Toledo Edison (Davis Besse Nuclear Power Station) Reviews

Toledo Edison took three days to respond to a tree that knocked down power lines. When they did, they replaced the power lines crossing the street so low, that the first commercial truck that drove down the street ripped all the power lines out, causing damage to our house.
Toledo Edison refuses to admit that the damage to my house was caused by their negligence and failure to restore the lines to a safe height crossing the street. They refuse to replace the damaged line going to my house, and as a disabled vet, the customer service representative had the nerve to tell me to fix the exposed high power line myself and then put me on indefinite hold.
Ignorance, Negligence, and Disrepsect. THAT IS TOLEDO EDISON.

I wish there was an alternative to this ignorant and unsafe power company, No city should have to be forced to put up with such an unprofessional organization for their only choice for residential power.

I called before they closed and remained on hold until they closed then they said they were closed. Shady.

Had a partial outage due to high winds, the gentleman was out within an hour and a half and had it fixed quickly on a cold windy night! He was awesome and friendly, happy with the service!

Damaged line fried our Central Air, furnace and stereo. We filled a claim and it was denied. We were told to take it up with our home owners insurance. Of course. We can t even switch companies because this is the only electric company.

Awful customer service. Charged my tenant for months without providing service. That's right; they billed monthly even though the meter wasn't working and they wouldn't come out to fix it.

Great people great service. Saw a fuse blow in the middle of the night, they were out there fixing it within the hour. I have absolutely no complaints.

Monopoly...so why should they care. I am tired of going round and round with the recordings.

If I could give zero stars I would. The past three months Edison has made estimated guesses to my KWH used. My bill on average is 30-60 dollars a month. This month my bill is 289 dollars. I called to find out what had changed since I am rarely home due to my job. Edison employee finally OPENED the gate at my house and got an actual reading. Now they can accurately charge me for my KWH usage. Since they estimated on the previous three months they took my current usage and avg my potential usage for the past three months and decided to charge me for something they are purely guessing on to recoup some of their money but how can you guess what my previous usage is and charge me whatever you want when you have no proof. This unexpected 200 dollar increase in my MONTHLY bill is unacceptable and flat out wrong. Edison clearly made a mistake and now feels the need charge me more per month to make up for their incompetence. Terrible company.

They provide electricity, what'd you expect? Their customer service is okay, but their billing processes are not the most user friendly. A few comments state that they are overpriced, but a solution to that is to go somewhere else for your electricity, install solar, or live without modern amenities/use less energy.

This company is Garbage and will enroll you into things you didn't okay and your bill will be doubled for months after. And sadly there's not a thing you can do about it... There customer service will give you attitude and curse at you if you try to complain.

i need a lineman @1918 chase street my streetlight went out #40

My meter is next to the driveway. However, the reader walked all over my property and around the house. It made me think he was casing the place.

IF I COULD GIVE ZERO **STARS** I WOULD!! TOLEDO EDISON SUCKS! They are way over priced for the "services" they charge for one. For two, the representatives are 9 times out of 10 RUDE as hell. They forget if it wasn't for their customers, they wouldn't have a job getting paid good money for crappy service. It's pathetic that they also have a monopoly on the electric service in Toledo! NO OTHER CHOICES! You'd think we live in RUSSIA for God's sake. No choices. Just take the chinzey bread line we give you and be satisfied with what is offered. B.S.! I can't wait to leave this dirty city and the monopolies that have gone on in it for far too long! Toledo used to offer it's people good services for whatever your needs were. NOT ANY MORE. Pathetic @$$ city. Pathetic @$$ customer service starting with Toledo Edison and working it's way down the chum line. Pfffffff

I came home to my wife trying to set up service at our new house before we move in, I sat on the couch politely listening to the conversation she was having with the Toledo Edison representative. I thought my sales job was bad, they offered to sign us up for every product known to man while holding our confirmation number hostage. Surge protection for 6.99/month, ADT, Internet and a few more products we aren't interested in. We ended up hanging up without a confirmation number they just would not stop!

Even with a pass due bill... can't get a hold of anyone.

I have told them to shut off the service in my name a week ago and still yet i have someone else using electric in my name.

phone service is horrible. sit on hold for 20 minutes to talk to someone for 30 seconds to get transfered again and again.

