and not enough hair dryers (just a few expensive branded ones) esp during peak hours! Feedback become lip service by consultants that they provide more classes which is not good enough as we cant get the classes we want due to poor scheduling or class room size is limited especially the popular classes
Thank god the smells of toilet have gone and floor leaks too!

True Yoga sales and management make promises they can't keep just to get customers to sign up. They care about their targets, not their customers. There's no service recovery and their words are cheap ("We don't hard sell - we sell from the heart" haha What a joke!). Not surprised at all the negative reviews

peak hours can get difficult to book a slot. issue with cleanliness of the place but location is unbeatable.

I enjoyed the classes and the masters/ teachers were great. however, some of the staff especially the people at the front desk were very rude. i also informed them a month before the cancellation of my membership with a valid reason but they did not do it. I was still charged with a month of payment debited to my bank account. :(

After New boss took over.. . I love the vibes in True yoga,
1: We don't have to wipe the mats after used, others center yes
2: As a founder., vip lounge to access and rest
3: New renovated True yoga is coming and the company still insisted well maintain even months before renovation
4: Masters love to share and teach with hearts

5: For those who doesn't appreciate go and find same price and check if you are getting same being pampered or not?

6: Wipe your own mats most of studios out there
1:No mirrors in studios
2: Non even flooring
3: Less classes scheduled
4:Mat to mat soooooo squeezy ...

Please take a look back and do not compare those price more ex then true to provide same services

Scammers! PLEASE BE CAREFUL OF TRUEYOGA. Sold me 20 class yoga pass without informing of the planned facility closure for 3-months. Lack of response, no options for customers who were not informed & poor attitude. Contractual Misrepresentation at practice in the safest country on the planet! Shame on you!

There are four studios plus a Bikram studio here. The location is everything as it is situated in PacificPlaza and merely five min from Orchard station. There are not just all sorts of yoga classes but also dance ones.

The member lounge is also much bigger and relaxing than other branches. Membership is a bit pricy (>2700 SGD for two years) but they have promotions most of the time.

I would like it better if they can improve the overall cleanliness and hygiene. A face lift will be better even!

Having a problem with my membership cancellation. Their business scheme is terrible, only concerned of how to earn, never thinking of their customers well being. Their staffs are not trained properly, too focused on their quota or how much they earned I guess.

was a visitor to singapore and my body was used to yoga classes at Mumbai India.
My daughter had me enrolled me at the class and I am much more fitter and flexible because of the classes and the instructors are so good.
they pay individual attention and that makes all the difference.
the vastness of the classroom,the flexibility of the timings and the hospitality is what enticed me.want to go back to singapore just to be in that Pacific plaza ka yoga lessons.

kala ramnathan

Paid a lot for founder membership. During Covid, it s almost impossible to get a class as they would give priority to new members. They introduced a wristband which is fine but if you lose it the penalty is $30! That thing wouldn t cost more than 50 cents. What a cheap way to get people s money.

Supervisors smelled of cigarettes. If you are a health person, I want them to smell first
There is free Wifi There is a relaxing space where you can drink water and hot water
The shower is too fast and only the fixed one tears

Want cancel also cannot, force people to pay even though we nvr even use the facilites and no time to attend at all. Dont ever sign up.

If you lost towel card in the studio, they say you will be fined; if you are late few minutes ,the Bikram instructer will close the glass door before your face.

Scammer! Sold me a package but once got issue no response from the management team. Consultant said that the operation manager should be the one who follow up but for months (Dec last year) till now, keep chasing but no one contact me. Consultant also said that he cannot get a reply from the management. If own staff also cannot contact their management then I think there is something really wrong with the organisation. If you want to sign package with them, pls really consider. U have no one to check with once there is any issue.

I have been with TY for more than 7years. Things have changed from when i joined in 2007. Toilet conditions have vastly improved after the reno was done. Studios have increased but rooms of course became a squeeze. I give the management and staff credit for doing a good job during Covid to enforce discipline and hygiene so that members can continue to go for our activity. I like that the schedule is monthly adjusted ,so that i can participate in some of popular classes which i cant attend.
I dun prefer hard sell (like everyone else), but when i enjoy the masters' teaching , benefitted what they share, along with a pleasant environment minus loud/rude members and hence i will continue with TY. No looking back perhaps?