Toyota of Grand Rapids Reviews

Beyond the excellent customer service for vehicles, the waiting room was exemplary. They had a coffee machine, free internet access, and seating. Those are three of the most common yet most necessary items for a waiting area, and Toyota of Grand Rapids hit the mark.

We went to the dealership three separate times. The first two they just filled our tires with air and said we were fine. The third time they figured out what was wrong and were very nice and helpful. I just wish they'd looked closer and figured it out the first time we went.

I trust Toyota of Grand Rapids service department to keep my car safe and reliable. I've been going to them for at least 15 years now and have very few complaints. In fact, my next new car will be a Toyota, not only because they're great cars, but because I love the Toyota of GR Service Department so much. I think their pricing is fair, and they have a very comfortable and spacious waiting area. Ben Dekruyter was very helpful during my last visit also. Highly recommend!

Josh was amazing! I ll be honest, most of the times I have gone the service guys have focused more on the products and services than me (the customer!) Josh however gave me the best CUSTOMER-focused customer experience ever! Josh is as good as it gets.

Jim (our salesman) did a great job. Real pleased with the dealership. We are real pleased with our car. I would highly recommend them.
Thank you

Had oil changed and brakes replaced. Service was quicker than expected and I didn t receive any up sell for things I didn t need. Ron Jones was my service advisor and was great to work with.

The service department fixed my car as requested, and under the estimated price. I also rented a car during the repair time, and it was also a great experience. Thank you Ron, my advisor, and Toyota of Grand Rapids!

Oil change was quick and painless but the tech forgot to reset my maintenance warning light.

I was greeted nicely by the staff work was done promptly just one problem I asked for the rear door to be greased and did not happen

Nice working with Al to buy our van. Very friendly dealership and will definitely purchase here again.

I brought the car in for an oil change and the service rep looked up the records on the car and told me of the other things now due. He gave me an estimate of the time requirements and the cost. I gave my approval and went in the waiting room with my book to read. Shortly afterward another service rep came in and said the work is going to take much longer and he would provide me with a loaner so they could complete the work by the next morning between 9 and 10. I took the loaner and the work was done around 9:30. I had told them I needed my car by 10 to go on vacation. Everything was completed as promised. Excellent service and good customer care.

They tricked me so much!!!Don't understand why there's so much 5 stars,if there has 0 star,I would give 0 star.this is the worst dealership I deal with.we were looking for a RAV4 and the sales man told us a out of door price and telling us that this price also can get 0% apr.before that they already checked our credit,and told us we can get that price and 0% apr.also before we went to the dealership,we texted the sales man to double check the price and everything,and the salesman answered"yes" to us.but when we went there and ready to buy the vehicle,the manager tried thousand ways to raise 500 dollors on it,telling us if we wanted to do 0% apr.we had to pay 500 dollors more.and he's so rude just looks like we r owing his money.we took one hour to drive to them,and before we started to drive,they text me to make sure the price and 0% apr,I got so mad coz it's really a trick,if they can't sell me at that price,they can tell me before I came,but they didn't,they just using thousand ways to let me came over,and using thousand ways to trick me letting me pay more.WE DRIVE 75 MILES TO THERE,AND DRIVE ANOTHER 75 MILES BACK HOME,TIRED AND WASTED WHOLE DAY TO GET NOTHING.and the manager was really rude,never seen a business man can be so rude.I WANT TO TELL U GUYS,TO BE HONEST TO DO BUSINESS,DONT TRICK UR CUSTOMERS.If u guys keep doing this to ur customers,u may can still in business for years,but it won't be long.

Dignity toward your customers, is the number one tool, you can use to keep customers from going to a different Auto dealerships. I dropped off my car yesterday, and came the next day to pick it up, and they told me to wait another 45 to 50 mins, and ended up waiting almost 5 hours. Although, the service was good, I don't tolerate the bad temper and dishonesty, alright! Just because you have a different name and you speak differently don't mean you should be treated with indignity. They didn't even have the courage to ask how to spell and pronounce my name. I had lost my dignity at this location, and that's something I don't tolerate. It s a double standard to wait almost 5 hours, and treated badly. Ended up paying $1353.45, just to get the brake problems repaired.