They don t know how to run a company and preventative maintenance is not an option for them apparently.

Typical... No description on how to make comments. I'm writing this after 20 mins on hold with CS trying to transfer service. CANNOT seem to get human and I refuse to use AI system. Best argument against monopoly systems I've ever seen

I hate them almost as much as i hate buckeye cable.

I'm new to Toledo And I found out my meter wasn't working and instead of them apologizing for the situation they said I should have told them that it wasn't working. They told me it was my responsibility to tell them. They then decided to wait a couple months from when they told me to finally fix it. Now they are trying to back bill me $1200 for 8 months as if a single full time working citizen in the household is responsible for that. I have contacted and told them it wasn't right. Now I'm talking to a lawyer.

Since the meters got fixed it's a huge difference in what I pay now then what I did then which was rather high.

Worst customer service ever! Hold forever, poor voice menu options. We need to have some better choices in our electric providers. They do not care since they are the only game in town.

Every time I have called the person answering the phone has had the worst possible attitude and quickly directs me to an automated system that cannot meet my needs. It is the most frustrating experience and I dread having to interact with them. If there was any other option available I would gladly pay more just to avoid the headache of dealing with Toledo Edison.

There's a reason this company is 1 star. They overcharge you and they don't care because what are you going to do about it.

incredible. wait 45 minutes for a call to check on work order and then when I get it the drop call...and tell me that no I have to wait another 55 minutes...automated system...so sad there is not competition for them.

Absolutely terrible customer service. If I could leave zero stars I would.

Are you serious? A 5 minute phone call to set up services lasted 30 through you guys trying to up-sell. We hung up because we said told the lady on the phone we were good and need to go, and they still kept trying to sell. Garbage

It's one crooked monopoly they tried telling me I had to pay 55 dollars to avoid a service disconnection on top of a 75 jst for being 4 days late on the payment.

I called to setup service for my new home and was eventually told I would need to speak to a second rep to confirm and get my account number. It was made to seem like a normal, mandatory, part of the process.

Soon after being connected, it became obvious that they misled me into being transferred to a different company known as AllConnect, who tried to up sell me anything and everything they possibly could. They were using assumptive sale techniques ie; You do want the wiring protection package for your service, correct?

The transfer to a second company was misleading and abusive as were the pushy sales techniques. I just wanted to turn the lights on in my house.

The technician responded to my outage by pulling up to my apartment, seeing that other units had power, and pulling away. I was then called from an unknown number so I am unable to contact back. The gentleman on the phone claimed the technician tried to call me and ring my doorbell, and that if I flip my circuit breakers my power should come back on. I still have no power, no way to contact a representative or technician (it s after business hours, so it s all an automated system saying my outage has already been reported), and no resolution in sight because all the other units have power. And yes, I paid my electricity bill.

I do not know how I can file a complaint they have to educate some empoleey. I called them to start my service and she responded so badly if there is zero star I would give them
My phone number ending 0141
I called them around 12 pm
6/13/2018

Overpriced, very unpleasant people to deal with, and overpriced

I lose all power to my apartment. I submit a request for help and the email I received tells me I ll have a response within two days.... My refrigerated food is not going to last two days and I am a very poor college student. EXTREMELY DISAPPOINTED

Overpriced service, bill is always unpredictable & gets estimated frequently. Pay by phone takes forever to complete process. Online account was locked out but customer service is terrible and won't reset. Overall nothing good to say about this utility co.

Absolutely horrible service.There are charges on my bill for MISCELLANEOUS...what is that!?!?!? Worst company

Terrible customer service/ turned off my power for 24 hours without warning or explanation!

Honestly my lights were brighter with my last energy company. Maybe they should switch to a better version of electricity.

I would give zero stars if that we're possible. Every month I am calling them which is very difficult to do, to straighten out their mistakes and overcharging me.

Honestly, I would pay a little more to a different provider to not have to deal with them. Customer service is actually garbage.

