Tours Chanteclerc Review

We would like to thank 2 ladies at CAA Pointe-Claire very much for arranging our trip to China after Sinorama had financial problems. Our trip was passed on to Tour Chanteclerc who arranged everything with CAA Pointe-Claire, Montreal, Quebec. Our tour took place from September 8 till 23, 2018.

Everything that we signed up for was excellent including the extra optional tours with .the original Sinorama package on the Gold 8 but we were later given the Gold 7 boat. On the boat, we were able to purchase another 3 optional tours that were also very good. All our meals during our trip were excellent either on the Gold 7 or on land. The one thing that really made our trip a memorable one is our tour guide Nicholas who spoke English very well and was quite cultured. Our group of 14 worked very well with Nicholas, everyone was always on time for the excursions and nobody ever got lost.

The three negative aspects of our trip:

1) The dirty room on the Gold 7 boat that everyone had including ourselves. They offered to give us another room which would downgrade the bigger room we originally paid but it was just as disgustingly dirty. Example, dirty carpets they never shampoo and never a vacuum to be seen or heard. There was mould in the bathtub with very dirty yellowed shower curtains that are never washed, dirt under the sink at the base of the wall, dust all over our lamps and at the base of the lamps just below the light switches, rust on the ceiling speakers with dirty walls. Apart from this, our first impression was WOW, room big and spacious with a small balcony. Amazing service by waiters, although the tips were included we always tipped when it was deserved! We also had no idea that 99% of the people everywhere including airline staff, hotel staff, restaurants, on the Gold 7 or anywhere else do NOT speak English or French. Everyone in the group of 14 complained about the hygiene of the rooms. One room that was booked in the Imperial Suites was also growing mushrooms at the base of the big patio window just under the curtains. All this was reported to Nicholas (tour guide) and it was reported to the boat administration who also followed us to our room to look. They did offer to cleanup our room, but we refused, we told them this should have all been cleaned up before passengers arrive and take over the room. You can't clean rust and mould on the spot.

2) Before getting to Beijing airport, our tour guide Nicholas advised us to keep our cell phone battery pack on us and NOT in our checked-in luggage. However, at the Beijing airport for Xi'an to take our flight, Security pulled me over to confiscate my power bank because the power strength of the battery was not visible. I kept insisting with them that the power bank is very small and would not exceed the limit because it can only power my cell phone one time. We had them call our tour guide Nicholas to come see us at security only to find out that he was also being pulled over for his power bank because the strength is not visible. When they opened the stitching of my power bank (it is attached to my purse) they were still not able to see anything written so they said I would not be able to pass. I then pulled it apart to show them ,but doing so, my power bank broke. After, they saw that the strength was visible at 2500MAH they said OK you can keep it and pass . It is now too late because it is broken :( :( :(

3) There is NO social media available in China. Example: NO Google and NO Facebook.

Just to let you know that when we left Montreal 8th September 2018 my little purse that holds my power bank was in my luggage and made it all the way to Beijing with no issues.

Again, thanking you both our trip was amazing !
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Super nice product offer. French-speaking guided tours, stays with representation in French, destinations to dream of.

We arrive from a twelve-day cruise in the Mediterranean sea organized by tour chantecler.At total the trip lasted seventeen days with a francophone guide.On one of our visits to Rome, we had been told and this is written in the description of the tour we visit the Vatican and the colosseum of Rome and it was pure lie we saw the coliseum only from the outside and we have not been at all to the Vatican under the pretext that there was a Terrorist threat which was pure lie because those who booked the tour with the boat went there. Then we are extremely frustrated to be abused in this way. Be sure and sure that this will have a following. not trustworthy.

Dream family trip to Switzerland and Italy with an extraordinary guide! thank you Tours Chanteclerc!

Beauties of Italy from September 23 to October 7, 2019
We were a group of 24 people. Unfortunately two people have had an accident. Three people had to return to Quebec. Pietro Our guide was a good coach, but not too talkative. There are times when we would have liked more information. The choice of hotels were excellent with good service. Kudos for Capri, the Villa San Michele in Anacapri. The Amalfi Coast that should not be missed. The village of San Marino was another favorite. We enjoyed less traffic of Naples, my God what is this traffic? Visiting Venice, nothing to say it's magical to see. We did the gondola ride not to be missed.
In short very nice trip!
Tours Chantecler thank you and the next.

Grand Tour of Greece from May 20 to June 5, 2018.

Tours Chantecler thank you and the next.

We have been doing business with TC for years and have never been disappointed. Of course, there were some disadvantages out of their control but there was a quick reaction on their part. Same as in our case we just have compensation. We were pleasantly surprised and astonished at such a good gesture. We are returning with TC in September 2020, reservation in support Bravo

he does not respect their obligation he canceled our trip to Vancouver, organized trip because he could not respect the sanitary instructions but he refuses to refund us the deposit it is they who canceled the trip not us he gave us a travel credit but I want my money, money does not grow in trees I do not recommend Tours Chanteclerc lack of respect, not there for its customers, refusal to respect its part of the contract dishonest in bad faith

I have made many trips with Chanteclerc Tours and in the five continents. I must say that I was satisfied every time and I learned a lot! Like everywhere, a few minor inconveniences but nothing serious. From my travel experience, Tours Chanteclerc is the most serious, honest and reasonably priced tour operator in Quebec and even in Canada. I thanked the sky every time when I arrived at my destination and especially with all my pieces!
Congratulations to the whole team, you are doing a good job!

SO SAD...The anger and rudeness shown by the director, Mr. St.Pierre, shown to me when I respectfully asked him for a small favour (for which I would have generously compensated him for) was quite unbelievable....not only did he cut me off in the middle of my "presentation", he also threw me out, AND followed me down to the street to make sure I left!
If this is how the Director General behaves, I can only imagine how his staff deals with their customers...SO SAD for Mr. St Pierre and anyone that has to deal with him!!!!!

With 50 years of experience, he is one of the travel companies you can count on!