Bruce Diamond was so very helpful. I didn't have an appt and he was just very "We can do it!" . Thanks, Bruce

We had an amazing experience at Toyota of Grand Rapids. Eric was very knowledgeable. He went above and beyond to help us find the best vehicle for us. We love our Toyota Highlander and cannot thank the entire team at Toyota of Grand Rapids enough.

While the service technician did not perform well (forgot to re-attach turn signal plug-ins), service rep Bruce Diamond handled the error promptly and professionally.

Brought my 2004 Corolla in for diagnosis and care. Time in was 10:15 Monday. Dave told me they could do the work that day and would be done about 5:00 pm. So I took courtesy ride home. At 4:00 pm, Dave called me and asked if car could stay overnight. I said ok. I called at 11:00 on Tuesday and he said almost ready, so I called for courtesy ride back. I wanted 25 minutes to get my car. Asked Dave what problem was and he told me the problem was not with my car, it was another car the mechanic was working on. I had to cancel a Dr appointment on Tues. If I had known about the overnight, I would have brought it in another day. Sorry, but I have a life too and you had my car 26 hours for 5 hrs work. Happy with car but not service department. He gave me a 10% discount, but looked like he had already added that in. My time is valuable too. Thanks

My coworker suggested Nick Snyder at Toyota of GR when we needed to buy a few fleet vehicles, because he had a great experience buying a truck from Nick . I dreaded buying vehicles for our fleet because as a woman I couldn't find a good salesperson who wasn't pushy or snotty. BUT we have purchased 5 vehicles for our fleet through Nick Snyder and it has actually been enjoyable and easy each time. He is honest and doesn't waste your time or suggest things that are not necessary. He took care of everything each time and it was as smooth and problem free as I could have wanted. He has even delivered all 5 for us on his lunch break each time because that is what worked for my schedule AND kept me within our tight budget with a quality Toyota. A few weeks ago it was a no brainier to go to Nick when I needed a safe vehicle for my first baby. He yet again worked a miracle and made it look easy. I would suggest Toyota of Grand Rapids to any one looking for a quality vehicle and Nick Snyder if you want to be treated with respect and legitimate caring about your needs.

One star because I had a to select, otherwise I would rate as a zero.

Worst experience ever. Left my truck on Monday morning for a break job and it s now wed and I m still without my truck. Sat at the dealership for over 2 hours as I was told it would be done soon. Had to get a loaner car after the dealership closed to get home. This caused several issues since the loan car didn t have car seats and I had to get my kids to daycare.

Communication was poor and the use of soon is not specific. This impacted my folks person time and left me stranded or needing to obtain a rental for Monday night.

Multiple trips to the dealership and I had to make calls to find out what was happening. No proactive info to me and what info I did receive was incorrect.

Had a full set of Winter Tires swapped out with Summer Set, missing a lug nut when they brought the car out. Service Writer said they would have to order a lug nut or I could go down to Belle Tire and they would reimburse me. Service Writer called Parts and requested they order the part and they would be here Tuesday. No Call from the service writer to bring car back. Called parts department and no parts were ordered nor were they in stock. Service writer hasn't returned calls or emails requesting update.

Took car in for oil change, got a nice pkg for future oil changes & tire rotations. Everybody in Service dept is so nice, thoughtful & helpful!

Good salesmen. Had a long wait because of work done on newly purchased vehicle. Did extra work before leaving lot. Went xtra mile to make us satisfied. Called several days later to check on drive home .

Bought a car here and I had to drive back to get the title. They forgot to send me the title. They also forgot to notify the credit union of my address. I had to go and ask for the bill myself. If I didn't do this, I'd been late on my first bill. Simply put, they're quite incompetent after the sale has been made. Also, don't buy the after market warranty (you get a brochure about it during the closing process. It's $3,000 or "$25/month" as the salesman will say). It's a Toyota, you don't need a warranty for a Toyota :)

I've been visiting this location for about five years now. Always receive excellent service no matter what I am there for. The waiting area and showroom are the best in Grand Rapids bar none as well! Free coffee, wifi, and a sizable play room for the kids all help waiting go by quickly.

