Tomie raines, inc Reviews

I worked with John Esbach who was entirely unprofessional as a buyer s agent. He did not listen to me throughout the entire transaction, and seemed only to be interested in making the sellers happy. He did not know the protocol for a contract, including the addendum process and the value of negotiation for me, his client. The owner did not respond to my phone calls until the day of closing, after they secured their commission. Utterly disappointing and unprofessional!

On our recent condo sale we listed with BHHSTR. Things were proceeding smoothly until our agent became a dual agent with a potential buyer. Most reputable agencies will try to avoid a dual agent scenario. This is usually accomplished by moving the newer party to another agent within the agency so that both parties are fairly represented. That did not happen and as soon as the details of the sales agreement became contentious, we clearly felt like the buyer had special favor with our agent.

The buyer missed a couple deadlines which would normally be reason to write an addendum to the sales contract. When asked if we need to write an addendum, our agent actually said No if we can agree verbally, we don t need an addendum House sale - verbal agreement? That s a HUGE red flag. The whole process became toxic, attorneys involved, extra expense, too much stress and tears.

I DO NOT recommend this agency.

We loved working with Katherine! She was the perfect combination of professional and genuine. She was attentive, listened to our needs, offered recommendations, and was prepared at every meeting. She was very knowledgeable of our area and I appreciated her comfort and confidence in the selling of our home. Katherine made the selling process fun and enjoyable.

Katherine sold my house and helped me find my new dream home! Loved working with her!

Katherine Keener was awesome to work with. The very first day I met her I knew she was going to be great agent to work with. She helped me through the whole process of selling my aunt's condo during difficult times. She was patient and understanding through all the setbacks we had getting it ready for sale and she always kept a positive attitude and a smile on her face. Katherine kept me on track on what needed to be done. When the Condo was ready, she priced the condo perfectly and it sold in one day and over the asking price. She had a plan from the start, she followed through with it me every step of the way. She returned all my phone calls & emails in a timely manner and answered all my questions. She had great suggestions.
I would recommend her highly to anybody in the Lansing area that is looking for a real estate agent that really cares about her clients and goes the extra mile for them. She s a total team player from start to finish and even after. I m going to miss working with her, she s the BEST!!!

Katherine did an absolute amazing job with the sale of our house. Our property was not typical and we are not experienced in real estate transactions. Katherine helped us figure out what we needed to do every step of the way. Once we listed the property we got an offer immediately. Everything was very smooth and quick...would highly recommended Katherine. She understood the emotional attachment that us alumni had to the property and we thank her for her empathy throughout this process

We recently had two transactions with Tomie Raines BHHS. I was selling a house in East Lansing which went extremely well. It was on the market for awhile but we were not in a hurry to sell and ultimately got more than we expected to sell it for when we started this entire process. By using a Tomie Raines agent I probably ended up with 10% more in my pocket at the end of the deal than I initially expected even after all the fees and costs. I used the same agent Lisa Fletcher to purchase my new home. We looked at a lot of homes and put in a handful of offers during the process. Took awhile but we found the right home for us at the right price and couldn't be happier with how it all went.

I highly recommend Katherine to anyone needing to buy a home or sell their home. Katherine recently helped me sell my home and kept me up to date throughout the entire process. She is knowledgeable and very easy to work with.

Katherine Keener was very knowledgeable in the local market and community and was a pleasure to work with! She made the home buying and selling process extremely easy. Throughout the process, Katherine was able to answer all of our questions and was very timely with her communication. She is kind, very responsive and constantly professional. Highly recommend Katherine!