Tracy Nissan Review

Excelent service, The Nissan Dillership, just to need correct my name as shows in mh Driver Licence. Thank You, for your kindness and do the service to my car even I was late.

Thank you Richard, you and your staff were very helpful and professional also friendly practicing social distance. Thank you Jacquelyn Jackson.

Service department provided bad customer service eventhough i bad my 2014 Pathfinder from them so i started taking my car to Nissan in Stockton for service

Very satisfied with my experience. Very low pressure, friendly atmosphere,. Nick and Aaron are an excellent pair to have working at this dealership. Very engaging and they have personality which is everything in their business. Been buying cars since 1984 and this was my best experience ever. Ownership needs to keep these guys at all costs. I'm not paying lip service here these guys are good. Pay Tracy Nissan a visit if anything to enjoy the atmosphere and people who work there,who knows maybe you'll leave with a car.

For once in the 7 years I've had my vehicle a nissan dealership had all my questions answered with other options on getting help on my paint peeling. Alonzo was personally and attentive to all my concerns!
Thank you tracy Nissan! I'll be bringing my vehicle back to y'all!

Great staff, beat the best deal I could find within 400 miles.

Have bought 3 cars at Tracy Toyota and have never received the attentive service there we have experienced at Tracy Nissan. Great service!

I was treated with the kindness and my car was serviced quickly and completely. The mechanics were thorough and complete.
Thanks Tracy Nissan

My review is for the service department. I purchased my 2017 Nissan Murano two years ago. I live in Sacramento and yes I will drive to Tracy Nissan to get my car serviced. I like that they are honest and take time to throughly explain the service being done. Big shout out to Richard and his team.

I had a good experience however was a bit confused as to the check in process. I would like to know if the service tech greets outside or if I am to park and come in as I had this time x3. I also had to move my car each time so I didn t lose my place in line.

An employee saw us looking for cars, came along to ask if we needed help, but he didn't really had much to offer, it was acworth and uncomfortable.

This was the most pleasant car buying experience I've had in my life. All parties involved were honest and it was a stress free experience. I felt no pressure, just a helping hand in what would be the best deal for me.

Very clean,fast and friendly and prices arent as bad as i thought. Oil change and brake fluid flush is 160

I ve taken my 2016 Nissan here to get serviced and any other maintenance i needed done. They are super nice and have great customer service. They are very thorough when examining your vehicle when it comes in. I just got a Mass air flow sensor replaced due to a check engine light that came on and my car is running better than ever. I ve had it for 6 years now and would highly recommend coming to Tracy Nissan for any future service.

Aaron Ornelas was excellent. He is very helpful and he answer all my questions and patient. Thank you Aaron Ornelas. Everyone there were very nice. I will be back to purchase my daughter first car.

I called to make an appointment and the service manager who answered my call took care of all my questions and booked my appointment. At the day of my appointment, the staff greeted me and made sure I had no questions unanswered. My vehicle was done in a timely manner, and was promptly given a call to let me know it was done. I also had to purchase some wiper blades at parts, and parts staff was very helpful and thankfully had my wipers in stock for my older year and model of nissan. I would definitely recommend vehicle service here at Tracy Nissan, I will be coming back for sure. Thank you Tracy Nissan!

Cisco was nice and easy to work with. The dealership was clean and comfortable. I was specifically looking for a Frontier, and the selection was comprehensive. I felt no pressure to purchase any vehicle, nor was there any attempt to up-sell. I had a budget and wanted to pay cash. Cisco worked with me to find a truck that fell within my budget that I would like. Thank you.

As always, Rich and his service team provided me with top notch service. Even with the COVID-19 pandemic, they went above and beyond with disinfecting my keys before returning them to me, practiced social distancing, had 6-feet markers, and hand sanitizers at every corner. I truly appreciate the excellent service and hospitality that I receive when I visit Tracy Nissan.

Overall the best customer service at Tracy Nissan. I purchased my car 2 years ago and Nick offered great customer service and a smooth sales transaction as well as Alonzo who offered great customer service in servicing my car. Definitely a place you don't have to worry about being ripped off.

Awesome customer service however the reasoning I came in for has not been resolved completely but is satisfied that I am able to ride down the highways not being cold.

Recently visited Tracy Nissan for the first time for an oil change. At check-in, Service Tech assisting me alerted me of an airbag re-call that needed attention and was able to squeeze it in for repair with no additional wait time. Great customer service! I will definitely be back!!