Business hours until 1230 pm what is that? Can't get power back on if you don't process payment by 330pm...this company doesn't serve their customers they are only about the money and their policies are very unperfessional

Terrible gouging going on....291.00 for electric because air conditioning actually was needed....I really hope another company will figure out how to service my area

Poor customer service, Over priced, and you lose power because they choose not to fix or maintain their lines

Got a message on Sunday that they would be cutting my service off from 8am-4pm because they re fixing something!!! How does any rational electric company turn off power for 8 straight hours!!! I have a lot of food in my house and on the day they turn it off will 70 outside!!!! On top of that I have real bad asthma and I have to take my breathing treatments in the morning. I won t even be able to do that! I hate this damn company. Like who tf does that. If I could give this place no stars I would

This company is the biggest rip off I've ever seen I own a two bedroom condo that I vacationing once a year and they send me a bill for $53 for one week and I don't even use the electricity there I'm always out doing things. I live in Boston where things are very expensive here and I only pay $30 a month and that's with running the AC. I think it's time we start a class-action suit against this company for ripping us off and stealing from us

If anybody gets a bill for $500 dollars don't call the utility commissioners cuz if you start an investigation on your Toledo Edison bill they will sell your cell number to a bunch of f****** and you'll get a bunch of calls all day from random companies. And you can't tell me that they didn't sell my number because I start an investigation and days later after the commissioner's office start asking for paperwork I started getting scam phone calls.

The customer service is terrible. You call for help and they act like you're bothering them. I called to ask for a 2 day extension on my bill and was treated like garbage, the representative made it seem like I was personally asking her to take money from her own pocket and pay my bill. Perhaps treat your customers like they matter. Some people are not on government assistance and do not get paid on the first of the month.

They cost my father both of his arms due to their negligence in 1981. My parents sued and it cost them a lot of money. Now that my mother recently passed away, they are going back and saying that their electric meters were wrong and they are adjusting the price upwards to get revenge. What a crappy company. It looks like another lawsuit is brewing.

YALL TAKE TOOOOOOOOO LONG TO TURN POWER BACK ONNNNNNN.

There customer service is horrible money money money they care nothing about the customers medical needs they will cut your service off for a senior citizen in a heartbeat

if there was an option for 0 stars i would rate it that, read the other reviews everyone is spot on.

I can't put into words how ANNOYED I am with Toledo Edison. I DON'T EVEN HAVE AN ACCOUNT WITH THEM. I get phone calls from them twice a week for SOMEONE ELSE. It doesn't even matter if I "press 4" to acknowledge that this is THE WRONG NUMBER. IF SOMEONE REPEATEDLY REPORTS THAT IT IS THE WRONG EFFING NUMBER STOP CALLING!!!!!!!!!! If I get another call from them I'll report them for harassment. BECAUSE THEY HAVE THE WRONG NUMBER, GAH!!!!

Horrible!!! Want my family to go 5 hours without power when it s only 10 degrees out so that they can work on their equipment

Worst customer service ever. I am trying to transfer electric service in my name and its already been two weeks but they are not helping. Different person give different reason why the request cannot be proceeded.

Horrible company that jacks up costs for no actual reason.

Horrible, This is probably the worst company I've ever tried working with.

Way overpriced and won t work with consumers! One month is $185 in a two bedroom apartment and conserve energy as much as possible!?! I hate this company, and it seems there are no other options in Toledo. If there are, please leave suggestions

These people are a bunch of incompetent idiots. My sister lives with me and electric was I'm her name... Had a falling out & she moved out and stuck me with a $450 bill. I had to pay that in full in order to get electricity in my name. I wasn't able to do it in the week they demansed it be paid so they came to shut it off.
I end up paying it so I can get it turned back on in my name.... Everything was going good until I got a bill for $275 I called to ask why this bill was SO high for just getting it turned on...The lady I spoke with was ghetto and rude and couldn't give me one reason as to why my bill shot up.

They let the previous bill get to $450 & they shut it off..... They came & shut my electricity off when I only owed the recent bill of $275.

These people are beyond stupid.

I called them around 10 AM to try to get electricity back in my house. Today is the coldest day of the year and they were able to get me going in less than three hours. They honestly did an amazing job and I am extremely proud of their service they provided for my family today. Thank you to the crew who helped today!! Honestly everyone was very polite and had a very positive attitude for such a bad day outside!!