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J
3 years ago

The pictures from online were kind of misleading. ...

The pictures from online were kind of misleading. When I walked in, it seemed like a place for younger children, as the attractions were underwhelming. However, me and my two friends, who ranged from 15-17 years old, had a blast ice skating, riding bumper cars, and going through the inflatable obstacle course.

L
3 years ago

I very rarely will give a rating but the people he...

I very rarely will give a rating but the people here give horrible service. They told me my daughter could only do one thing and still had me pay for her. The one thing she could do she hated because the person running it was super rude to her. I later found out right next door she could go to lollipop park where she could do EVERYTHING! A place shouldn't be so competitive they won't even suggest what's right for a customer. Will never come back even when my daughter is old enough.

J
3 years ago

We took our son here for his 6th Birthday. They as...

We took our son here for his 6th Birthday. They assign a Birthday Coordinator to your party, and they take care of the things you need, our coordinator was amazing, and very helpful. the birthday rooms are usually pretty full, as they are just a bunch of benches next to each other in a row.
this center would have gotten 3 stars if not for our planner/coordinator/staff friendliness. the people who work there are great.

for the price of $19/per kid you get to ride their rides unlimited, except the bungee trampolines which you only get one jump on, and you get 1 slice of pizza per kid (you have to pay for more, and the pizza is not good). they had a total of 3 rides, and a couple other attractions (laser tag was a lot of fun), but their video games/amusement were mediocre at best. they have a kids area lollipop land, which has dozens of cool looking rides, but for some reason that is not included in the $19/kid, instead it is an additional $14/kid.

overall the kids had fun and i guess that is all that matters, but from a value standpoint it may be cheaper/more fun to go to a chuck-e cheese, or another event center like lava island or something.

for a little day trip, this place would be fun. for a birthday party there is much better out there imo. i could see this being a sunday funday with my kids

G
3 years ago

The maintenance crew was nothing short of amazing ...

The maintenance crew was nothing short of amazing professional and friendly. We come out there approximately 1 to 2 times a week, we are also known as the tattoo 4. You're maintenance crew had so much work to do but they were so amazingly polite and really great people. There is one gentleman that was in there the pro shop that is , could use some serious training on customer service. He should work with the maintenance crew and learn how to be friendly and still get the job done. I love this little track, and love coming out and will always come out. It's always a pleasure I believe I can speak for my other 3 in my foursome That we will continue to come out as much as possible. We really appreciate you guys, and we also golf South suburban. Thank you so much for a 5 star experience excluding the hiccup in the pro shop

B
3 years ago

Took my daughter to go ice skating and play games....

Took my daughter to go ice skating and play games. When one of the stuffed animals got stuck in the machine, the manager came over and offered us another since they didn't have the key to open the machine. Super nice folks here.

C
3 years ago

I encountered several very young staff members who...

I encountered several very young staff members who were condescending and rude when I asked simple questions. Example: At LASER Tag, I asked if the upcoming session was booked because of the birthday party. The 16-17 year old staff member exaggeratedly waved his arms back and forth across the screen behind him showing that there was a birthday party every session for the rest of the day. His tone was sarcastic and rude. I explained to him that I knew there was a birthday party but I wanted to know if it was BOOKED or could we take part in the session??. He shrugged his shoulders and said there was no way to know. I had a similar interaction when trying to get a ball at the mini golf course, and again when trying to get skates for the ice rink.

It feels like the staff are not being taught the importance of customer service and friendly interractions with patrons. No one wants to spend money and time in a place where they will be treated with disrespect.

S
3 years ago

Fun

N
3 years ago

This place has had it's up and downs over the last...

This place has had it's up and downs over the last few decades, however it's in an up phase right now. The locker rooms are refreshed with some new cubbies and don't smell like mildew anymore, and the ice is great.

Plenty of things here to distract the kids; rides, games, rockwall, large open spaces with bright colors and noises, and I've always enjoyed the pro shop and bar upstairs. Glad to see this place come around on the cleanliness dude of this after a pretty awful run there for a few years.

J
3 years ago

Old buildings, looks like an old school. Old carpe...

Old buildings, looks like an old school. Old carpet, needs updating. Not laid out well for the different entrances. No signs big enough to see to make sure you're parking or entering the right way. Inside needs more signs or pathway arrows. I was a visitor.

a
3 years ago

We love the Family Sports Ice Arena! Everyone has ...

We love the Family Sports Ice Arena! Everyone has been great from the pro shop, to the coaches to the classes! Martin at the pro shop didn't over sell! Private lessons with Coach Jenny have been amazing! Being a mom who knows nothing about hockey or ice skating, having every one be sooo patient with me and all my bazillion of questions!
Thanks to everyone for being wonderful and helping us!!

R
3 years ago

Don't let the pictures online fool you. The games ...

Don't let the pictures online fool you. The games are very overpriced and most were broken. The Refs they have for the kids games are extremely negligent and ignore penalties that are going to seriously injure a child. This place is not worth the effort.

A
3 years ago

It is a fun get away for kids, an indoor theme par...

It is a fun get away for kids, an indoor theme park. The skating rinks are nice. The reason why I give only 3 stars...The pro shop has been amazing with working on pricing. If you are a figure skater do not, I repeat, do not get your skates sharpened here. They claim they have people who know how to sharpen the skates, but I dont know anything about this sport and when I looked at the blade, I could tell they didnt sharpen the blade completely and it wasnt done properly. My daughter could have really hurt herself with the way the blade was cut. I took them back pointing out they didn't even sharpen to the toe pick and was told, they dont go near the toe pick....which I am learning, skaters need those areas sharpened. I spoke to multiple skate instructors and they said it was a horrible sharpening job and it was dangerous for my daughter to skate on them. We now have to postpone all practices until I can find someone who can do the job correctly. Again, the facility has been great, the pro shop has been wonderful and I highly recommend them with purchases you may need but DO NOT HAVE FIGURE SKATES SHARPENED HERE.

J
3 years ago

Meh

J
3 years ago

Golf range good.

Golf range good.
Food in restaurant good, service good.
All around good experience.

Z
3 years ago

I have played hockey here, public skated, played s...

I have played hockey here, public skated, played some games, and taken my daughter to the rides. Family sports has a lot of activities for the whole family. The ice rinks are nice, the ice is soft which isn't what I am used to, but its hard to find decent ice here in Colorado. Pro shop is small and has a great selection of golf equipment.

S
3 years ago

This place is terrible. Very overpriced. They don'...

This place is terrible. Very overpriced. They don't even have a real person running the prize counter. Instead you deal with a machine that doesn't work to cash in the tickets. My kids were bored (ages 8-14). By the time you are done, you may as well go to Dave n' Busters.

Family Sports Center

Family Sports Center

4.2