Doug Johnson

Review of Toyota of Grand Rapids

Brought my 2004 Corolla in for diagnosis and care....

Brought my 2004 Corolla in for diagnosis and care. Time in was 10:15 Monday. Dave told me they could do the work that day and would be done about 5:00 pm. So I took courtesy ride home. At 4:00 pm, Dave called me and asked if car could stay overnight. I said ok. I called at 11:00 on Tuesday and he said almost ready, so I called for courtesy ride back. I wanted 25 minutes to get my car. Asked Dave what problem was and he told me the problem was not with my car, it was another car the mechanic was working on. I had to cancel a Dr appointment on Tues. If I had known about the overnight, I would have brought it in another day. Sorry, but I have a life too and you had my car 26 hours for 5 hrs work. Happy with car but not service department. He gave me a 10% discount, but looked like he had already added that in. My time is valuable too. Thanks