Above and beyond great customer service. They washed my car for free. Thanks Tracy Nissan

Nissan brand: speaks for itself.
Dealership: 5 star selection, and plain and simply 6 out of 5 star rating. They will go above and beyond. They will find a vehicle that will exceed your expectations, while making the transition of purchasing a vehicle as smooth and stress free as possible.
Strongly suggest this dealership's people to suggest your new vehicle.
Thank you Nissan Tracy for your politeness, honesty, hard work, patience, and once again for going above and beyond....

Rich and Alonzo are always great and accommodating with your needs.

Great service and quick!! They found some issues and gave me the right info to think about it. They don't try to sell you any services you are not prepare to do at that moment.

So grateful to have a better experience than with the Stockton Nissan.

Nice customer service and quick to get everything done.

Thank you!

Tracy Nissan has great service with friendly and helpful associates. The very quick turn around on my repair was greatly appreciate.

They were so polite and professional. I showed up unexpectedly and they made room for me and fixed my car faster then they said they could. I have a full electric so since there is only one person who can fix it I was surprised it was ready the same day! Totally professional staff, very polite, extremely understanding and patient!

Tracy Nissan did an excellent job on my car. They kept me up to date and informed on the status of my vehicle. I will definitely come back for future services.They were very nice, professional and I will for sure recommend ANY & ALL to the Tracy Nissan service team. Awesome!! ALONZO ROCKS!!!

The Nissan team in Tracy Rocks! Every time I leave my car to be serviced with Rich and Alonzo they go beyond and above to make sure we re happy. I would recommend this service shop to everyone.

Anybody looking for a nissan car...go see glenn....the guy is an awesome salesman....he identifies your needs and he goes to work for you.....he came through for me on a great deal on a murano 2016....thanks buddy

Even though it's Sunday, the Guest Lounge was accessible... Great coffee, friendly staff... Always a pleasure to visit Nissan Tracy just about anytime!

My car is very well serviced and the technicians are exemplary! Alonzo took care of my needs for the servicing of my 2019 Altima. They get an A+ rating from me! They are very cordial and make sure my questions are answered as well!

Alonzo took great care of me and got me in when I showed up for my appointment a day early.

Aaron Ornelas was very pleasant to work with. He knew all the questions we asked and we felt very well taken care of. He is a great asset to your company

Rich in Service is a real stand up guy and had our best interest at heart. They found the issue right away and even offered to fix it in sort of an unconventional way. Bottom line is that it makes you really feel like you can trust the whole service department, which is rare these days.

First, Nick, and then, Robert, were very helpful. Everything they said was spot on and not changed a bit. They were very informative and thorough.
They both were very busy as you would expect and continued to check in frequently.
Could not have been as better experience.

We bought our second Nissan from Tracy Nissan over the weekend. It was the most pleasant car buying experience I have ever had. Great deal, both on the Rogue we bought and for our trade in. Started working with Oscar last week, good man to work with, worked out most of the details by email. No pressure what so ever. BTW, getting a review from me is hard to get, but I really feel that car shoppers need to know how well we were treated here. I highly recommend Tracy Nissan.

The best overall service and the mostmost consistent,we will always return.

very satisfied with tracy nissan for servicing my car

Nice friendly staff and took care of my car fairly quickly, but probably the only place that doesn't wash your car after servicing. Otherwise very good service.

Great experience so far, customer oriented approach unlike Hyundai across the street.

Tracy Hyundai should send their sales person here to get them trained on handling customers.

Aaron was professional and helpful and didn't waste my time haggling. I knew what I wanted and he helped me get there.

Aaron was great and took good care of my 370Z. He took his time to keep me inform of all the needs for my car and when parts are coming. He update me when the car is done. He got my vote for employee of the month. I rate him 15 from a scale of 1 to 10. Keep up the awesome work. I will be coming back for future service and maybe buy a future Z car for Tracy Nissan.

Thank you Tracy Nissan for your outstanding customer service and honesty! Especially to the Service Department I rate you I know I can leave my car in good hands!

The Infante Family

The car was finished in 45 minutes. They took the time to all review the brakes to make sure they were okay. Very detailed information about the brake pad depth and how much longer they would last.

Alonzo was super helpful with my Nissan. Listened to what I was experiencing and just really did a great job. I live in Hayward and will likely make the drive to Tracy Nissan if I ever need anything done to my car.

Second Time working With Glenn. He is overall Amazing. There are No Words to Explain How Excellent Glenn is. Looking forward to always working with Glenn.