Had a good buying experience but the service department is the reason I would go back. They clearly understand that brand loyalty is important and do what they can to keep you. Not my experience with other dealers.

They got me in early and out ahead of schedule. Excellent day at the dealership. Coffee is worth the visit.

My review is for Ben DeKruyter who is my go-to guy. I depend on him to make sure my car is always in good shape and to make sure nothing is overlooked so that I always have a safe reliable car and one that will last me a long time. Thanks Ben!
As usual, Ben took good care of me on my last visit. I drive a long way to the dealership because of Ben's service and if he were not there, I would probably go somewhere closer for service.

I had Joe in sales after dealing with 2 other sales guys. He turned it all around for me. I literally could've had my Jeep my first visit but for some reason the sales guys I worked with was not a good fit.

So I am giving them a 5 star because Joe was awesome!!! Thank you

If you're looking for a new/used go see him.

Shortly after I bought a "new to me" car, I had to take the car in for an oil AND filter change (filthy!). Today, the dealership righted the situation and gave me a free oil and filter change the next time I need one (and my salesman, Jim Z. made sure I received a second key and fob for the vehicle, as it did not have one the day I bought the car).

had a good and efficient servicing at Toyota of Grand Rapids

had a good and efficient servicing at Toyota of Grand Rapids

I bought my 2015 Toyota Corolla from Frank Turner...He was very knowlegeable and his staff including the Mike Udell, the General Manager, was very efficient and made sure that I had everything that I needed. Thanks Toyota of Grand Rapids.

Great customer service I didn t feel like I was being sold to but that Brandon cared for my needs being met. He had wonderful knowledge about the vehicles we were looking at and made me feel important answering all of my questions and showing me me how the vehicle I chose fit all of the needs I had shared with him! Fantastic experience!

I was very impressed with the customer service that I received yesterday! Thanks so much!

Told salesman, No Red vehicle, $400/budget. Before ya know it he's trying to sell me red 4x4...@$490/mo, guess where I told him he could stick it? Bought a silverado.

I'm very disappointed in Toyota of Grand Rapids. I put a credit card deposit of $500 down on a used vehicle. They ran my credit card not once but twice for $500! So I called and notified them what they had done. They assured me they would take care of it. I ended up purchasing the vehicle and more than 45 days after the purchase they still haven't refunded the $1000. So I've been overcharged a $1000. Then in less than 500 miles on the van we noticed some problems. My local repair shop said the left rear wheel bearing was out and the brake shoes weren't installed correctly. Obviously Toyota of Grand Rapids didn't inspect this van very well. Lastly it took Toyota of Grand Rapids more than 30 plus days to mail me the title!

John was great to work with, friendly, direct, and considerate.

Bought my first vehicle here. I had a great experience working with Trey. Very professional and easy to work with.

I appreciate the honest and straightforward advice of my service advisor Bruce and also the quick turnaround in any work that needs to be done.

I bought a 2004 Mazda 3 from this dealership in June of last year. Since then, I've been emptying my pockets on it. The pictures that they had on their website, were misleading to begin with.

When I saw the car in person there was a good size dent in the back passenger door. I started to walk around the car, there were more little dents popping up all over. Then I noticed a considerable amount of rust in a few spots. The description, of course, didn't even hint at either one of these things. When I mentioned that I had no idea it would have these problems, I was told, "yeah, I should have put something in the description. We've just been so busy posting cars online." Yeah, right.

I bought the car, because they lowered the price a little bit and I liked the overall style of the car.

Yes, everyone knows that you take a risk when you buy a used car and there will be small maintenance issues along the way. However, It only took a month before I realized there were transmission issues and my car had a weird shake to it. Turns out, all of the rims were bent and the transmission will cost $400-600 to fix.

