Richard Rockwood

Review of Toyota of Grand Rapids

I brought the car in for an oil change and the ser...

I brought the car in for an oil change and the service rep looked up the records on the car and told me of the other things now due. He gave me an estimate of the time requirements and the cost. I gave my approval and went in the waiting room with my book to read. Shortly afterward another service rep came in and said the work is going to take much longer and he would provide me with a loaner so they could complete the work by the next morning between 9 and 10. I took the loaner and the work was done around 9:30. I had told them I needed my car by 10 to go on vacation. Everything was completed as promised. Excellent service and good customer care.