Very happy with the service department at Tracy Nissan. I have the service plan on my 2021 Titan and have had my truck serviced 2x so far with an appointment made both times. One for an oil change and the other for a check engine light that popped up a few times. The oil change was pretty quick as they quoted and the other was for a faulty throttle body. They were able to source the part needed overnight and I had my truck back the next day all covered under warranty. Very friendly and knowledgeable staff. I didn't purchase my truck from them, but this will be my service dealership for sure.

While my service experiences for the most part have been positive, of late it is impossible to get an appointment even for an oil change. Forcing me to look to other dealers to be able to get my freaking oil changed. Two weeks out??? You have to be kidding me! This is the second time I have tried to get an appointment on a Tuesday or Wednesday for a Saturday appointment and have been told two weeks. Will take my business elsewhere.

Father bought a car part but was ordered a wrong one. He requested a refund which he was duly granted. However, he was told he would be receiving a check in the mail even though he paid by cash.
He made this request on 28th of june and as to this date 21 of july he has not received his check.
He and I have called the dealership every week and each week we are told "it has just been sent that monday."
After the second week it has become obvious that they are lying.
Today we went in (making an HOUR long drive) and demanded proof of said refund. We only got a copy of the checked they made on July 15. 16 day AFTER the requested refund.
We do not know if they have mailed it yet since the secretary mysteriously left.
The old guy working the shop is the one who lied to us but later apologized and admitted to lying but not knowing why.
As of today we were told it was sent on Monday 18 of July.
I will be waiting until next monday since no piece of mail takes over a week to arrive.

Nick and Tex went above and beyond to make our experience a good one. I hate car shopping, they were not pushy showed me all different payment options and even told me on prior lease what I did not need and what I can cancel. Great Team to work with

Bad experience, costumer service since I bought my 2008 nissan sentra I never, never, will buy again from this dealer

Great service team at Tracy Nissan. Great value of service

I love Tracy Nissan shout out to Robert and Tom! I love my car

I have always been treated with respect and informed if my wait time was going to be longer. They really take care of you.

At the late night drop out location, it was hard for me to find out where to drop the keys. I finally figured out that it s in the same box from where I picked up the form.

Best customer service and the staff was very professional and kind

I went to Tracy Nissan to see if they could look at a problem with my Murano. I did not have an appointment but they took me in immediately. They identified the problem, provided me an estimate, and with my authorization fixed the problem and had me on my way less than an hour and a half after my arrival. What great service!

Tracy Nissan never disappoints me.

Your employee , Richard and Alonso were The upmost I was very pleased With the service

Didnt get the job done. Do things right and you dont need excuses.

I have been getting great service from Tracy Nissan from the first day I stepped into there service showroom. They serviced my 2017 Nissan for three years until I traded it in for my 2020 Maxima. I ve purchased two new 2020 vehicles in three months based on their excellent Customer Service. I highly recommend Tracy Nissan.

I brought in my 2012 Nissan versa to Tracy Nissan for AC problem, not blowing cold air. They recharged it with Freon because they said it was empty. They found no leaks. Worked fine for a week, but returned today because it wasn't blowing cold air again. They looked at it again since I was there before. Told them the problem and now they say they found small leak in condenser. My initial response was why was it not detected the first time I came in? Richard said it needed the system time to repressorize and yet they had the car for over 3 1/2 hrs the first time I brought it in. Now the car just runs warm air out like before....geez did they drain all the Freon they put in the first time. The repair to replace condenser with the small leak would cost over $600. I brought the car in to actually be repaired the first time bringing it in and now it is even worse. My regular shop is Stockton Nissan, but they were not taking repair service yet then. This dealer is crooked and only good for regular maintenance. What an unpleasant experience and they robbed me from my initial service I paid for by draining out all the Freon in the car. I do not recommend service repairs for your car unless under warranty. Learned from experience!

#1 Customer Service
Advisors are knowledgeable and courteous.
Manager will be there for you when you need help and patience.

Mechanics and crew members work diligently.

Cashier Dept employees are very helpful, friendly and courteous .

Aaron was very Helpful and Knowledgeable. He made car lease easy and Stress Free. From Contact to Signing Contract the Process was Hassle Free. Aaron found the car we were looking for and Explained the Purchase process. We could not be Happier. Will definitely consider another Purchase from Tracy Nissan.

Peter G.
Oakley, CA

Specialist Richard was very courteous and professional about all the questions and concerns I had regarding the issue with my truck. He took the time and patience to explain everything to me in terms that I could easily understand. I was able to drive my truck out of there with no issues thanks to the specialist and the great service they offer during this hard times.

Wonderful sales team that went above and beyond all the expectations to meet our needs for the right Murano with the right specifications and payments. Thank you so much Robert and Francisco for all you did for us. Highly recommended Tracy Nissan.