I will do more research next time and I definitely won't be buying from here again.

I am always pleased with the prompt professionalism at Toyota of Grand Rapids. I did not buy my vehicle there, but I make it a point to visit them for all of my service issues.

Had a great experience at Toyota of Grand Rapids while working with Brandon LaFrance. Learned a lot about the car and different amenities the dealership had to offer.

We previously owned two Camry hybrids and had decided to go to one automobile. it just seemed common sense to go with a Camry hybrid again because we have always had excellent service from Grand Rapids Toyota and have always been treated well by the salesman there. AL Luke has always done well for us and our cars.

Came for a recall issue with my daughter. Fantastic staff with little wait.

I went in there looking for a vehicle to replace the one I've had since high school. Brandon was there to help me and made sure he could find the right fit. He was helpful in answering all my questions that I had about certain vehicles, and even if he didn't know the answer, he took the time to find it out for me

Very thorough and professional. Will definitely be coming back!

We purchased a certified Toyota Sienna last October and we are very happy with it. Toyota's are quality vehicles after all. This review however is about the professionalism of Scott in sales and Ron in the service department. With all the spring rain we have had, we discovered a leak through one of the quarter panels in the rear. This was due to a repair from a previous owner that was not done properly. After investigation buy Scott and Ron they decided that it was not up to certified standards, and repaired the entire area of the van for us.
I also work in the service industry and this is how you treat your customers. I would recommend Toyota of Grand Rapids to anyone looking for a new car. They place a high value on customer service and that's what really matters to me and my family. Thanks guys!

Have had excellent service for years. Found the right sales associate (Tara) and now have been dealing with service department for another couple of years. Still happy with my purchases (used van once, now a lease) and the people I have worked with.

Always a good experience at Toyota of GR! People are friendly and helpful

I bought an 08 Rav4 new at this dealer, and have had it serviced here exclusively ever since.
I can say I am very pleased with the service I have received. Bruce, Ben, (and previously Glen), are always knowledgeable and professional about whatever situation is at hand. I trust their experience, and most jobs come-in UNDER the amount quoted for the job.
Their service prices compare well with most after-market offerings...and the waiting room/showroom is spectacular vs sitting around some greasy,dumpy, service facility!

I will continue to take my vehicle to TGR, because I appreciate the rigorous checks and balances built in to their service program, and they know my make/model better than any aftermarket hopefuls/wannabes.

The entire experience is first-class, from the moment you pull into the spotless service bays..till you leave.

Went in to get my truck serviced. The service was fine. Nothing fell off as I drove away.
I was asked to sign papers. Pens were not being cleaned...just strewn about on the desks. One guy had his mask under his nose.
We've been doing this for months. We all hate it. All customers and most employees had it right. It was just the guy at the very front when you walk in that had the mask wrong.

Normally no issues but green box marked for windshield solvent works... Well empty when I went in and empty when I left... Didnt notice untill abday later.

Service was excellent. Greeted with a smile, told me it would take about an hour and I was out of there in a half hour...and with no charge. Joe VanDyke was very pleasant.

Very prompt and friendly service, and they paid attention to details with my questions and requests. It s always a good experience here, in and out fast with great customer service reps! Kudos to Damien who took extra time trying to get my iPhone Bluetooth synced back up to my RAV.

The Service Man Ashton was showed awesome Customer service. He took the time to look up the history of my Car to make sure I was staying consistent with the Oil that was being used by previous Owner of My Toyota RAV4 . The wait was not long...Even though they was so busy everyone was making sure my needs were met.

My check engine light lit up as I backed out of my driveway Christmas Eve afternoon. As I was about to embark on a long journey home for the holidays, I called Toyota to see if they could take a look at my car. Despite an early close time (2 hours after I called), Aaron told me to bring it in and they would see what they could do. Turns out, the light lit up for a reason! After thinking I wouldn t be able to drive home, Aaron and his team found the piece needed to fix the issue and went to work right away. I was out 30 minutes before closing time. I ve gone to this dealership for repairs and inspections in the past, but this experience assured me that I should always bring my car here when I need work done. Thank you to this fantastic team!

