We purchased a certified Toyota Sienna last Octobe...

We purchased a certified Toyota Sienna last October and we are very happy with it. Toyota's are quality vehicles after all. This review however is about the professionalism of Scott in sales and Ron in the service department. With all the spring rain we have had, we discovered a leak through one of the quarter panels in the rear. This was due to a repair from a previous owner that was not done properly. After investigation buy Scott and Ron they decided that it was not up to certified standards, and repaired the entire area of the van for us.
I also work in the service industry and this is how you treat your customers. I would recommend Toyota of Grand Rapids to anyone looking for a new car. They place a high value on customer service and that's what really matters to me and my family. Thanks guys!