Terrific experience. Definitely worth the 1hr.+ drive. I was treated with utmost respect by Cisco and his staff. He s very knowledgeable and accommodating. I happen to have very high expectations when I visit a car dealership, and they are one of a few that have met them. I wish they were closer so that I may take it there for my service needs. I haven t ruled it out though because they have a beautiful building, a nice waiting area, and everyone there is marvelous!

I was in about a month ago to purchase a vehicle. Everyone was great, trade in was easy and I left a happy customer. Unfortunately my car was totalled a month later, did its job and kept me safe. I came back to Tracy Nissan and once again Everyone has been super helpful and made a crappie situation so much better. Would definitely return when kids need a safe car to drive.

This was my first time at the Tracy location since they shut down Stockton. I was hesitant to even go since it was so far. I thought about using a different local company altogether but was really glad I gave Tracy Nissan a chance. The service was fast and the staff was so nice. I needed an oil change, tire rotation and some kind of stinky plastic smell was happening. They took care of it all and quickly. I will definitely return.

Horrible customer service in the service department!

Took me Nissan Rogue SL in because I accidentally drove up on a curb and it pulled the under shield nearly off. When I arrived the service department sent one off their mechanics out to look at and fixed it. I was there less than 30 minutes and at no charge. Great dealership.

Salesman Alex was awesome and made it happen and paid attention to detail. The wait wasn t long at all I was surprised with how quickly everything was done.

went in for service which included tire rotation but was never done,even though i paid for it

I have always enjoyed good and prompt service at this dealership. I have not had any problems with the work performed at this dealership. Price is good compares to any other off brand shop

People are very nice and the service is very good, Definitely this dealer is the best in this part of California even better that the Bay Area (Dublin).

Yesterday, my Nissan Rogue literally died on me leaving me stranded on the freeway and needed to be towed into to Tracy Nissan. Happening on a Sunday, the Service Department was closed so a second trip was made this morning. The Service Advisor I spoke to was pleasant and professional and said he would try and work my car into their busy schedule today. I ve always done business with and have purchased multiple cars from Tracy Nissan and their sales and service departments have always provided me with excellent service. I will follow up on this later as this situation develops.

Oh MAN! I came here from Tracy Chevrolet across the street (which were a JOKE by the way, totally unprofessional, rude an dishonest) and I could not believe the experience I had here. I didn't even get a chance to get out of the car when I was greeted by a friendly, energetic Glenn. I told him flat out that I wasn't looking to test drive yet, I wanted to make sure I qualified for something decent and he was open to that. He didn't try to force anything on me and he was very easy going. We started the process and he worked his butt off to find something I was comfortable with. We tried it all and finally it worked. In the meantime he brought a coloring book and a really cute mask for my six year old daughter to play with while we waited. A great touch, and he was really sweet to her. We chatted while everything was being taken care of and like I said, he was able to qualify me for the 2015 Nissan Sentra. I wasn't sure about this choice at first but once I saw it and test drove it, it is a great option! I'm not really big on the bells and whistles, so it works best for me and it is a beautiful car. The process was painless, even if it was lengthy (not their fault, definitely my fault). Glenn is extremely easy to talk to and work with, he's honest and professional. I'm in sales myself and I have never met a sales person as amazing as Glenn is. To be honest, I even mentally jotted down some notes. Even my father, who is picky and really big on being treated well because his pride is ALIVE AND WELL, loved Glenn. He said, and I quote, "In all the years I've worked with sales people, buying houses, cars, etc...I've never met anyone as great as you are and that's the truth". I'm really happy about my purchase, and he even contacted me the very next day to see how I was doing and how the car was treating me. If that isn't phenomenal customer service, I have no idea what is!

I bought a brand new 2019 Nissan Sentra from this place and they are the most friendly and professional out of all the dealerships I went to that day. The background in the picture I posted I obviously not the dealership, but the car is the one I bought from them. Tracy Nissan is great!

Well maintained facility. WiFi always works when waiting for service. Shuttle available if vehicle will take longer to service. Great staff with recommending service needed at intervals.

Absolutely a A+ experience, the staff was professional and polite, a rare combination. I highly recommend Tracy Nissan , an impressive buying experience.

Wonderful friendly prompt buying experience. Very pleased. I executed my lease buyout here. No hassles and got the paperwork done very quickly. Other dealers wanted to charge extra fees amounting to $500 more than those stated in my lease contract. So thankful to be treated respectfully here at Tracy Nissan.