Overall experience in the service department was very good. I was immediately assisted by the team and the work was completed in the time promised! Everyone was extremely helpful throughout the entire process.

The only challenge I did have was not with the service during that time but was with the wireless. I decided to wait the hour while getting the service thinking that I could get some work done however the wireless connection in the main service reception area and the 'quiet' area was horrible. I was never able to connect during the entire time I was there. There was a very weak signal for the Toyota guest.

Toyota of Grand Rapids was a great experience. Purchased my vehicle while living in Alaska and they were great to work with! Tara Helmer had the vehicle ready when I arrived. She did an exceptional job! I would recommend Toyota of Grand Rapids to purchase a new vehicle.

Worked with Bruce Diamond and he was very helpful in getting my key fobs programmed. Thanks!

My wife and I visited Toyota of Grand Rapids looking to only test drive a car. Trey Yarborough was the person that assisted us. Trey was pleasant, informative and relatable. We test drove a couple of vehicles and did not feel any pressure to make a purchase. One thing that was really nice (sales people out there please listen) is that we were able to drive the car by ourselves. I have asked several people if they want the sales person with them on a test drive and have not found one person that has said yes. It is nice to see a dealership that still pays attention to what the customer wants. We purchase a car that same day and are very happy. Trey made it a very pleasant experience for us.

A friend recommended that I go to the dealership for maintenance. I was a little skeptical at first when I called because the appointment setter sounded very robotic as she took my information. Thought perhaps they had an AI in place, but it wasn t a deal breaker. When I did come in for the oil change, I was really impressed with the service and efficiency of the operation. The service staff and courtesy driver were wonderful. They did not sound like robots and were very friendly like...a human!

I would Highly Recomend the dealer. Sales Man Anthony Wilcox and Sales Manager Mike were wonderful, extremely patient and helped me find the vehicle that I want. I looked at other dealers trying to find better deals on a truck all the way up to Winconin, Ohio I was not able to find a single one.

They also gave me best deals on rebates for the vehicle and made me really feel part of the family.

Even now when I go in for general maintenance I feel warm welcome even as of the day I purchased vehicle.

Facilities are clean, customer lounge is always full with complimentary beverages.

Great job guys.

Took my vehicle in for an airbag recall, everyone was polite and helpful. Work was done as expected.

Huge negative for not salting the parking lots and pavements. Seems like a huge liability , and causes unnecessary accidents and near misses.

A second huge negative for the dealer and Toyota for providing my information to SiriusXM. It takes me months to get off their call land spam list.

Highly recommend Ron Jones. I was new to the area and had some trouble with some custom work done out of state and Ron took great care of my truck and made me welcome.

I recently came to this Toyota location in Grand Rapids and had a great experience! I stopped in for an Oil Change. Even though I didn t have an appointment they got me right in! The service was quick and efficient, and the staff was very friendly and knowledgeable. Make sure to ask for Agim, he does a great job and will take good care of you!

I bought a used Toyota from a different dealership & within 3 weeks I had to bring it in to be serviced twice! The second time I decided to bring it straight to Toyota of Grand Rapids. I worked with Aaron Jacques who was amazing. They figured out & fixed the issue right away & I can finally enjoy my new (to me) car! In addition to their kindness, efficiency, & solid work, they have a very nice waiting area for customers. The most comfortable waiting area I ve ever been in!

Called a week in advance to try and rent a Toyota Tundra. The man I spoke with said it was being rented out at the time and that he expected it to be back soon. He said he would call me on Friday if the vehicle wasn't back in time. Got no phone call on Friday so when I visited the dealership on Monday I expected to get my Tundra; however, the Tundra was not available and I was forced to go with a Sequoia. The Sequoia had at least half a bag of gold fish crackers underneath the back seat and smelled like someone had gotten sick in it. Not sure the dealership cleaned this vehicle before renting it back out. Dissatisfied with the service.

