Alondra Avila-Diaz

Review of Tracy Nissan

Father bought a car part but was ordered a wrong o...

Father bought a car part but was ordered a wrong one. He requested a refund which he was duly granted. However, he was told he would be receiving a check in the mail even though he paid by cash.
He made this request on 28th of june and as to this date 21 of july he has not received his check.
He and I have called the dealership every week and each week we are told "it has just been sent that monday."
After the second week it has become obvious that they are lying.
Today we went in (making an HOUR long drive) and demanded proof of said refund. We only got a copy of the checked they made on July 15. 16 day AFTER the requested refund.
We do not know if they have mailed it yet since the secretary mysteriously left.
The old guy working the shop is the one who lied to us but later apologized and admitted to lying but not knowing why.
As of today we were told it was sent on Monday 18 of July.
I will be waiting until next monday since no piece of mail takes over a week to arrive.