I took my car in1015 and did not get it230pm when i had oil change and brake inspection where only the router were turned this should not be 4hr job.

One of the salesman name Tristan was wonderful and very understanding customer's problem.

Dave and crew made special arrangements during the bitter cold weather to accomplish all maintainance need on my vehicle. Thanks to everyone involved!!!

Bruce Diamond did a very good job taking care of my problem.

My service tech, Dave, went above expected service. I had to travel on business and he made sure that everything was taken care of on the service of my vehicle as well as great communication on updates. He also kept track of my travel to make sure that their shuttle picked me up from the airport. Great service

Le was a awesome guy..Going camping in my new car..didn t find the directions for cruise control. Went to the Toyota dealer in Muskegon and they helped me. Thanks

Had a pretty good experience test driving a couple cars. There were several things obviously wrong with the vehicles that were not disclosed. They may not have been known by the sales people who were really nice and professional.

This experience was terrific from start to finish. Drew was terrific, staying available for questions but not pushing. He was great during our test drive and made the purchase as smooth and painless as it could be. I highly recommend these guys.

Friendly service. Very nice waiting area. Service done on time

Ben in service go see him for all your Toyota needs

It was great. Vern Hall answered all my questions in a caring way. Service was done in a timely fashion. Truck worked perfectly.

My nephew is a salesman at preferred Chevy Buick GMC. I told him i was looking for a van. He found me the perfect van but when his manager called brad dodge so he could pick up the vehicle from there Toyota store for us, Brad Dodge said it was parked out back not available. We went there anyway and they let us drive the van and then was ready to sell it too us. When asked if they were with preferred the salesman Emmy said no and made up some reason why there was a preferred sticker on her desk. I'm not sure why this dealership wouldn't want me to buy the vehicle from family who I trust. But is that how all preferred dealerships work, against each other. Really just a bad experience.

I went in to have my head unit looked at and my tailgate lock fixed. I was given quotes for additional work to be done and compared it to a quite I got from the dealership 4 months ago and several of their numbers were much higher 4 months ago for the same work. Jim was very nice and said nothing g was an emergency to do, so I will ask for pricing elsewhere. To fix my tailgate lock was quoted at $225 and it was a year ago that I spent that much to have them do it, but it already doesn t work again. I spent 10 min, took my cylinder out and had it fixed and back in my tailgate the next day for $40. I see no reason to go back to the dealership for this kind of service and pricing.

Great service under trying times ... on-time service completed very professionally.

Terrible service dont buy a car from here I had a terrible experience never agian

Service team is awesome and always do quality work. Highly recommend.

Put on new tires I bought perfect service and great beverage selection.

Cris Hammond was attentive and explained all that needed to be done, and the best part, the work was done free!! Thanks Toyota.

Customer service was good but it took well over an hour for an oil change which I had an appointment for. I also had them check my break lights, and realized when I got home the covers that excess the light fixture in the trunk area were not snapped back. They were left laying in the trunk. I have a photo of what I found.

I'm Very DISAPPOINTED In This Dealership, and with My Salesman Jon Diffin! I DON'T Recommend Anyone To BUY a Vehicle from Them, and Their SERVICE DEPARTMENT, Is the WORST! I'm a Female VIETNAM VETERAN and I'm NOT Impressed! I Will Get My Vehicle Serviced Elsewhere, and I Suggest You Do Too!

Great service department. Ron was transparent on the wait time and explained car problems/solutions well.

place to do your work will waiting on your also coffee and wifi available

We had an excellent experience with Toyota of Grand Rapids and Ramon Ball! It's our second purchase from this dealership and we would highly recommend them!

Took vehicle in for service after engine light came on and the diagnosis was "stuck air flow valve". I asked if I'd do any further damage by driving it for another week before bringing in for repairs. Vern didn't hesitate to say "no, you're absolutely fine driving it." Three days later the car is basically inoperable . I will not be buying next vehicle from Toyota.